Good general experience but lacks finer hotel detail which are not always routinely available, such as free parking on site available? Free tea/ coffee available in room? Some TV chanels in yo... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I paid £25 for one night and my expectations were exceeded. The rooms are very very clean , the reception staff waited an hour past last check in for me, the room had everything, including thoughtfull... Toon meer
Bedrijf heeft geantwoord
Room was not clean, was given dirty towels, brown flecks in the bath, not sure of origin, scab in the bath, what looked like sick on the tiles near toilet. The hotel is contactless so couldn't approac... Toon meer
Bedrijf heeft geantwoord
Good location. Comfortable room. Helpful & friendly staff. Nice restaurant - we had both dinner & breakfast there. Dinner was very reasonably priced for Tunbridge Wells. Managed to park within 200m... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
With Hotels.com, it’s all in the name. Choose from hundreds of thousands of hotels and earn rewards on all of them for every trip. We make it easy to find the right stay, wherever you’re headed. We help travellers book hotels with confidence. Through instant discounts, comparison tools, 24/7 customer service and flexible options, it is easy to find the right hotel for every trip. From earning rewards for your future trips on eligible stays to unlocking Member Prices for instant discounts, we’re here to make booking feel simpler, more valuable and help you save time choosing the right stay. We’ve built Hotels.com to help travellers spend less time comparing endless choices and more time feeling good about the stay they book. With upfront pricing, helpful hotel comparison tools and flexible options when you need them, we make it easier to book with confidence and get more out of every trip. *Subject to Hotels.com Rewards terms and conditions, as explained at www.Hotels.com. Taxes and fees apply to the free night.
Contactgegevens
Angel Building, 407 St John Street, EC1V 4EX, England, London, Verenigd Koninkrijk
- 0203 024 8216
- https://www.hotels.com/lp/b/getintouch
- uk.hotels.com
3,8
Goed
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Hotels.com
Hi Andrew,
Thank you for sharing your experience. We’re glad you found plenty of choice and that booking was simple and quick.
Thanks,
Hotels.com Customer Support Team
Great all round service and price
Great all round service and price. However the Greek Tourist/room tax was stated at 2euros per night. It was in fact 10 euros per night.
I will have to take this into account when making further bookings.
Following your reply, I am not concerned about the price, just that your paperwork is misleading !
16 september 2026
Antwoord van Hotels.com
Hi Craig,
Thank you for sharing your experience. We’re glad you found good service and value. We understand your concern about the tourist tax shown for your stay.
Thanks,
Hotels.com Customer Support Team
Have used hotels.com last few times…
Have used hotels.com last few times can't fault them very reasonable and you get cash back
20 september 2026
Antwoord van Hotels.com
Hi Margaret,
Thank you for sharing your feedback. We’re glad you’ve found good value and enjoyed the cashback benefits.
Thanks,
Hotels.com Customer Support Team
Wouldn't describe it as 'great'.
I wouldn't describe it as 'great', but the establishment turned out to be fairly close to what I had imagined.
The positives were, an excellent setting and rather handsome building, along with the close proximity to Newlands Corner, with its very special view of the North and South Downs.
The hotel itself was generally quite clean and my room had a suitably private air to it. I'd been looking forward to a good nights sleep but, unfortunately, the next-door neighbours had other ideas about quiet nocturns and decided to chat on their balcony (post midnight) which was adjacent to my open window!
However, all-in-all, my experience was ok and one can't expect a 100% privacy in any hotel.
13 september 2026
Antwoord van Hotels.com
Hello,
Thank you for sharing your experience. We’re glad you enjoyed the setting, the building, and the cleanliness of the hotel. We understand your comment about the noise during the night. We know how important it is to have a quiet and restful stay.
Thanks,
Hotels.com Customer Support Team
Good hotel tip top staff we been…
Good hotel tip top staff we been staying since it opened .
But this time we encountered a problem
No remote control to the TV. . So couldnnt watch any news or use the radio. Staff Couldn't help
Also no tissues in Holder.
And only 2 tea bags.
16 september 2026
Antwoord van Hotels.com
Hi Sally,
Thank you for taking the time to share. We’re glad you found the staff helpful. We understand your comments about the missing TV remote and the room supplies.
