I would give less than one star if that was an option. Really scammy behaviour, widely known. They will bury a reference to a subscription for a VIP membership account in the T&Cs, then charge you £30... Toon meer
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I would prefer not to grant any star but not an option. Avoid this company they charge a hidden fee which was not explained .I wrote several emails and each time they promised to refund my payment... Toon meer
Yes, I’ve got scammed by them too. So many of us! Paid for items using my debit card and then £30 was taken out last week which I hadn’t authorised. Really fed up that they can continue to get away wi... Toon meer
Multiple emails per day are urging you to buy items that have already been removed from your cart. Not willing to purchase from a company that does not use secure online payment methods and asks for... Toon meer
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I’d give a zero if it would let me
I’d give a zero if it would let me - Had to cancel my card with my bank kept charged me more than double
2 juni 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Michaela,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Avoid
Avoid, avoid, avoid. They are scammers. I am looking for the way to repot them.
1 juni 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Anzelika,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
This is an awful company
This is an awful company - Chinese I think. They took my credit card details for my basket of £9.67 goods and £2.89 delivery, but then proceeded to add further charges, including an "eco charge" for orders under £20, so the final delivery charge was £28.33 - so a grand total of £38. They also seemed to corrupt my Google account which ended up with Chinese? hieroglyphics, which I could not remove. I had to delete the app and reinstall. DO NOT USE THIS COMPANY.
2 juni 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Peter,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Absolute scumbag scammer of a company
Absolute scumbag scammer of a company. They add a £20 charge onto your price and the money comes out before you even click confirm.
I then complained saying I wanted a refund and cancellation 5 minutes after I had purchased it. They continued telling me the £20 charge was obvious to see, and then proceeded to say it was too late to cancel it, so I received my parcel. When I told them I wanted to return it they said I have to arrange it and pay for it myself and to send it back to an address in china.
I hope they burn down and wish these scammers the very worst :)
1 juni 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Andres,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Terrible company
Terrible company. I ordered an item which cost £11.42 including shipping. I was charged an extra £16 for 'services'. I tried to cancel straight away, was not allowed to. The item arrived faulty and unusable. It was eventually replaced despite my emails requesting a refund instead. They then took the money twice more. My bank had already put a stop on them. Terrible time wasting experience.
30 april 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Sandra,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Fraudulent company
Fraudulent company. They charge you 4 times the item after entering card details
7 juni 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Sofia,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Dreadful
Dreadful. Just ordered a product that was only £8+ £2 postage but when the order was completing it defaulted to extortionate delivery charges and has cost me £27 instead. I received an order confirmation but when you try to track the order the site is not available. Having now read the other reviews reporting the same "theft" issues, i have blocked my Barclaycard but have to wait for the money to be collected to dispute it. As i write this my phone is being bombarded with scam discount messages from Ozerty. DO NOT USE THIS COMPANY.
6 juni 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Mrs Karen,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Extremely dishonest and fraudulent…
Extremely dishonest and fraudulent company. They charge money again and again from your card without permission. They charge amount which is double what you see in your check out basket and don't cancel your order or refund the money. Customer services is useless and nobody answers the phone. Their tactics are deceptive and fraudulent. Never buy from this company.
1 juni 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Faz,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Deceptive Checkout Process - Attempted to Overcharge by Over Double
Be very careful when using Ozerty. The price they showed me initially was not the price they tried to charge me. At the final payment screen, I had a credit card charge that had mysteriously jumped to more than double the total cost price.
This is a deliberate and deceptive tactic. Thankfully I managed to avoid it due to not having that amount in my bank, but it's a dishonest way to do business. I strongly recommend you shop elsewhere.
5 juni 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Josh,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Scam
Terrible, went to purchase a medical product for 13 pounds. They tried to lift 27 multiple times and my bank thankfully blocked it and froze my account. Dodgy as all hell, and when I reported it to Ozerty, they didnt acknowledge the fact they tried to lift double the amount. Cowboys, avoid at all costs.
Edit: And as you can see, their response... 6 months after the fact. This is not a legit company folks, or if it is, its very very badly run.
