TWINO Investments AS Reviews 

113
•
TrustScore 3 uit 5

2,9

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Beoordeeld met 1 van de 5 sterren

As an investor of 7 years, I'm still appalled at how the offboarding of UK customers is being handled. You could have deactivated new investments, waited a year for current investments to finis... Toon meer

Beoordeeld met 1 van de 5 sterren

Ungenügender Kundenservice! Ich habe den Kundenservice mehrfach angeschrieben. Leider erhalte ich keine Antwort. Spam Ordner ebenfalls kontrolliert. Fehlanzeige! Seit neuen kann ich nach dem Einlo... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

The proceeds are good despite the clunky website. I've had a hard time figuring out why 9 euros of interest were not auto invested. Asking through chat was a bit disappointing, since an answer came w... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Investeringsmaatschappij

Geschreven door het bedrijf

Discover TWINO, a leading European investment platform providing accessibility, security, and high-yield investing opportunities. As a licensed investment brokerage firm supervised by Latvijas Banka, TWINO adheres to strict EU investor protection rules and offers financial instruments that are simple and trustworthy. Our user-friendly platform caters to both seasoned and novice investors, delivering impressive returns of over 12% p.a. TWINO's commitment to transparency and compliance ensures a secure environment providing peace of mind while pursuing high returns.


Contactgegevens

2,9

Gemiddeld

TrustScore 3 uit 5

113 reviews

5 sterren
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3 sterren
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2,9

Alle reviews

(113)

27 reviews in de afgelopen 12 maanden

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Beoordeeld met 3 van de 5 sterren

Ststements statements Proof And more statements

I have been a customer for more than 2 years. Firstly they never answer there calls. Then if you deposit over a certain amount they want evidence where it came from and then years later ( 2 be exact ) they suddenly want bank statements showing where the money came from and how it was earned along with Payslips etc. So if you are self employeed you are screwed. It is ridiculous. Every time you want to deposit money you get an email asking for proof of stuff. Even after providing they will ask again the next time you deposit just a 1000 euros. I can get a CC from the bank easier with less hassle than the paperwork ( which has been send a couple of time before ) being requested again and again.
And forget about them answering calls to there call centre. It just rings and rings. Only got three stars due to money growing nicely.

3 maart 2023
Review zonder uitnodiging
Logo TWINO Investments AS

Antwoord van TWINO Investments AS

Dear Chris,

thank you for taking the time to provide us with your feedback regarding your experience with TWINO!

We apologize for any inconvenience you may have experienced in trying to reach us through our phone system. We understand that it is essential to be reachable and responsive to our investors, and we regret that we were not able to provide you with the level of service you deserve. We would like to point out that we have reviewed our phone system operators in order to ensure better service.

We also want to clarify that as a regulated financial institution, we are required to comply with the norms and regulations set forth by the Republic of Latvia. One of these requirements is to ensure that we know our customers and the origin of their funds. This means that at certain amounts, we may need to ask for additional information.

While we understand that this may be a cumbersome process, we believe that being responsive to Anti-Money-Laundering (AML) and compliance matters is crucial to providing you with the best possible service.

Furthermore, we recognize that this process may be inconvenient and time-consuming, and we appreciate your patience and understanding while we work to ensure compliance with regulatory requirements. Unfortunately, we are unable to identify your specific situation. However, if you have any doubts or concerns, please do not hesitate to contact us at info@twinoinvest.eu, and we will do our best to assist you.

We appreciate your feedback, which helps us improve our services and better meet our investors' needs.

Kind regards,
TWINO Team

Beoordeeld met 1 van de 5 sterren

bad plateform

25 november 2022
Review zonder uitnodiging
Logo TWINO Investments AS

Antwoord van TWINO Investments AS

Dear Docil,
Thank you for the review. We are sorry to hear that you had bad experience with TWINO. May we ask you to provide a detailed explanation on what was the problem that you faced? Your feedback is truly important and will help us improving the processes in the future.
Please e-mail us at info@twinoinvest.eu explaining the issue and we will get back to you.

Kind regards
TWINO team

Beoordeeld met 1 van de 5 sterren

Twino Bürgschaften haben Ramsch Status

Heute kam diese Antwort.
Eine absolute Frechheit so Bürgschaften zu „vermeiden“. Ich kann nur zum Ausstieg bei Twino raten. Angebliche Sicherheiten gibt es nicht.

TWINO
Vor 5 St.
Hallo, entschuldigen Sie unsere späte Rückmeldung. Am 16.09.2022 haben wir Investoren informiert, dass der Darlehensgeber SIA "OC Finance" mit dem Darlehensnehmer eine Vereinbarung getroffen hat, die Darlehenslauzeit um 12 Monate zu verlängern. Dementsprechend gibt es einen neuen Zahlungsplan für die monatlichen Zinszahlungen, die ab dem nächsten Tag des in dem Abtretungsvertrag festgelegten ursprünglichen Fälligkeitsdatums des Darlehens berechnet werden. Das bedeutet, dass Sie Zinszahlungen für die Darlehen erhalten werden, bis der Darlehensnehmer seine Verbindlichkeiten vollständig beglichen hat. Dies ist im Einklang mit Punkt 5.1. des Abtretungsvertrags: 5. Bevollmächtigung 5.1 Der Zessionar bevollmächtigt hiermit den Darlehensgeber, folgende Handlungen vorzunehmen: 5.1.1 den Darlehensvertrag ohne vorherige Abstimmung mit dem Zessionar nach eigenem Ermessen zu ändern und zu ergänzen, darunter die Rückzahlungsfrist des Darlehens zu verlängern, aber nicht mehr als 2 (zwei) Mal, wobei jede der 2 (zwei) Verlängerungen der Rückzahlungsfrist des Darlehens 12 (zwölf) Monate nicht überschreiten darf; Der Zessionar ist informiert, dass die obengenannte Bevollmächtigung in Bezug auf den Darlehensgeber während der ganzen Laufzeit des Abtretungsvertrages gültig ist und die in diesem Zusammenhang durch den Darlehensgeber vorgenommenen Handlungen für den Zessionar verbindlich sind. Aufgrund der Vertragsverlängerung befindet sich das Darlehen nicht im Verüzug und somit tritt die Haftung durch den Bürgen nicht ein. Mit freundlichen Grüßen, Ihr TWINO-Team

