Great little shaver,was a bit dubious when I first bought because it took a while to arrive but have to say its very good,lots of different heads to fit onto it for nose trimmer,body shaver,leg shaver... Toon meer
Bedrijf heeft geantwoord
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If I could leave zero stars, I would. Doesn’t actually do anything and still waiting to hear back from customer services about my return. Patronising lies from their social media team about havin... Toon meer
Bedrijf heeft geantwoord
I wasn't expecting the solys shaver to be as good ... But it shaves really quickly and just glides effortlessly over your skin and your skin is left smooth ... I'm actually not dreading shaving now an... Toon meer
Bedrijf heeft geantwoord
My first razor stopped working after one use but after I reached out to customer service, they were kind enough to send me a replacement despite the 30-day policy having ended. This shaver is a game c... Toon meer
Bedrijf heeft geantwoord
3,7
Gemiddeld
84 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Excellent customer service
I wasn't expecting the solys shaver to be as good ... But it shaves really quickly and just glides effortlessly over your skin and your skin is left smooth ... I'm actually not dreading shaving now and I'm glad I took the chance and bought it my legs are so smooth and it just zooms through the hair ... Oh my god it's excellent ... It comes with a free exfoliating glove and a facial shaving head. Customer service was excellent this is a genuine review from a happy customer
23 januari 2025
Review zonder uitnodiging
Antwoord van Trysolys
Hi Michelle,
Thank you so much for your amazing feedback! We’re thrilled to hear how much you’re loving the Solys SmoothShave Razor and that it’s made shaving a quicker and more enjoyable experience for you. Knowing that your legs are smooth and that you no longer dread shaving is exactly the kind of feedback we love to hear!
We’re also glad that you appreciated the exfoliating glove and facial shaving head—we always strive to add those extra touches to make your experience even better.
Your kind words about our customer service truly mean a lot to us. It’s our goal to ensure every customer feels supported and valued.
Thank you again for taking the chance on Solys and for sharing your experience. We’re so happy to have you as a satisfied customer!
Great product
Great product! I had a small issue and customer service was fantastic in getting back very promptly and resolving quickly. Thank you again!
22 januari 2025
Review zonder uitnodiging
Antwoord van Trysolys
Hi Tara,
Thank you so much for your kind feedback! We’re delighted to hear that you’re happy with the Solys SmoothShave Razor and that our customer service team could promptly resolve the issue you encountered.
Your satisfaction is very important to us, and we’re always here to ensure you have the best experience possible.
Thank you for choosing Solys, and if you ever need assistance in the future, don’t hesitate to reach out!
The first time I went to charge my…
The first time I went to charge my razor, it wouldn’t charge. I emailed customer service and they were very helpful. Even though it was past the 30 days, they sent me a new one no questions!
21 januari 2025
Review zonder uitnodiging
Antwoord van Trysolys
Hi Pam,
Thank you for sharing your experience! We’re sorry to hear about the initial issue with charging your razor but are so glad our customer service team could assist you and provide a replacement promptly.
Your satisfaction is our top priority, and we’re happy we could ensure you’re enjoying the benefits of the Solys SmoothShave Razor. If you ever have any questions or need further assistance, we’re just an email away!
Thank you for choosing Solys, and we appreciate your kind words. <3
Terrible product. Unhelpful customer service.
Terrible product. Unhelpful customer service. Item was faulty on arrival, I was only offered a 50% refund even though they claim to have a 30 day money back guarantee. Shaver has now broken after using it once (performed very poorly) and I have been refused a refund as I bough the product 8 weeks ago.
22 januari 2025
Review zonder uitnodiging
Antwoord van Trysolys
Hi!
Thank you for sharing your feedback. I’m sorry to hear that your experience with our product and service has been disappointing. We take such concerns very seriously and strive to improve wherever we can.
We apologize for the inconvenience caused by the faulty product and for any miscommunication regarding our 30-day money-back guarantee policy. While we aim to resolve issues quickly for items reported within the guarantee period, we understand your frustration regarding the timeline of your request.
