Absolute trash company. Trying to rip me off by not returning over 200AED for my cancelled flight telling me that service charge cant be refunded. Not disclosing the service charge amount. Giving me d... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
They are scammers. I posted a review about my experience with them highlighting PNR numbers of where the airlines canceled the tickets and they refunded me short of 220 USD++. They reached out asking... Toon meer
Bedrijf heeft geantwoord
my ticket with PNR number 84LMQR, which has been canceled on 29/3/2026 obecause of the war situation in qatar I have already contacted Air India Airlines they already processed from their side... Toon meer
Bedrijf heeft geantwoord
Ho fatto una prenotazione dal loro sito ma non sino sicura della validità del biglietto poiché non risulta sul sito della compagnia aerea , ai messaggi non rispondono Numero prenotazione:0FVZW6... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Compare and find cheap flights and save on flight tickets. Book and buy tickets online securely and easily. Instantly compare flights from over 300 airlines to book the best deal quickly and securely in a few simple steps.
Contactgegevens
Friedrichstrasse 171, 10117, Berlin, Duitsland
- +44 203 9360 985
- marketing@wingie.com
- wingie.com
2,0
Slecht
632 reviews
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Terrible experience
Terrible experience. I've payed for the tickets, they followed up with an Apology email for the inconvenience and that they will inform me about the status of my ticket soon.
I've got a call from a russian person from Berlin, I'm not speaking russian, so I ended the call.
I've got an email that they called and I should get back to them. I've sent an email telling that I want my ticket soon, no need for calls cause I don't speak russian. They send an email that I requested a refund and in later mails that the amount of my refund is 30% of what I initially paid. They don't respond to my emails anymore. This is a scam and please AVOID IT!
18 april 2026
Review zonder uitnodiging
Antwoord van Wingie
Hello Milena,
We’re truly sorry to hear about this experience. We understand how stressful it is to make a payment, wait for updates, and then feel left without clear answers. Providing a safe and transparent service is a priority for us.
We’ve shared your feedback with our team and your case is being reviewed again in detail. Our team will reach out to you using the contact details we have on file to clarify the situation, explain the next steps, and support you through the resolution.
Thank you for your understanding.
Kind regards,
Elvan
Experienced Customer Complaints Specialist
They are scammers
They are scammers. I posted a review about my experience with them highlighting PNR numbers of where the airlines canceled the tickets and they refunded me short of 220 USD++. They reached out asking me to delete the post and they will refund the full money. I obliged and removed the review but they refunded me peanuts amounts and up till now they still hold on more than 200 USD
20 maart 2026
Review zonder uitnodiging
Antwoord van Wingie
Hello Nader Sanjad,
We understand how upsetting and concerning this situation feels, and we’re truly sorry for the frustration it has caused. Providing a safe and transparent service is very important to us.
After reviewing your case in detail, our findings show that the refund was processed for the full amount in our system. For this reason, it does not appear that any amount was intentionally withheld.
That said, we want to make sure everything is fully clear for you. Our team will reach out to you directly to share the refund breakdown and dates, and to clarify the process step by step.
Thank you for your understanding.
Kind regards,
Elvan
Experienced Customer Complaints Specialist
Absolute trash company
Absolute trash company. Trying to rip me off by not returning over 200AED for my cancelled flight telling me that service charge cant be refunded. Not disclosing the service charge amount. Giving me different refund amounts on multiple phone calls. No calls back. Going to be fun getting my money back from these cowboys. Funny thing is if they simply refunded the service charge as a credit I'd probably end up booking again in the future, but no NO way.
21 april 2026
Review zonder uitnodiging
Antwoord van Wingie
Hello Lewis Chappell,
First of all, we would like to express that we are sorry for the negative experience you have had.
Your feedback has been taken into consideration and the matter is being reviewed carefully. Your request has been forwarded to the relevant team, and you will be contacted as soon as possible.
Thank you for your understanding, and we wish you a good day.
