Good general experience but lacks finer hotel detail which are not always routinely available, such as free parking on site available? Free tea/ coffee available in room? Some TV chanels in yo... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I paid £25 for one night and my expectations were exceeded. The rooms are very very clean , the reception staff waited an hour past last check in for me, the room had everything, including thoughtfull... Toon meer
Bedrijf heeft geantwoord
My husband and I have just had the most relaxing and restful time at the fabulous Seamill House Hotel. The staff are wonderful! So helpful, professional and friendly! Praise to the housekeeping ladie... Toon meer
Bedrijf heeft geantwoord
Room was not clean, was given dirty towels, brown flecks in the bath, not sure of origin, scab in the bath, what looked like sick on the tiles near toilet. The hotel is contactless so couldn't approac... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
With Hotels.com, it’s all in the name. Choose from hundreds of thousands of hotels and earn rewards on all of them for every trip. We make it easy to find the right stay, wherever you’re headed. We help travellers book hotels with confidence. Through instant discounts, comparison tools, 24/7 customer service and flexible options, it is easy to find the right hotel for every trip. From earning rewards for your future trips on eligible stays to unlocking Member Prices for instant discounts, we’re here to make booking feel simpler, more valuable and help you save time choosing the right stay. We’ve built Hotels.com to help travellers spend less time comparing endless choices and more time feeling good about the stay they book. With upfront pricing, helpful hotel comparison tools and flexible options when you need them, we make it easier to book with confidence and get more out of every trip. *Subject to Hotels.com Rewards terms and conditions, as explained at www.Hotels.com. Taxes and fees apply to the free night.
Contactgegevens
Angel Building, 407 St John Street, EC1V 4EX, England, London, Verenigd Koninkrijk
- 0203 024 8216
- https://www.hotels.com/lp/b/getintouch
- uk.hotels.com
3,8
Goed
1K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
You are the worst I have ever…
You are the worst I have ever encountered in all my years of traveling. I have traveled everywhere, and never before has a room—booked and paid for weeks in advance—been cancelled while I was actually boarding my flight. You ruined my short vacation in Bergamo; after two days, we had to go to Monza because we had—luckily—only managed to find accommodation in Bergamo for a couple of nights. I say "luckily" because we were at risk of having to spend the night at the airport. Not that you care, of course. On top of that, all of this resulted in higher costs and unnecessary hassle during our vacation.
16 september 2026
Antwoord van Hotels.com
Hi Antonino,
Thank you for sharing your experience. We hear your concerns about the room cancellation close to departure and the impact this had on your trip plans, accommodations, and overall travel experience. We recognize the importance of reliable booking confirmation and timely support when changes affect a stay during travel.
Please reach out to us via our Help Center at uk.hotels.com/helpcenter so our team can look into this further.
Thanks,
Hotels.com Customer Support Team
Terrible
Terrible. I accepted the cancellation cover when I booked. I have not been able safely to get my money back. Some outfit called x cover also covered cancellation but is impossible to contact. Dodgy phone numbers. The hotel was very kind and have cancelled but have tried unsuccessfully to get a refund.I shall not use Hotls.com again.
6 september 2026
Antwoord van Hotels.com
Hi Gill,
Thank you for sharing your feedback. We understand your concerns about the cancellation cover, the refund request, and the difficulty contacting the provider, and we can see how important clear support is in this situation.
Please contact us through our Help Center at uk.hotels.com/helpcenter so our team can assist you further.
Thank you,
Review Resolutions Team
Expedia Group
Antwoord van Hotels.com
Hi Ray,
Thank you for sharing your feedback. We are pleased to hear your check-in was easy, and we are glad the helpful staff, good food, and convenient parking added to your stay.
Thank you,
Review Resolutions Team
Expedia Group
The room unfit to call accommodation
The room unfit to call accommodation. The bed was 2inch off the floor and a mattress. It was the size of a single room when was meant to be a double. First time using this site and won't be using it again.
19 september 2026
Antwoord van Hotels.com
Hi Steve,
Thank you for sharing your experience. We hear your concerns about the room setup, the bed arrangement, and the difference between the room booked and the room provided. We recognize the importance of accurate listing details and accommodations that match the booking made.
Please reach out to us via our Help Center at uk.hotels.com/helpcenter so our team can look into this further.
Thanks,
Hotels.com Customer Support Team
Not worth the money paid
Rating: ⭐⭐ — Great staff, but unsuitable for mobility needs & poor value
Stayed 2 nights with a group of 5 rooms. I have a disability and cannot walk long distances — the lift failed after our first night and only worked again the morning we left. We were told there were 4 steps, but with the lift out it was far more — completely unsuitable for anyone with mobility difficulties.