Your feedback about the product's performance is noted, and we are continuously working to enhance its quality to better meet customer expectations. While a full refund isn’t possible due to the purchase falling outside our policy, we’d love the opportunity to make things right. Please reach out to us at info@trysolys.com , and we’ll do our best to offer a resolution.
Thank you again for your feedback—it helps us grow and improve.
I have loved this product since I…
I have loved this product since I received it! No more sore bumps and rashes and so much easier to do! The battery died on mine and for some reason it wouldn’t charge again so I messaged Solys, after sending a video of the problem they have said they are happy to send a new one in the post! Which I am chuffed about because I have missed having it!
21 januari 2025
Review zonder uitnodiging
Antwoord van Trysolys
Hi!
Thank you for your wonderful review! We're so glad to hear that the Solys SmoothShave Razor has been working great for you and that it has helped with bumps and rashes. We're sorry about the charging issue, but we're thrilled that we could quickly resolve it for you. We hope you enjoy your replacement razor, and thank you for being a loyal customer! If you ever need anything else, don't hesitate to reach out. Happy shaving!
Happy customer
I just used the product once, but I would like to comment on service. It is very easy to contact them and the teams are there to help for any issues any time. Its not a scam. You can trust them 100%.
20 januari 2025
Review zonder uitnodiging
Antwoord van Trysolys
Thank you so much for your kind review, Jasmin! We're thrilled to hear that you had a positive experience with our customer service team. We pride ourselves on providing great support and ensuring our customers feel confident in their purchase. Your trust means a lot to us, and we're here for you anytime you need assistance. We look forward to serving you again soon!
Lovely Customer Service
My razor was defective and would not turn on and they replaced it for me for free even outside of the return window because it was a Christmas gift. Very friendly customer service!
15 januari 2025
Review zonder uitnodiging
Antwoord van Trysolys
Thank you so much for your thoughtful review, Robert! We're so happy to hear that we could help resolve the issue with your razor and make sure you had a positive experience, even outside of the return window. It's our priority to provide friendly and helpful service, and we're glad it made a difference for you. If you ever need anything else, we're here to assist you!
Good product after getting over hurdle of user error
When I first got this product I thought I got tricked into another Instagram purchase because I couldn’t get a smooth shave when using it for daily leg-shaving. Turns out it was user error! You’ve got to hold the razor perfectly perpendicular to your leg.. then it works like a dream!! Sadly though, after a couple of months it stopped turning on, even when fully charged. I reached out to customer service and since I was outside of the 30-day warranty they only asked that I write this review to receive a free replacement. I definitely wanted the replacement as it really is a huge help for personal hair hygiene. No razor bums on my legs or bikini area. So, there ya go! A great product!
8 januari 2025
Review zonder uitnodiging
Antwoord van Trysolys
Hi Erin!
Thank you for sharing your honest and detailed experience with the Solys Razor! We’re so glad to hear that once you got the hang of using it, the shaver provided the smooth and irritation-free results you were hoping for—especially for your legs and bikini area.
We appreciate your patience with the initial learning curve and your feedback on how to use the shaver effectively; this is incredibly helpful for other users.
We’re sorry to hear about the issue you experienced with the shaver after a few months of use, but we’re happy that our team was able to offer a resolution for you. Customer satisfaction is very important to us, and your feedback will help us continue to improve both our products and services.
Thank you again for taking the time to write this review, and we hope you enjoy using your replacement shaver!
Worth it
Love it and customer service they are awesome after I had a issue with the razor that stop working they are sending me a replacement free of charge even after it pasted the 30 days. I highly recommend them. They take good care of there customer.
14 januari 2025
Review zonder uitnodiging
Antwoord van Trysolys
Thank you so much for your glowing review, Ana!
We're so glad to hear that you love the product and had a great experience with our customer service team. It's our mission to ensure our customers are well taken care of, and we're happy we could resolve the issue for you.
Your recommendation means a lot to us, and we're always here to help if you need anything in the future!
I’m bald!!!
