Wingie Reviews 

I booked a ticket and paid by card immediately, but I have not received an electronic ticket or a valid PNR. Instead, I received a document (certificate) that explicitly states it is not an electronic ticket and cannot be used for travel.

In appr. 11 hours after booking and paying Wingie informed me that the actual ticket and PNR would only be sent a few hours before departure. This means I have no way to verify my booking with the airline in advance and no certainty that a valid ticket has been issued.

To make matters worse, I contacted customer support and have received no reply after 2 days.

Paying in full and receiving only an unofficial-looking certificate without any meaningful confirmation is not what I expect from a travel service. The whole experience has caused unnecessary stress and uncertainty.
I recommend never book tickets by Wingie.

A total fraud company. They first booked my return flight charged me and confirmed the ticket. Later they cancelled my returning flight (which was actually expensive leg of the ticket) without offering any alternative or real refund. When I emailed for refund of the ticket amount SAR 913.89 they said it has been refunded to your account. But it was never refunded. I sent many emails and messages but no response. I never experienced such a fraud travel company like this.
So much so they sent me so called transaction receipt of refund amount which was never credited to my account. I informed them through email that I have checked with bank and no amount reached because all that receipt stuff was fake. I feel so much disturbed and sorry for writing this review.

Компания Wingie не возвращает деньги за аннулированый билет.Возврат денег за билет длиться с21 июня. Высылают отписки. Бильдина Елена. Код бронирования NUEOAU, номер билета 2222412507330.Прошу разобраться.

I asked them to cancel the ticket No one contacted me until the trip was over so that I wouldn't get a refund.It's the worst company

No customer support, website and app very disappointing not able to change flight or search for alternatives flights once booked

Its been over 11 days since money was deducted from my account and never received a ticket after 10s of calls to customer service they only responded when i wrote a review.they told me refund has been done,i went to the bank and they told me that they have not received any funds from wingie,i wrote 4 emails asking for ARN but not provided,yesterday they promised they will email me the ARN but still not yet,
How long could a transfer take,?
Kindly return my money and improve your services..

Не покупайте у них билеты. Они навязывают услугу Prime Support скрытым образом !!what they do is unfair & didputed practice. Please be careful with Wingie. Me personally I will never ever purchase an air ticket using wingie!!! They overcharged me by $56
это самое убедительное доказательство того, что они признали уязвимость своей позиции. Если бы это была исключительно ваша юридическая или техническая ошибка, коммерческая компания никогда бы не рассталась с деньгами добровольно.

I paid for a ticket.i was to travel tomorrow. the money was deducted from my account no ticket was issued.
I have been calling.they can't provide and reference number.i have sent emails no one is responding.

I was get email on 3th June about refund initiated they say I need to wait 20days working to get my money back,it was passed already the days,but im still dont receive my money back,I ask how many time via email n call directly to customer service to provide me ARN code so I can check through the bank directly but dont have any response anything until now,they just keep promising to call me back about my refunds but its nothing...

I am writing this out of sheer frustration and disappointed with Wingie’s abysmal and predatory customer service. The airline completely cancelled my flights and stopped operating the entire route from Dammam to Baku. Because of this, the tickets are no longer changeable. I have two separate PNRs for this exact route: 7MX8RY and 7MRQB2.

I contacted the airline directly, and they explicitly confirmed that they have already issued a full refund for these tickets due to the route cancellation. Yet, Wingie is flatly refusing to return my full amount. Instead, they are trying to exploit this situation by illegally keeping around 300 USD in fabricated fees and taxes.

Wingie did absolutely nothing to earn this money, and they have absolutely no right to charge me a single dollar for a cancellation initiated entirely by the airline. They are pocketing money that belongs to me. This is nothing short of a scam.

Do not book through Wingie! They will exploit your situation, hold your money hostage, and steal hundreds of dollars from you when things go wrong. I demand that Wingie releases my full refund immediately without these unauthorized, fraudulent deductions!

I have had an absolutely unacceptable experience with Wingie and would strongly advise anyone considering booking through them to be extremely careful.

On 27 August, we purchased a ticket through Wingie from Malta to Moscow, specifically selecting a journey departing 1 September and arriving 2 September.

After payment, the ticket Wingie issued showed something completely different: departure on 1 September but arrival in Moscow on 4 September.

We immediately contacted Wingie and explained that this was not the itinerary we had selected. Wingie offered us credit to purchase a replacement ticket. This was credit, NOT a refund to our card.

The credit wasn't even enough to purchase the replacement itinerary, so we had to pay an additional €235 to book the flight we originally wanted: departing 1 September and arriving 2 September.

We completed the new booking and, unbelievably, THE EXACT SAME THING HAPPENED AGAIN.

