Wingie Reviews 

I am very disappointed with my experience with Wingie. It has been over one month since I requested my refund, and I still have not received my money.

PNR: 8GITPK
Flight Number : LH612
Surname: Heydarov

Customer support keeps delaying the process without providing a clear explanation or a realistic timeline. Waiting this long for a refund is unacceptable and has caused unnecessary stress.

I expected a much more professional service. Until Wingie improves its refund process and handles refunds promptly, I cannot recommend booking through them.

They deserve less than one star .
I request the immediate refund for my cancelled flight, which was scheduled on June 29, 2026

According to your official policy and the notification I received,
the refund process was supposed to take between 5 to 10 business days only.
However, as of today, the specified duration has passed, and the funds have not yet been credited to my account.

Passenger Name: 
 Mohamed Sayed Ahmed

PRN : 89NJHS

Flight Number: SV390

I have contacted the bank, and they haven't received anything yet.

Wingie is one of the worst ticketing platforms I have ever used. My Air Astana flight from Dubai to Almaty was cancelled, and when I checked directly with the airline, they confirmed I was eligible for a full refund through the booking agent.
However, when I contacted Wingie, they claimed they would charge a massive 600 AED service fee. How can a service fee be 600 AED for a flight they didn't operate and the airline already approved for a full, penalty-free refund?
They are essentially pocketing money for a service they failed to deliver. Avoid booking through them

The Wingie team has an automatic reply Bot for their feedback mail which just replies to your mails automatically and the customer care team doesn't even care to check the issue and respond.
Better not to book through them.

⭐⭐⭐⭐⭐

I am extremely satisfied with the support I received. From the very beginning, the team responded quickly to every inquiry and handled my case with genuine understanding, patience, and professionalism.

Even though my situation was not straightforward, they took the time to explain everything clearly, kept me updated throughout the process, and ensured that my refund was handled as smoothly as possible.

Excellent customer service like this deserves recognition. Thank you for your outstanding support—I truly appreciate your help and highly recommend your service.

Very disappointing experience. I purchased a ticket for approximately AED 900, but Wingie requested around AED 600 to change it. The charge was extremely high compared with the original ticket price, and I did not receive a sufficiently clear breakdown explaining the airline penalty, fare difference and Wingie service fees.

There was no useful option in the app to manage or change my ticket. I had to call an international number, pay additional telephone costs and wait a long time for customer service.

An online travel app should offer transparent charges and proper self-service booking management. I would not use Wingie again.

PLEASE AVOID THIS COMPANY AT ANY COST
They don't reply to their emails, the phone numbers either don't work or they want reply.
I have used this company one time and its enough not to use it ever again

they deserve 1 star, when see the booking price its something, and when go to payment they give message high demand on flight and he price increase.. its bullshit because same message on any flight u wanna book.
wish i can attached screen shot

This is by far the worst company I have ever dealt with. Their customer service is extremely unprofessional and completely unwilling to help.

I contacted them 15 days before my ticket date to resolve my issue, but every response sounded scripted and repetitive, like I was talking to a robot instead of a real customer support representative. They kept repeating the same phrases: “We can’t help,” “We can’t connect you to a supervisor,” and “We can’t escalate your case.”

No one listened to my concerns or made any genuine effort to find a solution. To make matters worse, they ended the calls without resolving anything, which I found disrespectful and unacceptable.

A customer service team should listen, communicate, and try to help—not repeat scripted responses and dismiss customers. Based on my experience, I cannot recommend this company.

LOT Polish Airlines cancelled my flights LO778 and LO571 on July 3, 2026 (booking 8LRNEP). LOT confirmed this with official INVOL REROUTE document. Wingie's system incorrectly shows flight as 'completed' and refuses to refund $498.99. I have been waiting 12 days with no response to multiple emails. Under EU261/2004 I am entitled to full refund. Completely unacceptable customer service.

