Renewa Skin Reviews 473

I had an order that came with one of the products missing. EJj answered immediately, even though it was a weekend, and apologized for the delay, and said s/he would get to the warehouse an put it as a top priority. S/he said to expect it in 3 to 5 business days, and if it did not show up to contact them immediately. I find thi to be great customer service, that they cared about getting my order right, and the promptness with which I was answered.
Thanks so much, EJ with Renewal skin

Kelly Mahan Jaramillo

Michelle took very good care of me and my problem with my shipment. When I called I was not a happy camper, but Michelle made sure before I hung up, my order would be taken care of.

EJ was wonderful in helping me get my order corrected! He answered phone calls and emails, and got my problem solved! Wonderful customer service agent!
Thank you EJ!

Compré un dispositivo de renewal skin en Costa Rica hace tres meses ( a mediados de enero) y nunca llegó. Cuando reclamo al correo o al WhatsApp, después de mucho insistir me dicen que tuvieron un problema en la aduana y que no pueden hacer nada para resolverlo. Tampoco me devuelven el dinero. Tienen demasiadas inconsistencias en las respuestas y al final uno pagó y ellos retienen el dinero. Entre las excusas que han dado dijeron que la persona que atiende por WhatsApp no trabaja para ellos, sin embargo esa persona tiene todos mis datos ( nombre, teléfono, No. de orden y demás ). Son un peligro para los consumidores y los datos personales y creo que son una estafa. Perdí 114 dolares.

Ej was very patient with me. Our phone connection was bad on my end and he just kept trying to get the info,
I am surprised that they are going to replace the unit and I don't have to send the non working one back. He said it would be sent within 7 business days,

While I am not able to write a review on the full use of the product because I’ve been unable to use most of it (only provided with four needle components while provided with 10 bottles of serum), I would like to comment on the excellent customer service that EJ provided. I placed my order at the beginning of February and was offered a 50% refund because of the issue of not enough needle components being provided (you can’t reuse needle components and there is no option to purchase more needle components), it took a month from the time EJ inputted my 50% refund to when I received my refund but EJ kept on it in order to make sure I received it. For that, I’m grateful.

I had a small issue and Matthew in customer service made it right and was very professional and efficient. I was really impressed with his great customer service.

I had an issue with the eye renewal glasses a few weeks after purchase and customer service (Matthew) was amazing. He responded to my email almost immediately and resolved the issue promptly without any additional expense on my end.

Hello this product was so so amazing and the results were quite noticeable I had problems because the product yard on me but I called Matthew and he's sending me a new one I have to say the company and the people there are all fabulous I would recommend this to everyone I love it and I'm so happy I'm getting a replacement thank you Matthew thank you all goodbye

Renewa contacted me expressing genuine concern for my experience - Matthew explained that Renewa was working with the product distributor to solve a previous issue, and my complaint was the first about this particular problem. (The serum bottle wouldn't open - but maybe the instructions to open it were applicable to the previous discontinued vial? IDK, but I didn't feel comfortable prying open a bottle of serum intended to penetrate my skin.)
*Resolution over the phone was friendly.
(The email reps never quite got up to speed.)
I'd been looking forward to trying the product!
On paper this at-home derma-stamper has potential. I hope the product creators Renewa works with are as conscientious about fixing the product as Matthew was about soothing me! - DW 4/16/26

EJ is wonderful! EJ help me get a replacement device! It came in a timely manner and EJ worked with me until I received it! Thank you EJ!

Considering the majority of the 5star reviews are praising the customer service rep who helped refund a defective product...does anyone know of a competitor who sells a similar device that doesn't break after 6 months, actually gets shipped, and actually does what it says it will?

I had some questions regarding charges I believed to be

This is a wonderful company and this product produces incredible results. I have noticed a profound difference in skin tightness, texture, and contouring on my jawline. I highly recommend this company. Please purchase their products, they truly work! Thank you Renewa Skin!!!

I bought the lifetime warranty and the port where you plug in the cord has pushed in and won’t accept the cord. The response from customer service is very courteous but they never solve the problem and send me a new one. All they say is they are escalating the issue then they start over with a new
person. Too bad because I liked the product but the company does not honor the warranty. Do I do not recommend this product because of that.

Company contacts me through email after I write this review and apologizes and says we’re right on it and we’re shipping a new one to you right away, please change your review. Of course nothing happens. They were just trying to to get me to retract my review. Buyer beware!

Renewa Skin must be excellent because it stays on back order. I ordered and my order was delayed twice so I requested to cancel. EJ with customer service immediately cancelled my order and is processing a refund. He is an excellent customer support representative!

Matthew at Customer Service is amazing. He’ll listen to your problem and resolve your issues in a minute. I love how the Renewal sculpts my face. I really feel a difference on my face and especially on my neck.

EJ was five star Customer Service. He definitely followed through on our conversation and followed through on a resolution. It’s not a fraud or scam. It just may not work for some people. And it may work for others. EJ your five star Customer Service is taking the extra step and I thank you for that.

Kei was my contact person and he was excellent. he has helped me through the worry of a non working product .he arranged a refund immediately after explaining my options. His professionalism was extremely helpful. I am fully satisfied with the company and their help. It’s wonderful to be aided by a kind and resourceful employee. Thank you Kei.

Not only did the product not work, within a month it didn't function. Despite the promise of a full refund, the customer service representative actively denied my request, repeatedly failed to provide an address to return the product.once returned, they made me prove that the product, which they clearly had in hand, had been returned. when I threatened to appeal to my credit card company, they finally agreed to the refund. However, I'm still waiting nearly 3 months later