Uk Starlink Reviews 

Absolute rubbish customer service, I only want help, advice and a price for the Starlink. I received nothing of the above, obviously they think they have the monopoly of this business, I don't think so, my advice is go somewhere else where they will help you. Do not use this company.

Horrific. No customer service other than horrendous Grok AI which is worse than useless. Confusing terms and conditions. Emails informing me that the £25 deal I signed up for (for 6 months) would be jumping to £40 after the first month. A living nightmare. Signal not the best either. The unknown is the worst thing - will the prices rocket? Will you be charged a fee to cancel? The lack of transparency is shocking. They seem to chop and change deals without warning all the time. A very stressful experience. Awful.

Same as most reviews here. Ordered Starlink on the £25 six month deal, waited an eternity for it to arrive. Second month charges raised to £40. Absolute useless customer service which is just an AI bot, so you get even more frustrated. Will be seeking another provider ASAP. Avoid at all costs, he's got enough money anyway😡

Never normally leave reviews but this is astoundingly terrible. I would leave zero stars if possible.
Switched from wired broadband because of the good offer of £25 pcm for 6 months if signing up prior to 30 April 2026.
1. Wifi since switch has gone from stable and good to patchy and rubbish.
2. Despite advertised price has charged me £40 pcm from month 2.
3. When contacting them I simply get gaslighted by grock, told that I can’t prove what was promised, and refused any human contact.
Will be cancelling tout de suites.

Complete bait-and-switch. Signed up for a £35/month rate with a guaranteed 2-week delivery window. Charged £43 first month prior to installation was complete. 2nd invoice is £60. How are they getting away with this Unbelievable. Raising prices.
I will be reporting to financial ombudsman. If you are having the same issues I would suggest you do the same.

I agreed an introductory monthly fee of £23 for 12 months for 100mbps residential service. Second month in I see Starlink is going to take £40 from the CPA. Suffice to say debit card cancelled at the bank (cannot remove from Starlink systems) Starlink cancelled and the kit being returned. They cam chase me for the £40 they will not get it as they breached the contract. For me its not the price ots the dishonesty and not being able to call and resolve with a real person, just talk to AI who screws it up.

Excellent breadboard, unfortunately have to have multiple dishes home and my vehicle as mobile date coverage in the uk is very very poor. Starlink in the USA offers discounts on second dish subscriptions. But in the UK no discounts are available on multiple subscriptions. Will this be available in the future?

it is bloody joke. from very beginning this bunch of fraudants trying rip you off. paid for fitting which never happend. they try to charge you monthly for something what never was fitted and active. discusting customer service.

What an appalling waste of time
I applied for the Stalink system with the free fitting. It was ideal for my area and the speeds sounded good. HOWEVER The box finally arrived after a number of weeks but nothing from Starling re the fitting. I finally got notification that they were beginning to charge me for the system. I advised them ( or there robot) that the system was not yet fitted and I had heard nothing from the installation team. They gave me 2 telephone numbers to ring, one was out of service the second said they could not fit the system without notification from starlink. Starlink wanted me to pay a further £299 to get the system fitted. I tried to contact Starkink but could not get past the robot so I have given up. What a shambles of an organisation. Avoid like the plague

Incompetent and greedy - don't even bother.

Has taken 6 weeks to arrive. They have sent me faulty kit. Meanwhile they are charging with no way to pause because it's rental kit. The £25 offer I signed up on is no longer valid due to their delayed delivery and resulting delay led activation. Dealing with a very unhelpful AI customer chat or, meanwhile the human support does not respond. They seem to do as they please, unapologetically and with no care in the world for the customer.

Appauling customer service, waited two months for the kit to arrive. Typo in our address DHL won’t pass verification to change the address as it’s wrong. Starlink deny all responsibility and can’t track the package/order. We’ve been charged for two months and no way of cancelling!

Complete bait-and-switch. Signed up for a £35/month rate with a guaranteed 2-week delivery window (confirmed by a real person). Two weeks later got an email informing me my price is jumping to £40 and my delivery is delayed by another fortnight. Unbelievable. Raising prices on a customer before you've even delivered their starter kit is shockingly poor business. Avoid.

No UK stock as of May 2026, been waiting months. Avoid

Excellent speeds and good connectivity throughout the house, mesh system easy to set up, only down time in last year was during the worldwide outage.

It pains me to say this but the service is absolutely garbage and the customer service is even worse constantly buffering and customer service want me to keep trying the same stuff over and over they refuse to send an engineer and if you ask to put a complaint in they stop responding this has been ongoing for over two months they gave me an additional mesh mode it didn’t help
They changed the router still
Didn’t fix it I think the service is just terrible and not worth the extortionate price for 200mps

Latest Update! Weeks and weeks later after I raised concerns about their appallingly slow, 3.85/4.84 up/down mbps speeds, nothing has changed. It's like Groundhog Day. The chat bot (or person, it's not really clear) asks the same questions and I give the same answers. An example is, the Mesh 3 Router - the casing round the ethernet socket on the back is too small to insert the 'male' end and so it's not possible to connect my business phone - who designed this!! And more importantly, who would let this product go to market! It's truly laughable. Anyone considering this service, BEWARE. Check all other options before proceeding down this rabbit hole.

4 weeks and still waiting for delivery,customer service useless they dont reply ticket system doesnt work

We thought Starlink would be great as we are in a poor internet area near Bath UK. However, Starlink has proved to be a nightmare, regularly going off at peak times, streaming near impossible. We paid for extra mesh node links - this was only marginally helpful. Still no reliable streaming. SO disappointing as our previous 4G system with only 10 to 20 meg was better than this. Do not buy starlink. Their service which we contacted over 20 times was the worst A1 BOT we have ever had.

Delayed equipment delivery , charged and no information. Very poor service