Uk Cettire Reviews 

By far the worst customer service I have ever encountered in my life. I purchased a £300 pair of shoes from them, and when I returned them because they didn't fit, they rejected the return saying they were "used". The only place I used them was in my bedroom, to try them on!

If you're thinking of buying from these people don't, or you may get robbed like I did.

This company is very sneaky with their ways. Reselling items and charging YOU to return them. Not only this, but you have to spend money printing out and organising everything to return. Their way or no way.

For a company who charges premium for everything, this is frankly comical. I will be disputing this but stay away from them. they'll screw you over one way or another.

Where to begin? I ordered an iPhone 15 pro case on September 30th, on October 2nd an iPhone 15 pro MAX case was delivered. I immediately contacted their customer service dept., who said that I should take photo's of the item with labels and then download the returns label. I took the photo's which clearly state the item is indeed an iPhone 15 pro MAX and not the smaller case that I ordered. I was then informed that i would be charged £20.00 for the return. I did absolutely query this as the error was theirs and not mine. Anyway the case was collected the following day and receipt of it arriving back with Cettire was confirmed on October 5th. Since then I've had correspondence from the customer service team, Erica, Peggy, Tim, Christina, Wendy, & Alice (I use the term customer service with tongue in cheek, and nowhere in the UK in 2024 would you find any team with people having these names) all saying, they're so sorry for the inconvenience but 'the team' whomever they are haven't confirmed yet if i can have a refund....... What sort of company is this? I've now had to contact American Express to hopefully retrieve my money and sort out this shoddy shambles. I'd certainly give these guys a very wide berth.

Do yourself a favour order your luxury goods from a reputable company like End.com or similar. Who's prices may be slightly higher but offer free returns and you know will be genuine.
Unlike Cettire.
Absolute scam artists.
You order items that come from a variety of suppliers at different delivery times (lead times unknown)
You pay £20 delivery £20 returns (even if the mistake is theirs) and they don't refund cash (which surely is illegal?)
I'm out of pocket and mad I didn't read these reviews first (I mistakenly read the non uk trust pilot!!)
Never again and neither should you.
Also you can get a feel for how much a company care by whether they have a valid counter argument to negative reviews.
Their silence is deafening!
Avoid at all costs and stop these Charlatans trading in the UK for good.

Horrendous.
Returned Manolo Blahnik heels as they didn’t fit. Tried one shoe on for less than 30 seconds - they were a sale item…nothing wrong with them, they just didn’t suit me and the size was wrong.
I returned them the next day.
They sent them back to me 3months later with scratches on refusing to refund me.
DO NOT USE THIS COMPANY

Extremely bad platform, I have purchased loafers ( wrong size) returned the same day I got it. They hold the return for 10 days and then send them back to me without any explanation why return was not accepted.

Horrible company

Cettire is SCAM ! do not buy from them.
1. I believe that they offer fake products: i have ordered Gucci sneakers, size 38, but is came in a size 45 literally. See the photos attached. If the item the original then how can it be that they mixed 38 and 45? and the shoes are worth almost 1K eur....
2. Once they received the item back, they kept my money for more then a week, why? .... None of the online company does it.
And of course they deducted 25 eur out of the amout the owed me, although i believe it was their responsibility!!!

Purchased a Mulberry bag. Delivered in good time but clear fault in the leather on the front of the bag. If I had changed my mind I'd happily pay £20 postage to return but I've been sent faulty goods. I won't be purchasing from this site again. Not good enough.

I'm being scammed for £400. Ordered a pair of shoes which were too small, returned same day they arrived and they are claiming that I have worn them and will not refund !

With all these issues we should look at if we can make a group action claim

Do not buy from this website! Its a scam!!
They will find any reason not to return your item. Mine was as it arrived and they said that the creases made it unsaleable and therefore they would not give me a refund. The creases were from the packaging!

€25 ech product to return your order. So i have to pay €75 for 3 products. Its insane!

STOP ordering from these people, they deserve to go bust when good companies like matches were forced to.
They DO NOT care about the customer, at all. They talk about supposed quality control then how is it I was sent the complete opposite item to what I ordered.
Lo and behold to return a mistake THEY made, I had to pay $20 ahaha a joke rigjt?
Terrible company, run by terrible people, staffed with terrible people. Need I go on?
They are obviously part time scammers.

