Wingie Reviews 

It has been four months since Air China canceled my flight, and I still haven't received a resolution. Every time I contact Wingie customer service, I receive the same generic response with no update on the status of my refund or claim. This is what you get if you book a flight via Wingie

Hi, dear team wingie, I have booked a flight on 10 July for 12 July and I made the payment successfully, after payment received an email that. Hello Mohamad Anees Ameenuddın Choughule,
First of all, please accept our sincere apologies for the inconvenience you have experienced.

We would like to inform you that a temporary technical delay occurred during the ticketing process of your recent purchase. Your transaction is currently under review and being closely monitored by our team.

How I will travel now, if its confirmed then well and good and not confirmed the the ticket prices will go higher.
Please reply

Great communication

Wingie is the worst I have ever seen for booking flight tickets. Tezjet airlines cancelled their flights and give all the refund amount back but this app didn't even notifying me that my tezjet flight on 14july has been cancelled by the airlines and also not replying my mails

My case was not resolved and when I call their customer care number it does not go through, I sent an email to feedback@wingie but haven’t gotten a response either. I read through the booking details and no where does it state that an amount of 600AED will be applied in cases of wanting to change your travel date. This company is a scam I called Ethopian airlines and they said changing the ticket would cost me 158AED +price difference but wingie consultant said in order to change my ticket I must pay 1200AED. I’ve read through all documents sent when the ticket was issued it does not say anything about cancellation fees. You guys better call me and fix this before I take this further then just a review.

Dear Wingie Customer Relations,

I am writing to file a formal complaint regarding the extremely poor customer service I received from your support team concerning my booking.

Booking Reference (PNR): 8FDYTI

I have been trying to contact your customer service for more than one hour, but no one answered my calls. When I called your English customer support line, I was connected to an agent who spoke to me in a rude, disrespectful, and unprofessional manner. Instead of helping me, the agent refused to assist with my request to change or cancel my ticket.

The agent then placed my call on mute without informing me, leaving me waiting for more than 30 minutes. During that time, I called from another phone, and another customer service agent was able to hear everything that was happening. Despite this, no one took any action to help me or even allowed me to file a complaint against the agent.

I was also told that I had to pay an additional AED 950 for my ticket, along with other extra charges, without receiving a proper explanation. When I asked to submit a complaint, I was informed that it was "not possible." I also requested to cancel my ticket, but that request was refused as well.

Later, I was told that my call would be transferred to another agent. I waited for 28 minutes, but no one answered the call.

My flight is scheduled for the 26th, and I contacted your customer service immediately because I needed urgent assistance. Unfortunately, your staff refused to provide any meaningful support.

The service I received was completely unacceptable and showed a serious lack of professionalism and respect for customers. Based on my experience, I am extremely disappointed and feel that I have been treated unfairly.

I respectfully request the following:

An immediate investigation into this incident.
A review of all call recordings related to my case.
An explanation for the behavior of your customer service agents.
Immediate assistance with my booking.
A written response to this complaint as soon as possible.

My contact details are:

Phone: +971553772674

I expect a prompt response and a fair resolution to this matter. If this issue is not resolved promptly, I will consider escalating my complaint to the appropriate consumer protection and aviation authorities.

Sincerely,

Mahmoud

My round-trip flights were involuntarily cancelled due to regional airspace closures (force majeure). The ticket consisted of an outbound flight with MEA and a return flight with Kuwait Airways (Ticket Nos: 0766021607380 / 2296021607379).
​While Wingie processed the refund for the MEA outbound sector (55.400 KWD), they are completely withholding the refund for the Kuwait Airways return sector (48.420 KWD). I have been waiting since February. I sent a detailed email on June 27th to resolve this, but their customer service has completely ignored me.
​Holding a customer's money for a cancelled return flight for over 5 months is completely unacceptable. Since they refuse to communicate, I am now forced to file a bank chargeback for the unrefunded segment and report this to the Civil Aviation authorities.

After I raised my concern yesterday, Wingie responded few hours after and promptly provided options to resolve my issue regarding my flight schedule change. Eylul from Customer Service was very responsive, professional, and offered suitable alternatives for my rescheduled flight.

They also granted a one-time waiver for the additional charges associated with the change, which I truly appreciated. Overall, my experience was very satisfying. They provided the right solution in the shortest possible time and demonstrated excellent customer service throughout the process.

I look forward to booking with Wingie again in the future. Thank you, Eylul, and the Wingie team!

Advertised one price, charged another – avoid.
My experience with Wingie was frustrating and misleading. I booked a flight ticket and the price shown was 3,400 AED, clearly displayed at every step of the process (it still shows the same price on their site today). But once I confirmed, the amount actually deducted from my account was 3,700 AED – 300 AED more than what I agreed to pay, without any warning or breakdown explaining the difference.
When I contacted them to fix this, they initially refused a refund. After going back and forth, they returned only 3,500 AED – so I still ended up paying 200 AED more than the advertised price. Charging a different amount than the one shown throughout the booking is deceptive and not how a trustworthy platform should operate. I won’t be using Wingie again and would caution others to check their card statement carefully.

Dear wingie
Thank you for finally making action on my refund ..though if airline canceled am l not supposed to get full refund u want to return 608 and flight was 740....l have full receipt you send me showing breakdown of what the airline charged and service fee also so what happened to 132..

