Turna.com Reviews 

The worst company that I ever deal with. They sold me a ticket to the flight which is not even operating. The airline company contacted me and informed that I need to request for refund but it has been for 3 weeks there is no refund and they just put me on hold while a call and. The customer service is completely rude!!!!! Never even deal with this company

Scammers
Working with scammers from Pakistan

These people are scammers.
Do not buy anything from them.

I started a process of cancelation, the request was "timed out" and I did not received any email or SMS. The support is silent, I think I lots my money, it is definitely a scam.

Tamamen dolandırıcı bir firma uçak bileti sakın almayın tatil hizmetlerinden hiçbir hizmetlerinden faydalanmayınyın. Asla almadığınız hizmetin parasını geri ödemiyorlar uçak biletleri konusunda da tüm mağduriyetleri yaşıyorsunuz. Kanunsuz işlem yaparak sizlere hakkınızı alıyor tüketici hakem heyeti ve CİMER’e şikayette bulunun lütfen

Absolute Fraud – took £4,500 and provided nothing

I am writing this to warn others about my shocking experience with Turna (Tripenia Bilisim Turiz).

On 18/02/2026, they took three separate payments from me:

£1,997.97
£1,387.30
£1,118.80
Total: £4,504.07 GBP

Despite successfully taking the money, no valid tickets were ever issued.

Since then, I have:

Contacted them multiple times
Sent repeated emails
Asked for either tickets or a full refund

But they have completely ignored me or delayed endlessly without any resolution.

This is nothing short of:

Failure to deliver the service
Holding customer money without justification
Misleading and unfair business practices

I am a victim of fraud. Since 18th February 2026, they have practically stopped responding to my emails.

Even worse, I approached my bank for a chargeback, but that was also refused by Turna, leaving me stuck and out of pocket.

I urge everyone: STAY AWAY FROM THIS COMPANY. Do not trust them with your money.

If anyone has successfully managed to get a refund from them, or knows how to deal with this situation, please reach out. I would really appreciate any help

Don't buy anything from them. They seem like legit, but scam af.
Explanation:
They receive your payment and don't send any ticket.
If you fight till the end you can receive 10-20% of purchase, or ticket (rarely)
If you prefer your time over fighting then you give up and they win😐
So, run away from these scammers.

I bought plane tickets and tried to change them — what followed was an absolute nightmare. My requests were ignored for days, then I was asked to fill out a form, only to receive a rejection citing "flight changes" that never actually happened.
When I requested a refund instead, the same pattern repeated: days of silence, another form, another week of waiting — and they offered me $29 back out of $202 spent. I refused, they went silent again, I submitted another request, got the same fake rejection about "flight changes." On the third attempt they offered $43. I accepted only because my nerves were worth more than continuing this fight.
Bottom line: I lost nearly $160, wasted weeks of my time and energy. This company systematically ignores customers, provides false reasons for rejections, and refunds a fraction of what you paid. Stay away at all costs.

1SMGU7 numaralı uçuşum hava durumu nedeniyle iptal edildi. Turna.com mesajlarıma cevap vermiyor.

Very very very bad travel agent.
I booked aflight and in next day they told me that my flight delayed 4 hours and i choosed to cancel. As a scam operation they gave me a cancellation offer, they cut more than 50% of ticket price, that was befor 3 days of my flight time and i approved the offer because i have no choice . After 4 days of the flight they told me that they refused the matter . The ticket price was 1190 SAR ( A great scaaaam ).

My flight got cancelled and I didn't receive any information and also I tried to contact them in multiple ways but they are not responding.

Really don't waste your money by booking in turna.com

Dear Turna,

If you are watching my review, kindly respond to me,

Booking reference 89JW5I

I sent you multiple emails but didn't receive any response from your side

See I struggled a lot to earn that money and it's a very big amount for me.

Kindly respond to me immediately

Booked a wrong flight and they charged me from my credit card without confirming.
And don't want to refund me my money back.

Bu şirketle rezervasyon yapmak çok kötü bir deneyimdi. Hiç kimseye onlarla çalışmayı tavsiye etmiyorum. Geri ödememi işleme koymaları için her gün e‑posta gönderiyor ve arıyorum ama hiçbir şekilde geri dönüş yapmıyorlar.

Very bad experience booking with this company, I advise all not to deal with them at all, sending emails to them and calling every day to process my refund with no response at all

THEY ARE SCAMMERS DONT BUY!!!!!
THEY CHARGED AND NEVER GOT ANY TICKETS!

I suspect they took my card details . After having bought flights, someone started using my card to purchase things online despite my card not being exposed anywhere except on that website during the purchase.
Be very careful!

This was the first time using Turna, and it will definitely be the last. I requested a refund for the ticket, and the website initially showed me a specific refund amount. However, after confirming the request, I received an invoice showing almost half of the amount that had been offered. Can you imagine!!

scam
they dont return money

Very poor customer service and no refund

I booked my flight through Turna.com, and the flight was cancelled. Since then, I have contacted them multiple times by email and other channels, but there is no proper response.

They are not giving my money back and keep delaying without clear information or a refund timeline. This is extremely frustrating and stressful, especially when the cancellation was not my fault.

I do not recommend booking through Turna.com. If something goes wrong, they do not support their customers or process refunds properly.

I am extremely frustrated with the service provided by Turna.com. My China Eastern Airlines flight (MU2361) was officially cancelled by the airline, and for over a week, I have been stuck in a loop of lies and incompetence from Turna’s support team.

Here is the reality of dealing with them:

Ignored Requests: I have contacted them more than 10 times. Every time, they tell me to "request a reissue on the website." I did exactly that more than 8 days ago, and there has been absolutely no update.

False Promises in Live Chat: I’ve contacted their Live Chat three times. Each time, the agent promised that a reissue offer would be sent to my email within 15 minutes. Needless to say, nothing ever arrived.

Zero Transparency: When I ask simple questions—like my request reference number, the expected processing time, or what happens if the airline doesn't respond—they simply ignore me or end the chat.

Irresponsible Service: They claim to offer "easy and safe" planning, but in reality, they leave passengers stranded. I have 4 passengers in my booking, and we are being ignored despite having an official cancellation certificate from the airline.

Turna.com is quick to take your money but disappears when a problem occurs. If you value your time and money, book elsewhere.

PNR: 9SHK5A

They withdrawn the booking money from my credit card and never confirmed any booking nor provided any tickets.