Good general experience but lacks finer hotel detail which are not always routinely available, such as free parking on site available? Free tea/ coffee available in room? Some TV chanels in yo... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I paid £25 for one night and my expectations were exceeded. The rooms are very very clean , the reception staff waited an hour past last check in for me, the room had everything, including thoughtfull... Toon meer
Bedrijf heeft geantwoord
Room was not clean, was given dirty towels, brown flecks in the bath, not sure of origin, scab in the bath, what looked like sick on the tiles near toilet. The hotel is contactless so couldn't approac... Toon meer
Bedrijf heeft geantwoord
Good location. Comfortable room. Helpful & friendly staff. Nice restaurant - we had both dinner & breakfast there. Dinner was very reasonably priced for Tunbridge Wells. Managed to park within 200m... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
With Hotels.com, it’s all in the name. Choose from hundreds of thousands of hotels and earn rewards on all of them for every trip. We make it easy to find the right stay, wherever you’re headed. We help travellers book hotels with confidence. Through instant discounts, comparison tools, 24/7 customer service and flexible options, it is easy to find the right hotel for every trip. From earning rewards for your future trips on eligible stays to unlocking Member Prices for instant discounts, we’re here to make booking feel simpler, more valuable and help you save time choosing the right stay. We’ve built Hotels.com to help travellers spend less time comparing endless choices and more time feeling good about the stay they book. With upfront pricing, helpful hotel comparison tools and flexible options when you need them, we make it easier to book with confidence and get more out of every trip. *Subject to Hotels.com Rewards terms and conditions, as explained at www.Hotels.com. Taxes and fees apply to the free night.
Contactgegevens
Angel Building, 407 St John Street, EC1V 4EX, England, London, Verenigd Koninkrijk
- 0203 024 8216
- https://www.hotels.com/lp/b/getintouch
- uk.hotels.com
3,8
Goed
1K reviews
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Antwoord van Hotels.com
Hi William,
Thank you for sharing your experience. We’re glad you found a good price.
Thanks,
Hotels.com Customer Support Team
Booking process
The company advertised breakfast included when I booked and paid for a hotel in Sheringham When I checked with the hotel it wasn’t. The hotel confirmed that they do not offer inclusive breakfast as part of their offering on hotel booking sites.
Although I questioned Hotel com they said it was a problem with the hotel. It wasn’t.
Note: this review is regarding Hotel com. Not the hotel I stayed at.
Note your response, tried with little success. Maybe you could reach out to me
8 september 2026
Antwoord van Hotels.com
Hi Paul,
Thank you for sharing your feedback. We understand your concerns regarding the breakfast information provided during booking.
Please contact us through our Help Center at uk.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Not fit to be calling themselves a hotel
Firstly, This hotel should not be on your site. I mistakenly booked the wrong night in the first instance. I then requested a refund which the owner told me to contact Hotel.com. I rebooted for the correct night and the room was basic. The shower worked but when I adjusted the temperature and found it was too hot, I then could not turn the tap to get the temperature down. The staff were friendly enough but for the money they took from us, I was not surprised. They served up a snack for one of my fellow guests. A cheeseboard with an assorted few pieces of cheese with grapes and a dip and bread sticks. Then charged him £15. We could have got more suitable food from a takeaway. I will not be recommending this hotel to anyone and I certainly wont stay their again. It was dirty throughout the corridors and there were a lot of window frames in disrepair. I am still unsure why I couldn't be given a refund for the wrongly reserved room so in effect I've paid almost a hundred pounds for what can only be described as, excuse my language, a shithole
18 september 2026
Antwoord van Hotels.com
Hi Peter,
Thank you for sharing your feedback. We understand your concerns regarding the refund request, the condition of the property, and the value of your stay.
Please contact us through our Help Center at uk.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Antwoord van Hotels.com
Hello,
Thank you for sharing your experience. We’re glad booking was simple and it was easy to find what you needed.
Thanks,
Hotels.com Customer Support Team
No handwash for bath and shower
No handwash for bath and shower
Pillows hard as nails
Having to pay to use leisure centre
Cheap sausages at breakfast
20 september 2026
Antwoord van Hotels.com
Hi David,
Thank you for sharing your feedback. We understand your concerns regarding the room amenities, comfort, leisure centre charge, and breakfast quality.
Please contact us through our Help Center at uk.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
As always searching and booking…
As always searching and booking processes were great! Fast working and well organised website! Satisfactory booking from lots of choice and good price reductions . Thanks
20 september 2026
Antwoord van Hotels.com
Hi Mary,
Thank you for taking the time to share your feedback. We’re glad to hear the website felt fast and well organised, with plenty of choice and good price reductions available. It’s great to know the booking process continues to work well for you.
Thanks,
Hotels.com Customer Support Team
Awful experience
Awful experience. Made a mistake with booking. Zero comms from the team or effort to help. NEVER Booking with them again. Shocking experience.
2 september 2026
Antwoord van Hotels.com
Hi Thomas,
Thank you for sharing your feedback. We understand your concerns regarding your booking and the support you received.
Please contact us through our Help Center at uk.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Easy to book,kept informed,hotel room…
Easy to book,kept informed,hotel room was exactly as described,everything we needed and spotlessly clean.A thoroughly great experience.
