Humax Reviews 

I have an ongoing problem with my Humax Aura TV box where it throws up a WiFi has no internet message every few minutes even though you are streaming and watching programmes or when watching recordings even though the programme is un-efected. Over a period of weeks Carl at Humax has tried to help me in every way possible to resolve the issue. Unfortunately for me I'm out of the guarantee period, so my only option is to put up with it, try to get it repaired or buy the new version. My box is just 3 years old. However Carl was most helpful in every way he could be, by providing guidance on things to try to resolve the issue, it looks like I have a faulty WiFi adapter. Thank you Carl.

Great service, perfect product.

Very helpful suggestion from Marcus to solve the problem with my HDR Fox T2 recorder. This solved the problem ["no channels found"] by doing a factory reset, following his very clear instructions.

Just had to write this every now and again the remote looses it's memory and I cannot make it match the set it's complete rubbish system tried pairing with Bluetooth nothing bought a new remote won't pair why don't they make life simple so I have 2 remotes and a Freeview box that is no good and it cannot be happening to just me don't buy one get the 5000t which I am going back to lost interest i mean having to pair a remote get real

Refurbished aura humax frozen screen after reboot.Rebooted after it locked recordings bought in November frozen in April seldom used as in bedroom not happy £219.00 down the drain. I've tried to contact humax again may 2026 I would like a replacement or refund as this box is not fit for purpose I'm very annoyed

My last humax lasted 14 years, so "well done humax".

But the new humax Aura EZ. What a disaster, i took 4 hours trying to set it up eventually going back to richer sounds cheltenham. I gave up and bought a manhattan. That took five minutes, 4 of which was searching for channels. Job done. I felt your handbook didn't make sense, and i am of course computer savvy, though i admit not as much as some. Have you heard the expression *kiss*?

Quick and efficient service with speedy delivery

Great response and timely, worked a treat

Prompt action and delivery

Refurbished product supplied looking brand new and delivery as advertised.

Marcus responded promptly to my query and after confirming a couple of details furnished me with advice that completely resolved my problem. Well done Marcus!

The whole replacement issue was dealt with without delay by Marcus at Humax. A fantastic service in all departments.

Only reason we bought it was that we'd had a older model that had stopped working and we wanted something so we could record programmes.
This has been absolutely useless you can't record direct from the channel listing and have to go to recordings guide which most of the time say 'no program information '. We were told to do a factory reset which briefly worked but also deletes anything you may have managed to record! Have tried rebooting it but still the same.
I dread husband turning the tv on now!!
A waste of £249.

Quick delivery.

Contacted Humax as my Freeview box had developed a problem if I tried to pause or rewind live TV.

I didn't have to wait long for a response from Marcus who gave me a comprehensive list of instructions of what to try first and, if that didn't work, second.

Pleased to say that the first solution worked a treat and I can now pause and rewind live TV again. Hurrah!

We bought a HUMAX Aura 2 years ago and basically it’s the biggest load of cr@p, it reboots when it feels like it, we get a shadow across the bottom third of the screen. Don’t touch HUMAX they’re expensive over priced rubbish.

Good fast deliver plus customer support during a bit of set up issues.

I bought a brand new umax FHR-6000T 2TB Freely PVR Recordable Set Top Box. It's rubbish.. the software is very buggy. It doesn't record properly, the interface is awful, it keeps freezing while watching streaming channels (my firestick works perfectly). If you mistakenly hit the standby button a bit too long it turns the device off and you loose ALL of your settings, scheduled recordings, channel logins, all programming...
I would send it back but I bought it and didn't connect it up for a few weeks due to being in hospital . I am now outside the return policy for the store and I can see hundreds of other users with the same issues so so can't see how Humax can help. It's a dud... don't buy it.
Postscript.
Humax have been in touch and offered a replacement and support. So it seems other reports that praise the service ethic are accurate. However having read lots of other reviews of this product I can't see how this will help as they are all experiencing similar issues.i just want to be able to use a product that delivers what it promises not spend time applying fixes, upgrading, fault finding and swapping devices. I think this product has been released to market fast too early.

Good service, accurate information, good delivery time.