Good customer service. Easy to use website , we like the pre-design facility before deciding on final design . Delighted with house name and number . White lettering on black slate - looks stunning... Toon meer
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Lees wat reviewers zeggen
Very disappointed with my sign as the white paint has discoloured and bubbled and is now peeling away. The sign has been up for just over three years and this is the response I got from the company... Toon meer
The sign exceeded my expectations and looks great! Ordering was easy, delivery earlier than estimated and simple assembly instructions (and yes, I made a cup of tea afterwards and admired my handiwork... Toon meer
Good choice of materials and designs to choose from. Ability to customise and view design very useful. Ordering simple and good communication along the way right through to dispatch. Item packaged w... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our range of house signs, office signs, signage & numbers will meet the needs of any home owner or business, whether your requirement is for traditional or modern signage.
Contactgegevens
Unit N2, Trinity Trading Estate, ME10 2PG, Sittingbourne, Verenigd Koninkrijk
- 0800 802 1023
- hello@uksignshop.co.uk
- uksignshop.co.uk
4,6
Uitstekend
1K reviews
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Heeft 96% van zijn negatieve reviews beantwoord
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A Good Experience
I've just used UK Sign Shop and the experience has genuinely been a good one. They took my original design that was not in a usable format and delivered the wooden sign ordered exactly the way I wanted it. For that reason, I highly recommend them as they've come up trumps.
17 februari 2026
Review zonder uitnodiging
Antwoord van UK Sign Shop
Thank you so much for your kind words and leaving a 5 star review!
We’re delighted to hear that we could bring your design to life and that you’re happy with your wooden sign. It’s always great to know our customers’ ideas are delivered exactly as they envision them.
We really appreciate your recommendation and hope your sign brings lots of enjoyment!
Many thanks,
UK Sign Shop
Highly recommend! Thank you Nico & Melissa
Highly recommend, my initial order did take nearly 4 weeks to arrive (Ordered over the xmas period) so they had a back-log of work however communication was spot on, unfortunately house plaque did arrive damaged however between Nico & Melissa, a replacement was sorted swiftly and I received it 13 days later. Accidents happen but these guys resolved it quickly, efficiently and I would not hesitate from purchasing their products again.
14 februari 2026
Review zonder uitnodiging
Antwoord van UK Sign Shop
Thank you so much for your kind review!
We really appreciate your patience over the busy Christmas period and are glad we could resolve the issue quickly for you.
It’s wonderful to hear you’re happy with your replacement plaque, and we look forward to helping you with any future orders.
Many thanks
UK Sign Shop
Very disappointing results from this…
Very disappointing results from this product, despite great service when the order is discussed as soon as there was a problem they denied all responsibility and said "we signed off" the approval! Failed to turn up to sort out the problem on time and after chasing they said "we are very busy" A service supplier should take responsibility when things don't go to plan in my opinion. Be careful!
16 januari 2026
Review zonder uitnodiging
Antwoord van UK Sign Shop
Thank you for your feedback Richard,
We’re glad that the ordering process and discussions were positive. We’d like to clarify the situation.
You initially requested an illuminated light sign, which was outside your budget. You then decided to order a plain acrylic wall sign and advised that you would add your own LED lighting behind it. The order was then processed and proofed as requested, and you approved the design at the proof stage.
After you added your own LED's to it, you raised concerns about seeing the light through the front of the panel. As the panel was supplied without integrated lighting, this effect is expected. We offered a solution by providing a block out vinyl backing to help conceal the light shown through, and also provided a quote for professional installation at your request.
During the scheduled installation, our installer was unfortunately delayed. We apologised for the delay and that there was a break down in communication regarding this. However we offered to continue with the installation free of charge and refund the installation cost. However, you declined the install.
We always aim to resolve issues and provide clear guidance on what is included in each order. In this case, the product was manufactured and supplied as approved, and we took steps to offer solutions when concerns were raised.
We hope this clarifies the situation and thank you again for sharing your feedback.
Many thanks,
UK Sign Shop
Hadley Door Sign complaint now 100% resolved & happy.
My new Hadley sign arrived before Christmas & it looked so lovely. Just what I wanted. We were waiting for a new front door to be fitted so didn't put the new door sign up until early Jan this year. It looked so nice & had lots of complimentary comments. Was so disappointed to come home & find that one of the letters had dropped off after only 4 weeks.