I really regret shopping with Cettire as I lost over £800. I returned an item that I didn't like, still with all the tags on, but they returned it to me saying it wasn't in the brand box. It didn't even come in a brand box! As with most of the reviews on this site, it’s so clear that once they have taken your money, they simply don’t care whether you are satisfied with their product or not. They just say the matter is closed. I do not think their customer service is fit for being a retailer of luxury brands. I will not be shopping with Cettire ever again, no matter how low the price, it is just not worth the hassle or cost when something goes wrong. Pay the extra and shop with Farfetch.

The Supervisor is extremely not understanding and not customers oriented.
Your website should at least state Free Shipping prominently with a certain amount purchased so that your customers can know.
Now I am very very disappointed as the item I bought was already S$331 and I could just add in a sock to my order for free shipping.
Kindly look into this as a goodwill gesture to waive the shipping cost for this item.
This is my 3rd order from your company, Cettire.

The thing is that I couldn't cancel this order and to reorder with additional item because it was already shipped.
The difference is only S$$20 to add to S$350.
And the shipping fee is S$35.Feel so CHEATED....
I want to attach the receipt as proof of my case.
And I have attention to the Manager of Cettire. Hope he / she will respond promptly with deep understanding from the customer point of view.

Stay far away from this website, it´s an absolut scam...! They charge 25USD for every item you send back, so if you return 3 items, thats will be 75USD they will deduct of your refund, which you will have to have 6 months of patience for, if you want to recieve it. Also they don´t stay up to date with their item stock so you can risk the items you really wanted not being in the package when you finally recieve it. Which can take an awful long time! No customer service what so ever, just auto generated messages. Absolutely horrendous online shop! Stay far away! Also this shop is based in Australia, NOT the UK.

Bought some Jimmy Choo shoes that arrived damaged. Tried to contact Cettire for a replacement shoe, customer service has been awful. Taking weeks to reply and have now just said I can return them for them to review & they will consider store credit despite me contacting them with photos the day that I received the shoes! No apology, no offer to repair or replace & we are now 2 months down the line.
Dreadful company! Avoid at all costs!!!!

I ordered a very popular pair of designer sliders from the website. It was sold out the following day. When I did not receive a delivery notification email within 3 working days & I had to contact customer services, I became worried. Particularly given all the negative reviews on here. I, like others, received a generic email stating deliveries can take up to 6 working days to be dispatched. After 6 working days I still did not receive a notification. I emailed customer services again. I feared the worse. However to my surprise I received a response within 24 hours stating they would chase this up for me. Less than 48 hours later I received an email stating my item was dispatched & I received it a day or two later. It was in brand new, mint condition. So all in all, I had a relatively positive experience with them apart from the fact the dispatching of my item took longer than stated.

Zero stars. Steer clear of this company not unless you want to loose your money. I ordered an Isabel Marant bag that came looking old, yet it had a tag on. I returned it at my expense and they said a refund would issued in 7 days. 2 months later after multiple emails getting bot replies, they returned the bag to me, stating it had nail marks on the bag and the case was closed, they would not be responding to any more of my messages. This is a very shady company. Will take this further.

fraudsters. For 2 weeks, they have not sent me the purchased product, the price of which was raised, and they are telling me that it is not available, but there are three items available! Scammers, I do not recommend

I purchased a pair of Saint Laurent loafers from them, the tops of both shoes started to split from the sides after a mere 3 weeks. I emailed Cettire’s customer service straight away with photos showing the quality issue, I thought given this extremely short timeframe, they would at least offer some sort of aftercare service, but their response was ‘we are unable to assist, and consider the case closed and will no longer be responding to it’.

I really regret shopping with Cettire. As with most of the reviews on this site, it’s so clear that once they have taken your money, they simply don’t care whether or not you are satisfied with their product or service. Quite frankly, I do not think their customer service is fit for being a retailer of luxury brands. Most definitely, I will not be shopping with Cettire ever again, no matter the price, it is just not worth the hassle when something goes wrong.