Recently received mine in the mail, it came quickly! Tested it on my arm first (dry). Then shaved (dry) and became a naked mole. Easy to use! Whole body took 15mins! It’s been two days and no itching, bumps, or irritation. Will try it in the shower next, I’m a bigger girl and was able to get to harder to reach area’s with ease. I missed nothing! I grow hair fast, so I did have stubble on the second day. Shaved again. No bumps or irritation!!! Could never do that with a traditional razor!! Well worth the price! Oh and charges fast and last long enough to hit everything two times.
11 januari 2025
Review zonder uitnodiging
Antwoord van Trysolys
Thank you so much for your amazing review, Kathrine!
We're thrilled to hear that the Solys SmoothShave Razor has worked so well for you, especially with easy handling and no irritation. It's great to know that you're able to shave quickly and comfortably, even in hard-to-reach areas. We're glad you're enjoying the smooth results and the fast charging! We truly appreciate your feedback and are so happy to be part of your shaving routine.
If you ever need anything, don't hesitate to reach out!
Customer service, I was uneasy about buying yet another…
I was un easy about buying yet another shaver online. But I decided to go ahead and purchase Soly shaver. I really enjoy the circular shaver head as it removes all those pesky hairs on my chin and neck. Without leaving my skin hot and irritated. While I was having issues with the other shavers head, I emailed customer service and they were right on top of it. Happy to fix the issue and happy to send me a replacement.
Thank you for not making me jump through a hundred hoops in order to fix the problem. Making this be a more enjoyable interaction.
10 januari 2025
Review zonder uitnodiging
Antwoord van Trysolys
Hi Aimee,
Thank you for taking the time to share your experience with the Solys Shaver! We’re so glad to hear that you’re enjoying the circular shaver head and that it’s been effective and gentle on your skin. It’s also wonderful to know that our customer service team was able to resolve your issue promptly and provide a smooth and positive resolution.
We truly appreciate your feedback—it helps us grow and ensure our products and services meet your expectations. If there’s anything we can do to further improve your experience or address any concerns, please don’t hesitate to reach out. Your satisfaction is our priority!
Thank you for choosing Solys, and we hope you continue to enjoy using your shaver!
Great product!
I was nervous getting the product since I found it online…I will be honest, I expected it not to work, however, I was pleasantly surprised. I’ve had my Solys for just about 2 months now, and I’ve noticed a huge difference in hair growth since! Not only does the product actually work, the company is very responsive to their emails and clearly work to make sure you are satisfied!
11 januari 2025
Review zonder uitnodiging
Antwoord van Trysolys
Hi Isabella,
Thank you for taking the time to share your wonderful experience with the Solys Razor! We’re thrilled to hear that the product exceeded your expectations and that you’ve noticed such a significant difference in hair growth over the past two months.
Your kind words about our customer service mean a lot to us. Ensuring our customers are satisfied and supported is always a top priority, and it’s great to know that you felt well taken care of.
Thank you for trusting Solys, and we’re so glad you’re loving the results! If you ever have any questions or need assistance, don’t hesitate to reach out—we’re always here to help.
Great product
Great product, works really well,smooth finish no ingrown. Mine stopped working after a month but it was dealt with so quickly and kindly so no complaints , only praise .
9 januari 2025
Review zonder uitnodiging
Antwoord van Trysolys
Thank you for your wonderful review, Isobel!
We’re so glad to hear that the razor gave you a smooth finish with no ingrown hairs. We’re sorry that it stopped working, but we’re happy that our team was able to resolve the issue quickly and kindly. Your praise means a lot to us, and we truly appreciate your understanding.
If you ever need anything else, we’re always here to help!
Decent customer service
The razor got a lot of use, but unfortunately broke after a few months; it stopped charging. Thankfully after only mild complaining, support were willing to replace it. Decent customer service.
10 januari 2025
Review zonder uitnodiging
Antwoord van Trysolys
Hi Violet,
Thank you for sharing your experience with the Solys Razor and our customer service team. We’re sorry to hear about the issue you encountered with your razor but are glad we could provide a replacement to resolve the matter.
