Very responsive to a shipment that was damaged during transport. Shipped a replacement right away. Abhi, the associate was very courteous and quickly resolved the situation. Love the suitcase set.
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Lees wat reviewers zeggen
I recently had the pleasure of using Tucci Italy luggage for the fourth time, and I’m thoroughly impressed! These pieces are not only eye-catching but also incredibly practical for travel. The lightw... Toon meer
Bedrijf heeft geantwoord
I purchased a Tucci luggage and a backpack on a very good price. Unfortunately, during travel not sure how, but the inside flap with zip, got damaged. I contacted TITANIO TRAVELGOODS GROUP and Sipia w... Toon meer
This is the fifth time I have sent Tucci a request and have not had any response. I purchased a hard back suitcase and in the first use one of the wheels lost the rubber on the wheel. I have trying... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
At TUCCI Italy, we redefine travel with a perfect blend of Italian craftsmanship and modern innovation. Born from a passion for design and an unwavering commitment to quality, our luggage is more than just a travel accessory—it's your reliable companion on every adventure. We combine sleek, sophisticated aesthetics with robust performance, ensuring that every piece not only looks stunning but is built to last. With deep roots in Italy’s rich design heritage, our creations embody the spirit of style, durability, and forward-thinking innovation. Whether you're jet-setting across continents or exploring local treasures, TUCCI Italy is here to elevate your journey, one beautifully crafted bag at a time.
Contactgegevens
3,6
Gemiddeld
121 reviews
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Excellent warranty service …
Had problems with a split suitcase and called warranty division. After supplying photos and explaining my problem Tucci replaced my suitcase even shipped directly to my home
23 mei 2025
Review zonder uitnodiging
Antwoord van Tucci Italy
Hi Kenneth,
We truly appreciate you taking the time to share your experience. We’re glad we could make things right and get your replacement luggage to you!
If there’s anything else we can do to improve your experience, please don’t hesitate to reach out. We value your support and hope your new TUCCI luggage serves you well on all your travels!
Safe travels,
The TUCCI Team
I have not even received the package…
I have not even received the package yet. UPS has not yet received the item. Only manifest was printed.
25 april 2025
Antwoord van Tucci Italy
We’re very sorry to hear about the shipping delay. It appears that UPS has not yet received the package, and we understand how frustrating this must be. Our team is currently investigating the situation with UPS to get this resolved.
We’ve also sent you an update via email. If you need further assistance, please feel free to reach out directly to us at cs@titaniotech.com. We appreciate your patience and will keep you updated.
– The TUCCI Team
Antwoord van Tucci Italy
Hi,
We apologize for the inconvenience caused by the delay in receiving your shipment. We’ve already processed your refund, and we hope that resolves the situation.
If there’s anything else we can assist you with, please don’t hesitate to reach out to us at cs@titaniotech.com. Thank you for your understanding.
– The TUCCI Team
Don't buy anything off them
Don't buy anything off them. The company is absolutely terrible doesn't respond to emails or phone calls waiting for something I ordered April 10 still haven't got it and I should have got it no later than the 15 of April. Well it's may 2 and still waiting.
I just love your response to my review looking into my order and if anything else I can contact you through email. You are joking I have sent multiple emails and phone calls no one response so don't lie with your bullshit looking into my order. If I could give negative review I would gladly do that, your company is a joke.
24 april 2025
Antwoord van Tucci Italy
Hi Robert,
Thank you for your feedback, and we’re truly sorry for the delay and frustration this has caused. Our team is currently looking into your order and working to resolve the issue as quickly as possible.
We’ve reached out via email and will continue to follow up until this is fully resolved. If there’s anything further you’d like to share, feel free to contact us directly at cs@titaniotech.com. We appreciate your patience and the opportunity to make this right.
– The TUCCI Team
Antwoord van Tucci Italy
Hi Micheal,
Thanks for your feedback, and we're sorry for the issue with your order. Our customer service team has already sent you an email today using the address provided on Trustpilot—we want to get this sorted out for you as quickly as possible.
If you don’t see it, please check your spam folder, or feel free to reach out to us directly at cs@titaniotech.com. We’re here to help and make things right.
– The TUCCI Team
Still do not have my package
14 april 2025
Antwoord van Tucci Italy
Hi Randy,
Thank you for your feedback. We're very sorry for the delay with your order — it’s never the experience we want for our customers. I’m happy to let you know that your package has now been shipped and is on its way to you.
We truly appreciate your patience and understanding, and we hope you’ll enjoy your purchase once it arrives. If you have any further questions or need assistance, please don’t hesitate to reach out to us directly.
Thank you again for giving us the opportunity to make this right.
– The TUCCI Team
This company is a fraud and one of the…
This company is a fraud and one of the WORST luggage companies in the market. DO NOT buy this brand. I emailed the company with photos of my luggage one the first use it fell apart. They responded and then stopped responding. I emailed again no response.SHAME ON YOU! Soon you will have class action lawsuit in your hands if you do not rectify this situation.
