Twycross Zoo Reviews 

Absolutely disgusting
Came yesterday for a treat for my daughter staff were not interested in talking to you or even knew what they were talking about. Most of the animals were Either inside (where you cannot see them)or looking very depressed and not cared for properly the tiger looked so thin it looked ill. alot of the lorikeets had hardly any feathers. alot of the enclosures were either in desperate need of updating or were closed all together and they had no room for the animals to roam properly the whole zoo looked very run down and very dirty. food and drink were very overly priced and only saw 2 places to get ice creams open (temps of 34°) whith very long ques only 1 person trying to run them used to love coming here but WILL NOT BE RETURNING UNLESS IT CHANGES DRASTICALLY!!!!!

SAVE YOUR MONEY AND GO ELSE WHERE (YORKSHIRE WILDLIFE IS MUCH BETTER)

Absolute waste of money. Paid £60 to get in (for 2 adults and a child) to find empty pens, what animals you do find are in overgrown poorly maintained cages, the Rhinos are just on a concrete slab! There was no restaurant/food available, we came years ago and enjoyed our visit but now the Zoo is run down and poorly managed. Complained to the disinterested staff on the customer service desk to be told that all they could off was a free ticket! Why would I want a free ticket to a run down Zoo with no animals?! They were unapologetic about the lack of food blaming an external company.
Such a shame to say this but honestly save your money it’s really not worth it.

summer holiday treat. wish I hadn't wasted our money. whole place was just path after path place didnt flow. that wasnt really my main concern though. empty pen after empty pen, didn't see no rhino no snow leopard an no tiger an no gorilla, the pens are run down an not much greenery for them. not many staff around. my kids were so dissatisfied walking to each enclosure to find no animals in them! their was plenty of small monkeys tho an a few goats! lots of areas for picnics an play areas which is nice but I brought my children to see animals not play on a park! so dissaponinted an wish I spent that bit more an took a trip to Chester zoo or wmsp!

I wish we had read the reviews before we went today. I took my children here 30 years ago and loved it. Today I took my grandchild. Waste of our money. Wandered around from empty cage to empty cage. Signage not helpful. Spent 1 hour trying to find orangutans. Saw a sign post at one point, but no follow up sign. Seems to be no flow or pathway that leads around the park in a logical way so that no enclosure is missed.
Found shabby, overgrown enclosures with no animals. I feel sorry for the animals that we did see. Whole parks needs a complete rethink. Don’t waste your money.

Why are you not taking payment at the gate these zoos being awkward do not deserve custom probably start moaning in winter that they haven't took enough money 🤔

Huge place but alot of space wasted. There's alot to walking to do, resting areas almost everywhere. Given the wasted space having seating everywhere, they could have done with utilising that space by making the animal enclosures much bigger, especially the primates.

We went 10th July 2022, it was scorching hot. The zebras looked depressed, there was no greenery for them to eat, it was just dust in their enclosure, no water outside either. Same with the giraffes, even the rhino. They could have done with a mud bath for the rhino, it was just dry mud.

There was 1 tiger, which was laying next to dirty water which was just about deep enough to dip it's paws in, enclosure was a decent size but depressing for an animal to be alone.

The place only had 1 ice cream hut which is not enough.

Wet and Wild is really enjoyable for parents and children. It's a blessing in such hot temperature, though the smell of chlorine was very strong, the floor wasn't the cleanest. You could see it hasn't been maintained/cleaned thoroughly.

For a place that generates so much money, what they have to offer is very little.

Overall 2 stars, 1 of the stars was for wet and Wild.

Summer Sundown 2022 event

I've bought tickets for this day hoping I get to see the zoo without having to stay in the harmful UV rays all day.

Sadly, not the case, when I've arrived there most cages were already closed and people were being ushered into the picnic area.

Animals I got to see? 3 goats, a few wild rabbits in the car park and 2 owls.

How much was I charged? 27£/person.

Queues at the bar: 1+ hours, I have spent 40 minutes in the queue only to give up and go home, I have never been more disappointed in an event.

If this was a 5-7£ ticket for the DJ and staff, then yeah, maybe it would have been acceptable, but having paid £54.00 + petrol for 30 minutes or grief is not acceptable and of course, refund or rebooking is just not twycross policy.

The only reason i'm not giving it 1-star is because the staff itself is lovely and deserve all the stars, this event isn't their fault, it's just bad management.