11 oktober 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Bad experience

Bad experience, i deposit 100 euro to give them a try, I received a mail with the confirmation of the deposit. I went to check the dashboard and i did not see my money. Tried to talk with the costumer support but not answer, i hope they are going to read this bad rate experience and find a way to get my money back

19 april 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Don't trust a single word from this…

Don't trust a single word from this company. TWINO is suspending the principal repayments of the Russian loans, although their own terms say:

Under the Payment Guarantee investor protection scheme, TWINO will compensate both the invested principal amount and earned interest on a monthly basis as per original loan repayment schedule, regardless of delay or default by the borrower. The Payment Guarantee applies to the whole duration of the loan.

Even in their blog post dated March 9 they provide misleading and contradicting information:
"During the seven years of our operations, investors have always received both the principal and interest repayments in full amount, and this is definitely something that we are proud of and are not planning to change." - that's after stating that principal repayments are stopped in the same post.

It's amazing how openly they've decided to save their founders money instead the investors. Trust is the major attribute of a financial institution and these guys just blew it.

--------
UPD after comment
You can see, they even don't deny that they are not fulfilling their obligation to compensate the invested principal amount. The company clearly states: a decision was made. A decision to take investors money so the founder doesn't loose their.

And to be fair - all of your updates had a clear message: everything is fine, we're handling it. Then you've broke your promise to buyback the principal. I call that conscious misleading - making people believe thу situation is under control so there is no panic while you're figuring out a way to freeze their money for your own good.

11 maart 2022
Review zonder uitnodiging
Logo TWINO Investments AS

Antwoord van TWINO Investments AS

Dear reviewer,

Thank you for getting your feedback to us and we are sorry to hear that you have rated the whole experience with TWINO with 1 star. Let us reiterate on the current situation and actions taken. These restrictions are temporary until the stabilization of the cross-border cooperation and do not affect investments in loans from any other regions.

We have been informing our investors weekly and sometimes even more frequently on our position and actions that we are taking to ensure that our investor funds are safe. Unfortunately, the situation changed by the day, with new sanctions, including from Russia. We have been able to keep the money flowing from Russia to Latvia for a whole week since the start of the war, but unfortunately this is now virtually impossible, especially after the latest Russian ban on the transfer of out-of-country currencies

The war conditions and the unprecedented economic sanctions that have followed have created a situation of force majeure* where, due to external circumstances, inter-country cooperation is not possible.
For a long time, payments between Russia and Latvia have been significantly hampered. At present, the sanctions affect virtually the entire Russian commercial banking sector, including SWIFT payments, which have been completely restricted, and the US payment card companies Mastercard and Visa have recently joined the sanctions, further limiting international payment possibilities, including through payment institutions and cards. In addition, Russia for its part has banned foreign currency transfers out of the country.

More than a week since the escalation of the situation and the start of active hostilities, TWINO continued to successfully compensate investors for their investments, as until the end of February it was still possible to receive cross-border payments. Now, as the situation is changing rapidly, a decision has been taken to temporarily suspend repayments on Russian loans.

If you have any more questions or concerns, please do not hesitate to get in touch with us info@twinoinvest.eu.

Kind regards,
TWINO Team

Beoordeeld met 1 van de 5 sterren

They want to earn 0%

They want to earn 0%, this is the right place to invest. Deadlines are extended. as much as they fit, can’t plan for cash flow. Get only currency exchange losses.

17 februari 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Europeans living outside Europe not accepted

You can't be their customer if you live outside Europe (even if you're European citizen).
Otherwise it seemed good, decent returns and no payment problems after using them for 4.5 years.
Being recently licensed by the Latvian financial regulator makes them more trustworthy.

11 november 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Customer since 3 months as so far i…

Customer since 3 months as so far i love your company and your honest way of presenting all p2p loan options. With a little research before investing you are able to invest into the right loan type and until now Twino has delivered. Cash Flow Forecast is amazing, the seconday market and primary market is amazing.

Its sad to see that the IOS App does not allow for manual loan purchases but i hope that is going to be in one of your future updates. Hope i can leave another great feedback in 9 months when my first year is over.

2 september 2021
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

My experience with Twino has been quite satisfactory

My experience with Twino has been quite satisfactory. The platform is very user friendly and easy to use and to check all the statistics. The interest rate on the loans is encouraging. The only thing that could be improved is the number of loans available. Although the amount I have invested is still modest, sometimes I find it difficult to invest because there are no loans available.

1 september 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Sinnvolle Ergänzung für das Portfolio

TWINO Funktioniert sowohl auf der Website als auch per App intuitiv. Themen die ungeklärt sind kann man sich sehr zügig an lesen. Eine absolut sinnvolle Ergänzung für jedes Portfolio

1 september 2021
Review zonder uitnodiging

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