Rooms & facilities
- All 5 rooms were different standards — some had bath + shower, others only shower
- One room: TV hanging off the wall; another: bath wouldn’t drain
- Room keys kept failing — blamed on phones touching them, but there are no room phones provided
- Overnight: a colleague needed help at reception, had to use their mobile — staff said someone would come, which they did, but it shouldn’t be necessary
- Decor is dated, worn, poorly maintained. Rooms cramped, basic, and vastly overpriced. Premier Inn / Travelodge rooms are far better and better value.
The positives
- Staff were genuinely excellent across the board
- Check-in receptionist very professional
- Breakfast staff were amazing, breakfast is decent
- The bartender was charming — a real credit to the place
Summary
For the price paid, this fell far short. If you have mobility issues, avoid — the lift failure made access impossible. Rooms tired, overpriced, inconsistent. Only the staff save this from being worse.
12 september 2026
Antwoord van Hotels.com
Hi Jennifer,
Thank you for bringing this to our attention. We can see why the lift failure, especially given your mobility needs, along with the inconsistent room standards, maintenance concerns, and overall value of the stay, would have had such a significant impact on your experience. We also appreciate you highlighting the professionalism and kindness shown by the staff during your visit.
Please contact us through our Help Center at uk.hotels.com/helpcenter so we can look into this with you.
Thanks,
Hotels.com Customer Support Team
The site is easy to use and I booked…
The site is easy to use and I booked the hotels easily
Which is good because sometimes you need to book fast when moving from place to place.
1 september 2026
Antwoord van Hotels.com
Hi Timothy,
Thank you for sharing your experience. We’re glad to hear the site was easy to use and that booking hotels felt quick and straightforward. When travel plans move fast, a simple booking process can make a real difference.
Thanks,
Hotels.com Customer Support Team
The hotel needs shutting down and new…
The hotel needs shutting down and new management it’s a disaster waiting to happen
Fire alarms should not be covered legally and lighting in corridors at night should be standard.
11 september 2026
Antwoord van Hotels.com
Hello,
Thank you for bringing this to our attention. We understand your concerns about the hotel conditions, including the fire alarms and corridor lighting. Feeling safe during your stay is important.
Please contact us through our Help Center at uk.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Good general experience but lacks finer…
Good general experience but lacks finer hotel detail which are not always routinely available, such as
free parking on site available?
Free tea/ coffee available in room?
Some TV chanels in your home language such as English are provided.
Otherwise booking are reliable and accurate.
21 september 2026
Antwoord van Hotels.com
Hi Alan,
Thank you for taking the time to share your feedback. We’re glad to hear the booking process has been reliable and accurate, and we appreciate your comments about the additional hotel details you would like to see more clearly. Information such as parking, in-room refreshments, and available TV channels can be very helpful when choosing where to stay.
Thanks,
Hotels.com Customer Support Team
No staff on duty in the morning to…
No staff on duty in the morning to serve continental Breakfast.
17 september 2026
Antwoord van Hotels.com
Hi Tracy,
Thank you for bringing this to our attention. We recognize your concern about no staff being available in the morning to serve continental breakfast. Having breakfast service available as expected is important.
Please contact us through our Help Center at uk.hotels.com/helpcenter for more help.
Thanks,
Hotels.com Customer Support Team
After arrival I was told no rooms available
Booked and payed for a room well in advance, booking was confirmed, when I arrived a rude receptionist told me (via Google translate) no rooms available and nothing will change that. I had to look for an emergency accommodation somewhere else which is not a nice experience.
19 september 2026
Antwoord van Hotels.com
Hi Leszek,
Thanks for letting us know about this. Your concerns about arriving with a confirmed booking and being told no rooms were available are clear. Having your reservation honored and receiving clear communication during check-in is important.
Please contact us through our Help Center at uk.hotels.com/helpcenter to get help with this.
Thanks,
Hotels.com Customer Support Team
The new rewards scheme brought me back…
The new rewards scheme brought me back in, I didn't use this site for 2 years when the rewards scheme changed. Keep it like this and you'll get 5/10 stays per month from me for the foreseeable future.
21 september 2026
Antwoord van Hotels.com
Hi Ryan,
Thank you for taking the time to share this. We’re glad to hear the new rewards scheme has encouraged you to return and that it has made a positive difference to your booking experience. It’s great to know the current setup is working well for you.
