What I like most is that the courier picks up a parcel from my house and the addressee gets it at his threshold. Everything is well organised.The staff is helpful and professional.
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Ukay Express are a really top company. We have used them for many years now and all parcels have been safely delivered abroad. Affordable prices. Can speak to a real person in event of any quer... Toon meer
Sending a parcel is easy, trouble-free and without fuss. They even look after the Customs forms which we might find tricky if we are not regular senders. And parcels (to Russia - that's all I've use... Toon meer
Bedrijf heeft geantwoord
We are delighted by the service we receive from UkayExpress for our east Europe B2C shipments. It's an exceptional service. We have sent high volumes to their UK depot, on pallets, and every individua... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
UkayExpress is a UK-based international parcel delivery service for individuals and small businesses. We provide worldwide parcel delivery solutions, helping customers send parcels from the United Kingdom and Europe to a wide range of international destinations. Our services include affordable and competitive delivery options to Russia, Ukraine, Kazakhstan and other CIS and neighbouring countries, as well as parcel delivery to the USA, Canada and many European destinations. Depending on the destination and selected delivery service, tracked delivery options may be available, and customers receive clear guidance throughout the shipping process. UkayExpress aims to make international parcel delivery straightforward and transparent. Customers can calculate shipping costs online, choose the destination country, select a delivery service and book their shipment. We provide practical support with customs clearance guidance, documentation preparation and common shipping questions such as packaging requirements, value declarations and restrictions. This is especially helpful for complex destinations where shipping rules can be confusing. Our service is used for personal parcels, gifts, family shipments and business deliveries. We focus on clear communication, responsive customer support and careful handling of parcels, helping customers ship internationally with confidence.
Contactgegevens
Unit 1 Cromwell Industrial Estate , Staffa Road , E10 7QZ, London, Verenigd Koninkrijk
- 02034417857
- info@ukayexpress.com
- ukayexpress.com
4,8
Uitstekend
511 reviews
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent service!
The customer service was excellent—I was kept informed with accurate tracking updates, making the whole process stress-free. It’s rare to find such reliability and efficiency these days.
I’ll definitely be using this company again!
16 februari 2026
Review zonder uitnodiging
Very good, reliable service
I used UkayExpress for the second time delivering a package from London to Moscow. Delivery was a lot quicker second time round (about 15 days) Very happy. Will use them again in the future.
13 februari 2026
Review zonder uitnodiging
Antwoord van UkayExpress
Thank you so much for your feedback!
We're really glad to hear that your second experience was even faster and just as reliable.
We truly appreciate your trust and look forward to helping you again in the future!
Overdue
Overdue, still waiting for delivery and as pf yet haven't replied to any emails.
9 februari 2026
Review zonder uitnodiging
Antwoord van UkayExpress
Thank you for your review.
After carefully checking our system, we’re unable to locate any order under the name provided, and we have no record matching these details. Additionally, based on the information in your review, the issue appears to relate to Parcelforce (the delivery carrier), not our company directly.
If you have placed an order with us, please contact our support team with your order number and the email address used for the purchase so we can investigate properly and assist you.
If this review was intended for the delivery company, we kindly ask you to post it on the appropriate Trustpilot page and remove it from ours, as it does not reflect our service.
We take genuine customer concerns seriously and are always ready to help resolve legitimate issues quickly.
Kind regards,
I’m not the first time user of this…
I’m not the first time user of this company,service is great and price is good as well.Thank you
2 februari 2026
Quick and reliable
3 februari 2026
I truly appreciate all of your service…
I truly appreciate all of your service and kindness. It means so much to me!
3 februari 2026
Affordable and reliable service
Affordable and reliable service, and quite quick delivery time
2 februari 2026
Отличный сервис
Отличный сервис! Все четко, слажено! Всегда ответят на вопрос. Спасибо, что вы есть.
2 februari 2026
Very happy with this company
Very happy with this company! Excellent customer service!
2 februari 2026
Exellent company
Hello,
I would like to express my sincere appreciation for the excellent service your company provided in delivering my package to my relatives in Belarus. The shipment arrived quickly, within the expected timeframe, and in perfect condition.
It was very important to me that everything arrived safely, and you fully met my expectations. The package was handled with care, the packaging was intact, and the contents were undamaged. I especially appreciate how smooth and stress-free the entire process was.
Thank you for your professionalism, reliability, and high-quality service. I will gladly use your services again and recommend your company to others.
Kind regards,
Jolka
2 januari 2026
Antwoord van UkayExpress
Hello Jolka,
Thank you so much for your wonderful feedback.
We’re truly grateful for your kind words and are delighted to hear that your package arrived safely and within the expected timeframe. It means a great deal to us that everything reached your relatives in perfect condition and that the entire process felt smooth and stress-free for you.
Providing reliable, careful, and professional service is always our priority, so your appreciation is incredibly rewarding for our whole team.
Thank you again for your trust and recommendation. We look forward to assisting you again in the future.
Kind regards,
I’ve been shipping with this company…
I’ve been shipping with this company for over 3 years, and everything always arrives quickly and without any issues. The service is top-notch. I highly recommend it to everyone!
26 januari 2026
Review zonder uitnodiging
Antwoord van UkayExpress
Thank you for your trust and for being with us for so many years. We truly appreciate your recommendation.
Parcel delivered without issues
Parcel delivered without issues. Smooth experience. Thank you very much!
4 augustus 2025
Antwoord van UkayExpress
Thank you for your feedback, we appreciate it.
A scam set emails and no reply
A scam set emails and no reply. Delete was set for a certain date and then never arrived and refreshed a week later and no up day
Do not trust!
16 januari 2026
Review zonder uitnodiging
Antwoord van UkayExpress
Hello,
We cannot identify this review as related to our service.
No order number, registered email, or any verifiable details were provided.
We have no records of the situation described.
Please contact us directly with order details so we can review your case.
Thank you.
Excellent
Have used this company many times to date. Extremely professional, extremely helpful. Great communications. Great service. Highly recommended.
21 januari 2026
Review zonder uitnodiging
Antwoord van UkayExpress
Thank you for your trust and continued support. We truly appreciate it.
Antwoord van UkayExpress
Thank you! We’re glad you’re satisfied with our service.
i have been using this company for some…
i have been using this company for some years and very happy with all my international postage.
i can recommend UKAYEXPRESS as reliable and customer oriented company.
2 januari 2026
Antwoord van UkayExpress
Thank you for your trust and for recommending UKAYEXPRESS. We truly appreciate your long-term support.
UKAY has todate delivered every parcel…
UKAY has todate delivered every parcel sent to the family
6 januari 2026
Antwoord van UkayExpress
Thank you for your trust. We truly appreciate it.
Antwoord van UkayExpress
Vielen Dank für Ihr Feedback!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.