Staff cannot be faulted as each that we had dealings with were top notch, but…….
What a total waste of money.
Too many unoccupied enclosures with signs saying ‘we are doing maintenance’. Clearly not the case as overgrown & scruffy.
Toilets are unkept & not particularly clean, no toilet paper in more than one cubicle.
Mid summer & no refreshment kiosks open.
Such a disappointment but then compared to Berlin Zoo & The Highland wildlife centre Twycross doesn’t even make it to the scale.

Excellent zoo amazing animals staff are polite and helpful will definitely come again but will not use this place again The Grillshack BBQ as we paid £11.40 for 2 children's cheeseburgers one with just cheese and the other with onion and cheese the burgers were freezing, bread was soggy and onions wasn't cooked at all still raw, so wasted money I could of used on something else.

Out dated and disappointing luckily we only paid £40 entry for a family of four place is just run down toilets and facilities are horrible and need serious attention they have recently done the gruffalo trale but obviously this suits younger children mine are 11 and 9 several enclosures empty and look like they have been empty for a long time it's a real shame has the potential but is in need of some money pumping back into the business

So disappointing, £78 we was there 30 mins and seen 3 animals from a far. This zoo has so much potential but there was hardly any animals and all enclosures were empty if I had known this before I wouldn’t have bothered! Won’t be returning for a while

Given 2 stars because our Granddaughter loved the Meerkats. Dissappointing visit today. We got in eventually...queues! Everywhere seemed grubby, a lot of the enclosures were empty with notices saying maintenance being done. So very few animals to see. Shame because we wouldn't go again.

A bit disappointed on this visit. A lot of areas empty or 'having work done'. It felt like half the animals were missing and the whole place looked a bit scruffy.

I visited on 29/05/2022 and have to say I was truly shocked and disappointed. I have visited plenty of times and always had a brilliant visit but this last visit we hardly saw any animals alot of the enclosures were having maintenance.

Extremely dissapointed i have been to many zoos and twycross by far has to be ths worst i have ever sewn barely any animals and the ones
that are there are locked up and seem extremely depressed it was very sadening to see the animals like this the groundscwere unkept signage is really poor no talks you dont see any staff attending to the animals during our visit i xont think twycross could be catorgorised as a zoo its more a childrens play area the are so many unkept empty enclosures and the place looks tptally run down the animals deserve so much more they need to bs moved elsewhere so the can be happy and not locked in enclosures i found it quite upsetting the conditions need to seriously be looked at for the welfare of the animals i wouldnt of thought that a zoo coyld run under those conditions nowadays the staff are uninspiring from the animals to the staff it was all quite sad to see and experience if anyone from animal wefare sees this review please the animals deserve better i used to think dudley zoo was standard chester zoo is great edinburgh zoo is top class but sorry twycross the animals need to be relocated were they are loved and twycrosd needs a complete overhaul before reopening its very sad to see and experience what seemed like 1970s conditions

Extremely disappointed with our visit last Sunday! There’s barely any animals there and animals they say are there seem to be hiding somewhere?!
Most enclosures are closed and requiring maintenance. Our children were bored and asking where all the animals were! Not enough options for places to eat.
Total waste of £100. Very disappointing. Will not be returning again.

Today’s visit was a gift from daughter and partner/something we had looked forward to as we had to cancel previously due to covid restrictions. Sadly most of the animals were not in evidence. Lots of areas closed or unkempt. Some toilets closed. Very poor/will not visit again.

Myself and wife visited twycross today what a shambles most enclosures empty and untidy mice in most enclosures and how many children's play areas I thought the animals should be put first you could not go through some of animal inside areas as blocked of we visit lots of zoos all over the country and now class this zoo the worst don't bother to visit we won't be returning after today's experience zoo is looking tired and stupid fences and barriers everywhere but inside ay area and gift shop no restrictions come on twycross directors sort this place out the original founder molly would be ashamed

Visited the zoo today and was very disappointed there was barely any animals you pay a lot of money and don't get to see much my children were expecting to see lots of animals.in the enclosures but Toby greeted with no animals and a sign saying work being done won't be visiting again any time soon

Visited here yesterday and we were very disappointed. Most of the enclosures were closed. Not many animals at all, we would have been better with a trip to a local park! Very disappointing for the money we spent! The 3 kids were bored and kept asking where the animals were!