Turfmatic Reviews 

287
TrustScore 4 uit 5

4,1

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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

Installation easy, however a proper explanation of the functioning of the machine and the way how to use it properly is missing in the manual. Release of the safety break did take substantial ti... Toon meer

Beoordeeld met 4 van de 5 sterren

There aren't many options for artificial turf sweepers. And most seem like they're basically the same product by the same manufacturer, just with different labels. I'm not convinced the Turfmatic is a... Toon meer

Beoordeeld met 5 van de 5 sterren

After purchasing this item, I was a bit worried because I had no correspondence on my purchase. It just turned up on my doorstep. This machine is awesome like I read and other reviews. It will pul... Toon meer

Beoordeeld met 4 van de 5 sterren

At this price point I would have expected a cordless/battery version of this product. But overall, the quality, set up, and usage of the product has been great. I wish there were more height options f... Toon meer

Bedrijfsgegevens

  1. Gereedschapsfabrikant

Geschreven door het bedrijf

Turfmatic™ is a global brand specialising in electric sweepers and power brooms for artificial grass maintenance. Our tools are engineered to clean, lift, and revitalise synthetic turf—making them ideal for homes, schools, sports facilities, landscapers, and installers worldwide. From compact sweepers to professional-grade brooms, Turfmatic™ products are trusted for their durability, ease of use, and powerful results. With customers across the UK, USA, Europe, and Australia, we’re proud to support a cleaner, greener lawn—wherever you are.


Contactgegevens

4,1

Goed

TrustScore 4 uit 5

287 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 35% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,1

Alle reviews

(287)

110 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

I am trying to purchase the following…


I am trying to purchase the following two products from your website:

Turfmatic™ 600 Power Broom – Electric Artificial Grass Brush

Turfmatic™ 380 Artificial Grass Sweeper 1800W Electric

Unfortunately, I have tried several times to complete the payment through your website, but the payment is not going through.

I have also tried contacting the phone number provided on your website, but no one is answering or providing any assistance.

I am genuinely interested in purchasing these two products, but I am disappointed with the level of support before the sale. If it is this difficult to receive assistance before making a purchase, it naturally raises concerns about the after-sales service as well.

Please contact me as soon as possible and advise me on how I can complete the purchase, or let me know if you have a physical store or another payment method available in Dubai/UAE.

Thank you.

21 augustus 2026
Logo Turfmatic

Antwoord van Turfmatic

I'm afraid that we don't handle the payment process ourselves. You will need to contact your bank as they will see the reason for the payment issue.
You can contact us directly for non transaction related enquiries at sales@turfmatic.com or whatsapp +971 55 540 5122 Thank you

Beoordeeld met 4 van de 5 sterren

Installation easy, operational manual lacking

Installation easy, however a proper explanation of the functioning of the machine and the way how to use it properly is missing in the manual.

Release of the safety break did take substantial time, this is also not properly explained in the manual.

25 augustus 2026
Beoordeeld met 5 van de 5 sterren

We ordered two brushes for our bowls…

We ordered two brushes for our bowls lawn while they were on sale and were delighted with the price. The great value meant we could purchase two brushes rather than just one within our budget.
They arrived within a week and were well packaged. We haven’t had a chance to try the brushes yet, but so far we’re very happy with the service and the excellent value for money.

30 juli 2026
Beoordeeld met 5 van de 5 sterren

After purchasing this item

After purchasing this item, I was a bit worried because I had no correspondence on my purchase. It just turned up on my doorstep.

This machine is awesome like I read and other reviews. It will pull the spots off a leopard. It will also pull the lines of a zebra. It picks absolutely everything up Dog Hair cat hair twigs leafs my lawn is recently New so I can’t really say it makes it looks like new again. Certainly does a fantastic job. Downside to it doesn’t get right to the edges but with a little bit of raking sorted.

11 juni 2026
Beoordeeld met 1 van de 5 sterren

Terrible customer service

Terrible customer service. Product didn’t arrive tried every method of communication no response. They still have our money I would not touch this company It’s in my husbands name and we have sent the information through five channels order number gb-2136 ordered 2nd may. Hopefully this can help resolve

1 juni 2026
Review zonder uitnodiging
Logo Turfmatic

Antwoord van Turfmatic

I'm unable to find any order in your name or emails to our customer service team. Please email you enquiry direct to sales@turfmatic.com and the team there will be more than happy to assist.
UPDATE:
Firstly, we apologise for having to respond via Trustpilot. However, we wanted to ensure you received this important information, as our investigation suggests there may have been issues with email delivery and communication.

After further investigation, we have now located your email. Unfortunately, it had been filtered into our gmail spam folder and therefore did not appear in our normal customer service queue.

Having reviewed the shipment history, we can see that DPD attempted to make contact regarding the delivery on multiple occasions (6th, 7th and 8th May). The consignment was subsequently marked as Return to Sender on 9th May.

While investigating the matter, we also noticed that emails from your @talktalk.net address appear to be receiving an unusually high spam reputation score. We cannot say with certainty whether this affected all communications relating to this order, but it may help explain why our team did not initially receive your message and could potentially affect communications with other businesses as well.

As the email address appears to be used for business purposes, we would strongly recommend checking the email reputation and deliverability settings with your email provider to help ensure important messages are not being filtered or rejected by third-party systems. If this issue is occurring elsewhere, it could potentially result in missed customer enquiries and lost business opportunities.

We apologise for the inconvenience caused and are currently resolving the matter through the return and refund process.

Beoordeeld met 5 van de 5 sterren

Delivery & Shipping Address Issue

Had an issue with the delivery & billing address which we did not realize until we received email confirmation that our shipment was dispatched. It was sorted easily and quickly and our order arrived at the correct address at the time and date promised.

20 mei 2026

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