Uk Cettire Reviews 

Never have I ever experienced a return policy this bas

I purchased 4 different items but had to return two of them - I were supposed to get back 4.004.05 DKR but they refunded after 5 weeks!!! only 1.753 DKR. I mean SERIOUSLY?! This is extremely unprofessional and I strongly advise against purchasing from this company. It seems legit but is run by frads.

This company operates an EXTREMELY SHADY BUSSINESS.
By making a purchase with cettire.com you agree that your rights under the consumer act will be HEAVILY violated.
They simply DON’T offer a refund no matter what. They will FORCE you to purchase from them and block your money in a voucher.
I’ve opened a claim in the small court in England and sueing their CEO, Dean individually.

DO NOT BUY FROM HERE, REGARDLESS OF THE PRICE!!!!!

Received a faulty item 5weeks ago…it took 3.5weeks for them to refund 50% of the purchase price, with no explanation as to why. I have been chasing customer services since with the only response being ‘we have yet to receive an update regarding the outcome’?!

Hi
You are not a serious seller. You forced me to accept a product that I don't like and that doesn't fit me. You did not accept the return because the box is scratched. The box is not scratched and I returned it exactly as I received it. I sent you pictures and a video. It is about Order #3588429
31/03/2024. After you kept it for almost a month, you sent it back to me. I have sent you all the proofs, the DHL proof, pictures, video.
This an abuse .
Regards
Catalin Romanescu

What a shithouse of a company, do not buy anything from these people unless you are 100% sure you want the product and it’s the correct size. You can return your item at a cost to you of £20 to yourself but best of luck receiving a refund. They might have some decent deals but I would avoid like the plague.

I expedited a package, it was received 10 days later even though I was charged for 2 day delivery. The expensive top is ugly, boxy and too big. I tried to returned, and I was told to contact costumer service. I did, it took them 2 days to respond just to direct me to their return policy. I emailed again and I was told that I was too late to return it because it had to be with them within 14 days, mind you it took them 10 just to get here. They ship DHL, we don't have the service here, it comes from a neighboring state. Many emails later, they asked me for pictures, of the unworn garment, all tags, packaging, code. I sent 6 they took 5 days to tell me that it was too late to return it... again... there is no way I could have send it back within the allotted time. They are a scam do not buy for them, it is not worthy.

WARNING!!!! - I would leave zero stars if I could!

I placed an order, eagerly awaiting my item, only to have it delivered to the wrong address by their courier. When I reached out to Cettire for assistance, hoping for some type of customer service, I was met with a dismissive response instructing me to deal with the courier directly. Fine, I thought, I'll give it a shot. But surprise, surprise, the courier couldn't recover the package.

Feeling like a ping-pong ball bounced between Cettire and the courier, I followed up with Cettire again, as the courier had advised. But what did I get? Silence. Absolute radio silence. It's infuriating to deal with a company that washes its hands of responsibility when it's clearly their mess to clean up.

Cettire's lack of accountability and abysmal customer service have left me not only without my purchase but also out of pocket! Save yourself the headache and steer clear of Cettire unless you're prepared to gamble with your money and sanity.

Joseph Fritzel’s favourite shop,this site won’t /should allow me to type my true feelings on this company of nonces’.
Staffed by mip-mops.

I was bought a very expensive Barbour jacket as a present by my wife. I opened the present 28 days after it was purchased. The jacket was too big so I went on the Cettire UK website to find out about a return. The website informs you that there is a 14 day return policy. They have to receive it within 14 days. It does say they will use their discretion on anything after this period.
As it was a present and wasn’t given to me until after the 14 days return period I thought I may be able to get them to use some discretion. Emails were traded between me and the Cettire customer service people. I received one a week ago asking for photos of the jacket to show it was in pristine condition with tags, barcodes still attached. This I duly did sending them about 8 photos.
Today I received a message from a manager saying, they wouldn’t accept my return as it was outside the return period, and as it was very unlikely that it would be in DHL’s hands within 10 days of purchase, so because of that reason they hoped I would understand. What was the point of the emails over the past 2.5 weeks?!
Don’t buy from Cettire unless you are really sure that the size will fit, and if it doesn’t get it back sharpish!
And why say that they do use discretion when they clearly don’t!

DO NOT BUY FROM HERE IF YOU ARE NOT 100% ON YOUR ITEM, RETURNS ARE TERRIBLE!!!

Order returned for refund, 2 weeks later still no refund. Poor customer service, lack of communication. I chased this up to be told that they were 'yet to receive an update regarding the outcome of my return' - what does that even mean!?

I know the item has been received at their end as I have tracking.

