Tucci Italy Reviews 

Absolute poor quality and no customer service. Bought in September 2023 and used once in October 2023. Handle immediately broke and after a couple of days, the whole inside collapses. Worst luggage I've ever bought. Registered the 10 year warranty immediately after we bought the luggage. Emailed several times but no response.

Id give 0 star if i could! Horrible quality ! Wheel broke after one trip . Warranty was registered as soon as purchased but all of my temps and hops to at least receive pair of wheels , was pure waste of time ! Bad customer service , bad quality!

I bought the suitcases directly from a supplier at the ASD show. I registered the warranty immediately but never got confirmation that it was received. I proceeded to register it several other times without a response. My husband called a left several messages but never got a response. I used the large suitcase for the first time and it cracked in the middle of the case. I got on line with supposedly a live chat but there was nobody responding. Very poor or actually no customer service. Very poor quality suitcases. Don’t waste your money.

I purchased two pieces of Tucci luggage. On my FIRST hour of my 42 day trip the wheel on the large suitcase came off. It was marginally repaired at my first hotel so It would stand upright. Now I am TRYING to get it replaced and though I provided all purchase data, photos of the damage I am getting the runaround. They do not follow up on their commitment to warranty their product.

I bought one of their cabin cases less than 6 months ago and registered the warranty straight away. A couple of months later, the zip had dropped off and the lining had all come away from the internal zip. Despite registering the warranty and uploading a receipt at the time, when I came to claim on the warranty, their customer service team requested a receipt, model code, photos - the majority of which they should have already had from registering the warranty in the first place. I was told that the warranty covered the repair, but I would have to pay for the repair at one of their Repair Centers and they would reimburse me. They have four Repair Centers in the UK, all in London, I'm in Yorkshire (200 miles from London), so this wasn't going to be possible. After numerous email exchanges, they said I could send it to Canada (at my expense) and they would repair and return it (following a full inspection). The courier cost far exceeds the original price of the case, so this course of action makes absolutely no sense. From reading other reviews on here, sadly, I don't think the guarantee is worth the paper it's written on, unless you live near one of their Repair Centres. Safe to say, I won't be buying any more of their products.

First time using the Tucci it broke at the wheel. O my return flight to LA the side cracked open and was totally unusable. I reached out to the company and they would never respond after I sent pics along with purchase date and receipt. I had to throw it out and buy a new luggage. I WILL NEVER BUY OR RECOMMEND TUCCI AGAIN!

I bought 2 Tucci luggage a few months back from UK both of the luggage were very expensive as I was looking for good quality luggage. Last week when I was traveling to Portugal from UK one of my tucci luggage got cracked and broken on the side and damaged stuff. I contacted their customer support and they said it is not covered by the 10-year warranty they provide which is a complete scam. They are liars and scamming people by saying 10 years of warranty. Never buy Tucci products. I will never buy it and will not recommend anyone to buy their product. Worst customer service ever.

After one trip the lining ripped on the inside. We were in contact with Tucci Canada and they told us we could get the damage repaired as there was no authorized repair center near us and they would reimburse us. We first contacted them Mar 7, 2023, had the suitcase lining repaired Mar 21, 2023 at which time we submitted the receipt for reimbursement. We still to date have not received a reimbursement from Tucci Canada.

Bad Customer Service, I bought a small and medium luggage from there, I only used once and wheel is broken, I emailed them, they said warranty is not cover since I bought it from Marshalls, but in the luggage showing 10 years warranty, I asked them why the luggage showing off the warranty if they wouldn’t cover it, which the only reason I bought it, I would understand and wouldn’t write a review if they only care to respond but didn’t hear from them after.

We purchase their buy 1 get 4 free deal.

We have gone on two trips since buying this luggage, and both times the suitcase comes back missing two wheels.

This is the most poorly made luggage imaginable.

I bought a Tucci small suitcase from TKMXX, last year.
Its pull handle got stuck, broke when pulled.
It has a 10 Year Warranty card. I registered the warranty last week as I assumed that it is covered for 10 years, anyway.
When sent claim to the company, their response was that you haven't registered the warranty, so, you are not covered.
Unfortunately, our warranty only covers wheels and Zipper.
It is a shame that company does not accept responsibility for a poor quality component of its product.
I wouldn't recommend to purchase Tucci product.

Bought Tucci branded luggage, which proudly boasted a 10-year warranty. However, on the fourth use, 2 wheels had fallen off. When emailing them to see how to activate the warranty, the reply was "Unfortunately, due to the damage, your luggage is not covered by the warranty. This warranty covers factory defects only; it’s not an insurance claim."

This is an absolute load of crap, as a suitcase should be able to be used more than 4 times and not have wheels fall off. And from my point of view this is a factory defect!

They kept on going on about its been mishandled...but like when u are traveling and in airports u don't always have control of how your luggage is handled.

The warranty is 100% misleading and this company needs to stand behind its products.

Purchased 2 suitcases. Both broke after only 2nd time of use. Do not buy this product.

No Stars would be a better choice if i could 2 hard cover wheelie bags both didn't make it through first trip The area around the wheel collapsed and cracked in flimsy crap.

Unfortunately they use stars on this site rather than raspberries.... I paid quite a lot believing it to be a decent case but after just 2 trips the zip broke, the handle snapped off and a wheel disappeared. Truly the worst piece if luggage I have ever had. Avoid like the plague.

GARBAGE LUGGAGE!!! DON'T WASTE YOUR MONEY! After a single use, the wheels broke, the zipper broke, the handle broke and the plastic pieces broke off.

Bought Tucci Disegno branded luggage, which proudly boasted a 10-year warranty. Manufacture was flimsy as within a month a wheel had fallen off. When requesting attention they simply replied (after more than 4 weeks delay): "We regret to inform you that this warranty covers factory defects only; it’s not an insurance claim. Judging from the visible damage in the picture, this looks like more than a factory malfunction."