Uk Starlink Reviews 

This is a zero star review. I tried their satellite dish a couple of years ago, couldn't get it work and returned it after a week. They did not give me a refund on the dish, and to this day they still send me emails telling how I can return the dish (just received one today)

Joke of a company. Their tech doesn't work. Their support is non-existent.

We've gotten this for an office in a remote location. Works fantastically and we've not had a single blip in the 9 or so months that we've had it.

Having been with BT & getting a massive 2mb connection due to no fibre optic connection ,I then moved on to Konnect a French satelitte company but the latency was awful ,then tried EE with a 4g router but sadly speeds of 10mb & at most but not often 20mb I turned to Starlink ,difference is night & day ,1st speed test 197mb 2nd 235mb ,at long last I have proper broadband ,yes its expensive to buy & at £75 a month but I'm in a rural area so no choice ,highly recommended

Just opened my newly delivered Starlink gen 3 to find two indentations in the dish.
I’ve completed a form to inform customer services but am still waiting a reply.

We ordered Starlink about a month ago after BT refused to fix our line any more as we kept getting faults. With BT we were guaranteed 1mbps but rarely got that. We plugged our Starlink in (installation was easy) and were immediately able to get 230mbps! It is expensive but we are very happy with it so far.

It has been difficult for me to interact with customer support as it is all internet based. That proved a real problem with starlink failed and no reliable mobile data signal. My first system failed after a couple of days. Replacement delivered less than a week. However second system failed after less than 24 hours. Both failed with the same type of fault (router unable to communicate with dish). I have just recieved my 3rd system, so fingers crossed. For the limited time of operation I have been very impressed with internet conectivity. I just hope it will last list time

Awful servive. Device is easy to set up but the range on the router is no where near as good as sky. Tried it for ab hour and decided to return for full refund, 3 weeks later and 6 failed attempts to return with DHL and I am no closer to a refund or sending the kit back. Service is dreadful, AI answers and they respond without answering satisfactorily then close the ticket as resolved. It's hard not to swear at them. How they got a rocket into space I will never know.

Terrible service...read all,!
Het melden dat je schade hebt...daar wordt niet op gereageerd. In hetzelfde bericht staat ook dat ze iets vergeten zijn op te sturen. Daarop reageren ze wel. De kabel aan de satelliet ontvangen is lang om de wifi router binnen twee plaatsen maar de kwaliteit is slechts. In een andere kamer geen ontvangst. Daarom de ethernet connect besteld zodat je met een losse router het huis intern kunt zorgen voor betere verbinding

MAAR die kabel is maar 50 cm lang en de rj45 connector zit daarmee in de buitenlucht...-10 tot + ...30?
En vocht..
Ik heb het abonnement opgezegd maar een retour adres verkrijg je niet terwijl ze zeggen binnen 30 dagen alle geld terug.... Moet ik het wel kunnen opsturen toch?

Ik heb Ellon m. een Twitter bericht gestuurd in de hoop dat hij deze leest.

Ps... Adres a enkele malen doorgeven
Een wat staat er op de verpakking...m tot 2 x toe... Alleen plaatsnaam, mijn naam en telefoonnummer.... GEEN ADRES

IN ENGLISH
Reporting that you have damage...there is no response. The same message also states that they forgot to send something. They will respond to that. The cable to receive the satellite is long to the wifi router within two places but the quality is poor. No reception in another room. That is why I ordered the Ethernet Connect so that you can provide a better connection internally in the house with a separate router

BUT that cable is only 50 cm long and the RJ45 connector is therefore in the open air... -10 to + ...30?
And moisture...
I canceled the subscription, but you cannot get a return address even though they say all money will be refunded within 30 days.... Should I be able to send it in, right?

I sent Ellon m. a Twitter message in the hope that he reads it.

Ps... Pass on address a several times
What does it say on the packaging... up to 2 times... Only place name, my name and telephone number.... NO ADDRESS
Dont buy!!!

