Lex Autolease Reviews 

An hour to approve a tiny puncture repair at Kwik Fit.
Administrator knocking on the doors?

If I could give 0 I would...

For a business carrying the Lloyds Banking Group name, this has been an appalling customer experience.

I have had considerable dealings across Lloyds Banking Group over many years and have never had payment issues, defaults or adverse credit problems.

Lex Autolease has managed to change that over a disputed £337.72.

Lex’s own cherished-plate administration caused an 18-day delay before I could even instruct collection. BCA then failed to collect the vehicle on 8 December 2025, costing me a day’s earnings. I then had to stay home again for the rearranged collection on 15 December 2025, costing me a second day’s income.

Lex then pursued a further £337.72 rental charge in the middle of delays created by its own administration and collection process.

I dispute that charge.

Instead of resolving the account properly and providing a clear reconciliation, Lex reported adverse information to my credit file. That entry is now affecting my ability to obtain finance for another vehicle.

I paid the £337.72 purely to stop the situation getting worse. I do not accept that it was properly due.

I have repeatedly asked Lex to explain exactly what rental period the charge relates to and how my payments were allocated. I still do not have a satisfactory answer.

Lex’s response to an 18-day administrative delay, a failed collection, two days of lost earnings, repeated chasing, a disputed charge and damage to my credit file was £60 compensation.

£60!

That is not meaningful redress. It is a token response to a problem that Lex has allowed to escalate into genuine financial harm.

The matter is now with the Financial Ombudsman Service.

What should concern senior management most is not simply the original error. It is that the complaint process has failed to contain it. A straightforward vehicle-return issue has been allowed to become a disputed debt, adverse credit reporting, lost earnings and an Ombudsman complaint.

That is a serious failure of customer handling.

If I were a senior executive at Lex or Lloyds Banking Group, I would be asking how a customer with an otherwise unblemished credit history could be put through this over £337.72 without someone stepping in and resolving it properly.

I had a very bad experience with Lex Autolease - after an accident and total loss of Tesla I provided all the information about insurance company. No one connected for 4 weeks, when I chased - I had to provide all information again- total chaos in the company and they do not communicate between departments at all. So then they sent emails to non-existing email of my Insurance company asking same questions that I already provided answers for with a document from Insurance company at least 3 times. This email they found somewhere online... They could not sort insurance for 4 months until I became a midman to sort it between the 2 companies sending screenshots of correspondence between them! Meanwhile they insisted I pay £500pcm for non-existing car because Insurance yet did not pay.. My credit file was screwed due to their unprofessional approach to any issue, delays and simply negligence to the clients needs - money hungry company with no means to service their business. Very bad. Ombudsman will contact them in this case.

i finished a lease in 2021 however i found out recently that Lex are still reporting to experian and trans union that i am making payments on time even though account finished in 2021. I called customer service on the 18th August and nothing has been resolved. I received a txt today stating it may take another 8 weeks to resolve.

Awful customer service.
I tried to amend my existing contract online but was advised that I needed to speak to a customer service technician. I was kept waiting on a premium phone line for ten minutes before being informed that my request had been directed 'upwards.' and that I would get a quote by email probably within 48 hours and would then have to ring the premium phone line again to speak to another technician and go through the same process again! All that I wanted to do was to extend my existing contract!

Land Rover Defender delivered in March, it broke down completely with a complete failure having no power to drive steer or brake becoming a hazard in the middle of the road.
Repaired by Land Rover Conwy and returned. Same thing happened again the next day.
Vehicle still being repaired by Land Rover Stockport.
Lex offered no support and do not care that the vehicle is a death trap having completely failed twice.

Good at collecting money however do not care that we have a vehicle that is unusable and unsafe!

I bought a brand new van and Lex provided the finance for it. The van dealership delivered the wrong vehicle so I rejected it immediately.

Lex were required to unwind the finance agreement and collect the van but they refused. Instead of doing the normal thing of swapping the vehicle and re-doing the paperwork, they’ve tied me in to a 5-year payment plan for a vehicle I do not need and cannot use.

Their excuse is my 14-day cooling off period ended before the van was delivered. They’re chasing me for payment whilst the van sits idle outside my house. It hasn’t moved in three months.

I raised a complaint and they rejected it straight away. When they phoned me about it, I was too busy to stay on the phone but their agent ignored my request to call back later. Instead he hurriedly delivered the news and immediately pointed me to the ombudsman when I questioned the decision.

