First time shopping with UK Camping & leisure and had a great experience. We ordered a caravan awning carpet to fit our new porch awning. Delivery was free and very swift and we received a top quality... Toon meer
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Lees wat reviewers zeggen
An absolute bargain price for a new awning, delivered the very next day -- less than 20 hours after purchase. Cannot fault the product or the service.
The site advertised 48 hour delivery with Evri who have confirmed that they do not know where the parcel - 4 days on. I asked for a replacement to be sent but am being told I need to wait 10 days bef... Toon meer
Place an order for four items on Sunday, order received early Tuesday morning. One item a collapsible laundry basked had some damage, namely a hairline crack on the hard plastic part near the... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
UK Camping and Leisure is an online retailer with a showroom in Northampton, supplying a wide range of camping, caravan, motorhome and outdoor leisure equipment. We work with leading brands such as Coleman, Fiamma, Isabella, Vango and many more, helping customers find reliable products for holidays, touring and outdoor adventures.
Contactgegevens
Unit 24 Rotherthorpe Crescent, Rothersthorpe Industrial Estate, NN4 8JD, Northampton, Verenigd Koninkrijk
- onlinesales@ukcampingandleisure.co.uk
- ukcampingandleisure.co.uk
4,2
Goed
656 reviews
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Avoid!!
Never received item ordered. Customer care was appalling and was made to wait nearly a month before they finally stopped sending me delivery updates even though the courier had already said that there was no delivery scheduled at all on their systems. Had to wait 2 months for a refund. Will never use this place again.
2 augustus 2025
Antwoord van Uk Camping and Leisure
We're sorry to learn of your frustration with our process, we understand that this isn't an ideal circumstance and have looked into this further for you, we can see you emailed us on 11/08 with the issue of the item not arriving and a resolution was provided once the item had been returned back to our warehouse by the carrier on 03/09. In this situation, we have fed back to the carrier, as this is out of our control once the item has left our warehouse. We're sorry again for any inconvenience caused. Regards, UK C&L Team
Brilliant service ordered water pump…
Brilliant service ordered water pump Saturday delivered Monday very happy and a good price.
13 september 2025
Review zonder uitnodiging
Antwoord van Uk Camping and Leisure
Thank you Richard for your review, we're pleased you've had a positive service with us! Regards, UK C&L Team
Fast reliable service ordered two…
Fast reliable service ordered two chairs received within a few days as described and no delivery marks
15 september 2025
Review zonder uitnodiging
Antwoord van Uk Camping and Leisure
It's great to hear about your experience Bruce, thanks for your feedback and we look forward to your custom again in the future. Regards, UK C&L Team
Very helpful and patient member of…
Very helpful and patient member of staff (Lidia) products are excellent and competitive pricing A very nice place to shop
11 september 2025
Review zonder uitnodiging
Antwoord van Uk Camping and Leisure
Hi Mr Dyer, thank you for your very kind words, we have shared these with our colleague Lidia and look forward to your custom again in the future! Have a great weekend. Regards, UK C&L Team
Excellent service
3 juli 2025
Antwoord van Uk Camping and Leisure
Thank you for your feedback Colin, we're glad to hear the service received was to your expectations! Regards, UK C&L Team
A good ladder suitable for VW Transporter based campervans
Ordered a 'California' type ladder to access the bed in the pop up roof of our VW campervan. This is a 2 piece ladder, which slots together. The top half is rigid and has fixings at the top, which might grip a corresponding ridge in a California, but sits firmly against the van roof in ours. The rungs on the bottom half are so fixed to allow the feet of the ladder to rest securely on an uneven surface, eg floor one side and a fitting on the other. The ladder didn't slide when I climbed. It's just long enough to position behind the front seat bases to rest on the front of the van's original roof. It comes in its own bag, with 2 cloth protectors for the ends of the ladder. All nicely made in Malta, apparently!
Delivered sooner than expected by DHL.
6 september 2025
Review zonder uitnodiging
Smashing service!
I ordered something which was out of stock. UK Camping and Leisure refunded my payment very promptly. and without a quibble.
I would happily use them in future, should I need other components.
3 juli 2025
Antwoord van Uk Camping and Leisure
Thank you for your kind words Robert, we understand at times out of stock orders can be frustrating but we really appreciate your patience and understanding whilst we rectified this for you and look forward to your custom again in the future! Regards, UK C&L Team
Great all round experience, would definitely shop there again
From start to finish great company helpful staff
22 augustus 2025
Review zonder uitnodiging
Antwoord van Uk Camping and Leisure
Thank you for visiting us, we're pleased you had a positive experience in our showroom and look forward to welcoming you back again in the future! Regards, UK C&L Team
Item received as expected
Item received as expected, and quickly, job done ✔️
2 september 2025
Review zonder uitnodiging
Antwoord van Uk Camping and Leisure
We're glad to see you're happy with your recent shopping experience, thanks for your feedback! Regards, UK C&L Team
Antwoord van Uk Camping and Leisure
Hi Sky, thanks for your feedback. We do feel this may be for another business, as we're solely a retailer of camping equipment and accessories but we hope you had a wonderful holiday! Regards, UK C&L Team
The worst customer service
I ordered a self-inflating mattress for an upcoming trip. The courier screwed up, failed to deliver to their own parcel shop, I then got a message saying the parcel was being returned to the seller. So, I cancelled the order - within the statutory cooling off period and in writing. That was nearly a month ago. UK Camping and Leisure continue to insist they cannot give a refund until the item has been received by them. It left the parcel shop 2 weeks ago. Today they sent some garbled response to yet another follow up email giving an incomprehensible 'excuse' and saying 'meanwhile if the item does arrive and you decide you don't want it...'. And they still refuse to refund and continue to give me the runaround. The very worst.