18 september 2026
Antwoord van Hotels.com
Hi Felicity,
Thank you for sharing your experience. We’re glad to hear the booking process was easy, the updates were clear, and the room matched the description so well. It’s wonderful to know everything you needed was there and that the stay left such a positive impression.
Thanks,
Hotels.com Customer Support Team
Did not answer a message to a simple…
Did not answer a message to a simple request and now I’m down £150. Thank you
1 september 2026
Antwoord van Hotels.com
Hi Simon,
Thank you for sharing your feedback. We understand your concerns regarding not receiving a response to your request and the related charge.
Please contact us through our Help Center at uk.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Everything was great booking our next…
Everything was great booking our next adventure, but it would be nice to see an acknowledgement of the booking.
20 september 2026
Antwoord van Hotels.com
Hi Ken,
Thank you for sharing your experience. We’re glad booking your next trip went smoothly. We understand your concern about receiving a booking acknowledgement.
Thanks,
Hotels.com Customer Support Team
Easy to book and a great price
9 september 2026
Antwoord van Hotels.com
Hi Richard,
Thank you for your review. We’re glad to hear the booking process was easy and that you found a great price. A simple experience with good value is always appreciated.
Thanks,
Hotels.com Customer Support Team
Room could do with a bit of updating
Room could do with a bit of updating, No side lamps so had to leave bathroom light on all night and everytime you wanted to change tv channel at night we would have to get out of bed to put main light on so we could see controls. Bathroom toilet would flush but if my partner went shortly after me it wouldn't flush. Breakfast was ok but nothing special. Staff were pleasant and polite we did ask on our second day if they had a lamp for the room which the housekeeper came with and that's only because we saw a room with one in on the ground. Ok overall but wouldn't be my first choice next time we go.
10 september 2026
Antwoord van Hotels.com
Hi Diane,
Thank you for sharing your experience. We’re glad you found the staff pleasant and polite. We understand your comments about the room lighting, the toilet, and the breakfast. We know how important it is to have a comfortable and convenient stay.
Please contact us through our Help Center at uk.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Relaxing weekend stay
Fantastic welcome even though they were really busy. Lovely old building and a very relaxing vibe Plenty of parking.
Our room was cosy with everything we needed and loved the homemade biscuits, fresh coffee and sweets.
Breakfast was one of the nicest we have had in a long time, fresh local ingredients and super hot.
Would highly recommend staying here.
18 september 2026
Antwoord van Hotels.com
Hi Sharon,
Thank you for sharing your experience. We’re glad to hear the warm welcome, relaxing atmosphere, cosy room, and excellent breakfast all helped make your weekend stay so enjoyable. It’s great to know you would highly recommend it.
Thanks,
Hotels.com Customer Support Team
Date changed and hard to alter.
20 september 2026
Antwoord van Hotels.com
Hi Chris,
Thank you for sharing your feedback. We understand your concerns regarding the booking date being changed and the difficulty updating it.
Please contact us through our Help Center at uk.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Antwoord van Hotels.com
Hi Carol,
Thank you for your review. We’re glad to hear the room, friendly staff, and excellent food all contributed to such a positive stay. It’s always great to know the overall experience was so enjoyable.
Thanks,
Hotels.com Customer Support Team
Antwoord van Hotels.com
Hi Joe,
Thank you for taking the time to share your feedback. We’re glad to hear the staff made a strong impression and that you enjoyed the breakfast. Those details can make a stay feel much more welcoming.
Thanks,
Hotels.com Customer Support Team
We’ve had such a wonderful stay and…
We’ve had such a wonderful stay and honestly couldn’t have asked for more. From the moment we arrived, we were made to feel incredibly welcome, and the whole experience has been fantastic.
12 september 2026
Antwoord van Hotels.com
Hi Gareth,
Thank you for sharing your experience. We’re glad to hear you felt so welcome from the moment you arrived and that the whole stay was fantastic. It’s wonderful to know everything came together so well for you.
Thanks,
Hotels.com Customer Support Team
Staff and room excellent loved it
16 september 2026
Antwoord van Hotels.com
Hi Alan,
Thank you for your review. We’re glad to hear both the staff and the room made such a positive impression. It’s great to know you loved your stay.
Thanks,
Hotels.com Customer Support Team
This is a fabulous place to stay in Rome
This is a fabulous place to stay in Rome. It is close to the Metro and all the attractions. The rooms are comfortable, spotlessly clean and everything is well maintained. The staff are lovely and very helpful. I would definately stay here again.
18 september 2026
Antwoord van Hotels.com
Hi Katie,
Thank you for sharing your experience. We’re glad to hear the location, comfortable rooms, cleanliness, and helpful staff all contributed to such a positive stay. It’s great to know you would happily stay there again.
Thanks,
Hotels.com Customer Support Team
Booking was easy but there is know way…
Booking was easy but there is know way the hotel should be a 4 star
11 september 2026
Antwoord van Hotels.com
Hi Eddie,
Thanks for sharing your feedback. We’re glad booking was easy. We understand your concern about the hotel not matching your expectations for its rating.
Please contact us through our Help Center at uk.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
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