Zero customer service is zero, zero, zero, nothing. I swear, if there's a zero-star option, I would put it genuinely. This is the worst customer service experience ever.

I had a flight change and paid £205 for it. They didn't inform me. The app said my flight was at 12:45 PM. It was preponed to 11:00 AM without my knowledge. I came to the airport and missed check-in. I called customer service and got zero assistance whatsoever. They say they will give me a call back to utterly give me nothing whatsoever. Absolutely zero, everything. Don't put your trust in this lousy company ever, please.

٧I am extremely disappointed with my experience with Wingie.

Immediately after booking my ticket, I realized that the outbound and return flights were booked in the wrong direction. I contacted Wingie immediately and spent more than six hours trying to reach customer support. I called multiple times, but no one answered. I also sent more than 20 emails requesting an urgent correction, but I received no timely assistance.

I contacted Saudia Airlines, and they confirmed that only Wingie can modify my booking because the ticket was purchased through them.

My flight is in October, so there is still enough time to resolve this issue. Unfortunately, the lack of customer support has turned a simple correction into a very stressful experience.

I sincerely hope Wingie will review my case (Reservation: 7BLXKX) and contact me as soon as possible to provide a fair solution.

I will update this review once the issue is resolved.

UPDATE

I am updating my review to reflect everything that has happened.

I discovered the booking error within approximately one minute after my ticket was issued. My outbound and return flights were booked in the wrong direction.

I immediately contacted Wingie. My first email was sent within about three minutes of discovering the mistake, while the ticket was still within the airline's void period.

Since then, I have spent almost 20 hours trying to resolve this issue. I have sent more than 77 emails, made numerous phone calls, used the website, and even tried the AI chat assistant. Unfortunately, none of these channels allowed me to complete the cancellation when it mattered most.

I was also repeatedly told that a verification code had been sent to my WhatsApp, but I never received any code.

During the void period, Wingie's own system showed that I was eligible for a refund of SAR 541.92, and I have a screenshot proving this. Later, after the void period expired, I was informed that I would receive only SAR 312 because the refund rules had changed.

The problem is not the airline's rules. The problem is that I requested cancellation immediately, but I could not complete it because I was unable to obtain timely assistance from Wingie despite all my efforts.

I am still hoping Wingie will review my case fairly based on the time I first requested the cancellation, rather than the delay caused by the lack of effective customer support.

I will update this review again once my case has been fully resolved.

★☆☆☆☆

Very disappointing experience with Wingie.

I requested to cancel my booking within the eligible cancellation period, but due to a technical issue on their side, the cancellation could not be completed.

After a long negotiation, I agreed to reduce my claim from SAR 541 to SAR 312 only because I received a written confirmation from Wingie that SAR 312 would be refunded and that no Wingie service fees would be deducted.

After I accepted the settlement, Wingie refunded only SAR 183.90 and later introduced a new explanation involving a promotional discount—something that had never been mentioned before I accepted their offer.

I have all the email correspondence documenting this case.

My advice: keep every email and written confirmation, and verify that the promised refund is actually processed before considering your case resolved.

Thank you for your response.

Unfortunately, your reply still does not address the main issue.

My concern has never been about the airline's fare rules or the promotional discount. My concern is that I accepted your settlement only after receiving your written confirmation that SAR 312 would be refunded and that no Wingie service fees would be deducted.

Only after I accepted your offer and the refund was processed was I informed that the amount had been reduced to SAR 183.90.

If the promotional discount affected the refund, this should have been verified before sending me a written confirmation and before asking me to accept the settlement.

I have kept all emails documenting this case, and they clearly show the sequence of events. I will allow the documented facts to speak for themselves.

Cheaters, I am too angry to go in details

I need my money only this is very bad Refund my money

Wingie refuses to refund my unused ticket (PNR: 99FX4D) after an involuntary airline schedule change. Total lack of response from support for weeks

Avoid booking with @wingie! They are absolute thieves who charge fake fees and use abusive language with customers.
​The airline confirmed there is ZERO cancellation fee, yet @wingie is charging €50 for absolutely nothing. Don't waste your money on these goons! 🛑✈️

Thanks ms eyluil haravi for your help to refund my money

About the refund the process and very long I've waited for almost 2 months now.

I booked through the app and was very grateful; the app is great, I recommend it. However, I have a ticket that was canceled three months ago by the company. I've tried contacting you multiple times to get a refund, but so far, to no avail. I want to track my order and get my money back. You should be responsible for this because, in the case of cancellations from both sides, I don't think you'll be very lenient with me.

Baggage included at booking but never added to ticket
I booked flight IB1275 (Madrid–Geneva, 17 July) for 2 passengers through Wingie. At the time of purchase, the booking page clearly showed "1 piece × 23 kg checked baggage included." After booking, I discovered that no checked baggage appears in my Iberia reservation.
I contacted Wingie's AI support, which confirmed the baggage is included in the BASIC package. I then contacted Iberia directly — they confirmed NO baggage is on the ticket and said only the issuing agency (Wingie) can fix it.
I have sent three emails (ticket #1602725) over the past two days — info@ and feedback@. All I received were automated replies. No human agent has contacted me.
I have screenshots of everything: the original booking page, the chatbot confirmation, and Iberia's response.
Wingie advertised baggage that was never issued. I need this resolved.