Please contact us through our Help Center at uk.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Antwoord van Hotels.com
Hi Jeffrey,
Thank you for sharing your experience. We’re glad you found the service helpful and the booking process easy.
Thanks,
Hotels.com Customer Support Team
Very straight forward booking-choose…
Very straight forward booking-choose hotel, choose room, apply coupon code. Receipt received.
Great!
15 september 2026
Antwoord van Hotels.com
Hi Linda,
Thank you for your review. We’re glad the booking process was straightforward and your receipt arrived promptly.
Thanks,
Hotels.com Customer Support Team
Antwoord van Hotels.com
Hi Alan,
Thank you for sharing your experience. We’re glad the booking process went smoothly.
Thanks,
Hotels.com Customer Support Team
Antwoord van Hotels.com
Hi,
Thank you for sharing your feedback. We’re glad you found a great price and enjoyed using the app.
Thanks,
Hotels.com Customer Support Team
Antwoord van Hotels.com
Hi William,
Thank you for sharing your experience. We’re glad you found a good price.
Thanks,
Hotels.com Customer Support Team
I sometimes found it exasperating when…
I sometimes found it exasperating when I typed in the start date, and when I typed in the checkout date, the system then used that as the start date. \you should have separate start and checkout boxes.
12 september 2026
Antwoord van Hotels.com
Hi Cherry,
Thank you for bringing this to our attention. We can see why the date selection issue would have been frustrating, especially when the system did not reflect the dates you intended to enter. Clear and reliable search fields are important when making a booking.
Thanks,
Hotels.com Customer Support Team
Great app for accommodation
Great range of accomadation. Simple to reserve. Good communication
1 september 2026
Antwoord van Hotels.com
Hi Alan,
Thank you for sharing your experience. We’re glad you found a great range of accommodation and that booking was simple with good communication.
Thanks,
Hotels.com Customer Support Team
Recommend giving them a try.
Easy to book and confirmation was sent promptly. Not booked with this company before but so far all good.
10 september 2026
Antwoord van Hotels.com
Hi Teresa,
Thank you for sharing your experience. We’re glad booking was easy and your confirmation arrived promptly.
Thanks,
Hotels.com Customer Support Team
Antwoord van Hotels.com
Hi Timothy,
Thank you for sharing your experience. We’re glad booking was easy and the hotel information was easy to access.
Thanks,
Hotels.com Customer Support Team
Very nice clean and staff very polite…
Very nice clean and staff very polite and friendly
16 september 2026
Antwoord van Hotels.com
Hi Jenny,
Thank you for sharing your feedback. We’re glad you found the property clean and the staff polite and friendly.
Thanks,
Hotels.com Customer Support Team
Antwoord van Hotels.com
Hi,
Thank you for sharing your experience. We’re glad you found the booking system easy to use.
Thanks,
Hotels.com Customer Support Team
Great site,
Great site,
Easy to use and to book rooms
They do need to keep an eye on some of the hotels that have listed. As some of the information is way out of date.
17 september 2026
Antwoord van Hotels.com
Hi Peter,
Thank you for sharing your feedback. We’re glad you found the site easy to use and booking straightforward. We understand your comment about some hotel information being out of date.
Thanks,
Hotels.com Customer Support Team
A very lovely stay if only a brief one
A very lovely stay if only a brief one. Would recommend.
18 september 2026
Antwoord van Hotels.com
Hi Richard,
Thank you for sharing your experience. We’re glad you had a lovely stay and would recommend it.
Thanks,
Hotels.com Customer Support Team
All was great
15 september 2026
Antwoord van Hotels.com
Hi Jill,
Thank you for sharing your review. We’re glad everything went well.
Thanks,
Hotels.com Customer Support Team
Great hotel
Great hotel, great location to airport, rooms are comfortable, only downside is the floorboards, we could hear people walking up and down their room at 1am in the morning which was annoying. I guess people have no consideration for other guests.
10 september 2026
Antwoord van Hotels.com
Hi,
Thank you for sharing your experience. We’re glad you enjoyed the hotel, the location, and the comfortable room. We understand your comment about the noise during the night.
Thanks,
Hotels.com Customer Support Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.