1 februari 2025
Review zonder uitnodiging
I purchased a 24” suitcase
I purchased a 24” Tucci suitcase, just prior to my second trip the expansion zipper broke. I used a travel strap to hold 2nd zip from expanding.
I contacted customer service who told me where to get the repair. I did, it cost $10 more than they initially said it would be. Paid in full repair amount and emailed my receipts to customer service who asked for my email address from PayPal….over 2 weeks, no reimbursement! I did what they asked, no reimburse for the fee I paid. I did what you told me to do! No customer response to the delay in PayPal? Very disappointing…..poor customer service!
**Update….i just received PayPal ….thank you, however not for full amount….less $10… out of pocket for repair! I suggest Tucci update your fees, as like everything…fees go up, esp for repair places (you recommend) that are in high rent areas!
Update again, I have since message Tucci regarding their warranty reimbursement policy. Shortchanging a repair cost is not in good faith in my opinion. A customer has no choice, but to leave an item for repair and pay the amount the repair co asks. Then to be given $10 less is very low and cheap, just like the quality of their luggage. I’m using the suitcase in a couple weeks, I truly hope it survives the trip!
10 maart 2025
Review zonder uitnodiging
It was going great
It was going great, the suitcase I ordered was available, paid and then it was sent to delivery to me, but it never seem to make it to the delivery company, once it did make it there, they couldn’t find it. I did get a refund but was really disappointed.
15 januari 2025
Antwoord van Tucci Italy
Hi Karen,
Thank you for sharing your experience with us. We're sorry to hear about the delivery issue and understand how frustrating that must have been. While we're glad we could process your refund, we truly regret the inconvenience caused.
Your feedback helps us improve, and we hope to have the opportunity to provide you with a smoother shopping experience in the future. If there’s anything else we can do, please don’t hesitate to reach out.
Safe travels,
The TUCCI Team
Troy provided excellent customer service
Received a call from Troy to rectify my damaged luggage issue. I then received an email advising I could bring my damaged luggage to their location in Mississauga so they could provide me with another piece. Drove to Mississauga and received a used piece of luggage to replace the damaged one.
Troy was extremely professional to deal with and very helpful with this situation. He followed up the next day as well. Thank you, Troy for your resolution and professionalism.
18 maart 2025
Review zonder uitnodiging
Antwoord van Tucci Italy
Hi Steph,
We truly appreciate you taking the time to share your experience. We’re glad we could make things right and get your replacement luggage to you!
If there’s anything else we can do to improve your experience, please don’t hesitate to reach out. We value your support and hope your new TUCCI luggage serves you well on all your travels!
Safe travels,
The TUCCI Team
New luggage …
After requesting a replacement luggage a few times the company came through.
2 december 2024
Review zonder uitnodiging
Antwoord van Tucci Italy
Hi Hector,
We truly appreciate you taking the time to share your experience. We’re glad we could make things right and get your replacement luggage to you!
If there’s anything else we can do to improve your experience, please don’t hesitate to reach out. We value your support and hope your new TUCCI luggage serves you well on all your travels!
Safe travels,
The TUCCI Team
I recently had the pleasure of using…
I recently had the pleasure of using Tucci Italy luggage for the fourth time, and I’m thoroughly impressed! These pieces are not only eye-catching but also incredibly practical for travel.
The lightweight construction makes it easy to maneuver through busy airports. The glossy finish is not only stunning but also surprisingly durable, with an anti-scratch surface that keeps your luggage looking great even after multiple trips. One of my favourite pieces I've gotten.
13 maart 2025
Review zonder uitnodiging
Antwoord van Tucci Italy
Thank you so much for your kind words! 🌟 We’re thrilled to hear that you’re loving your TUCCI luggage. Our goal is to bring both style and durability to your travels, and knowing we’ve met your expectations means the world to us. If you ever need anything or want to share your TUCCI adventures, we’d love to hear from you! Safe and stylish travels! ✈️✨
Nice items !
4 februari 2025
Antwoord van Tucci Italy
Thank you so much for your kind words! 🌟 We’re thrilled to hear that you’re loving your TUCCI luggage. Our goal is to bring both style and durability to your travels, and knowing we’ve met your expectations means the world to us. If you ever need anything or want to share your TUCCI adventures, we’d love to hear from you! Safe and stylish travels! ✈️✨
Quit possibly the biggest piece of junk…
Quit possibly the biggest piece of junk on the market. Immediately after purchase the zip inside broke. Item used for one trip after which the main zip broke on the suitcase. Contacted the brand as it was only a few days old and was told we’d have to take it to London to be inspected. Complete waste of money and awful after purchase service. AVOID!!!
1 februari 2025
Review zonder uitnodiging
Antwoord van Tucci Italy
Hi Mike,
We’re really sorry if your TUCCI luggage hasn’t lived up to your expectations.
