Tucci Italy Reviews 

Do not buy this luggage. It is garbage. The wheels fall off and the customer service chat is zero help.

Worst luggage ever. Flew from London to Sweden a wheel came off and the case was smashed to bits. Had to get another bag to fly home. Most appalling luggage ever

The company sent me a 28 inch black spinner which I used the first time for a trip to Greece. The wheel broke off on my flight to Santorini and upon arrival in New York, the second wheel broke tearing and opening the luggage. After contacting Tucci the customer service rep would only forward a replacement if I covered the shipping of $100. Worst luggage and company ever

Don't waste your money on these luggage. Its a made in China generic crap they are selling in the name of Made in ITALY.

We bought 6 luggage and had to send 3 back because they arrived damaged. It took them more than a month to send us the replacement and then we received them it was missing wheels.

On our first trip this month (June) the wheels gave us problems, the zippers got stuck and on top of that the customer service doesn't reply back to emails.

Wheels missing after first trip. I contacted Tucci with no response. No way to get replacements. Garbage luggage.

Took a 3 week trip to South America. The first flight the luggage came off the conveyor belt with only (2) wheels. The next flight, a slider broke. The fourth flight, we lost another wheel. The fifth flight another zipper/slider broke. What a piece of GARBAGE!! I've been reading that the company does absolutely nothing.

Terrible luggage. Broke the first time I used it…where wheels are attached to case. Gave the benefit of the doubt and decided to purchase it again. I got another to match the smaller piece. It broke also in the same place. They wrote and told me it was the fault of the airline. Suspicious!

Traveling with Tucci Luggage is a pleasure. It's lightweight yet durable, and the compartments are well-organized. Couldn't ask for more!

I recently purchased luggage from TUCCI and couldn't be more satisfied with my experience. From start to finish, TUCCI exceeded my expectations in every aspect.

The design of the luggage is sleek and modern, yet incredibly durable. The materials used are high quality, promising longevity and resilience against travel wear and tear. The functionality is outstanding - from the smooth-rolling wheels to the well-thought-out packing compartments, every detail is crafted with the traveler in mind.

TUCCI's customer service is also top-notch. When I had a question about my order, their team was responsive and helpful, ensuring I had a positive interaction.

Overall, TUCCI luggage combines style, durability, and functionality seamlessly. While it may be considered an investment, the value for money is undeniable. I highly recommend TUCCI to anyone looking for reliable and stylish luggage that enhances their travel experience.

If you're in the market for new luggage, look no further than TUCCI. You won't be disappointed!

I got a Tucci luggage and the wheel broke and I brought it to them to get it fixed under warranty. They replaced it and gave me a new suitcase.

Best customer service.

First time I used by 32"Ricerca Tucci luggage on a trip to Europe (june 2024)it came off the plane without 2 wheels. I see this is not a unique problem with this luggage ..where does one get replacement wheels for a $600 piece of luggage? Seems very poor quality plastic wheels. I have had JUMP luggage for years and never once did a wheel fall off. If I cannot get wheels this luggage is for the garbage. Spent good money on this product . very disappointed in an Italian designed product - but cheapy made probably in China ..

The luggage is so thin that the wheels bend and jam into the frame of the luggage because it is so thin. Never buy, buy Swiss brand excellent quality, going to replace the Tucci with a Swiss brand. Donate Tucci to Goodwill.

Just as I took my 1st trip with the new suitcase the wheel went off and got lost. Upon return contacted the customer service and was told they are out of stock on these wheels. What a disappointment!

brand New first time used 20" carry on luggage didn't make it from airplane to the front terminal, embarrassing dragging your luggage while wheels falling apart ( x3 wheels ). I put sign made by "TUCCI" . What the shame.,,good luck with warranty?!?.

Don’t Don’t Don’t buy TUCCI products,It’s completely just cheating. I bought this rubbish luggage case at TKMax in 2023 summer. But I first use it at 11 April (East holiday)this 2024. I can’t believable the one of wheel broken in first day . I just push it(only19kg) to walk 2 minutes from airport to car park.then I just use handle to carry never let it moving by wheels, funny is the broken wheel still keep worse to come off when I just placed it on table in room.
I can’t get reply from Tucci customer service at all. Also TK max not taking guarantees if anything sale from their shop after 28 days. How can business made like this? Why TK max also sale so bad quality thing to customers?

Buyer beware.
Its a total garbage. TUCCI does not honor its own warrantee.
Removal wheels comes off and gets lost during baggage handling. TUCCI does not honor its policies, does not respond to emails and no phone number.

Garbage. Crappy cheap garbage. Used once and 1 wheel already broken. On my second trip, another wheel broken and the locking mechanism too. I’ve emailed for warranty but no response 2x now. What a f**ken joke they are. DO NOT BUY this garbage. Get Samsonite.

Bought 2 pieces of Tucci luggage, and used it on 2 trips. On the second trip the luggage exterior began to split in multiple locations, Upon contacting Customer Service I found they were of NO help. The Ten Year warranty means nothing. The integrity of this luggage is sub-par at best. Let it be noted that while this luggage is "designed in Italy" it is "made in China." Also read the fine print - they include a disclosure stating, "Warning, Cancer and Reproductive harm." Really!? Wish I had seen this before buying it. If you are thinking about buying this luggage, let me suggest you buy another brand.

Apparently my brand new luggage was dropped hard by United Airlines on my way to Louisville, KY from Boise, ID, one wheel was crushed so hard it was inside the bag when I picked it up. I always thought Italian made was quality but not Tucci brand. United said it was poorly made, I should talk to the manufacturer about my $100+ loss...it was hell on my way back trying to pull it to check in/out...I'm 78 yrs old...with a disability.

Worst quality luggage I have ever bought. The seam on the side came completely undone during my first flight with it and the zipper broke completely. I had to pay someone to tape it together for the trip back. At the airport now so we will see if my things get to Canada or not. Not looking good.