They also wouldn’t provide me with a copy of the lease agreement, despite me chasing it, as it’s required by the ombudsman to progress with investigation. I’m sure it’s illegal to withhold documents like that, but Lex don’t care.

This is all by design, not incompetence. Lex Autolease is simply a company with contempt for their customers.

The companies that provide the best customer service do 3 things: 1. they listen to their customers and do their best to try to put things right when they go wrong, 2. They publish their Trustpilot score on their website, 3. They respond to negative feedback on the Trustpilot website by asking the customer to get in touch to resolve things.
LexAutolease do none of these things. I'm not surprised however. Their customer service is appalling, as evidenced by the mountain of negative feedback here.
I would urge everyone to report them to BVRLA rather than waste time trying to get anything out of them. This is what I have done.

Very unhelpfull call handler with negative unhelpful attitude.
The whole process is designed for the benefit of lex and not the customer.
Very very poor customer service

Appalling company. Tell lies rather than the truth if it doesn't suit them. Customer Services never respond. Use encrypted messaging which doesn't work.

Worst company ever.
Tesla should check these reviews before connecting people with Lex.
Phone customer service is pathetic. They hate to speak. Want emails

Lex use BCA logistics to pick up your car at the end of the lease. They aren’t suitable and it was a poor process whereby BCA didn’t pick up the car and Lex then invoiced more for the continued lease. I don’t actually at this point know how to get the car back to Lex.

Leased a BYD Seal back in April. It broke down within a couple of months (warrantee repair). LEX were terrible. Customer service did nothing to help. Many barely spoke English and those who did were unhelpful, unsympathetic and gave inconsistent and sometimes conflicting advice. The telephone system takes you to the wrong people so you just end up trying every option available until you get to the right person. They don't have access to your contract and lack competence to do anything but pass you on to someone else. My contract said they would provide a temporary car for up to 28 days but they refused (see photo). Left me to find a garage and book a repair myself. When I complained, they refused to accept their obligation to provide a car or even to support saying that it was 'subject to agreement' Their contracts are littered with statements like this so essentially they can just refuse to provide what you think you have signed up for. They didn't acknowledge the poor service and didn't apologise. Avoid them like the plague.
Complaint Number 180724

If I could give them negative stars I would.
Nothing I can say about them is positive.
Just handed car back, they are trying to charge me nearly seven humdred pounds for four very minor scratches, I will not be paying this. Absolute con merchants.
I wish I had read the reviews about this company before I took out the lease agreement.
Do not go with this company unless you wanrt to be ripped off.

Numerous things wrong, dealt with them for many years with many vehicles.
Admin department makes mistakes and customer service is none existent, If you get in a dispute they use AI to reply to emails.
Encrypted portal is used to hide behind, no names no telephone number to speak with a human.
In a word, useless. Go somewhere else.

AVOID AT ALL COSTS. My company vehicle is provided via Lex Autolease, and what a nightmare it's been.

I've received letters from a bailiff company chasing outstanding payments for a car i've never seen before, in a different country, and in no way whatsoever related or registered to myself or the company i work for.

I've requested lex on multiple occasions to update my address following a house move, which they've failed to do so every time. They then send letters to my old address and blame me for not answering the letters.

Over the phone they say that they've sent me emails, which i've never received.

Impossible at times to get hold of a customer service representative.

AVOID THIS COMPANY

Tried to charge me for an extra week when it was their collection agent who failed to collect (disputed and won) and are now trying to charge me for a missing service history when it was in the glove compartment of the car, this charge is now in dispute, to add context, the collection agent who eventually collected my car said " oh I'm not interested in that, Im just here to collect not do an inspection" didnt acknowledge that the history was indeed present as he just wanted to get the car on a low loader and go!

Complete shambles of a firm from inception to current issues leaving me with a van I cannot use and no acceptance of responsibility from their end.. left chasing endless phone calls refusing payments etc

I flat out refuse to continue insurig as well as paying any further for this.. processes have been put in place and lex do not stick to their end of bargain
And I will be following this up with FCA martin Lewis and solicitors

Terrible experience it’s no surprise that they rate so low. Just become a customer if you want to find out why.
Alternatively you could use a lease company who is both competent and cares about customer service. Having been a customer for three years take mine and everyone else’s advice, AVOID LIKE THE PLAGUE, please.

I have been car leasing for many years and this is by far the worst experience I have ever had. Brand new Volvo EX90, broke down after 2 weeks, spent the next 75 days in the garage. Lex then tried to charge me full price for a car I didnt have. They breached FCA complaint response times and after numerous hours and calls they offered a pittance in refund. Will never use this business again.