Turna.com Reviews 

the worst service ever, they withdraw money from my card and they provide me the wrong details about my booking, when i go to the airport there's no booking under my name , they're scammers be aware from these companies , once am in turkey i'll open a case on them

Awful agency. They informed me about RETURN cancelled flight, but in reality cancelled flight was the first one.

So I ended up with buying EXTRA tickets MYSELF, one of them AT THE AIRPORT on my way to destination 2 hrs before the flight as I didn't know it was the actually cancelled flight

AND OF COURSE NO REFUNDS WERE GIVEN

JUST DON'T DEAL

Отвратительная компания. Это даже не компания, а сброд мошенников. Не ведитесь на них ни при каких обстоятельствах! Был куплен билет с их сайта, оплата прошла, билет никакой они не прислали. С техподдержкой связаться это целый квест, отвечают часами, специалиста подключить не могут, вечно пропадают. Более того, компания прислала сообщение, что якобы при оформлении билета произошла ошибка, тогда какого черта оплата прошла?! Мошенники. Вот уже вторые сутки не удается связаться с техподдержкой и получить мой оплаченный билет. Компания не заинтересована в интересах клиентов, им нужны только ваши деньги.
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Disgusting company. It's not even a company, but a bunch of scammers. Don't be fooled by them under any circumstances! A ticket was purchased from their website, the payment was received, they did not send any ticket. It's a whole quest to contact tech support, they answer for hours, they can't connect a specialist, they always disappear. Moreover, the company sent a message that there was an error when booking the ticket, then why the hell did the payment go through?! Scammers. For the second day now, I have been unable to contact technical support and receive my paid ticket. The company is not interested in the interests of customers, they only need your money.

On January 12, 2026, we purchased airline tickets for four people from Turna.com for a total of 2433.75 USD (PNR: 8M8GZH) Our flight was cancelled. We requested a date change. We call every day, but despite there being a few days left until the flight and seats being available, no changes are being made.

Купила билет, списали деньги с карты, но билет не оформили, деньги не возвращают!!! И это уже не первый раз!!! В приложении войти не возможно выдает ошибки

This is THE WORST EXPERIENCE purchasing tickets ever!!!
Their website is so terrible, managers are really rude! It is written everywhere(main sales websites, official airline) that tickets are non-refundable, but able to be changed. They reject my request for rescheduling, manager says: you'd better to refund. Better for whom? For turna.com?
Avoid using this terrible website, otherwise you'll waste your time, nerves and money.

Worst experience ever, they take my money 320 USD and didnt do the refund, although i didnt get a ticket because their website stopped during booking process.

I didn’t try it yet

They withdrawn the booking money from my credit card and never confirmed any booking nor provided any tickets. and I ahve been following up with them for 4 days now to refund my money with no replies to any of my emails

I purchased a flight ticket from Turna.com for 445.33 USD (640.74 CAD) using my CIBC Visa card. Later, I had to cancel the ticket and was promised a refund.

Instead of refunding the full amount, Turna.com sent me only 14.35 USD, claiming it was the correct refund — which is completely false. I provided all proof of payment and correspondence, but they continue to ignore my case.

Their customer service is unprofessional and unhelpful. They avoid responsibility and do not follow international refund policies.

I have already reported this to my bank (CIBC) for investigation.

Be very careful before booking with Turna.com — once they get your money, you will not see it back.

On the night of August 21st, I purchased a standard flight ticket through Turna for an Istanbul-Athens flight on August 24th at 8:30 AM. My reservation number is 7WKQ2P. About 40 minutes after purchasing the ticket at 11:40 PM, I realized we had purchased the wrong ticket and called customer service at 12:20 AM. However, they refused to cancel the ticket because a day had passed and stated they couldn't issue a refund. This was just 40mins after buying the ticket.

I paid a total of €193.80.
Very shortly after purchasing the ticket, I attempted to cancel the ticket, which we had purchased completely by mistake. Customer service offered no alternative solutions or flexibility.

Absolute scam. They send me ticket and reservation number that had no actual flight booked connected to it. I arrived to the airport to discover there was no flight reservation on my name. I was chatting with Turna customer service day before and they confirmed all is successfully booked.. when I complained they said they are checking with airlines, and then stopped replying , not mentioning that I got no refund..

Worst page to book a flight.
I am a frequent traveller and it is the first time i use turna.com.
I booked my flights with them provided my credit card details. They sent me a confirmation email with a reservation code in TUrkish which i don't understand but they didnt issue the ticket. Why do you a reservation code then, if you haven't issued? Then i arrived in the airport and i had to buy a new ticket. They said that email was not final booking. WHAT A WASTE OF TIME AND MONEY.

I had a flight via Istanbul to Sochi. I booked Aeroflot tickets with Turna. I was very nervous, as I had never bought tickets from intermediaries before. But everything went perfectly. They confirmed my booking by text message and then sent me an e-ticket by email. On the day of departure, I received an email from Aeroflot with a link to check in for the flight. Thank you, guys from Turna. God bless you!

I had a very disappointing experience with Turnokom. I lost money, time, and nerves. The service/product was not delivered properly, and customer support was useless. I strongly do not recommend this company!

Here is my experience with Turna.com
One day before departure, get a message confirmation from Turna.com The next day at the airport I learn that my flight has been cancelled. Telephone communication failed. Other communications as well. Would have to buy next flight at your own expense for a lot more money. It is best to check the flight directly at the airport online beforehand.

I made a payment, ticket didn’t get issued, I didn’t get a confirmation for the payment, nothing, and I was charged from my network and lose too much money for calling to turkey from London for refund the money and they said that can’t issue the ticket and do nothing and I should be waiting 10 days for refund the money. What you charge me for this ticket if you can’t issue the ticket or sending the confirmation for my payment!!? Now I miss the ticket and I should be buying another expensive one from other website and waiting for next 10 days for refund!?!!
Don’t trust and don’t recommend …
so bad experience