Kind regards,
Elvan
Experienced Customer Complaints Specialist
Scammers breaching the consumer's law. A follow up
So, following up on the previous experience. Now it is even worse. Never deal with this awful company. Save your time and money. They have charged me for a service I have explicitly chosen to skip (the so-called "prime support"), the amount to be charged at the time of me entering the card details was the correct one, but after I pressed "pay" I got charged more, and the charged amount was exactly larger on the amount of this "prime support" which I never agreed to, and in fact explicitly disagreed to by ticking a box not to purcahse it.
After the email exchange with Wingie, I received a bullsh*t copypasted message stating "blah-blah-blah, we do not charge for extra services without consent," even though it is clearly false and there are many such cases even here, in Trust Pilot reviews.
If Wingie will not refund the falsely charged amount for the prime support I did not agree to, never used and never plan to use, I will file an official complaint with ACCC and elsewhere. This is absolutely unacceptable.
21 april 2026
Review zonder uitnodiging
Antwoord van Wingie
Hello Nikita Shulga,
We’re sorry to hear about your experience and we understand how frustrating this must feel.
Following your feedback, we reviewed the transaction in detail, including the system logs. Our records show that the “Prime Support” option was selected during the booking flow and the purchase was completed with that package included in the total amount. For that reason, the additional charge does not appear as something added after payment without selection on our side.
That said, if the experience created confusion or the flow felt unclear, we take this seriously. Providing a transparent and trustworthy booking experience is a priority for us, and we continue to review the process to prevent similar concerns.
Thank you for your understanding.
Kind regards,
Elvan
Experienced Customer Complaints Specialist
Antwoord van Wingie
Hello Aman Jain,
We’re truly sorry to hear how disappointed you feel, and we understand why this experience led you to leave this comment. Providing a safe and transparent booking journey is a priority for Wingie.
We’d like to clarify one important point: the amount you mentioned is related to an add-on service (Priority Support) selected during the payment step and shown in the price breakdown before the purchase was completed. This charge is separate from the airline ticket itself, so it isn’t automatically included in an airline-driven ticket refund.
Also, service fees can vary depending on the booking channel and the type of transaction (sale, change, cancellation). These fees are evaluated under the rules of each service, and in this case the Priority Support/service fee isn’t refundable.
You can review the related terms here: https://www.wingie.com/terms-and-conditions/
Thank you for sharing your feedback — we’re using comments like yours to improve how clearly these add-on services and fees are presented during checkout.
Kind regards,
Elvan
Experienced Customer Complaints Specialist
Antwoord van Wingie
Здравствуйте,
Ваш положительный отзыв очень важен для нас, и мы искренне благодарим вас. Нам очень приятно знать, что Севиль смогла оставить у вас положительное впечатление в процессе оказания поддержки. Мы всегда здесь для того, чтобы предоставлять вам более быстрое, внимательное и ориентированное на решение обслуживание. Ваш ценный комментарий имеет для нас большое значение как с точки зрения мотивации наших сотрудников, так и с точки зрения поддержания высокого качества сервиса. Еще раз благодарим вас за ваши добрые слова и искреннюю признательность. Мы будем рады помочь вам в любой момент, когда вам это понадобится.
С уважением,
Elvan
Experienced Customer Complaints Specialist
I strongly advise against purchasing…
I strongly advise against purchasing airline tickets through the agency Wingie.com (also known as Enuygun.com), based on my experience dealing with this company.
The tickets were purchased on December 20, 2025, booking reference (PNR): 6QECSB.
Flights: G9306 (GYD-SHJ, April 4, 2026) and G9300 (SHJ-GYD, April 12, 2026).
On March 17, 2026, the operating carrier Air Arabia officially canceled both flights due to the closure of the airspace.
The airline confirmed that in such cases a full refund is предусмотрен. This obligation is consistent with international aviation regulations, including IATA Resolution 824r and EU Regulation 261/2004 (where applicable), which provide for a full refund to the original form of payment in the event of an involuntary flight cancellation.