My Worst Customer Service Experience with Wingie – I Need an Explanation

I never expected to write a public post like this, but after days of trying to resolve my issue through every official channel, I have been left with no other choice.

I booked my ticket through Wingie and contacted the company immediately after discovering my booking issue, more than two weeks before my travel date.

From that moment until today, I have experienced nothing but disappointment.

• Different agents gave me completely different information.
• My emails received repeated automated responses instead of real solutions.
• My calls were disconnected several times without resolving my case.
• Every time I asked to speak with a supervisor or manager, I was refused.
• No one was willing to take responsibility for resolving my issue.

The most shocking part was my conversation with the complaints department.

Instead of helping me, the representative told me words to the effect of:

“Do whatever you want. If you want to complain to the biggest government authority, go ahead. We don’t care.”

The representative then ended the call.

I paid approximately 700 AED for my booking.

The only option offered to me was a refund of around 270 AED, while refusing to properly review my case.

I even offered another solution: I asked to change my travel date and was willing to pay the applicable change fee. That request was also rejected without any meaningful discussion.

At this point, this is no longer just about money.

It is about how customers are treated.

No customer should be ignored, prevented from speaking to a supervisor, or have calls disconnected simply for asking for help.

I respectfully ask Wingie’s leadership to review my case and investigate the conduct of the customer service team.

Passenger: Mahmoud Teleb
PNR: HDFWK3
Previous Booking Reference: 8FDYTI

I have kept all emails, screenshots, and records of my communications and hope this matter can finally be resolved professionally.

Caglar Erol Wingie Enuygun Group

I would like to share a positive update regarding my previous experience with Wingie.

Today, I received confirmation that my refund has been approved following the review of my complaint. I sincerely appreciate Wingie for taking the time to reassess my case and reaching a fair resolution.

I would especially like to express my heartfelt thanks to Ms. Ayloul for her exceptional professionalism, dedication, and genuine commitment to customer satisfaction. From the moment she contacted me, she listened carefully to my concerns, handled my case with empathy and transparency, and ensured that it received the attention it deserved. She kept her promise to follow up and worked diligently to help resolve the issue.

Although the process took longer than I had hoped, Ms. Ayloul's outstanding support completely changed my overall experience. She demonstrated the highest standard of customer service, and I am truly grateful for her efforts.

Thank you, Ms. Ayloul, for your professionalism and commitment. Employees like you are a great asset to Wingie.

Dear Wingie Support Team,

I am writing to report that I have purchased a flight ticket through your website, with payment completed via Tabby, but I have not yet received the ticket or reservation confirmation.

Booking Details:
- Airline: Etihad
- Route: Cairo (CAI) to Abu Dhabi (AUH)
- Flight Date: 16 July 2026
- Flight Time: 02:20 – 06:45

Despite successful payment, no e-ticket or reservation confirmation has been sent to my registered email address (eng_mahdi2000(add the @“because it doesn’t allow to place it here so add it once you contact me “)hotmail.com).

As my flight departs in less than 48 hours, I kindly request that you urgently issue and send the ticket/reservation confirmation to my registered email at your earliest convenience.

Please confirm receipt of this request and advise on the expected timeline for resolution.

eng_mahdi2000(don’t forget to add the @ between 2000 and hotmail ) hotmail.com

Please it’s an urgent matter!

I booked a round-trip flight from Barcelona to Palma through Wingie on 29 June 2026 and was charged SAR 3,314.22.

Due to a technical issue on Wingie’s side, only my return flight was ticketed. Wingie acknowledged the issue by email, forcing me to purchase the outbound flight again using my own money to avoid missing my trip.

Despite admitting the problem, they have failed to refund the unused outbound flight. I have sent multiple reminders, including a final notice, but they have completely ignored my emails.

I have now opened a chargeback with my bank and will continue escalating this matter through the appropriate consumer protection channels until my refund is received.

