Hotels.com Reviews 

App was easy and provide all contact details.

Great hotel we used the spa too and found that quite relaxing

Good location for the restaurant we went to

Janet and Kevin were very friendly and helpful. Beautiful place to stay

Quick, easy, value and choice of accommodation. all aspects were straightforward from booking to stay. good communication via site.

Smooth progress all the way from choosing to paying for the hotel of choice. Great choice of accommodation but it is Edinburgh so not too difficult. Good prices among the properties on offer. Look forward to my next city visit with Hotels.com

Simple to book and arrange

Trouble free experience.

Very easy to use Web site which had all information and quick to use

Friendly helpful staff. Comfortable room and good breakfast.

I paid for breakfast on your booking form but the hotel did not recognize the breakfast inclusion and payment. I had to pay again for breakfast. 18 euros was paid. I expect a reimbursement from your company of 18 euros.

With its rooms, views, and atmosphere—and most importantly, the wonderful family running it—it is a magnificent place; a mother, father, and their son manage it together, and their great rapport really shines through. We were very pleased and recommend it one hundred percent.

Güler yüzlü aile işletmesi arıyorsanız doğru adres burası kahvaltı dahil temiz ve kedi dostları bir aile ortamı kesinlikle tavsiye ederim

It was easy to find and complete the booking. Attached restaurant was really good too

A book in a hotel is very easy. Find the city you want to stay in. Find a hotel you want to stay in. And decide what level of comfort and convenience you are after. It is that simple.

Easy navigation, clear info and description of properties.

Our stay at Spitakia Cottages in CHIOS GREECE was a complete nightmare, documented entirely on video recording.
​Due to unavoidable travel delays, we arrived for check-in at 00:30 AM. My family was exhausted, hungry, and needed to catch an early morning ferry the next day, so we just wanted everything to go smoothly. Clearly furious at being woken up, the host immediately acted with extreme hostility. Instead of a professional check-in, he pointed his index finger at us like a police officer interrogating criminals and shouted: "First of all I want to see your passport! You, you, and you!" I was shocked, but said nothing at the time just to avoid conflict.
​When I reported that a large centipede was crawling in our bed and had bitten me, he completely dismissed it and said: "It's a small village, having centipedes in the room is completely normal." When I told him that having venomous pests in guest beds is NOT normal, he completely blew up and flew into a rage.
​He made my 9-year-old daughter cry. She walked towards me and hugged me in terror. When I confronted him saying, "You are scaring my daughter, why are you shouting?", he aggressively yelled back: "It's my property, I can shout if I want!" When I firmly stood my ground and told him that he cannot shout at us, he intimidatingly threatened us, saying: "If even the smallest single item of my property gets damaged, I will report you to the police!"
​The property presented severe health and safety hazards: pest-infested bedding, broken AC with missing control knobs, loud noise, and a balcony with no safety railings. The host cannot deny any of this as he was fully aware he was being recorded on video.
​Formal legal complaints with full video and photographic evidence have been officially lodged with the Greek National Tourism Organization (EOT), Greek Consumer Ombudsman, and Tourist Police.
​Furthermore, Hotels.com failed miserably to support us. Manager Mr. Israel admitted that Hotels.com requested a refund, but because the host declined, they refused to take responsibility. Instead of ensuring customer safety, they hide behind template emails and refuse to act against illegal conditions. Avoid this property and service.

The room was smelly, the bathroom unclean, the welcome miserable and the $20 parking charge was an unpleasant surprise.

It is well located and on the plus side the bed was very comfortable and breakfast very good.

Contact Hotel.com staff to ask something question regarding my booking and Hotel.com staff promised reply to me as soon as they can but still didn't get any answer more than 2 week...
So, disappointed!!

Easy and quick to book a last minute trip

Easy booking process