Phoned customer services & they said they can see I live near the sea & that is why this has happened due to coastal corrosion! I live over 10 miles from the sea!! I was told to send an email & photographic evidence which I did straight away. Within minutes a reply was sent back. Yes its coastal corrosion from airborne particles that travel inland! Follow this link & you will see this is clearly stated on our website that we don't advise a ceramic sign within coastal areas. Followed the link & could find no mention of coastal corrosion, only stating how wonderful all the products are,such high grade & 100% weatherproof & waterproof. They suggested i should order a slate sign & said if you email us again we will offer a small discount. I replied that i don't want a slate sign as I do not live near the sea & even if I did I wouldn't expect letters to corrode & drop off so quickly. I would like a new ceramic Hadley sign as clearly the one I was sent was faulty & not fit for purpose.
I have had no response to my email & hence I've had to give a negative review.
I have done some research & investigation myself & I appreciate what they are saying about airborne particles from the sea but given I live in excess of 10 miles from the sea this is unlikely & more likely to be as a result of a faulty vinyl overlay.
My neighbours have similar door signs that have been up for years & still look as good as new.
Hopefully someone might reply to my review?
9th Feb Update- Have now been contacted by customer services with an apology & a new sign being sent out to me.
Thank you for resolving this issue for me.
5 februari 2026
Review zonder uitnodiging
Antwoord van UK Sign Shop
Thank you for updating your review Diane. We genuinely appreciate you taking the time to let others know the issue has now been resolved.
When you first contacted us, we initially considered environmental factors as a possible cause, as some areas within approximately 10 miles of the coast, can experience airborne salt exposure depending on wind conditions. Based on that, coastal impact was discussed as a potential explanation.
However, after further investigation with our production team, we identified that the issue was related to a newer vinyl material that was not performing to our usual weather-resistance standards. As soon as this was confirmed, we reverted back to our original, proven method and materials, and arranged a replacement.
We sincerely apologise again for the inconvenience caused and appreciate your patience while we investigated and resolved the matter.
If you feel your overall experience has now been resolved to your satisfaction, you’re very welcome to update the rating to reflect that. The main thing is that we’re simply glad we were able to put things right.
Many thanks
UK Sign Shop
Our sign was delivered with the drill…
Our sign was delivered with the drill holes misaligned and the text on the slate sloping. We measured it at 2-2.5mm and they would not replace it claiming it was within their acceptable tolerance limits. After several messages, photos and clarifications, we were only offered a minor discount on a new sign. We have had to order another sign from another provider and were left very disappointed.
8 januari 2026
Review zonder uitnodiging
Antwoord van UK Sign Shop
Thank you for your review Hattie,
We’re sorry to hear that you were disappointed with your Ascot slate sign. As explained during our email correspondence, natural slate is not perfectly square due to its hand-cut, natural edge finish.
Because of this, both drill holes and engraved designs can sit a millimetre or two from the perfect centre. This is clearly outlined on the product page and within the “Good to Know” section before purchase.
After reviewing the photographs provided, we measured the alignment variance at approximately 2–2.5mm. This falls within our stated tolerance levels and quality control standards. All of our slate signs are checked prior to dispatch, and this sign met those standards.
We fully understand that alignment preferences can be subjective, particularly with natural materials. However, as the sign was produced as described and within our advertised tolerances, we were unable to offer a free replacement or refund.
We did, however, offer a goodwill gesture of either a partial refund or a discount towards an alternative material such as acrylic, which does not have the same natural variations as slate.
We’re sorry that this solution was not acceptable on this occasion, but we remain confident that the product supplied was manufactured in line with the material characteristics and information provided at the point of sale.
Regards,
UK Sign Shop
Made my order over 2 weeks ago and it…
Made my order over 2 weeks ago and it seems has yet to even be processed!
Not responding to my emails and if you want to contact them you are going to get caught chatting to their annoying and completely unhelpful chatbot that continually asks for your email address even when you have provided it to them several times!
Seriously regretting using this company.
27 januari 2026
Review zonder uitnodiging
Antwoord van UK Sign Shop
Hi Dan
We’re sorry to read your review and for the frustration caused.
To clarify, you contacted us on 26th January and we responded on 27th January. We always aim to reply promptly to enquiries, so we’re sorry if our response was not seen.
Our stated production timeframe is up to 11 working days, as each sign is made to order. On this occasion, we experienced a slight delay within our manufacturing schedule, which resulted in your order being delivered three working days later than estimated. For this delay, we sincerely apologise.
We completely understand that waiting longer than expected is disappointing, and we regret that this impacted your experience with us.
We are also sorry to hear that you found our chatbot frustrating. It is designed to gather key information so we can respond efficiently, but we appreciate that it doesn’t suit everyone and we will take your feedback on board.
Thank you for your patience, and again, we apologise for the delay.
