I impulsively bought a cushion grip on Ubay without really thinking about shipping and customs fees turns out I could not afford it right now. Luckily, I canceled the order the same day, and now I'm j... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I made an impulsive purchase, I always buy from Ubay but couldn't really afford my Cushion grip right now, I also did not keep in mind shipping and customs. I canceled my purchase the same day and wai... Toon meer
Bedrijf heeft geantwoord
I was really weary after reading the reviews here and on hellopeter. But I must say i was very pleasantly surprised. My item arrived 2 days early, and I was communicated with at every turn. They as... Toon meer
Bedrijf heeft geantwoord
They claimed they did not receive payment for my order and then cancelled without notice. Luckily I paid via PayPal and low and behold I could very quickly be refunded the money they "did not... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Ubuy is South Africa's biggest-selling global shopping portal. A diverse range of international products that meet the varied requirements of people are available on this eCommerce platform. Explore the diverse collection of premium brands in popular categories on this international shopping website. You can shop for electronic gadgets, fashion accessories, beauty products, clothing items, travel & outdoor amenities, home & kitchen appliances, office & school supplies along with laptops, smartphones and their accessories online from Ubuy South Africa. Purchase them from any of Ubuy's international shipping stores in the USA, UK, China, Japan, Hong Kong and Korea. We assure dynamic customer services to all our clients and a rich cross-border online shopping experience. Moreover, you get to choose from millions of worldwide brands that are not easily available on many other shopping portals in South Africa. ✓Reasonable Prices ✓Big Discounts ✓Great Offers and Deals ✓Fast Shipping ✓Genuine Brands ✓100 Million+ Products ✓Multiple Payment Options ✓No Amount Capping ✓Prompt Custom Clearance Services ✓Express Shipping | Online Shopping | Electronics, Health & Beauty Phones, Fashion | Ubuy South Africa
Contactgegevens
No. 1 Quark Crescent, Linbro Business Park, KWI 918054, Sandton, Gauteng 2065, South Africa, 2065, Gauteng , Zuid-Afrika
- +27 (87) 5517234
- care@ubuy.za.com
- ubuy.za.com
3,9
Goed
199 reviews
Heeft 80% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
After struggling to clear my parcel by…
After struggling to clear my parcel by the customs,you returned the parcel and helped me with filing for the refund.I really appreciate this as I got my money back.
1 februari 2023
Antwoord van Ubuy South Africa
Hello Rwaburindi Dieudonne,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Truth worthy
3 april 2023
Antwoord van Ubuy South Africa
Hello Adebola Paveun,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Ubuy has always been fully reliable and…
Ubuy has always been fully reliable and I have used it many times
2 april 2023
Antwoord van Ubuy South Africa
Hello Prof Halina France Jackson,
Thank you for your valuable feedback & rating. Your review encourage us greatly. Happy Shopping!
Best Regards,
Team Ubuy
Quick and efficient service
No nonsense shopping, arrives in record time, great choice options.
25 maart 2023
Antwoord van Ubuy South Africa
Hello Nicola,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
From the time I placed my order…
From the time I placed my order everything was on track and wonderful service and experience.
I definitely recommend Ubuy.
Pauline Gallagher
South Africa 👌🏻
21 maart 2023
Antwoord van Ubuy South Africa
Hello Pauline Gallagher,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
My order was cancelled as the wrong…
My order was cancelled as the wrong delivery fee was quoted and the amount I got refunded was R400 less than what I paid and I didn’t even get anything
20 maart 2023
Antwoord van Ubuy South Africa
Hello Simone Kahn,
Thank you for sharing your valuable feedback. We are sorry for the inconvenience caused. Your ordered item went out of stock with the supplier. We have tried to arrange the product with other sellers but none of them was able to supply it so we were forced to cancel your order. We do not stock any products, hence, all the products are supplied to you on a back-to-back basis with the help of abroad sellers.
Also, If any extra amount is deducted from your account then please contact PayPal for the same as they might have deducted currency conversion charges because this was an international transaction and our base currency is USD.
We value our customers and take all the necessary actions for their satisfaction. Again, we are sorry for the inconvenience caused to you.
Best Regards,
Team Ubuy
STEER CLEAR
They claimed they did not receive payment for my order and then cancelled without notice.
Luckily I paid via PayPal and low and behold I could very quickly be refunded the money they "did not receive" through Paypal's dispute channel. Cannot imagine the nightmare to get my money back if I paid via card.
Also the telephone agent's attitude - 0 stars. Condescending and rude!
Just stay away. Lots of other better companies out there. Don't risk your money.
29 maart 2023
Review zonder uitnodiging
Antwoord van Ubuy South Africa
Hello M Walt,
We are sorry to hear that. Please accept our sincere apologies for the inconvenience caused to you. We request you to please let us know your query in detail along with the order number at info@ubuy.com. Our team will look into the concern. Thank you once again for your valuable feedback.
