Tusker Reviews 10.771

Great customer service even when an order needed amending it was no problem and the service was 1st class

Very easy online to pick what you like. Customer Service is excellent friendly staff always happy to go out their way to help you.

Prompt and clear response following placing order. Regular email updates regarding at what stage your order is and approximate timescales.

The process in ordering and information provided was very good.
The website though, displaying the vehicles was frustrating. It displayed initial nominal pricing "from" that was significantly far removed form the quotes offered. Also, in many cases where different vehicles were displayed with similar or close (£20 - £50 difference) pricing "from", the actual quotes would often have far larger differences in this respect.
The comparison feature was not available on any of the browsers I used.
The images displayed of the vehicles were sharp and detail where available and the specs for new cars were very detailed. In the preloved section the detailed images were very well done, especially highlighting marks or other issues, although the information regarding specs in some instances could be better.
Overall a positive experience.
Now I just have to be patient in waiting.

Excellent options with a vast range of vehicles, quick to respond to queries

I selected the option in the insurance policy provided by Tusker to have a Courtesy car but when my car developed a warranty fault, no courtesy car was provided. Tusker refused to become involved because it was a warranty issue. I was left stranded with no car until Tesla could carry out the warranty repair. The attitude of the Tusker staff was very patronising and unhelpful.

Really easy site to navigate with great choice and prices- a brilliant incentive to have for the company.
Communication has been great with easy to understand instructions

Emily dealt with my issue in a prompt and professional manner and ensured that I had all of the information that I required. Excellent customer service.

The car selection process was very straightforward and easy to use. What really stood out, though, was the support I received from the Tusker team. I contacted them on two occasions with questions, and both times my call was answered quickly. The team were friendly, knowledgeable, and took the time to answer all my queries clearly, which made the whole experience feel smooth and reassuring.

So far, so good. A speedy and hassle free service. The car has been ordered and confirmed, all within a few days. Delivery lead time communicated too.

Ordering my second car with them as I was really pleased with the overall experience of my first.
Easy to order, lots of cars to choose from and a lot of customisations available on each car.
Easy to book service and tyre replacement.

The entire experience of having a car with Tusker was amazing. Just ordered my second car with them.
Easy to order, lots of options to choose from and lots of customisations available.
Easy to book service, tyre replacement.

Service has been very poor. I have had to contact Tusker multiple times for updates - Tusker have not contacted me. Waiting days at a time for simple progress (e.g. I sent updated insurance details as requested, followed up 10 days later and was told they had forgotten to send it on).

Good, easy process if everything been filled correctly

Process was very straightforward and clear. Confirmation back was received quickly. Very positive customer experience

Awful service, I have waited in all day for my charger to be installed last week only for the installer to turn up after 3pm without the charger so he couldnt install it, then booked him in again for today and again waited in all day but this time he didnt even turn up. Then to be told I would get a message with another booking date but still not heard anything yet.