Regards,
UK Sign Shop
Good Service!
The original slate sign was delivered broken which was disappointing. The packaging didn't seem strong enough to protect it. However, a replacement was sent without question. The sign itself looks good!
24 december 2025
Review zonder uitnodiging
Antwoord van UK Sign Shop
Hi Steve,
Thank you for your review and for your understanding.
We’re sorry the original slate sign arrived damaged, unfortunately, slate can be fragile in transit despite our packaging. That said, we’re glad we were able to send a replacement promptly and that you’re happy with the sign itself.
We really appreciate your feedback and your patience, and thank you for choosing us.
Many thanks
UK Sign Shop
Product was exactly what I ordered
Product was exactly what I ordered, perfect colour
13 december 2025
Review zonder uitnodiging
Antwoord van UK Sign Shop
Hi Tracy-Jane
Thank you for your kind feedback!
We’re really pleased to hear the product was exactly what you ordered and that the colour was perfect. We appreciate your support and hope to help you again in the future.
Many thanks
UK Sign Shop
IT failure resolved
⸻
I had a gift voucher which I tried to apply on the website. When I entered the code the website site crashed. After re-logging back in, the website then showed the voucher as already applied, meaning I could no longer use it.
I emailed the company and proceeded with a phone call the next day. They acknowledged it was a system error and said a new voucher code would be sent to me. The company did as promised and resolved the issue professionally and successfully.
12 januari 2026
Review zonder uitnodiging
Antwoord van UK Sign Shop
Hi Adam,
Thank you for your review!
We’re glad we were able to resolve the voucher issue for you and appreciate your patience while we sorted out the system error. It’s great to hear that everything was handled to your satisfaction.
We appreciate your feedback and look forward to helping you again in the future!
Many thanks
UK Sign Shop
Cheap price but very poor quality
Very cheap for a bespoke service, cannot complain about that.
Also signs function as intended.
But. Do NOT buy if you are worried about aesthetics.
Hartlip sigh one of the transfer letters was wrinkled and another had a slightly loose edge.
Newark sign (more expensive) was discoloured, had rough edges and had heat damage (melted) where the laser overshot. From a distance it looks fine, up close it looks cheap.
Luckily I only bought two of the cheapest versions.
If this had happened on a more expensive version I would of sent back for a refund.
7 januari 2026
Review zonder uitnodiging
Antwoord van UK Sign Shop
Hi Toby
Thank you for taking the time to leave your feedback.
We’re sorry to hear that you were unhappy with the finish of the signs you received. We take quality concerns seriously, which is why we encourage customers to contact us directly if there are any issues. In this case, we haven’t received any reports or photos from you, so we weren’t given the opportunity to inspect, replace, or resolve the concerns raised.
Our budget acrylic range is designed to be a cost-effective option and is priced accordingly. As noted, these signs prioritise functionality and affordability over premium aesthetic finish, which is reflected in the price point. That said, we still expect all items to meet our basic quality standards, and we’re always happy to review any genuine defects if they’re brought to our attention.
If you’d like us to look into this further, please feel free to contact us directly with photos of the issues mentioned and we’ll be happy to help where possible.
We appreciate your feedback a
Many thanks
UK Sign Shop
Super product and speedy delivery
Very pleased with the quality of our new house sign - exactly what we wanted and at a great price. Super quick delivery, too!
20 december 2025
Review zonder uitnodiging
Antwoord van UK Sign Shop
Thank you for your kind feedback Sonia!
We’re delighted to hear that your new house sign is exactly what you wanted and that you’re happy with the quality, price, and speedy delivery. We really appreciate your support and hope to help you again in the future!
Many thanks
UK Sign Shop
A great company to deal with.
I was impressed first with the UK Sign Shop website, which was comprehensive and easy to use to choose and design our desired house sign. Ordering was easy and we kept informed as to the progress of our order. We are very pleased with the finished product which looks great in place on our house.
6 december 2025
Review zonder uitnodiging
Antwoord van UK Sign Shop
Hi Robin,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you found our website easy to use and that the ordering process was smooth.
It’s great to know you’re pleased with your finished house sign and that it looks perfect in its new home. We really appreciate your support and hope to assist you with any future signage needs!
Many thanks
UK Sign Shop
Solar LED Light
I ordered Solar LED lamp to illuminate my house sign. It was dispatched quickly and communication was good. Well made product which works well.
19 december 2025
Review zonder uitnodiging
Antwoord van UK Sign Shop
Hi Steve,
Thank you for your feedback!
We’re delighted to hear that your Solar light arrived quickly, that the communication was clear, and that the product is working well.