At the same time, it was specified that the refund must be processed through the agency that issued the tickets, namely Wingie / Enuygun.
Despite multiple attempts to establish contact, the agency failed to respond for an extended period and effectively took no action to initiate the refund process.
The first response was received only on April 10, 2026, a significant time after the flight cancellations. It stated that the refund process had allegedly been initiated.
On April 15, 2026, a follow-up message was received indicating that the refund would be processed within 7-20 days, but not in full.
Out of the total amount paid, 1,439 USD, only 1,340 USD has been declared for refund. Thus, the agency is withholding 99 USD without providing a clear and substantiated legal justification, which raises reasonable concerns regarding the fairness of its actions.
17 april 2026
Review zonder uitnodiging
Antwoord van Wingie
Hello Timofey Nikolenko,
We would like to express that we are sorry for the experience you had.
Your feedback is important to us. Your case was reviewed by our team, and we contacted you to provide information regarding the status of your refunds and the related process steps. The refund process moves forward depending on the relevant provider and payment procedures, and the current status was shared with you accordingly.
Customer satisfaction is important to us. For this reason, your feedback was carefully reviewed and your case was handled with close attention. We are sorry that your experience did not meet your expectations.
We would appreciate it if you would consider reviewing your evaluation again.
Thank you for your understanding.
Kind regards,
Elvan
Experienced Customer Complaints Specialist
Update on a previous experience with…
Update on a previous experience with this misleading agency. Think twice before dealing with this them. Very late replies and unclear communication. If you are fighting for a refund or trying to rebook save yourself the time and head to another airline or agency. 0 would be too much for them as a rating.
17 april 2026
Review zonder uitnodiging
Antwoord van Wingie
Hello Mohammed Meraits Zerrouki,
We would like to express that we are sorry for the negative experience you have had.
We would like to contact you regarding your request so that we can review the matter in more detail and provide the necessary support. However, we do not have a phone number for you in our records.
If you have a phone number you can share with us, we kindly ask you to send it to feedback@wingie.com together with the details of your Trustpilot feedback. This will help us review your case more thoroughly and assist you more effectively.
Thank you for your understanding.
Kind regards,
Elvan
Experienced Customer Complaints Specialist
M Hani complain pnr 7xk5bo
Dear sir,
I bought a ticket to Malaga' online thr' 'wingie' pnr (7XK5BO Sakr), and I was keen to pay an extra amount of money to get the 'quick refund' option as I was told. Due to failure to get the visa of Spain in time I had to postponed my travel date to the 30th of August 2026. When I asked 'wingie' to cancel my ticket and pay me the refund money to be able to buy the new ticket at the new dates, they refused in spite I had the 'quick' refund' option. They offered me a compensation of 49 euro.
This is my second complain, the first one (a long chat ,and a long page document and attached to a proof of my quick refund option, disappeared completely from the reviews, which was a big ?)
11 maart 2026
Review zonder uitnodiging
Antwoord van Wingie
Hello Said Afifi,
First of all, we are sorry for the experience you have had.
In line with your feedback, our relevant team will contact you as soon as possible regarding your ticket and provide support about the process. Thank you for your patience at this stage.
Kind regards,
Elvan
Experienced Customer Complaints Specialist
Hi Wingie Team,
Hi Wingie Team,
I received your email about the time change for booking PNR NCRHE5. Please contact me as soon as possible.
15 april 2026
Review zonder uitnodiging
Antwoord van Wingie
Hello Saw Myat Zaw Hein,
The necessary process regarding your ticket has been completed with you.
Your feedback and requests are very important to us. Providing you with better service is always our priority.
We would appreciate it if you could reconsider and update your review.
Kind regards,
Elvan
Experienced Customer Complaints Specialist
False advertising regarding payment fees.
I am extremely frustrated with Wingie's lack of transparency. They claim on their website that using a Mastercard credit card is free of charge. However, as soon as I entered my card details, the system applied an unexpected charge.
