TSC (The Shopping Channel) Reviews 375

SCAM!
I’d give zero star if I could. I returned two packages in their original packaging (didn’t even open) and Canada Post showed that they were delivered to the warehouse on Feb. 5. TSC has since not refunded me and continued giving excuses such as it’s a third party warehouse, and they’re in communication and would email me in 3-5 business days. Guess what? They never did. Everyone I reached out, they would find new excuses not to issue the refund. Never ever ever shop on TSC! Sincere advice, avoid this website if possible! Don’t shop there! Their agents not only will not solve your problem, they’ll also end chats when they’re short of excuses. Terrible terrible website, don’t shop there!

Their return policy is very bad. You have to pay return shipping and pay 'restocking ' fee even if it's not your fault.
I placed my order then noticed a 20% discount advised on tsc.ca. I phoned them right away but was told they could not modify or cancel my order.
Think very carefully before giving them your hard earned money.
I will not be shopping there anymore.
Amazon.ca has a better return policy.
Tsc.ca is outdated and expensive.

Returned xmas present at my cost for shipping. They claim it arrived after the 30 days, and they will not refund my money. My options, pay for shipping and have it shipped back or lose the money I spent and they will "dispose" of the item. The item was a $200.00 pair of boots. Don't be fooled by the longer return time for xmas presents. The 30 days starts when they send the package to you regardless.

trying to buy a wrist strap by peak design with a 20% coupon code but it was not working, the reason is because coupon can't be use on electronic. a wrist strap is under the electronic category? BS

I got a laptop from them. It was a Christmas gift from me to me, so I started using it 2 months after I got it. The laptop has issues and customer service won't help other than advising talk to manufacturer for a warranty.
$1300 laptop needs to be fixed after 1 month of work. Manufacturer says they don't issue refunds so it is the merchant who doesn't want to provide customer service. Will dispute transaction with my bank but meanwhile they stopped replying. Should have read reviews before placing the order.

Ordered set of sheets, queen size fitted sheet was too small (would not fit) & poor quality. Ordered ring, was bulky & cheap looking. (Not as advertised) ordered faux throw, very disappointed in quality. I’m done with TSC. Never get what you think you’ve ordered 🙁

Ordered 55.97 item wasn't what I expected returned refunded 37.80 company stole 18.17 i will never shop here EVER again. You should pay for shipping just like I did. You eat the shipping. I'll be going back to Amazon they don't charge to ship items back.

Agree with everyone who says the customer service is appalling bad . If items you ordered go missing through the post that you have paid for and never received They have no actual method of resolution other than give you a case number and say it’s in a pending resolution department!? And tell you to call back and keep checking . Months of this ? Basically yes it’s theft I’ve paid for items and not received .
This will have to go through Better Business Bureau as TSC has my money

Long story short- will never buy at TSC again. Spent more time on phone and emailing between TSC and delivery company(Post Media) than necessary. Would have made more sense to pay more for the same product elsewhere and have no hassles. Have paid $10 more for the product that I ordered the 2nd time due to poor delivery and still waiting for a refund for the “undelivered” package that is most likely “lost” due to the inept delivery company. 🤬This is still an unresolved issue!!!!

I ordered 2 Beckman household cleaning products with a cedar scent. I received air freshener with a rain scent, one small sample toilet cleaner with cedar scent and a larger bottle of toilet cleaner that was pine scented. Being a trusting customer after ordering for years, I disposed of / recycled all the packaging materials. So now I cannot return them and have to pay for re-stocking - I don't think so. I will be very discerning when I shop with them in the future.

Sharp
Good price
Fast
Thanks TSC

I have been a customer for Years and during that time I have ask for one credit Increase. Yesterday 1/10/24 I called T.S.C. to increase my credit limit from $2900.00 to $6000.00 and they turned me down. I have always Paid Early, before the payment was even due. I have Perfect credit and I can walk Into My Bank that I have been at for almost 30 years and Borrow $10,000 with nothing but a signature. I own my Home, Car, Truck, Trike, Trailers, $ 40,000 Plus In Tools, and a lot more. I have 3 loans at the time and one I do every year will be paid off this year. Another I will have a year left on, and the last one will be 2 years. My credit score has been 7 something to the highest score of 8 something. And yet they turn me down for a $3100.00 Increase. I wasn't to happy with that, so I called back and told them to close my account out for good, If that's the way there going to treat me as a valuable customer for years. They may not know It, but they have lost more than just us, They have lost anywhere from 600 to up to a 1000
customers. They will see and feel It before this year Is up, and more than that, likely a Lot more when word gets out to all the people we know and that they know as well on how thy have treated us on this mater. They have no CLUE just who we are and all the people that we associate with and do Business with. We don't have to put up with this kind of Treatment, and we want. To many other places to do Business at to where they Treat you like they Appreciate your Business. I Think It's Sad that they would Treat anyone this way. Myself and My Wife have worked all of are Lives, we are In our late 60,s and we are both Retired and have always paid T.S.C. better than most ever would, always Early. I do Not feel this Is fair to us or anyone else, I hope they back up and re-group on there way of treating there customers, Especially the ones who do as we have. I hope this helps, and lets others know just what to expect out of T.S.C. Thanks and GOD BLESS.
GALLATIANS 6:7

This is the worst company to shop on they have the worst return policy they charge you a fee if you return something. They lie on their description of items so you can buy it and then they don’t refund you your entire money.
They are a ripoff!!!!!!