1 september 2025
Review zonder uitnodiging
Antwoord van Uk Camping and Leisure
Hi Peter, we're sorry to learn you feel this way and understand that any parcel lost in transit is very frustrating. We can assure you that we would not hold funds from yourself, we do have to allow EVRi 10 days to investigate the missing order before any next steps (Replacement or refund) are made. We've investigated this further and can confirm funds were returned to yourself promptly on 02/09, following the return to sender of the lost parcel being acknowledged by the carrier. We apologise again for any inconvenience this has caused yourself and have provided feedback to the relevant teams. Regards, UK C&L Team
Omg order Saturday morning
Omg order Saturday morning, deliver Sunday night. What can you say , supper service.
23 augustus 2025
Review zonder uitnodiging
Antwoord van Uk Camping and Leisure
Thanks for your wonderful feedback Nicola, we're glad you've had such a positive experience with us! Regards, UK C&L Team
Fist time caravanners
Customer service was amazing.
Very helpful with advice.
First visit and had everything we needed.
30 augustus 2025
Review zonder uitnodiging
Antwoord van Uk Camping and Leisure
Thank you for your kind words, we're very pleased our colleagues could help you ahead of your first trip, we hope you had enjoyable evenings around your new Isabella Table! We look forward to seeing you in our showroom again soon! Regards, UK C&L Team
My order was in 2 deliveries as I…
My order was in 2 deliveries as I ordered a utility/ kitchen awning and also the drive away kit, the kit came 2 days after ordering and the awning arrived the day after, as yet I haven’t erected the awning but I bought this in the hope of being able to put it up single handed
22 augustus 2025
Review zonder uitnodiging
I have not received my parcel from…
I have not received my parcel from Evire. They say it’s been delivered. I think it’s been delivered to the wrong address.
26 augustus 2025
Review zonder uitnodiging
Antwoord van Uk Camping and Leisure
Hi Colin, we're sorry to learn of your issue with the parcel being delivered on behalf of the carrier. Please contact us at onlinesales@ukcampingandleisure.co.uk if you haven't already, so our colleagues can look to support you further with this. Regards, UK C&L Team
Excellent service
I ordered an air canopy for my caravan at around 6pm,
expecting it to be delivered within a few days. Was astounded to receive an email from the courier the following morning advising it would be delivered later that day. From start to finish the whole experience took less than 24 hours. Can’t fault the service. Would give more than 5 stars if I could
22 augustus 2025
Review zonder uitnodiging
Ordered an pronto pc4 windbreak easy to…
Ordered an pronto pc4 windbreak easy to order, delivery very fast, great service and great product
16 augustus 2025
Review zonder uitnodiging
Antwoord van Uk Camping and Leisure
Thanks Julie for your feedback, we're pleased you're happy with the product, service and delivery! Regards, UK C&L Team
Great Service
Parts needed were in stock, price was competitive and delivery was cheap and quick. Very happy with the service received.
23 augustus 2025
Review zonder uitnodiging
Antwoord van Uk Camping and Leisure
Thanks for your kind words Andy, we're glad you had a positive experience shopping with us! Regards, UK C&L Team
Fulfilled my order very quickly and…
Fulfilled my order very quickly and sold me an excellent product.
22 augustus 2025
Review zonder uitnodiging
Antwoord van Uk Camping and Leisure
Thanks for your wonderful feedback Graham, we're glad you're an all round happy customer! We hope you shop with us again soon! Regards, UK C&L Team
Took my money for items that it didn’t have
Took my money for items that it didn’t appear to have. Subsequently cancelled my order without explanation and told me I have been refunded. But I still don’t have the money. I am highly suspicious and very disappointed.
18 augustus 2025
Review zonder uitnodiging
Antwoord van Uk Camping and Leisure
Hi Matthew, we're sorry you feel this way. As per our website, some items are held with ourselves and others depending on value and weight with our suppliers and would usually be shipped direct. We do ensure that our systems are up to date with our suppliers stock levels however, unfortunately this can happen from time to time when an order is unable to be fulfilled. We can assure you that we do not hold funds for unavailable items and these would've been returned to yourself at the time of cancellation. Funds will return to your account within 3-5 working days, this is as per your banks processing times and isn't something we have control over unfortunately. We have passed your feedback regarding this circumstance to the relevant teams and can only apologise for the way you feel about your recent experience with us, we can assure you this was not intented to cause any inconvenience or mislead you. We hope you will consider shopping with us again in the future and you're welcome to reach out to our Customer Service Team at any time to check stock locations before purchase if you are concerned. Apologies again Matthew. Regards, UK C&L Team
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