Good general experience but lacks finer hotel detail which are not always routinely available, such as free parking on site available? Free tea/ coffee available in room? Some TV chanels in yo... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I paid £25 for one night and my expectations were exceeded. The rooms are very very clean , the reception staff waited an hour past last check in for me, the room had everything, including thoughtfull... Toon meer
Bedrijf heeft geantwoord
My husband and I have just had the most relaxing and restful time at the fabulous Seamill House Hotel. The staff are wonderful! So helpful, professional and friendly! Praise to the housekeeping ladie... Toon meer
Bedrijf heeft geantwoord
Room was not clean, was given dirty towels, brown flecks in the bath, not sure of origin, scab in the bath, what looked like sick on the tiles near toilet. The hotel is contactless so couldn't approac... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
With Hotels.com, it’s all in the name. Choose from hundreds of thousands of hotels and earn rewards on all of them for every trip. We make it easy to find the right stay, wherever you’re headed. We help travellers book hotels with confidence. Through instant discounts, comparison tools, 24/7 customer service and flexible options, it is easy to find the right hotel for every trip. From earning rewards for your future trips on eligible stays to unlocking Member Prices for instant discounts, we’re here to make booking feel simpler, more valuable and help you save time choosing the right stay. We’ve built Hotels.com to help travellers spend less time comparing endless choices and more time feeling good about the stay they book. With upfront pricing, helpful hotel comparison tools and flexible options when you need them, we make it easier to book with confidence and get more out of every trip. *Subject to Hotels.com Rewards terms and conditions, as explained at www.Hotels.com. Taxes and fees apply to the free night.
Contactgegevens
Angel Building, 407 St John Street, EC1V 4EX, England, London, Verenigd Koninkrijk
- 0203 024 8216
- https://www.hotels.com/lp/b/getintouch
- uk.hotels.com
3,8
Goed
1K reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
It was disgusting
It was disgusting. Everything was run down. Holes in the carpets or threadbare. There wasn't any food or drinks being served but seeing the place you wouldn.t choose to eat or drink there. The floors felt like they were going to give way. In short don't book to stay there I wish I hadn't and charged 100.00 a night for the pleasure. Why are these booking platforms still booking this hotel.
18 september 2026
Antwoord van Hotels.com
Hi Pauline,
Thank you for bringing this to our attention. We understand your comments about the condition of the property and the facilities during your stay. We know how important it is for accommodations to be comfortable and accurately represented.
Please contact us through our Help Center at uk.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Solo traveler
First of all it's my first time using hotel.com and my last. I booked a one night stay in south tenerife and my stay was confirmed straight away and that was the last thing I had from the property. I rang and texted the property and had no reply. I ended up booking another room with booking.com 🤬 hotel.com emailed me saying they couldn't get hold of the property and it was up to me to chase my booking 🤬what joke
20 september 2026
Review zonder uitnodiging
Antwoord van Hotels.com
Hi Paul,
Thank you for bringing this to our attention. We understand your concern about not receiving a response from the property and needing to make other arrangements. We know how important it is to have clear communication and confirmation for your stay.
Please contact us through our Help Center at uk.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Great website!
18 september 2026
Antwoord van Hotels.com
Hi Kin,
Thank you for sharing your experience. We’re glad you found the website great to use.
Thanks,
Hotels.com Customer Support Team
Overnight in Aberdeen
On arrival we were met with a sign on the door to go to the hotel next door to book in.
The hotel did not look anything like the photo on the website, obviously taken many years ago or digitally enhansed.
Room was OK it was for 1 night only so done the purpose and it was cheap.
9 september 2026
Antwoord van Hotels.com
Hi Robert,
Thank you for sharing your experience. We understand your comments about the check-in process and the hotel not matching the photo on the website. We’re glad the room suited your stay for the night.
Please contact us through our Help Center at uk.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Up to now it has been all good.
Up to now it has been all good.
I will let you know how the booking goes after my visit.
11 september 2026
Antwoord van Hotels.com
Hi Neil,
Thanks for sharing your feedback. We’re glad everything has gone well so far with your booking.
Thanks,
Hotels.com Customer Support Team
Helpful staff
20 september 2026
Antwoord van Hotels.com
Hi Tim,
Thank you for sharing your experience. We’re glad you found the staff helpful.
Thanks,
Hotels.com Customer Support Team
The website was easy to use and the…
The website was easy to use and the booking was made easily.
21 september 2026
Antwoord van Hotels.com
Hi Lorraine,
Thank you for sharing your experience. We’re glad the website was easy to use and that booking your stay was simple.
Thanks,
Hotels.com Customer Support Team
The Allerderdale hotel
The hotel beds were really uncomfortable, they were past their use-by date. beds. Although they advertise it, there is no breakfast at the hotel. They stopped breakfast in November 2025. There is only a public car park, which charges 24hours each day. The shower cubicle is very small and you hit your arms of the walls when showering. There is no extraction fan in the bathroom; you have to prop the window open with a book.
