Tucci Italy Reviews 

What an amazing service. I had purchase two 28nch and two 24 inch bags 3 years ago. Recently, I had problem with the luggage. I contacted support and they replaced my bags without any problem. It was a smooth experience and special thanks to Sipia for amazing customer service.

I recently had the pleasure of shopping with Tucci Italy, and I couldn’t be more impressed with the entire experience. From the moment I walked in, the atmosphere felt elegant, welcoming, and truly reflective of Italian sophistication and craftsmanship.

A special mention goes to Sue from the sales team, who was incredibly knowledgeable, attentive, and patient throughout my visit. She helped me find exactly what I was looking for and made the entire process enjoyable and effortless. Price saving, Value for price.

I would also like to extend my appreciation to Sipia from customer service, whose professionalism and efficiency made the after-sales experience smooth and pleasant. Her prompt responses and genuine care for customer satisfaction truly stood out.

The quality of Tucci Italy’s products speaks for itself - every detail reflects superior design and craftsmanship. It’s rare to find a brand that delivers both exceptional quality and outstanding customer care.

Highly recommend Tucci Italy to anyone seeking premium products and top-notch service. I’ll definitely be returning!

Poor quality fell apart

Very good customer service, very friendly, flexible, and amazing warranty on there luggage’s 👍🏻 I exchanged a luggage I bought with them that got damaged on a flight and they were amazing

I bought a hard sided Tucci roller suitcase from Staples, the problems started the minute I got it packed and out the door, every 10 steps or so the bag tilts off one of the corners wheels, it’s completely obnoxious, laughable! In addition, after only one trip the hard side busted a hole and crack, the rubber Flashing that goes all the way around, next to the zippers peeled off and dragged around, and the zippers are already causing problems. I’m in the middle of my trip and all of these things go wrong. Staples says I have to go directly to the business, but the business makes getting this resolved impossible, by design. BRUTAL.

I strongly advise against buying a Tucci suitcase. The craftsmanship is incredibly poor, and their so-called “10-Year Global Limited Warranty” is essentially meaningless.

I purchased my Tucci suitcase in December 2023, and less than a year later it was practically falling apart. First, the zippers broke—two pulls snapped off during normal usage. Then, one of the plastic side protectors (the small bars on the suitcase) fell off. The removable wheels are the worst part: they constantly fall off, clearly poorly designed, and one of the attachment points is now coming loose itself. I’ve never had luggage deteriorate this quickly—my previous suitcase lasted me years without issues, but Tucci has been nothing but disappointment.

To make matters worse, their warranty process is a sham. When my zippers broke, Tucci customer service told me to take it to a local repair shop and promised to reimburse me. I spent over $100 on a proper repair, submitted the receipt, and followed their instructions exactly. Only after the fact did they inform me that they would reimburse just $30, citing an internal policy that was never disclosed beforehand (and is not available anywhere on their website). That’s not customer service—that’s a scam.

Bottom line: Tucci builds flimsy luggage and hides behind a fraudulent warranty. I’ll need to buy a new suitcase again soon, and there’s no chance it will be a Tucci. Save yourself the frustration and choose a brand that actually stands behind its products.

Replaced my defective carry on bag with a very similar one. Very good service - thank you!

The staff was really helpfull and they showed persistance on finding a solution that suited my problem.

I am so grateful to Tucci Customer Service for their patience and for helping me get the replacement luggage so that I can travel And feel confident with my luggage and the possessions within it. I had bought Tucci Luggage at Marshalls and thankfully registered it. I took a trip and it was damaged just weeks after I purchased it. Tucci was great about getting back to me and helping me locate replacement luggage. I am so happy that I have luggage without damage now. And their new line is so luxurious! I recommend buying direct and not from discount stores. And stay away from any lines that have removable wheels. That is a weak point on the luggage and you will need to remove them whenever you travel or your luggage will be damaged. Mine happened with individual driving the tour bus loading it on and off the storage compartment under the bus for my carry-on and the airport staff most likely loading it on/off the planes for my medium checked bag. Luggage is tossed around and can land on one wheel. My zipper pull broke off one side because the lock got lodged somewhere and it ripped it clean off. Their new design has a built in TSA approved lock so you don't have to worry about that. The internal lining between the two sides that zips one side down pulled away from the lining in my carry-on and in my medium bag the zipper came off it's track. The design is so much nicer! no more panel between that can break/rip! I am so happy with my new luggage and the availability of colors so you have a better chance of picking a color that is not the same as everyone else traveling! Yeah!

Response time was pretty good and helped with my product warranty

Placed order on June 18, was supposed to arrive june 24. July came around and no update given, website was SHUT DOWN for weeks, contacted customer support and never received a response. After all that I received a email that my items shipped on July 11 and eventually received it a week later. Only reason it gets a 2 star is because I surprisingly received my order.

They answer rapidly and they sent me within a week wheel to replace on my luggage. They do a follow up too.

Don’t purchase these products. There is no warranty! Only found out after I purchased one of their suit cases in Australia.packaging says 10 years, reality is 0 days.

The professionalism, the friendly and welcoming attitude, the knowledge of the personnel made it an enjoyable experience. Will definitely visit again and buy from them.

Very great customer service. I bought couple of luggage’s last year and one of the wheel was missing after our 1st trip. I e-mailed them after 4.30pm; I didn’t expect a reply same day, but within few minutes I got reply and they directed me to go the closest location and pick up wheel. I went there today and got the wheel. Very good customer service and very nice employees in the office/store

As soon as I walked I was greeted with a smile and a friendly hello. As soon as I told them what I was looking for ( replacement wheels) they swung into action. They were able to help me and found just what I was looking for. It took less than five minutes and I was so pleased with the service and this friendly staff. I highly recommend recommend !

Timely shipping. Beautiful watch; Not too big or too small with a nice green colored face.

Customer service responded very quickly to our issue regarding a medium suitcase with a broken wheel. We had purchased this suitcase in March 2025 and after a trip the wheel had broken off. The response from Tucci was informative and the provided a solution.
My only issue was that we had to pay $40 CDN for shipping costs to receive the replacement suitcase. I felt because it was their product that was defective I was very hesitant. I also was worried about all of this being a scam.
However, they reassured me it was not a scam and once I paid the deposit the replacement suitcase was delivered a couple of weeks later. Thank you for being so supportive, responsive and informative.

My recent travels, my luggage came back on the carrousel with missing wheels.
I forgot to claim damage from the airline, and decided to go into the Tucci office (since I live about 15 mins away). The staff was polite, even though customer service was not available...i left my luggage and the following day I got an email from the staff saying that they replaced 2 wheels. No hassle and was quick. I do see some negative reviews from people regarding slow response from them, but I didn't find this to be the case. Found the staff friendly and quick to respond.

THe wheels were perfect but i thought the price was high and the postage was really too high. I lost the wheels after checking it onto a plane so it may be too fragile. In the future i will take the wheels off before checking the bag. otherwise the bag is fine.