Wingie Reviews 

Be very careful when booking with Wingie – wrong travel date and no proper solution
I am extremely disappointed with my experience with Wingie / Enuygun and would strongly recommend that customers take screenshots of every single step of the booking process.
In our case, we intended to book a flight for 25 July 2026. However, the ticket that was ultimately issued was for 25 March 2027 – eight months later and in a completely different year.
We absolutely did not intend to travel in March 2027.
The most frustrating part is that the information shown during the booking/checkout process did not correspond with the ticket that was ultimately issued. We contacted Wingie and explained the situation, but instead of taking responsibility for what happened during their booking process and providing a proper solution, we have been going back and forth trying to obtain a refund.
We also contacted AJet directly. AJet has explicitly told us that because the ticket was purchased through Wingie / Enuygun, they cannot process the cancellation or refund themselves and that Wingie is the agency that has to handle the ticket transaction.
Meanwhile, AJet has now even changed the schedule of the flight.
So we are left with a ticket for a date we never intended to purchase, an airline telling us that the travel agency must handle the case, and Wingie still not providing a satisfactory solution.
For me, this raises serious concerns about the transparency and reliability of the booking process.
If a customer selects and intends to purchase one travel date, but a ticket for a completely different date is ultimately issued, this should be investigated properly rather than leaving the customer to absorb the financial loss.
I have kept screenshots, booking information and my communication regarding this case.
I am still giving Wingie the opportunity to resolve the matter fairly and issue the appropriate refund. If they do so, I will update this review accordingly.
Until then, I would advise anyone using Wingie to double-check every detail, take screenshots during checkout and verify the final ticket immediately after payment.

Unable to change the ticket, always writing "Flights not available" during changing process.

To: Wingie
Your response is completely unconvincing and unacceptable. You explicitly displayed the ticket price on your platform as 287 JOD. As a customer, I expect to be charged exactly that amount, without taking on hidden currency conversion fees or your platform's inflated exchange rates.

What makes your refusal even more unreasonable is that despite the full overcharge difference being 45 EUR, I showed good faith and offered a fair compromise to accept a partial refund of just 25 EUR to resolve this amicably. Yet, your team refused even this reasonable resolution.

Processing the payment in EUR with your high conversion markup—and hiding behind "exchange rate differences"—is a misleading practice when you displayed the price in JOD. I am not responsible for your system's limitations, and my 1-star rating remains unchanged to warn other travelers.
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MISLEADING APP EXPERIENCE. Price strangely increases in every step during the checkout (the set the default option to the paid or expensive ones)! Even if you uncheck all additional fees they will come up with "visa fees" at the end!

Also WINGIE app showed me, during the checkout, that a 12kg buggage as included in the ticket; yet AFTER the purchase it got disappeared!

I did contact them and provided screenshots for what they promised during the checkout. I didn't hear back from them. And when I called they were very DISRESPECTFUL. (PNR: 2AVHXQ)

Просто супер

Well So it was one of finest day today as i had finally completed all my tasks in hand and free to travel to my home country to meet my family and my 8 months old baby boy, So I was trying to book ticket and I curse that algorithm that suggessted me wingie and I opened it to book my ticket when i was booking ticket travelling from DXB to DELHI, Wingie website showed me luggage information as 1x7kg Cabin Luggage and 2x20 Checked in Luggage, I was happy that I am getting 40kg checked luggage as that is what i actually required. I booked my ticket got the PNR and when I checked the PNR in Wingie App it showed me information 7kg Cabin luggage and 20kg Check In luggage, Then I checked the same PNR on Airline Website whoch showed me 7kg Cabin Luggage and 35kg Check In Luggage.... I was like is this a joke ? one PNR three different Luggage information ? I called wingie customer care 1st Guys acceptted the mistake and raised a compaint for which still have no response , 2nd Guy was so rude to me and his logic is the we showed 2x20KG = 20Kg as per his loigic I can carry 2 luggage in checin which should not be more than 20kg , I mean like since when 2x20 became 20 ? and the guys simply said to me there is nothing wrong from our side we gave 20 kg you shoud be happy because airline giving you 15 KG extra and if you are not happy go and still think this is a issue go and solve your problem by yourself ..I was like what ? this is what how you handle a customer who is upset ? he said go and do whatever you like. Then I made third call the third guy simply raised another complaint and acceptted the mistake is from the wingi side and assured me that supoervisor will call me since there is not much time left for flight to depart ticket was booked on 10th and flight schedule was 12 Aug 11:50 , but still no one has called , then I made the fourth call and explained everything additinally also told them that now airline website isn;t allowing me to buy extra luggage, so if i cancel will i get the full refund or there will be cancellation charges the gur confirmed there will be cancellation charges and before that he could explain me how much refund i will get he discconneccted the call and no one has calle dme back while the wingi has all the information to contact me as the guy earlier had created a case with my contact information so that a supervisor or manager can reach me out but nothing has happned yet. Now I have got no choice but to travel with 35kg Luggage while I was promised 40KG which is clearly a false infromation given on website to lure the customer. It's simply a fraud with wrost customer service ever. Shame on you atleast try to understand that travellers not always travelling for happy moments for all the situations are not in their favor.