Once again, after purchasing the 1–2 September itinerary, Wingie issued us a ticket arriving in Moscow on 4 September.

The identical problem happening twice — particularly on a second booking made specifically to correct the first one — strongly suggests that something went wrong during the booking/ticketing process.

We contacted Wingie again on 29 August and explained everything. Instead of properly investigating what happened, the representative simply told us that there was no technical issue and claimed that we had purchased the wrong ticket TWICE.

This makes absolutely no sense.

Why would we complain that the 4 September arrival was wrong, receive credit specifically to replace that ticket, then pay another €235 to obtain the 2 September arrival we needed, only to intentionally purchase the exact same wrong itinerary again?

The representative then demanded that I provide "proof" that I had selected the correct dates on Wingie's website.

How is a customer supposed to retrospectively prove what was displayed on a booking website BEFORE payment? Wingie operates the website and booking system. Surely Wingie should investigate its own booking/session records to establish what was selected and displayed during both transactions.

The customer service experience made matters even worse. When I asked the representative for her name, she was extremely reluctant to provide it and responded that she had "already told me her name at the beginning of the call."

We have now spent approximately USD 1,700 PLUS an additional €235 trying to purchase the journey we actually needed.

We requested a full refund. Wingie refused and offered only approximately €800.

So we are now expected to suffer a substantial financial loss after the SAME issue occurred TWICE, including after Wingie itself gave us credit to make a replacement booking.

Wingie should be investigating how this happened, not simply blaming the customer.

I am now requesting that Wingie investigate both transactions, review the relevant booking records and recorded customer-service calls, and refund all of the money we have lost as a result of this situation.

My advice to anyone using Wingie: take screenshots of EVERY SINGLE STEP before you pay — your selected flights, dates, arrival times, checkout page and final payment screen. If something goes wrong afterwards, apparently you may be expected to prove what their own website showed you.

Unless Wingie resolves this appropriately, we will be escalating the matter through the relevant payment provider and consumer-protection channels.

An extremely stressful and expensive experience, and the way our complaint has been handled so far has been completely unacceptable.

I Booked my ticket from Wingie, I tried to cancel my ticket but they are stated that we can not cancel , Even i agreed that ticket is non refundable and i dont want single money as a refund, but they stated that we can not cancel.
To connect with customer representative..its Horrible
Dont use Wingie app anymore. Poor service and support.
Its look like they are here to steal your money without support.
In my life, First time I experienced this kind of worst service.
I booked many non refundable, non cancellable ticket from other website and i can easily cancel my booking with No refund as per fare rule, they force to continue as a No show case .
They are not replying to any of your email.

Very Disappointing Experience with Wingi

Unfortunately, my experience with Wingi has been extremely disappointing, especially when it comes to customer service, communication, and refund processing.

My ticket with Kuwait Airways was cancelled by the airline, and I was charged SAR 100. I submitted a refund request through Wingi and waited for the specified processing period. However, the deadline has already passed, and I still have not received my refund.

What is even more frustrating is the lack of communication and follow-up. It is very difficult to get a clear response or know the actual status of my refund request.

I understand that the flight cancellation was made by the airline, but as a customer, I expect Wingi to provide clear communication, proper follow-up, and a refund within the stated timeframe.

I hope Wingi takes this issue seriously, processes my refund immediately, and improves its customer service and communication.

Overall, a very disappointing experience. I would not recommend Wingi unless they significantly improve their customer support and refund process.

They didn’t provide any cancellations information also they deducted the money..
“One of the worst ticketing agent .. I will not book the ticket again with wingie.. pls all think before booking the ticket.
They will deduct the amount by telling none refundable tax from airline. I checked with Saudi airlines many times they are giving full refund to wingie.
One of the staff from wingie told me( lied to me) about none refundable tax and they deducted amount. Like this not only for me many one losing but no one responding… worst booking agent .ever I have seen..
All the other airlines and agents they are giving full refund except wingie. So all think before buying tickets by wingie.

Ticket Number
0656021759335
2nd Traveler :
Ticket Number
0656021759336
3rd Traveler :
Ticket Number
0656021759338
4th Traveler :
Ticket Number
0656021759339
5th Traveler :
Ticket Number
0656021759337
Flight Details

I checked again with Saudi Airlines this ticket was fully refunded.
Pls share the deduction notice or any proof if available so that I can communicate with them directly
.