They signed the email off with 'thank you for your understanding and patience' - I am neither understanding or patient when it takes over 2 weeks to even acknowledge my return. How long is is going to take to process my return once you have acknowledged it????? Another 5-7 days at least I imagine!! Avoid.

I've honestly only ever had a good experience from Cettire,I've chosen my item in my size and colour and it's arrived very quickly and I'm happy.

If I could give this company NO STARS I would, after buying a high price item from this company it was flawed so I tried to return it.It also stank of perfume from top to bottom.
After nearly 3 months of countless emails and pictures I had taken of the flaws, all I got back was generic emails.
They eventually sent my skirt back and said I wont be getting a refund because the tags had been removed.I absolutely DID NOT remove any tags, its a LIE.
SO BE WARNED it is something they can easily say to avoid giving you back your refund.
Avoid,avoid, avoid, don't let their cheap prices fool you!!!

Listen Listen Listen!!!!! When you see as many bad reviews about Cettire totally believe them. I unfortunately did not and have suffered the consequences! Someone else called them thieves, well that’s my description now as well.
I ordered two pair of Ferragamo shoes. Returned them just like they came in original red Farragamo boxes, unworn and all tags, in the box as per the exact instructions provided from Cettire. I put both pair in one cardboard box because I was only provided one label as it was one order for 2 different sizes $1296.78 Cettire sent wrong sizes!

Was picked up by DHL and received by Cettire and signed for by their employee, Erica Regis. with day and time stamp. They are saying they have only received one pair! Thieves! I have yet to get any refund and has been going on for a month or more. They have no telephone # number( another red flag) and my research shows they are located in Australia !?! They only communicate via emails and that is sparse and long periods of time in between my emails. I think lysts.com should take them off their lists and I plan to reach out to lyst next about my experience and what a terrible, bogus company they are. This is my first time to write a review ever but had no choice. DO NOT order from them. Listen!

Awful company. Do not buy from them. I bought two pairs of jeans for £700, both were too small so I emailed them and asked if I could exchange for different sizes, they said no but to send them back for a refund. They took two days to respond coincidentally. As I didn't have an account I emailed again to ask how to return them and they told me to open an account etc and my items would appear in there and to follow the returns process. I did this on day 14 and one of the items showed as being past the return date. I emailed them again, they responded two days later and simply said we will not accept a return as I was past the return date. The other pair I managed to complete the return process for, printed the label and it said DHL would collect the following day, 2 days later they haven't. I have contacted DHL (all automated), Cettire dont give you any contact details for DHL by the way, and input Cettires reference they gave me and DHL have no record of it! At the moment I have £700 of jeans that don't fit and by the looks of it I won't be able to return. I have 3 emails I've sent to Cettire that still haven't had a reply. Horrible business.

Please don't buy anything from this page! Is it possible to give 0 stars? I returned my item in JUNE and have exchanged more than 40 emails with the Cettire customer "care" team. Still have not seen a cent of my money. Every time a new name replying variation over the theme that they have "escalated to their team" or "have not heard back from their team". It has been more than 7 months now and it feels like they are just hoping that I give up. Worst case CETTIRE is a scam - best case they are just illegally withholding my money.

Their returns policy is unacceptable. My husband bought me a handbag for Christmas. I emailed Cettire as soon as I received it to let them know it was not to my liking and would be returning it as soon as I could. Also the bag opening was so tight I think it was probably faulty. On January 7th they came back and said I was too late. The bag should have been returned within 10 days irrespective of the Christmas break. In other words on Christmas Eve. So unhelpful and unsympathetic. I was very upset, it cost a lot. DONT USE THEM. I wouldn’t trust them with ANY purchase.

Appalling customer service. I was sent an incorrect item that was purchased for a Christmas present, customer service took ages to respond. They asked for photographic evidence & then said there was no issue with the item during their quality control process. No apology for their mistake. I was offered store credit only & would have to pay £20 to return. This is ludicrous… I will never order from this company again & suggest others stay clear. I am very sceptical of their positive reviews… the company comes across as very amateur and poorly ran. Save yourself the stress & order from FarFetch!!

Absolutely shocking company will never use again. Charged for items I didn't receive then wouldn't return item even though it was bought foe a Christmas preseny and it didn't fit. Absolutely shocking do not use

Customer service response is soooo friggin slow! I'd get a faster response from a sloth. I've already missed out on a discount promotion and sale listing due and how slow they are and now even interest to their site. Will not be purchasing even if they do reply back in 2025!!

I ordered a canadian goose jacket, it was too small so tried to return it, they provided a returns label, I sent the item back on the 15th dec only to receive it back on the 21st dec! Cettire customer service are all automated so no help. Need another returns label and a customs invoice still not had any help it's now 6th January. Going to citizens advice now, so much stress. £893 LOST. they don't care do not buy from this company