I cancelled my ticket on June 26 due to an error in the booking. Although the original ticket price was around AED 2,700, I accepted the cancellation terms and was informed that I would receive a refund of approximately AED 1,800.

Wingie previously confirmed that the refund had been sent. However, I contacted my bank, and they confirmed that they had not received or credited any refund to my account.

My bank specifically asked me to provide the refund reference number (ARN) so they could trace the transaction.

I have already sent more than six emails requesting this information, but I have received no response.

This was my first time using Wingie, and unfortunately, my experience has been very disappointing. I have previously used more than five other travel agencies/apps and never experienced a problem like this. The refund process and customer service have been extremely frustrating, especially when I am simply asking for the reference number needed by my bank to trace the refund.

I would not recommend Wingie based on my experience.

تعاملت معهم كان هناك خطأ في الحجز
تم استيراد مبلغ كامل يوجد حرص واهتمام اي شكوى من قبل العميل يعطيكم العافية

My ticket was cancelled by airline that they refunded 100% to wingie. But wingie is giving me 18% less for what i paid!!! Its not my fault the flight got cancelled why am i being punished for it? They say its a service charge, service charge for what exactly? I already paid service charge when i booked the ticket.
They are charging more 18% to refund the ticket. What kind of unfair and unethical behaviour is this?? I used to use wingie for all my tickets and searching up tickets. I demand my whole fare back. PNR 279Q8R 279Q8R (6242256741240)

Scam baggage policy
As i ordered 3 bag ticket but at airport counter say on system only appear two and after i contacted them no need to refund
Reference number 8FRWLP

my ticket booking failed due to an airline error, but 1,029.85 SAR is still held on my card. Wingie initiated the cancellation (Txn ID: CHPE260804-5MQ4GQPYR28W). Kindly expedite the release of my funds!

I got my refund after 34 days......

They are doing too much money eating.

Also they ask for extra money for flights that are even canceled by airline thats not even our mistake that flight got cancelled by airline
Still they ask us to pay them 1000 dhs for rescheduling.

They also have international Number which cost lot of money calling internationaly.

Disgusting customer service! Huge mistake in tickets and zero response!I booked flights with Wingie (Booking ID: 9KW596). Their agents made 2 critical mistakes in my surname (wrote Seyltkilyyeva instead of Seyitkulyyeva). Because of this negligence, my entire vacation for August 28 was under threat of cancellation. I tried to contact support via phone and email multiple times, but Wingie completely ignored me. I had to contact Etihad Airways directly to fix Wingie's mistakes on my own! Absolutely incompetent and careless agency. Do not buy tickets here!

Very Disappointing After-Sales Support
I booked my Air Cairo ticket through Wingie (Booking Reference: 9
KKNBH).

Unfortunately, I was unable to travel because my UAE residence visa was unexpectedly cancelled by the UAE authorities before my departure. I immediately informed Wingie on the same day as my scheduled flight and provided all the necessary details.

I also contacted Air Cairo directly, and the airline confirmed that they had no objection to refunding my ticket. However, they explained that since the ticket was purchased through Wingie, only Wingie, as the issuing travel agency, could process the canc
ellation and refund request.

Despite informing Wingie of this and sending multiple emails, I only received responses stating that they would contact the airline. Unfortunately, no meaningful action was taken, and the matter has remained unresolved. The responses have been slow, and I have had to repeatedly follow up without seeing any progress.