،أفيدكم بأنني قمت بحجز عدد (3) تذاكر طيران على متن (طيران ناس) عبر منصة الحجز (وينجي - Wingie) وتم سداد القيمة بواسطة بطاقة مدى. لاحقاً، قامت شركة الطيران بإلغاء الرحلة بالكامل من طرفها.وعند مطالبتي باسترداد المبلغ، تبين أن شركة الطيران أعادت المبلغ للوكيل، إلا أن منصة (وينجي) قامت بخصم مبلغ (760 ريال سعودي) دون وجه حق تحت مسمى "رسوم خدمة"، رغم أن الإلغاء لم يكن بناءً على رغبتي بل كان إلغاءً قهرياً من الخطوط. وبموجب الأنظمة المتبعة لحماية حقوق المسافرين والمستهلكين في المملكة، أطالب بـإلزام الجهة
الوسيطة بإعادة المبلغ المستقطع كاملاً وفوراً.
اسوء تطبيق ممكن احجز منه واخر مرة اتعامل مع 👎👎👎هذا التطبيق بالإضافة الي اسوء خدمة عملاء
I would like to inform you that I booked three flight tickets with Flynas via the Wingie booking platform, paying for them using a Mada card. Subsequently, the airline cancelled the flight entirely. Upon requesting a refund, it was revealed that the airline had returned the funds to the agent; however, Wingie unjustifiably deducted SAR 760 as a "service fee," even though the cancellation was not at my request but was a mandatory cancellation by the airline. In accordance with the regulations protecting traveler and consumer rights in the Kingdom, I demand that the intermediary be required to refund the deducted amount in full and immediately.

لا يوجد مصداقيه في استرداد المبالغ المدفوعه

You claim the refund for PNR V2W7KY was processed on July 21, 2026, but no funds have hit my bank account, and it has now been 30 days. Your support team has failed to provide a valid ARN (Acquirer Reference Number) or RRN to allow my bank to trace the credit. The finance team has not followed up via email despite phone promises. Sending an internal receipt without banking tracking numbers does not resolve this. If the ARN/RRN or verified proof of bank transfer is not provided immediately, I will be escalating this as a payment dispute/chargeback directly through my bank.

If refund amount is really credited to my account from you why i would need to give bad reviews against wingie back to back two times and hope will be continue until the refund amount not received.. don't give false information. Your refund is only in paper not in actual money. I asked for ARN number but you are making story only. Give ARN against that transaction so my bank can trace the transaction but don't know what your problem.

I am writing this review to highlight an unresolved refund issue with Wingie.

I cancelled my Air India Express flight ticket (PNR: V2W7KY), and the airline initiated the refund on July 21, 2026. On the same day, Wingie sent me an email confirmation stating that my refund of 163.32 EUR was initiated under Refund Reference Number: 620205111139 .

Their email stated the refund process takes between 7 to 10 business days (or up to 20 days for debit cards). Today is August 19, 2026—nearly a full month later—and no payment has been received in my account.

I checked directly with my bank using the provided transaction details, and my bank confirmed that no information or incoming funds have been received from Wingie.

Wingie has failed to deliver the refund within their stated timeframe. I urge Wingie's support team to investigate this immediately and provide the Acquirer Reference Number (ARN) so my bank can trace the funds, or re-process the payout.

Very bad experience with wingie .. customer support team unresponsive and rude . Not giving helpful solution..

You claim the refund for PNR V2W7KY was processed on July 21, 2026, but no funds have hit my bank account, and it has now been 30 days. Your support team has failed to provide a valid ARN (Acquirer Reference Number) or RRN to allow my bank to trace the credit. The finance team has not followed up via email despite phone promises. Sending an internal receipt without banking tracking numbers does not resolve this. If the ARN/RRN or verified proof of bank transfer is not provided immediately, I will be escalating this as a payment dispute/chargeback directly through my bank.

We paid for tickets, filled all data, processed the payment, confirmed the code. But after payment site showed mistakes and didn’t book tickets! 9 tickets with payment of 1540$!!!
No one responded, texted to support, official website and call center!

Editing review!
Support center wrote me back, explained everything and resolved the problem.
We got full refund in three days!

I tried to book a flight for two passengers. The price at checkout was $912.90. I entered my card details and the payment went through perfectly on my end — the money was successfully deducted.

However, immediately after the transaction, the Wingie website crashed and reloaded. It displayed an error at the top: "This webpage was reloaded because a problem occurred." Strangely, after the page reloaded, the total price shown on the screen dropped to $853.95.

My bank statement clearly shows I was charged the original $912.90 by the merchant "PAYTR O*ENUYGUNUCAKBILE". As a result of this website crash, I haven't received any booking confirmation or tickets in my email, but my money is gone.

I have already sent an email to their customer support with all the screenshots (bank statement proving the deduction at exactly 08/15/2026 5:09:19 PM, plus the error on their website). I am still waiting for a resolution. This is extremely frustrating.

I expect Wingie to either issue my tickets immediately or process a full refund. I will update this review once the support team resolves my issue. Until then, be very careful when booking here!