Best Regards,
Team Ubuy
Reliable and prompt service
I am happy with the service I got from Ubuy. I got what I ordered on time.
14 maart 2023
Antwoord van Ubuy South Africa
Hello Rian Van Loggerenberg,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Quick delivery
Quick delivery, well packed not broken when received,absolutely awesome products on line to purchase,most of all very easy to purchase stuff.
28 februari 2023
Antwoord van Ubuy South Africa
Hello,Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.
Best Regards
Antwoord van Ubuy South Africa
Hello,Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.
Best Regards
Quick delivery
20 februari 2023
Antwoord van Ubuy South Africa
Hello,Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.
Best Regards
2nd time I have ordered through Ubuy
2nd time I have ordered through Ubuy. Have not yet received my second order but it is due to arrive this week. Excellent communication and quick responses to queries. Highly recommended
10 februari 2023
Antwoord van Ubuy South Africa
Hello, Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.
Best Regards
Excellent service
Excellent service. Goods arrived without any problems (normally when you purchase goods internationally from South Africa it becomes a major mission).
29 januari 2023
Antwoord van Ubuy South Africa
Hello Carol Nel,
Thank you for your valuable feedback & rating. Your review encourage us greatly. Happy Shopping!
Best Regards,
Team Ubuy
My order was placed on the 29th of January 2023, and immediately I received communication from UBUY on the status of my order, and it was easy to track it on the site as well...I received my parcel
From the ordering process to the communication between UBUY and the Courier down to myself. Fluent, and effective. The ordering is such a breeze, and UBUY make it a bit easier for me in South Africa to get items we can only dream of seeing on our shelves...
7 februari 2023
Antwoord van Ubuy South Africa
Hello,
Thank you so much for taking the time to share your feedback & rating. Your review is very important for us. Happy Shopping!
Best Regards,
Team Ubuy
Antwoord van Ubuy South Africa
Hello, Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.
Best Regards
Great unique stuff.
29 januari 2023
Antwoord van Ubuy South Africa
Hello, Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.
Best Regards
So far I am very disappointed with delivery service-A Delivery Delayyyy
So far I am very disappointed with regards to my package not being delivered on time…when I track my package, it was supposed to have arrived 2 days ago but it’s still stuck in “custom-delays”(it’s been stuck since 24 jan,imagine!!) whereas I’ve already paid for custom fees as well as shipping & handling fees on the day of purchase…I tried to communicate with the delivery company(DHL) and they told me the same(that it’s withheld by custom fees)…I’ve emailed the customer care service team of Ubuy several times and still haven’t gotten feedback regarding this matter!they’ve only told me that my concern is taken to the right department to deal with, this is not enough for me!…I really need my package delivered ASAP!Can I just get my package please Ubuy!…am very disappointed of the service…I really hope that they see this and get their jobs done!
1 februari 2023
Review zonder uitnodiging
Antwoord van Ubuy South Africa
Hello Tshegofatso Benignity,
Thank you for sharing your valuable feedback. We are sorry for the inconvenience caused. We have shared the details over the Email for which you are concerned. Kindly revert us on the same.
We value our customers and take all the necessary actions for their satisfaction. Again, we are sorry for the inconvenience caused to you.
Best Regards,
Team Ubuy
Wonderful service!
31 januari 2023
Antwoord van Ubuy South Africa
Hello, Thank you so much for your feedback & rating! We will share this with the store team to let them know to keep up the amazing work.
Best Regards
Scam Promoters and defenders
Wow, what a terrible experience buying from them, and a costly one too. Lost almost R3000 and no assistance from them. Received a cracked cricket bat, and was not as thick as advertised. The whole product is a scam. There was a delay in shipping the product to me, and this led to me being not available to inspect the product immediately. Now after inspection of the bat, I contacted Ubuy for assistance, but was told they cannot assist...I must take it up with the supplier. I didn't buy it from them, I bought it from Ubuy so I expect assistance from Ubuy. You should be ashamed of your lack of respect and assistance to your customers. Had no help from you whatsoever. I have tried to post a product review on their website to warn other customers, but alas, they don't even have the honesty and decency to show my review
8 januari 2023
Review zonder uitnodiging
Antwoord van Ubuy South Africa
Thank you for sharing your valuable feedback. We are sorry for the inconvenience caused. We have shared the details over the Email for which you are concerned. Kindly revert us on the same.
We value our customers and take all the necessary actions for their satisfaction. Again, we are sorry for the inconvenience caused to you.
Antwoord van Ubuy South Africa
Hello,
Thank you for your valuable feedback & rating. Your review encourage us greatly. Happy Shopping!
Best Regards,
Team Ubuy
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