When I reached out to their customer care team for clarification, they admitted that the "free" policy does not apply to all credit cards. The problem is, they don't state these exclusions anywhere on their website. It’s incredibly misleading to bait customers with "no fees" only to tack them on at the final stage of booking. The customer service "Mete" has advised that nothing he can do.
This is against the Consumer Rights Act 2015 in the UK. There are strict regulations regarding "drip pricing" and misleading omissions of material information.
14 april 2026
Review zonder uitnodiging
Antwoord van Wingie
Hello S,
We’re sorry to hear about the negative experience you’ve had. We’d like to review your case in detail and provide the necessary support, however we couldn’t find any booking under the email address you shared. Also, we’re unable to call you because the phone number on record doesn’t include a country code.
Could you please email us at feedback@wingie.com
with your full phone number (including country code) and the details of your Trustpilot feedback? This will help us locate your case and assist you more effectively.
Thank you for your understanding.
Kind regards,
Elvan
Experienced Customer Complaints Specialist
Very bad experience…
If your flight is changed or cancelled by the airline, they will not update their bookings in the app or reach you. Also, their customer care capacity is very low, waiting time can reach 10+ minutes to connect to them.
The customer care uses AI instant translator to translate calls because they don not have enough people to talk the your language. After 1 month of waiting, they refunded with just 50% of the ticket money. Just imagine the terrible experience.
-----------------
Update: 15/04/2024
Those people are living on another earth.
They just called me from +44 20 3936 0985, and asked me to change my review on Trustpilot to “satisfied” without offering any solution.
14 april 2026
Review zonder uitnodiging
Antwoord van Wingie
Hello Visem Hafız,
We’re truly sorry to hear about your experience. When a flight is changed or cancelled, we know how important it is to receive clear and timely updates, and we’re sorry we didn’t meet your expectations.
Please note that cancellation and change rules are set by the airline. As an agency, we can’t alter these conditions. As we shared during our phone call, your ticket refund was processed according to the airline’s fare rules, and the refunded amount reflects the airline’s approved policy for your ticket.
We’re also sorry for the long waiting time you experienced when trying to reach our customer care. Your feedback is important, and we’re sharing it with our teams to improve our support experience.
Thank you for your understanding.
Kind regards,
Elvan
Experienced Customer Complaints Specialist
Still no refund after contact – empty promises and delays
Dear Wingie Team,
I am writing to formally raise a complaint regarding my unresolved refund.
Transaction number: (3818b5ee6a829b566fb3dcf3f928edc55f8e)
Amount: 554.33 USD
Date: January 9, 2026
I was previously informed that the refund process had been initiated. After my public complaint, your team contacted me by phone and requested my bank account details, indicating that the refund would be completed.
However, despite all this, I have still not received the funds. I have also verified multiple times with my bank, and they have confirmed that no refund has been received.
Additionally, I have sent multiple emails to your support addresses but have not received any written response, which is highly unprofessional for a financial matter.
At this stage, I request:
— clear confirmation of the actual refund status
— official proof of the refund transaction (including ARN/RRN if applicable)
This prolonged delay and lack of transparency raise serious concerns. I will be forced to continue escalating this matter through formal complaints and public channels until it is properly resolved.
I expect a clear and documented response.
Sincerely,
9 januari 2026
Review zonder uitnodiging
Antwoord van Wingie
Hello Muhammadjon Obiddinov,
We tried to contact you several times to inform you about your refund, but we were unable to reach you.
We have sent a document to your email address confirming that your refund has been transferred to your account.
Your feedback, as well as the feedback of our other passengers, is very valuable to us. We would be grateful if you could reconsider and update your review.
Kind regards,
Elvan
Experienced Customer Complaints Specialist
Refund Issue
my ticket with PNR number 84LMQR, which has been canceled on 29/3/2026 obecause of the war situation in qatar
I have already contacted Air India Airlines they already processed from their side ,my refund must be processed through the booking agency, Wingie. However, despite multiple attempts to reach your support team, I have not received any proper response so far.