I ordered an item on Dec 24 it has not been shipped and my credit card has not been charged. The item is still in their warehouse and the order cannot be cancelled.

Spoke to a TSC Rep (Lisa) on Dec 31 and was told they cannot cancel the order still in their warehouse and was eventually hung up on. Unacceptable customer service.

Buyer beware.

So normally working at Rogers we get a $50 prepaid credit card as a thank you working at Rogers. This year 2023 we got a $35 tsc giftcard the majority of agents complained about this as tsc charges insane prices and with very few products that we actually want. But I decided to order something from TSC as I didn't exactly want to waste the $35 gift card.

The product says shipped and the tracking number they gave me was a fraudulent tracking number. I waited several days just to make sure and the courier on their site the tracking number provides no information absolutely nothing. So there goes my $35 gift card

I only gave TSC 1 out of 5 because there was no other option. This company even does not deserve a 1 star. My rating is below 0, may be -5. The company doesn't know what customer service means. I will never purchase another product from these bunch of thieves. All customer service associates are rude and unprofessional. I purchased an expensive Breville Kettle from them and received a used one instead of a new. Furthermore it was showing temperature in Fahrenheit instead of Centigrade. That means it was not even for use in Canada. I called customer service multiple times and they always provided wrong information. This is the worst company to buy anything from. The best course of action for me is to file a complaint with the consumer protection department to expose these thieves.

I only gave a 1 out of 5 cause there was no other option. The compamy doesnt deserve a 1.. my rating is below 0. The company doesn't know what customer service means. I will never purchase another product from these thieves again. TSC doesn't have customer service in their vocabulary. They don't know what it means. I purchased an expensive pair of hush puppies boots and returned them cause they were to small. Brand new and they wouldn't return them and wouldn't give me my money back... and if i wanted the new boots back i would have to pay the shipping costs..The worst company to buy anything from. I can share my full story but I'm still disgusted with the amount of time I spent on the phone with these theives this year and the lies I was told. No customer service. No one should buy anything from them because they will rip you off and lie to your face

This is horrible! First time ordering from TSC.ca
They cancelled my order without my knowledge, did not send an email or phonecall, the items are gifts. My $ was paid and then they said that I owe them for something from 2021??? It's my first time ordering anything from them!! Never again!!

We ordered a PS5 and a VR headset. It arrived around October 10th. The product was received water damaged. The damage was acknowledged by Canada post with a notice stating product was received in a damaged condition. The shipping box was saturated with water. The PS5 was water damaged, and the promised extra controller was missing. Originally, I was happy with the promise of getting a replacement. 3 weeks pass and no replacement. I reached out to TSC for an update and was advised that the product was received, but they were waiting to hear back from their vendor. I was offered a refund, I accepted on November 9th. Was told a refund would be received within 7-10 business days. December 1st still no refund. Contacted TSC again, was told I had to speak with the escalation department. Was transferred, and the call was disconnected. Called back in again, was told they escalation department was too busy. I was told a case needed to be opened. December 13th, still no refund, no call back from TSC. Called them and was told they had to transfer me to the escalation department again. The call was disconnected again. Called in again. Was again told to speak with the escalation team. Again the call was disconnected. The frustration with dealing with this company has grown. The communication is terrible at best if existent at all. I have never had issues with dealing with TSC before this. This will be the last time. My advice would be to do some research before buying. If you run into issues with your purchase, good luck getting any sort of resolution.

Honestly the overall experience is horrible. I think the company is serious, they really sent a package, but the big problem with this company is the management of shipments. I use a Canada Post Flex Delivery PO Box. The problem is that TSC doesn't seem to know which delivery company they are going to use. They could use Canada Post, or a competitor. TSC accepted my order with the PO box when ordering. Note that I expected problems with the PO Box, and I contacted TSC to raise the issue, and to change the address BEFORE shipping. TSC's system being what it is, they used FleetOptics, a competitor of Canada Post, and FleetOptics attempted to deliver the order to the PO Box even if I called TSC to change the address. Since FleetOptics could not deliver the order, they simply returned the package to TSC. And after more than two weeks the package is stucked somewhere, as indicated by the tracking number, considered returned to the sender. I had to open a case with Paypal, that agreed to look into the situation. They communicated with TSC, but with TSC offering slow and inefficient customer service, even Paypal is not able to have effective communication with TSC. I think TSC has very serious logistical problems. Paypal said the order was warranted and I should eventually be reimbursed. Order was on November 13 and we are December 8.