I wouldn’t recommend starlink to anyone ! The terms and conditions ain’t favourable & fair . The customer service is very slow to respond and very ignorant too , when they do reply you it’s always the opposite from what you’ve asked them like they don’t even read your message . Plus I’ve got charged double for a kit that I already returned and sent back …

Awful internet. Family are Elon fans so naturally we have this godawful 5mbps (on a good day) WiFi. Crashes every day at 2.30am. Wouldn't even wish this WiFi on my worse enemy. If I could rate it 0 stars I would.

Appalling service. 4 days between responses and that's so far. An error on their part and I'm still waiting for not just for my order but a response. It's been well over a week now. Heartbreaking really. Maybe this will help get a response. But not feeling positive

I ordered a starlink rental package two and a half weeks ago. The order status has said "preparing shipment" since I ordered. I finally gave up waiting and cancelled

Ordered Monday, dish was delivered Friday. Setup in minutes to test and is flying.

I was testing the obstructions on the app in random places before it came and it was saying it wasn't a good location. Set the dish in the backyard a few feet from the house and it's working fine. Will install properly soon!

Have been without internet for months due to moving to a rural location and being let down by a fibre company. Should've ordered Starlink earlier.

Constant drop outs, entirely unreliable, plug unplug zzzz

Customer service is devilish...
I face a major problem trying to subscribe to a plan, my money is gone, no refund, unable to switch to the correct subscription plan, no answer from them ...
The service might be good, but the customer service is worst.

I first tried to order Starlink last Saturday morning. 
As you are closed over the weekend, I contacted your sales team at 9am on Monday & I was advised to click the link on your website that says problem ordering & someone will contact you to place your order.  
As soon as I put the phone down Monday morning, I completed the form on your website.  After not hearing anything for 2 days, I contacted your sales team again Wednesday morning.  Your colleague carried out some steps, this time on a Cromebook laptop & still, I couldn't place the order.  He said that he would raise a service ticket & someone would be in touch.  24 hours later, I still hadn't heard anything.
This level of service from a ISP is disgusting.  I can imagine my life with your company, my Internet goes down & I'm waiting 1-2 weeks for someone to contact me I don't think so.
You are charging people £75 a month for access to the Internet. Provide proper telephone technical support for your customers!!!!!!!!!!!!!!!!  I shouldn't have to tell a company how to run their business. 
I will go to Vodafone, or Hutchingson 3G & get 5g Pay As You Go internet, who incidentally provide UK telephone technical support for their customers!!!!!!!!!!!!!!!!  
Edit after reading these reviews wow I dodge a bullet the only place these cowboys belong is in a western on BBC2 With John Wayne hehe word of advice people NEVER AND I REPEAT NEVER BUY ANYTHING FROM SCUMBAG TRASH COMPANIES LIKE THIS UNLESS IT'S ON A CREDIT CARD. IF YOU ARE IN THE UK, YOU ARE PROTECTED UNDER SECTION 75 OF THE CONSUMER CREDIT ACT 1974. IF YOU ARE OUTSIDE THE UK, CHECK WHAT/IF ANY PROTECTION YOU HAVE IN YOUR OWN COUNTRY. KNOW YOUR RIGHTS PEOPLE!!!!

Perfect so far. No issues at all

Been on starlink for 2 months now after bt broadband could only provide me 9mbps down and 1 up saying their guarantee service wasn't available to me any more moved over to starlink and regularly get over 350mbps down and 30 up but average is 220mbps down and 24 up. This is a massive improvement over bt and as I am in a very rural area open reach have told me I will never get full fibre. So starlink has solved all my problems. My neighbours are all in owe and some are looking to buy starlink now. This is in East sussex

Excellent customer service provided by Starlink!

The system is a game changer for people living rurally where Ee and other providers have been offering slower and slower connection speed every year. (The Mars rover has faster internet than I do through Ee!)

I recently had a technical problem, and Starlink fixed it with speed, politeness and mutual trust, very impressed.

speed was good when i purchased the system 7 months ago. speed now crap 30 to mbps not worth the money im thinking of changing to citynet