UkayExpress Reviews 511

I have used their service to send 3 suitcases to Russia. Every time the courier did not come in the day of the pick up.
Each time I had to REBOOK.
Which is just awful service.
I was also told each time that “the courier tried to pick up but no one was home” which is BS.
So each time they argued with me that someone came except that they did not.

I tried to use their service the third time, in December 2023, but again had the same problem: NO ONE CAME TO PICK UP THE SUITCASE. And I have CCTV everywhere around the house, so I can prove that no one came.
I rebooked the delivery, and I get the same problem: NO ONE CAME to pick up the suitcase on the arranged day.

So this time I told them I expect my money back. On the phone the woman in the background was rude in Russian to me.
And so I told the man on the phone and the woman in the background, both in English and in Russian, where to shove their horrible “service”.
I will not be using this company ever again.

Very convenient, reliable and not expensive service for delivering your goods abroad. I highly recommend

I have used Ukayexpress 3 times to deliver my parcel to Moscow. Every time I was impressed how professional, skill full, knowledgeable, polite and welcoming their staff. If I had any question about preparing my parcel, I knew I could called them during day time or chat with them during out of office hours, they were always willing to help and guide. And I am sure I will keep using them again and again and I am very happy to recomend Ukayexpress to anyone who would like to to send a parcel to their family abroad.

Goo service! Like this company very much

Absolutely great company , I am always using it

Very good and reliable service, thank you

Perfect service.I sent parcel 23 kg from Hereford to Russia(Taganrog),its was delivered at 21 days without any problems.Thank you very much!

Perfect service from start to finish. Prices are fair, and tracking is good. Arrives much quicker than Royal Mail. Will be using this company regularly to send packages to Russia from now on.

Have used Ukay over the last two years, and sent multiple parcels, suitcases, without any issues.

I am very satisfied with service. Recommend.

Hi, I'm happy to use your service as its reliable and I trust you, it's been a few years now and I'm happy that I've found you. Thank you, guys, you're doing a great job.

I use this service for a few years now ,to sending parcels to my family. What I like its a quick response to any of my questions and queries. I really like the fact that Ukayexpress had a additional pick up service from your home.
Thanks team Ukayexpress for doing great job. I definitely recommend to use this service.

I am using this company for a few years now and always receive a great service. Reliable pick ups and deliveries. Quick service. Always recommend to everyone who asks.

this is very good service!!!! I use it many times! all perfect!

Уже второй год пользуюсь услугами этой компании. Ребята в компании работают просто прекрасно очень вежливые, отзывчивые всегда помогут в сложных ситуациях и подскажут. Посылки доставляются без проблем. Очень рекомендую.

Use 3 times Ukayexpress for 6 big parcels. From door to door service. All arrived without any delay. Resonably priced. Recommending

Чудесная компания . Все делается оперативно и точно . Всегда можно проконсультироваться со специалистами по интересующим вопросам . Спасибо вам

Very easy, fast delivery, nice updates, always there to help.
Sent several parcels, very happy.

Lost parcel in transition. Delayed response times and no proactive communication to help determine the location of my belongings. The parcel was collected on the 1st of September and delivered to their storage on the 4th - radio silence since then. Claimed to not have received it and spent a week asking the same questions over and over instead of filing a report for the lost parcel. Avoid.