So plesae dont cheat kindly send me the refund its huge amount please proper response so far.
So plesae dont cheat kindly send me the refund its huge amount please
29 maart 2026
Review zonder uitnodiging
Antwoord van Wingie
Hello Ginin vincily,
We’re truly sorry for the experience you’ve had. We tried to reach you by phone to share an update about your refund, but we couldn’t get through.
Providing a safe and reliable booking experience at Wingie is our priority. For PNR 84LMQR, even if the airline has initiated the refund on their side, in some cases the refund must be processed manually through the agency. This typically happens if the ticket was changed by the airline or if the airline does not support an automatic refund flow. In such cases, the refund request is submitted as a BSP (Billing and Settlement Plan) refund request, and we must wait for the airline’s official response.
Your refund request has been submitted via BSP and is being tracked under these references:
BSP Reference No: 0052275356
BSP Reference No: 0052275357
BSP Reference No: 0052275358
For BSP refunds, completion can take up to 3 months in some cases. The timing depends on the airline’s approval and payout schedule, so delays can be outside our direct control. Still, we are actively monitoring your case and will update you as soon as we receive the airline’s response.
Once the process is finalized, revisiting your Trustpilot review would mean a lot to us—your feedback really helps keep our team motivated.
Thank you for your understanding
Kind regards,
Elvan
Experienced Customer Complaints Specialist
i have booked my ticket from wingie.com…
i have booked my ticket from wingie.com but i did not received air tickets OR PNR number i have tried to call them many times but they disconnect the call in few seconds also do not reply to my emails.
STILL AFTER 2DAYS I DINT GOT MY TICKETS NOR MY REFUND IF I DIDN'T GET ANY ONE OF IT I WILL BE COMPLAINING TO CONSUMER COURT
11 april 2026
Review zonder uitnodiging
Antwoord van Wingie
Hello Abbas,
We’re truly sorry for the experience you’ve had. Not receiving your ticket/PNR and not seeing a refund after two days can understandably be worrying.
Based on our checks, your transaction was not completed, so no ticket/PNR was created. In such cases, a pre-authorization reversal/refund process is initiated, and the amount is usually reflected back to your account within 1–10 business days, depending on your bank’s processing time.
We would be very happy if you could reconsider and give us another chance.
Thank you for your understanding.
Kind regards,
Elvan
Experienced Customer Complaints Specialist
Fraud. Wingie charges for extra services without you ever agreeing
So I was booking a ticket, and as always during check out I was offered many add-ons like prime support, insurance etc, which I gazillion percent declined. On the final stage of payment, the amount to be paid was $110.97, which I confirmed and entered my card details. Guess what happened next? Once I pressed "pay" and the card was processing (when the page was reloading to process the payment), I got charged $123.97 from my card, and only after I was charged, the price literally changed on the checkout page, even though I agreed and paid a different one. As it turned out, the Wingie decided to charge me the "prime support" for $13 without me ever agreeing, and in fact explicitly disagreeing with it. Will likely report to authorities, as this is fraud 101. Absolutely unacceptable
11 april 2026
Review zonder uitnodiging
Antwoord van Wingie
Hello Nikita,
We’re sorry to hear about your experience and we understand how frustrating this must feel.
Following your feedback, we reviewed the transaction in detail, including the system logs. Our records show that the “Prime Support” option was selected during the booking flow and the purchase was completed with that package included in the total amount. For that reason, the additional charge does not appear as something added after payment without selection on our side.
That said, if the experience created confusion or the flow felt unclear, we take this seriously. Providing a transparent and trustworthy booking experience is a priority for us, and we continue to review the process to prevent similar concerns.
Thank you for your understanding.
Kind regards,
Elvan
Experienced Customer Complaints Specialist
Great experience with Wingie
Great experience with Wingie support in resolving my case.