We really appreciate your support and hope it lights up your sign perfectly for years to come!
Many thanks
UK Sign Shop
Speedy processing and delivery
Speedy processing and delivery , even in the run up to Christmas . Sign just perfect. Exactly as hoped . Thankyou ! Would definately recommend .
23 december 2025
Review zonder uitnodiging
Antwoord van UK Sign Shop
Hi Lisa,
Thank you for your kind words!
We’re thrilled to hear your sign arrived quickly and is exactly as you hoped.
We really appreciate your recommendation and hope it brings a perfect finishing touch to your home!
Many thanks
UK Sign Shop
Quality Product
Easy ordering and fast delivery for bespoke item. Quality product thank you.
20 december 2025
Review zonder uitnodiging
Antwoord van UK Sign Shop
Hi Jim,
Thank you for your feedback!
We’re delighted to hear that ordering was easy, delivery was fast, and that you’re happy with the quality of your bespoke item.
We really appreciate your support!
Many thanks
UK Sign Shop
Exactly what we wanted thank you
19 december 2025
Review zonder uitnodiging
Antwoord van UK Sign Shop
You are very welcome Sheila!
Thank you for leaving a 5 star review, it means so much to us.
We are glad to hear that you are happy with the product received and that it met your expectations.
Many thanks
UK Sign Shop
Happy shopper.
I am hopeless on online ordering and managed to order and pay for 2 signs. I emailed. And received a phone call in quick response. I was credited for one and verified my order. That was Monday 15th Dec. I received my beautiful sign on Friday 19th Dec. Perfectly packaged . With an invoice showing the credited item. I can't speak highly enough about UK Signs. I would certainly order again in the future for friends and family . A huge Thank You.
12 december 2025
Review zonder uitnodiging
Antwoord van UK Sign Shop
Hi Maryrose
Thank you so much for your wonderful feedback!
We’re thrilled to hear that the ordering process was smooth and that everything was resolved to your satisfaction.
It’s fantastic to know you’re happy with your order and that you’d consider recommending us to friends and family.
We really appreciate your support and look forward to helping you again in the future!
Many thanks
UK Sign Shop
Quality sign delivered on time
Quality sign delivered on time. It will improve the look of the front of my house and make it easy to find. Thanks very much. Letitia
19 december 2025
Review zonder uitnodiging
Antwoord van UK Sign Shop
Thank you for your kind feedback, Letitia!
We’re delighted to hear your sign arrived on time and that it’s helping to enhance the look of your home.
We really appreciate your support and hope you enjoy it for years to come!
Many thanks
UK Sign Shop
Excellent work
Really pleased good quality
Always apprehensive when designing something and not see the "real" thing before you buy but wasn't disappointed
Will definitely buy from this company again
6 december 2025
Review zonder uitnodiging
Antwoord van UK Sign Shop
Thank you for your feedback Barbara!
We’re thrilled to hear that your sign met your expectations and that you’re happy with the quality.
It’s wonderful to know you’d choose to buy from us again.
Wwe really appreciate your support!
Many thanks
UK Sign Shop
SOME OF THE SIGNS I ORDERED WERE…
SOME OF THE SIGNS I ORDERED WERE BRILLIANT BUT ONE IS NOT CONTRASTY ENOUGH SO IT IS IMPOSSIBLE TO READ FROM ANY SORT OF DISTANCE RENDERING IT USELESS, IT SHOULD BE CLEARER ON YOUR ORDERING SITE HOW THE SIGN WILL ACTUALLY LOOK , AS THIS IS VERY MISLEADING ..CUSTOMER SERVICES DON'T CARE LESS ALAS SO I WONT BE PURCHASING SIGNS FROM YOU AGAIN
12 december 2025
Review zonder uitnodiging
Antwoord van UK Sign Shop
Hi Emma.
We’re sorry to hear you were disappointed with one of your signs, especially as you mentioned the others were brilliant.
The sign in question was ordered as blue text on green acrylic. Our live preview shows this combination as more subtle rather than highly vibrant, and we also note on the site that colours can appear differently depending on screen brightness, calibration, and device. In practice, darker text on a darker acrylic will naturally have reduced contrast compared to lighter combinations.
That said, we didn’t want to leave you unhappy. We offered a discounted replacement using a higher-contrast panel or text colour, which would have resolved the visibility issue, but this was unfortunately declined.
We do take customer feedback seriously and always aim to be transparent and fair. We’re sorry we couldn’t reach a solution you were happy with, and we appreciate you taking the time to share your experience.
Many thanks
UK Sign Shop
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