Despite my persistent complaint, no one inspected the mattresses. They would have found the mattresses had collapsed down on themselves and needed replaced. I was eventually offered a downgrade to a double with the same mattress quality which I could not accept as I was travelling with my adult son and there seemed no point.
9 augustus 2026
Antwoord van Hotels.com
Hi Lorraine,
Thank you for bringing this to our attention. We understand your comments about the room comfort, the breakfast information, the parking, and the support you received during your stay. Accurate property details and a comfortable stay make a real difference.
Please contact us through our Help Center at uk.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Antwoord van Hotels.com
Hi Jill,
Thank you for sharing your experience. We’re glad the information was easy to access and the booking process was straightforward.
Thanks,
Hotels.com Customer Support Team
Great service and reasonable price for…
Great service and reasonable price for hotel booking.
13 september 2026
Antwoord van Hotels.com
Hi,
Thank you for sharing your feedback. We’re glad you found great service and a reasonable price for your hotel booking.
Thanks,
Hotels.com Customer Support Team
To book the hotel was really easy to do
9 september 2026
Antwoord van Hotels.com
Hi Lee,
Thank you for sharing your experience. We’re glad booking the hotel was easy for you.
Thanks,
Hotels.com Customer Support Team
Thumbs up for Hotels.com
easy to use, great choice of hotels and guest houses and after 100+ nights away booked via Hotels.com I'll keep using the app. Recommended.
21 september 2026
Antwoord van Hotels.com
Hi Paul,
Thank you for sharing your experience. We’re glad you found the app easy to use, enjoyed the wide choice of hotels and guest houses, and would recommend Hotels.com.
Thanks,
Hotels.com Customer Support Team
I keep receiving invoices claiming I…
I keep receiving invoices claiming I need to pay various amounts on arrival when I have already paid in full!
Edit:
Do you really think I hadn't already done that!
During my conversation with Catherine A the support chat, today, she confirmed in writing that my reservation was made on a Pay Now basis and that I had already paid the full amount for the room.
However, despite this confirmation, she was unable to contact the hotel to establish why I am receiving these invoices or whether the hotel has correctly recorded my booking as fully paid.
Instead, I was advised that the invoices might be standard pre-arrival communications and that I "shouldn't need to pay" them again.
This is not an acceptable resolution. I require confirmation, not speculation.
3 september 2026
Antwoord van Hotels.com
Hi Craig,
Thank you for taking the time to share. We understand your concern about receiving invoices asking for payment after you already paid in full. We know how important it is for payment details to be clear and accurate.
Please contact us through our Help Center at uk.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Very helpful and attentive staff great…
Very helpful and attentive staff great location
16 september 2026
Antwoord van Hotels.com
Hi James,
Thank you for taking the time to share. We’re glad to hear you found the staff helpful and attentive and enjoyed the great location.
Thanks,
Hotels.com Customer Support Team
HA needed break.otel and staff was lovely
Hotel and staff was lovely. Thoroughly enjoyed the entertainment on the Friday night. Had a meal on the Saturday night and it was absolutely delicious..
18 september 2026
Antwoord van Hotels.com
Hi Valerie,
Thank you for sharing your experience. We’re glad you enjoyed the hotel, the staff, the entertainment, and your meal. It’s great to know you had a lovely break.
Thanks,
Hotels.com Customer Support Team
Beautiful but noisy room
Beautiful room, lovely staff.
Only issue was the noise from the Friday night revellers on the street outside the hotel into the wee small hours; the old sash windows can’t keep the noise out, we were woken up a couple of times during the night and found it difficult to get back to sleep.
18 september 2026
Antwoord van Hotels.com
Hi Sharron,
Thank you for sharing your feedback. We’re glad you enjoyed the room and found the staff lovely. We also noted your comments about the noise from outside, as a good night’s sleep makes a big difference during a stay.
Thanks,
Hotels.com Customer Support Team
Antwoord van Hotels.com
Hi Laurence,
Thank you for sharing your experience. We’re glad you found the right place to stay at a good price.
Thanks,
Hotels.com Customer Support Team
No problem with the booking. hoping of whats being shown in the picture is legitre
Ee have'nt experience any difficulty when we booked.
31 augustus 2026
Antwoord van Hotels.com
Hi Alcudia,
Thank you for sharing your experience. We’re glad to hear the booking process went smoothly for you. We hope your stay matches what was shown and meets your expectations.
Thanks,
Hotels.com Customer Support Team
No room able once i arrive in to the…
No room able once i arrive in to the house, the Owner decline it without advise, horrible EXPERIENCE
9 september 2026
Antwoord van Hotels.com
Hi Javier,
Thank you for bringing this to our attention. We understand your concern about arriving and finding that the room was not available. We know how important it is for your accommodation to be ready as expected.
Please contact us through our Help Center at uk.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Perfect getaway
It was easy to find my accomodation, and get booked in for my late getaway
12 september 2026
Antwoord van Hotels.com
Hello,
Thank you for sharing your experience. We’re glad it was easy to find your accommodation and complete your booking for your getaway.
Thanks,
Hotels.com Customer Support Team
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