I expected Wingie to communicate with the airline and process the refund request promptly, especially after Air Cairo confirmed its approval. Instead, I have experienced delays, poor communication, and a lack of effective customer support.

I hope Wingie will finally take responsibility, contact Air Cairo as promised, and resolve this issue wit
hout further delay.

⭐☆☆☆☆ (1/5)

لقد كانت هذه واحدة من أسوأ تجارب حجز الطيران التي مررت بها.

قمت بشراء تذكرتي طيران لي ولزوجي من خلال Wingie، وتم خصم المبلغ بالكامل من حسابي البنكي، ولكن مباشرة بعد إتمام عملية الدفع أغلق التطبيق دون أن يزودني بأي تأكيد للحجز أو رقم حجز (PNR) أو رقم تذكرة أو أي تفاصيل عن الرحلة.

لم أتلقَّ أي رسالة تأكيد عبر البريد الإلكتروني أو رسالة نصية، رغم أن موعد رحلتي كان بعد أربع ساعات فقط.

حاولت بكل الطرق التواصل مع خدمة العملاء، لكن خدمة الدردشة كانت تكرر الرد نفسه بأنهم لا يستطيعون مساعدتي ويطلبون مني الاتصال برقم خدمة العملاء في كندا. أنا موجودة في الأردن، ومع ذلك قمت بشحن رصيد للمكالمات الدولية واتصلت عدة مرات، لكنني لم أتمكن من الوصول إلى أي شخص يستطيع حل المشكلة.

ونتيجة لذلك خسرت رحلتي وخسرت كامل المبلغ الذي دفعته مقابل التذكرتين، ولم أتلقَّ أي مساعدة أو حل.

إن تحصيل أموال العملاء دون إصدار التذاكر أو تقديم دعم فعّال للعملاء أمر غير مقبول إطلاقًا. لن أستخدم Wingie مرة أخرى، وأنصح الجميع بعدم الحجز من خلال هذه الشركة حتى لا يتعرضوا لما تعرضت له.

Air India rescheduled my flight at no additional cost, but Wingie still tried to charge me to make the change.

Contacting customer service has been a nightmare. I spent over an hour on international roaming just trying to reach them. After finally getting through, I was left on hold indefinitely without any resolution.

This has been one of the worst customer service experiences I’ve had. If you value your time and want reliable after-sales support, I would strongly recommend avoiding Wingie.

I booked a flight through Wingie (Reference: QVESWU) that was later cancelled. Despite following all the required procedures and repeatedly contacting their support team, I have not received my refund. The lack of communication and accountability is extremely frustrating.A reliable travel company should prioritize customer trust and process refunds promptly. Wingie has failed to do so, leaving me disappointed and inconvenienced. I strongly advise others to be cautious when booking through Wingie, as their poor service and failure to honor refunds show disregard for customers

I am extremely disappointed with Wingie's customer service. I requested a name correction immediately after booking and provided all the required documents, including my passport, e-ticket, and invoice. I have sent multiple follow-up emails and made several phone calls, but I have not received any meaningful response.
Etihad Airways has confirmed that my ticket name must be corrected before travel, but Wingie has still not processed my request or provided any update. My travel date is approaching, and this delay is causing unnecessary stress.
I expect Wingie to handle my request urgently and provide the customer support they promise.
PNR--99VODA
Muhammad Noman

​Name: Lqrar Ahmad
PNR: BEHT4X
​I booked an IndiGo flight from Riyadh to Delhi for 28th July through Wingie and paid 743.49 SAR. Due to an emergency, I needed to cancel this flight. I started trying to cancel it from 26th July, but Wingie's support team kept stalling and making excuses. Finally, they processed the cancellation on 27th July around 1:28 PM.
​Now, coming to the refund—they are offering a pathetic 46 SAR! Please keep this 46 SAR "lollipop" money to yourselves, I don't need it.
​In my personal opinion, Wingie is the worst travel agency in the world. I will never use their service again in the future, nor will I ever recommend it to any of my colleagues or friends.
​#Wingie #WorstService #TravelWarning

My flight was cancelled and wingie was charging more to arrange an alternative flight. When I asked for a refund they kept their commission and refunded the rest. Basically didn't want to help me when I was stranded abroad and then profited from my loss