Humax Reviews 

Very quick and helpful response

Had a problem with my old freesat box. The sound stopped. Contacted Humax and Marcus promptly answered with possible remedies. Box was fixed.
Cannot praise Macos enough. He was able to guide an unsavvy tech like me through the process.
Wish more companies invested in such skill

Contacted customer support and Marcus got back to me very quickly. He gave me good, clear advice and I was able to get my Humax box working again very quickly. Before contacting them I had struggled for days after having a new dish installed.

Excellent customer service and solved the issue I called to resolve. It was also refreshing to talk to a human being.

I had the most brilliant and prompt support from Marcus. He helped me work out exactly what handset I needed and then sent me a link to buy one. Thank you very very much.

I contacted Humax because my freesat box kept showing buffer underrun.Marcus replied with very detailed information regarding a reset without losing recorded channels. I followed the instructions and the problem was resolved.

Just wanted a replacement remote for an old Humax box; it arrived very quickly and works fine.

Do not waist your money!!!!. Keeps cutting out, turning off while watching a programme you've recorded, sometimes it doesn't record what you set it to record, or only half the programme, other times it just records random programme.s Seriously don't waist your money get something else!!.

The newly released Freely recorder, was not worth buying, because it does not record Freely channels.
A wasted time and money. I got my money back but not my time and petrol money.
Not suitable for people who work during their favourite programmes on......

I purchased a refurbished unit that firstly was offered at a great reduction against new and secondly is working well.

I had a recurring problem with a Humax Aura unit and so I contacted Customer Support. Carl suggested possible remedies for the issue but over time the problem persisted.
A replacement box was arranged for me and this was delivered within a few days of me returning the original one.
I am extremely satisfied with the service from Humax, in particular Carl who was friendly and professional throughout the process.

Carl was amazing he rectified my problem in moments
10 out of 10 thank you

All fine & arrived promptly. Thank you.

As at 18 July 2026, recording guide has been blank with no information for 1 week. The by pass which is awkward, but works is to manually set a recording. Really in this day and age?
I repeat what I stated below: avoid this product at all costs. It is not up to the job. A supposed app that has been quote in testing for at least 6 months, come on get your act together, Humax used to be reliable.

2nd attempt at posting this. Add to the following that the recording guide does now not show any information. I have a number of recordings, I am not going to risk losing them in a reset. A good idea, poorly executed. Search button on remote does not work. According to other online reviews it will not unless you disable Freely, what is the point of that when it is a Freely box? No search available on the recording side, therefore you have to know when a programme is on to set a recording: obviously trying to discourage recording in this day of streaming, so why make a recording box? Series recording is not always picked up, but that might be a guide related problem probably outside of Humax control. I have had other Humax boxes most recently HDR Fox T2 an excellent machine that I am only reluctantly moving from because a) the hard drive/processor are showing their age and b/ I wanted to embrace the future of Freely, what a mistake. The Fox T2 enable backup/copying of recordings to USB, not the Aura, again a missed opportunity, probably to overcome copyright issues. It is a good idea but with too many niggles to make it a (at the present) worthwhile investment. Hopefully Humax will come up with a series of fixes, but for now, my advice, don't bother buying.

This is the biggest pile of crap I have ever purchased.

From ordering to receiving was a maximum of 3 days by free delivery. What more can I ask.

The item was delivered the day after ordering and is working fine.

easy and quick responds

Easy to order online, fast delivery and easy to set up Previously Have had a refurbished Humax for more than 7 years without a problem

My experience was excellent a big thank you to Ivan he made it very easy for me to return my item very polite at all times and very quick responses to emails. All credit to his customer service which doesn't happen very much these days, cannot find a fault, so thank you again for a stress free return.