Thanks,
Hotels.com Customer Support Team
Easy to navigate and find the perfect…
Easy to navigate and find the perfect hotels
10 september 2026
Antwoord van Hotels.com
Hi Satish,
Thank you for your review. We’re glad to hear the site was easy to navigate and helped you find the right hotels. A clear and simple search experience can make planning much easier.
Thanks,
Hotels.com Customer Support Team
It was easy to book with hotels.com
It was easy to book with hotels.com, the hotel was as described and the follow up ( confirmation of booking etc) all good
19 september 2026
Antwoord van Hotels.com
Hi Dave,
Thank you for sharing your experience. We’re glad to hear the booking process was easy, the hotel matched the description, and the follow-up communication was clear. Having everything come together smoothly can make the whole experience more reassuring.
Thanks,
Hotels.com Customer Support Team
Won't be a Karen here
Won't be a Karen here, but please
Sort it out, the website is a shambles
I type in my filters for price and you put different prices when I go back onto the map, it's like I'm being trolled
Please please please just WORK
21 september 2026
Review zonder uitnodiging
Antwoord van Hotels.com
Hi,
Thank you for sharing your experience. We hear your concerns about the website filters and the pricing shown on the map results. We recognize the importance of consistent search results and clear pricing throughout the booking experience.
Please reach out to us via our Help Center at uk.hotels.com/helpcenter so our team can look into this further.
Thanks,
Hotels.com Customer Support Team
easy app to use
easy app to use, had discount booking through blue light, very good price.
10 september 2026
Antwoord van Hotels.com
Hi Julie,
Thank you for your review. We’re glad to hear the app was easy to use and that you found a very good price through your discount booking. A simple process and strong value can make booking much more enjoyable.
Thanks,
Hotels.com Customer Support Team
Inadequacies in your online filter system
When looking deeper into some of the offerings, quite clearly they were unsuitable. One “hotel” was merely an unattended B&B with digital access and no breakfast. Other hotels had, in practical terms, no likely parking. Obviously these factors seem to be ignored in the historic feedback and the “hotel” continues to provide inadequate and quite insecure facilities for our needs and ages. There seems to be little point in entering filters if they are overridden by your system. Fortunately, I tolerated the inadequacies to eventually find a suitable stay which was a real hotel for a person of my profile.
6 september 2026
Antwoord van Hotels.com
Hi JeeTee,
Thank you for sharing your experience. We hear your concerns about the search filters, property details, and how some results aligned with your travel needs. We recognize the importance of accurate listing information and relevant search results when choosing the right stay.
Please reach out to us via our Help Center at uk.hotels.com/helpcenter so our team can look into this further.
Thanks,
Hotels.com Customer Support Team
I've never had any problems booking…
I've never had any problems booking with hotels.com as the website is very easy to use.
7 september 2026
Antwoord van Hotels.com
Hi Colin,
Thank you for taking the time to share your feedback. We’re glad to hear booking has consistently gone smoothly for you and that the website has been easy to use. A reliable and straightforward experience is always important.
Thanks,
Hotels.com Customer Support Team
Antwoord van Hotels.com
Hi George,
Thank you for sharing your experience. We’re glad to hear things went well, especially during an emergency trip. When plans are unexpected, a smooth booking experience can be especially valuable.
Thanks,
Hotels.com Customer Support Team
Antwoord van Hotels.com
Hi Alison,
Thank you for your review. We’re glad to hear the booking process was very easy and speedy. A quick and simple experience can make travel planning much more convenient.
Thanks,
Hotels.com Customer Support Team
Had an overnight stay at Damon's and we…
Had an overnight stay at Damon's and we was delighted with our room. We stayed in the superior room and the bed was huge, bath within the room with a separate shower/toilet room. The room was spotless . Tea, coffee and kettle provided. Plenty of fresh white towels. There was a dressing table area under a large tv and a separate working space if you wanted to work on a laptop. A wardrobe which had an iron and ironing board should you need it . Reception staff was welcoming and helpful. The restaurant which is just a short walk across from the hotel was lovely. . Delicious food, excellent service and there was a live act on which added to a great atmosphere. Would definitely recommend this hotel
18 september 2026
Antwoord van Hotels.com
Hi Barnett,
Thank you for sharing your experience. We’re glad to hear the superior room, its comfort and facilities, the welcoming reception team, and the restaurant all helped make your overnight stay such a positive one. It’s great to know you would happily recommend the hotel.
Thanks,
Hotels.com Customer Support Team
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