We appreciate your understanding and your feedback, which helps us improve both our product quality and support. If there’s anything more we can do to enhance your experience, please don’t hesitate to let us know.
Thank you for choosing Solys, and we hope you enjoy your replacement razor!
Good customer service
I bought this razor and loved it, unfortunately after a couple of months it stopped working, however I emailed customer services and they offered to send a replacement! Fantastic customer service
10 januari 2025
Review zonder uitnodiging
Antwoord van Trysolys
Thank you for your wonderful review, Hannah! We're so happy to hear that you loved the razor and that our customer service team could assist you with the replacement. We strive to ensure all of our customers have a positive experience, and we're thrilled we could resolve the issue for you. If you ever need anything else, we're always here to help!
product + customer service = 10/10!
I was really impressed: I’m the QUEEN of ingrown after shaving. I actually stopped shaving for a while because my skin was just more comfortable! So I was amazed that this provided a smooth shave with zero ingrowns. To top it off, I was dumb and left my shaver in the shower (don’t do that!) and it rusted. I emailed Solys and they were kind enough to send me a replacement head. Lesson learned! Impressed with the product and the customer service.
10 januari 2025
Review zonder uitnodiging
Antwoord van Trysolys
Thank you so much for your fantastic review, Kelsie!
We're thrilled to hear that the Solys SmoothShave Razor gave you a smooth shave without any ingrown hairs—it's great that it worked so well for your skin! We're also happy that our customer service team could help with the replacement head. We appreciate your feedback and are glad you had such a positive experience with both the product and our team.
If you ever need anything, don’t hesitate to reach out!
Kind thoughtful helpful fast
9 januari 2025
Review zonder uitnodiging
Antwoord van Trysolys
Thank you so much for your kind words, Kelly! We're so glad to hear that you had a positive experience with our service. We strive to be thoughtful, helpful, and fast in assisting our customers, and your feedback means a lot to us. If you ever need anything else, we're here to help!
I bought the shaver a couple of months…
I bought the shaver a couple of months ago and was very impressed with it, that is until a month later when it started to struggle. I emailed the customer service team to explain the issue and sent a video to show the issue, it seemed to be a mechanical failure due to no fault of my own. Although outside of the 30 day money back guarantee, the very helpful and kind team have agreed to send me a replacement shaver. I am delighted as I do really love the shaver, so I hope that this will be a one off issue and I will now be happy with the shaver for the long term. Thanks to Christy for her help and kind nature.
9 januari 2025
Review zonder uitnodiging
Antwoord van Trysolys
Thank you so much for your thoughtful review, Chloe!
We’re so glad to hear that you love the razor and that our customer service team could assist you with a replacement, even outside of the 30-day guarantee. We’re happy that you were able to share your experience with us, and we truly hope this was just a one-off issue. A special thanks to Christy for her help, and we’re always here if you need anything else.
We look forward to you enjoying your shaver for the long term!
Customer service was amazing at…
Customer service was amazing at responding and fixing what I needed. I had an issue with my razor and I was instantly set up for a replacement. The razor works amazing and I would recommend to others.
8 januari 2025
Review zonder uitnodiging
Antwoord van Trysolys
Thank you so much for your great review, Marissa!
We're thrilled to hear that you had a smooth experience with our customer service team and that we could quickly resolve the issue with your razor. We're also happy that the razor works well for you, and we truly appreciate your recommendation.
If you ever need any further assistance, we're here to help!
Great at getting rid of ingrown and…
Great at getting rid of ingrown and stubble. Perfect for face. Can’t recommend more
7 januari 2025
Review zonder uitnodiging
Antwoord van Trysolys
Thank you for your wonderful review, Jessica!
We're so happy to hear that the razor works great for getting rid of ingrown hairs and stubble, and that it’s perfect for your face. We really appreciate your recommendation, and we're glad the product is making such a positive difference for you.
If you ever need anything else, don’t hesitate to reach out!
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