I expected a professional resolution, but instead I experienced poor customer service, unacceptable delays, and a complete lack of communication. I cannot recommend Wingie based on my experience.

Worst service ever I have booked and paid for my ticket and then I was surprised. Nothing came up to my email when I called them. They had no excuse to tell me that during the payment to someone else bought the ticket although there is still enough places in the airplanes they know the ticket got increased and they just initiate a refund all the problem is from their side they supposed to give another ticket replacement but they just went with the refundfor me worst Service ever

I booked a flight through Wingie, and my card was charged immediately, but my ticket was never issued due to what Wingie described as a technical issue.
I received an email stating that if the ticket could not be issued, I would receive a full refund. Later, I contacted customer support by phone, and they confirmed that the refund had been processed successfully.
However, when I contacted my card issuer (Whish Visa), they confirmed that they had not received any refund. Wingie then told me the matter had been forwarded to their accounting department, but they could not provide a clear answer, a refund reference (ARN), or confirm what happened to the alleged refund.
As a customer, I find this unacceptable. My money was taken, no ticket was provided, and I have spent days following up with customer support without receiving a clear resolution.
I hope Wingie improves its refund process, communication, and transparency. Until my refund is actually received, I cannot recommend booking through this company

My expericane with WINGIE website consistently misleads me with different prices. They always display exceptional prices, but when I select a flight, enter all the details, and reach the payment step, they significantly raise the price, claiming that the prices are fluctuating.
I wish that i saw the feedbacks in TrustPilot before i wasted my time in their website

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Comment about company’s reply,
Your response statement is completely misleading information, as the price frequently increases whenever I start entering payment card numbers to preceed with the payment for booking process.
You can review other users who faced same experience while attempting to make a booking

Thanks Trustpilot for creating this platform to expose such behaviors

It i frustrating, you choose a certain ticket at a price and as soon as you start entering the credit card number, you get a notification that prices went up, and the price increases. If you go back to search you will find the previous price, and it goes on, you choose, come to payment price increases.

My flight by Tezjet for 25 july under is cancelled and i received an email from airline but there is no status update on wingie where it still shows active. Inspite of regular emails and call, no response was recieved. We are suppose to fly next week and there is no update on refund. Worst experience in airlines app I ever saw
UPD: I have already written email to all the available IDs but no update has been sent and the status of flight still shows "UPCOMING"
UPDATE: After posting Review here, I received a call from the wingie team assuring that they will refund the money once they receive it from airlines. I got the refund although there was a deduction of AED 62, whereas actually I should be compensated for the Higher price I ended up paying as the Wingie team never informed me of flight cancellation.

I had a very disappointing experience with Wingie.

Their website showed that seats were available, and my payment was successfully processed via KNET debit card. However, shortly after charging my account, they informed me that the booking could not be completed due to a system issue on their side, and no ticket was issued.

It has now been 37 days, and I still have not received my refund.

During this period, I have sent more than seven emails to Wingie. They replied to only two of them with the same generic response, claiming that the refund had already been initiated. However, when I requested proof of the refund, such as a refund confirmation, ARN, RRN, or any transaction reference that I could provide to my bank, they stopped responding to my repeated emails altogether.

I have been in regular contact with my bank, and they have consistently confirmed that no refund, reversal, or incoming transaction has been received.

I expected professional customer service and transparency, but instead I have been left without my money for more than a month because of an error that was not mine.

Update (July 2026):
———————————-
I am updating my review to confirm that I have now received my refund in full. I appreciate that the issue has finally been resolved. However, the refund took 37 days, and I only received it after sending repeated emails and publishing this review. I hope Wingie improves its communication and refund process so that other customers do not experience the same situation.

I called you multiple times and even email you. You guys charged me 2789 AED and the ticket which you provided was not genuine. I went to the airport and they didn't let me board the flight. The PNR IS E815WL and the booking is by the name Sahil Vacher