4 juni 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Sam,
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Extremely Disappointing Experience
Extremely Disappointing Experience – Overcharged for Delivery and Poor Customer Service
I recently ordered an item from Ozerty UK that was clearly advertised as **£3.40 with free delivery**. However, after placing my order, I was shocked to find an **extra £14 delivery charge** added to my bill. This was never mentioned during checkout, and I feel completely misled.
When I contacted customer service to ask for my money back, I was told I would need to return the item—**even though it hadn’t even arrived yet!** How am I supposed to return something I haven’t received? Their response made no sense and felt like a stalling tactic.
To make matters worse, they have completely ignored my follow-up emails. It seems like they are just trying to keep my money without providing the service promised. This experience has been incredibly frustrating and disappointing.
**I strongly advise others to avoid Ozerty UK.** Their advertising is misleading, their customer service is unhelpful, and getting your money back is nearly impossible. Save yourself the trouble and shop elsewhere!
1 juni 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hello
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Fraudster they keep your bank card…
Fraudster they keep your bank card details then charge you for a item you never ordered
22 mei 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hello
I’m truly sorry to hear that your experience with us hasn’t been positive. That’s never the impression we want to leave, and I completely understand how disappointing this must have been for you.
We would really appreciate the opportunity to look into your situation in more detail so we can address your concerns properly and find the best possible solution.
If you could reach out to our customer service team at contact.uk@ozerty.com, we’d be more than happy to review your case carefully and assist you as quickly as possible.
Thank you for giving us the chance to make things right.
Kind regards,
Fraud Alert!
Fraud Alert!! Ordered a pair of gloves and when I proceeded to pay, the amount being charged was approximately x3 the price of the gloves. I had typed my details into website but I cancelled prior to confirming. They still attempted to take the money.
2 juni 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi William,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
I purchased a small tube of leatherRead the smallprint…
I purchased a small tube of leather repair for £4.49 I never noticed in the small print for 1 item there was a £18.34 service charge making the end price of over £23,I queried it with Ozerty who pointed out the service charge but do nothing about it.I would never use Ozerty again and recommend any one else do the same.
28 mei 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Michael,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Same added charges despite never…
Same added charges despite never submitting. Declined payment when bank queried it but has gone through anyway. I decided to cancel my card and get a new one for peace of mind. I’m normally hyper vigilant but obviously not this time.
2 juni 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Gillian,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Worst customer service
Worst customer service, applied extra charge of £20 on delivery and now not responding. Don’t buy from this site . Ozerty is worst.
28 mei 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hello Priyanka,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Fraudulent
Fraudulent, deception.
Bought an item for £11 with free delivery only to find upon payment I'd been charged £25.44. Going back to cancel order, I came upon a note stating £15 will be charged for items under £20. A hidden fact which I put down to deception and devious.
10 mei 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hello Mrs Linda,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Scam, scam, scam
Absolutely do not order anything from this company. I have been scammed. They add hidden costs on that they do not make you aware of and the response from customer services is poor to the point of disgusting.
29 mei 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Beverley,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
The worst company ever.
The worst company ever.
Not UK based at all, I ordered something for £9 and then added my bank details before confirming they added £20 in shipping fees. I did not confirm the order backed out the website and it took the money and shipped item anyway. After discussing with the customer service they said there was no way of cancelling the order I hadn't confirmed but they could cancel express shipping. I asked them to do this but they took so long to respond to me that they said they now couldn't but will be able to return the item when it arrived.. When I did I asked to return it they said the cost is my responsibility to send back to China for £15. An absolute joke of a company. Stealing money from people with out confirming the order.
29 mei 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Anna,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
Scam
Scam, do not use this company.
My order went from about £10 for leg pillow to £40 without my consent. Towards end of payment I was offered a second pillow for £7 which I accepted then payment for £40 was taken with no way of cancelling order!
Company best avoided! Also received bribe emails offering £5 voucher for a 5 star review!
23 april 2025
Review zonder uitnodiging
Antwoord van uk.ozerty.com
Hi Andrea,
I’m truly sorry to hear about the unexpected charges you experienced. I understand how frustrating it can feel when a total doesn’t match what you initially expected.
We’d like to review your order in detail to understand exactly what happened and find the best way to address your concern. Please contact our customer support team at contact.uk@ozerty.com, so we can look into this right away.
We’re here to help and would be happy to resolve this with you.
Kind regards,
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