Octopus Electric Vehicles Reviews 5.242

We were first tempted to a ev from a link in their app and spent a fair time perusing the choices. When we finally decided to order we were contacted by Yosola from Octopus EV who took us through the process, gave us time to digest all the information and was there to answer any and all questions we had. We were kept in the loop at all times and when we did have a question she came back to us immediately. We spoke to her last on the day of delivery and its comforting to know that if needed she is still there. Thank you Yosola for making our first EV a good experience.

17 days from ordering over a bank holiday to car delivered and on my drive. Great customer service and great deal, would defo use again.

Really friendly, proactive communications from Nicole, Tobi and the team throughout the process of setting up our new EV lease through Octopus.
They were responsive to the questions I had and I felt very supported.
Nicole followed up after the car had been delivered to make sure I was satisfied and to check if I had any more questions.

This is my second time dealing with Octopus and namely Charlie, he's been a great help with this particular order, no matter how hard I made it for him.

I'd highly recommend the Octopus team and especially Charlie.

A great service from start to finish. Jack Incredibly helpful and nothing too much trouble. I was new to EVs and and process and it really could not have been simpler and very quick. Would recommend.

Easy to follow online, not confusing in any way. Very responsive and helpful with any questions.

After 20 years of leasing cars, this has to be the worst company I've had the pleasure of dealing with. This was the 1st time I've done a salary sacrifice and will no doubt be the last. For a start, they fail to mention the small fact that you have zero consumer rights, as this is classed as b2b transaction. So if you have a car with issues as I did, where it has been out of action for over 2 months, you will get a replacement that they deem suitable (ie somthing with 4 wheels).

Consumer protections would have allowed me to hand the car back, especially with the dangerous nature of the issue.

Communication during this period was poor, with the only fast response being that they would not be paying out any additional gesture.

I'm really impressed with Octopus EV services. The whole process was seamless and the communications particularly from Tobi was well considered. Thank you.

We signed up to Octopus to get an electric car and have been very impressed with the service and quality of cars on offer.

Our assigned agent Robyn has been polite, professional and quick to respond to our concerns and queries.

Happy and would recommend.

Sophie Rhind has been excellent from start to finish, Initially I was struggling to get confirmation of my order, however after I spoke with her, Sophie took me through the whole process and what we needed to do, and now
I am just waiting on my delivery date. A real asset to your business. Thank you.

Great communication throughout order and delivery stages. Aftercare was also excellent when I had some difficulties setting up some things on the app. Lucy was really helpful along the way.

Very happy with Octopus service, Daz was fantastic and knowledgeable person I received lots of support from Daz
Yosola is also helped me to answer all my questions thanks both

Thanks alot

Very helpful. When I left a message they came back to me quickly. professional, personable experiance.

Tobi from the Electrical Vehicle department has been fantastic since he was assigned to my account. Has provided clear and helpful instruction and guidance in my journey so far. Has been very proactive and is quick to respond to my questions. Great customer service and I have recommend this service to several friends and family just off the back of my experience so far!

Leasing my car from octopus energy was so easy and every went smooth. I had a free charger fitted by a very polite and very helpful engineer. I now have the fully electric car and I am very pleased with it and would recommend octopus electric vehicles.

Tobi went over and above to make the process smooth and was great in solving some issues along the way. He was quick to respond and really looked after us. Very pleased with the whole process and the car itself.

Brilliant service throughout the whole process, My most recent interaction was with a team member called Nathan who was amazing and went out of his way to help

The officer was very efficient, useful, and polite.

Sophie at Octopus was very responsive friendly and helpful, she made the experience seamless and I am very happy with the car.

Easy sign up experience

Great service from Tobi who kept me updated

Car is good but came with 230 miles already on the clock and car was not clean and which was disappointing

Overall - very pleased so far