We know it’s frustrating when something you rely on lets you down, and we want to make it right.
Please email us at cs@titaniotech.com so we can sort this out together. Thanks for sharing your feedback—it helps us improve and earn back your trust.
3 easy trips with junk luggage
3 trips, easy ones, lifted and laid from airport to hotel, no pressure on the suitcase whatsoever, extendable handle totally gave it up.
Absolute junk, do not buy.
3 december 2024
Review zonder uitnodiging
Antwoord van Tucci Italy
Hi David,
We’re really sorry if your TUCCI luggage hasn’t lived up to your expectations.
We know it’s frustrating when something you rely on lets you down, and we want to make it right.
Please email us at cs@titaniotech.com so we can sort this out together. Thanks for sharing your feedback—it helps us improve and earn back your trust.
Issue successfully resolved
Updated on April 3 2025:
Tucci came through! Yayyy!
After much communication failures, Tucci finally came through and resolved my issue by providing a replacement for the damaged unusable suitcase that was still under warranty. Troy was in touch all the way till dispatch of the replacement.
Sometimes one needs to persevere and get the right person not an AI/bot to reason with.
The replacement bag is well constructed and I am hoping it will live up to Tucci's Italian heritage!
Thank you Troy!
23 januari 2025
Review zonder uitnodiging
Antwoord van Tucci Italy
Hi Ron,
We’re really sorry if your TUCCI luggage hasn’t lived up to your expectations.
We know it’s frustrating when something you rely on lets you down, and we want to make it right.
Please email us at cs@titaniotech.com so we can sort this out together. Thanks for sharing your feedback—it helps us improve and earn back your trust.
I recently bought the 28" luggage and…
I recently bought the 28" luggage and when I got to my destination the suit case had a dent in it. When I came back the shell was cracked by the wheel, I didn't get ahold of the company and what I read from 13 reviews it doesn't look like they stand by there product. I also think it's funny that the 4 people that gave good reviews gave 5 stars,for such a bad product so I really think they must be employees of this Company. DO NOT BUY THIS BRAND!
6 januari 2025
Review zonder uitnodiging
Antwoord van Tucci Italy
Hi Rick,
We’re really sorry if your TUCCI luggage hasn’t lived up to your expectations.
We know it’s frustrating when something you rely on lets you down, and we want to make it right.
Please email us at cs@titaniotech.com so we can sort this out together. Thanks for sharing your feedback—it helps us improve and earn back your trust.
I purchased a 30" black label Tucci…
I purchased a 30" black label Tucci suitcase and 1 AT 28" after several trips my Tucci looks good with few marks unlike my blue AT that has 1 small deep puncture, 2 big scratches and 1 wheel is semi-lose. I like it so much that I just purchased another silver 28" Tucci to replace the AT. Did I mention that the wheels in the black label series can be replaced. Just very happy happy with the
13 januari 2025
Review zonder uitnodiging
Antwoord van Tucci Italy
Thank you so much for your kind words! 🌟 We’re thrilled to hear that you’re loving your TUCCI luggage. Our goal is to bring both style and durability to your travels, and knowing we’ve met your expectations means the world to us. If you ever need anything or want to share your TUCCI adventures, we’d love to hear from you! Safe and stylish travels! ✈️✨
The worst brand ever
The worst brand ever. Costumer service the worst. Quality sucks.
15 oktober 2024
Review zonder uitnodiging
Antwoord van Tucci Italy
Hi Laura,
We’re really sorry if your TUCCI luggage hasn’t lived up to your expectations.
We know it’s frustrating when something you rely on lets you down, and we want to make it right.
Please email us at cs@titaniotech.com so we can sort this out together. Thanks for sharing your feedback—it helps us improve and earn back your trust.
Tucci Luggage: Poor Quality and No Warranty Support – Avoid This Brand
I recently purchased a Tucci suitcase and used it on two trips without issue. However, on my third trip, while walking INTO the airport, a wheel completely fell off. This is not something I would ever expect from a supposedly high-quality product after such limited use. To make matters worse, Tucci does not view this as a warranty issue. Instead of standing behind their product, they said the best they could do was give me a discount on another one of their bags.
Why would I ever buy another Tucci (TITANIO Travelgoods Group) product knowing they don’t support the quality of their own products? I highly recommend consumers look for better alternatives instead of wasting their money on cheaply made bags that are clearly designed with defects. Tucci has no intention of honoring warranties and just wants you to buy more of their subpar luggage. Save yourself the frustration and choose a brand that actually values its customers.
4 oktober 2024
Review zonder uitnodiging
Antwoord van Tucci Italy
Hi Brad,
We’re really sorry if your TUCCI luggage hasn’t lived up to your expectations.
We know it’s frustrating when something you rely on lets you down, and we want to make it right.
Please email us at cs@titaniotech.com so we can sort this out together. Thanks for sharing your feedback—it helps us improve and earn back your trust.
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