I had a complicated situation with my booking (PNR 7CR4EE / 7CMRHK), including flight changes and refund concerns, which initially caused some confusion.
However, I truly appreciate the way their customer support team handled it. They reached out to me directly, took the time to clarify everything, and resolved the issue in a professional and respectful manner.
The communication during the call was clear, and they made sure the situation was handled properly. Even during these challenging times and high demand, they were still able to manage the case efficiently and deliver a proper resolution.
There is still a remaining partial refund to be processed from the initial amount, and I am confident that the team will handle it just as professionally and release it soon.
Thank you to the team for taking responsibility and following through; it made a big difference.
Overall, I appreciate the support and the effort to resolve things correctly.
Mohamad Hashem Dankar
+971509702011
10 april 2026
Review zonder uitnodiging
Antwoord van Wingie
Hello Mohamad Hashem Dankar,
Thank you so much for your kind words and for trusting us. We truly understand how confusing and stressful a complex booking situation can be, especially with flight changes and refund concerns. We’re really glad our support team was able to reach you directly, clarify everything, and handle your case in a professional and respectful way.
Regarding the remaining partial refund you mentioned, we’re following it closely. We’ll continue to support the process with the same care to ensure everything is completed properly as soon as possible.
Thank you again for taking the time to share your experience.
Kind regards,
Elvan
Experienced Customer Complaints Specialist
Terrible agency
Avoid unless you want your travel complicated and have terrible customer service
Their pro forma response to this complaint resulted in a tokenary phone call where they did nothing about the initial issues I was facing
They continue to blame the airline for the lack of refund for a flight that was changed (by airline) - yet I was able to get hold of the airline directly very easily. The airline very quickly confirmed (days ago) that they would give a full refund if wingie contacted them.
Wingie continue to stall, delay and blame. Can only assume they either have no interest in assisting their customers or intend to keep the refund for themselves.
Still no confirmation from them that a refund will be issued
10 april 2026
Review zonder uitnodiging
Antwoord van Wingie
Hello Brent Esler,
We’re truly sorry to hear about the experience you had and we understand how frustrating it is when travel plans become complicated and support doesn’t feel helpful.
As we shared during our call, we have already forwarded your cancellation request for your May flight to the airline through the official channels. At this moment, we still haven’t received a final response from the airline—neither approval nor rejection. Please know that we’re actively following up, and we will inform you as soon as we receive an update.
We also want to be transparent: ticket rules, cancellation/approval decisions, and refund processing are determined and handled by the airline according to their fare rules and procedures. As an agency, our role is to submit your request, follow up with the airline, and keep you informed throughout the process.
We’re genuinely sorry that this situation has caused disappointment. We’ll continue tracking your case until it’s finalized.
Kind regards,
Elvan
Experienced Customer Complaints Specialist
The unclear refund policy even if the…
The unclear refund policy even if the airline canceled the ticked and they charged more than 250SAR for a canclecation
there customer service is horrible and they do not respond to the emails
Shame on their service
8 april 2026
Review zonder uitnodiging
Antwoord van Wingie
Hello Muath Najjar,
First of all, we are sorry for the experience you have had.
In line with your feedback, our relevant team will contact you as soon as possible regarding your ticket and provide support about the process. Thank you for your patience at this stage.
Kind regards,
Elvan
Experienced Customer Complaints Specialist
I can't get the refund for a flight cancelled by airline
It's been more than a year that I've been trying to get a refund from them for the flight cancelled by the airline.
All I could get from their support so far is "The process is still ongoing."
8 april 2026
Review zonder uitnodiging
Antwoord van Wingie
Hello Bulat Tsydenov,
First of all, we are sorry for the experience you have had.
In line with your feedback, our relevant team will contact you as soon as possible regarding your ticket and provide support about the process. Thank you for your patience at this stage.
Kind regards,
Elvan
Experienced Customer Complaints Specialist
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