UKStudentHouses Reviews 

i have left emails previously but it has gotten absolutely ridiculous, since moving into this house we have faced a multitude issues and nothing improves at all. i had mould in my room from the beginning “ it will be sorted “ it’s still not sorted we didn’t have a sofa for a month after being told for a year we would. Two other bedrooms now also have extreme mould i’ve had to contact environmental health. It’s to the point being in that house is the worst thing ever we pay 24k a year between us for this house and nothing is sorted our property manager was useless from the start after a multitude of emails from the start of november we heard nothing then he turns up for a house viewing an we said did you not see the emails. we got a shrug of shoulders and i’m leaving in 3 weeks and “ i’ll get it sorted “ which is just full of lies i have a constant chest infection clothes ruined walls ruined curtains ruined a recurring pest issue because of how poor the house is built wet walls this house shouldn’t be liveable and i email about compensation hear nothing but if we withheld rent it would be a different story they’d be quick enough to message asking for it. genuinely do not waste your time with this company unless you want to hate where you live for a year. oh and also they ask us to delete reviews and i refuse because nobody should live this this.

UKStudentHouses should be avoided in my opinion. They are extremely unhelpful and seem to prefer to bury issues rather than resolve them. Even reading other reviews has proved their go-to is "your feedback will be passed along".

Prior to moving in, the property seemed perfect for our needs. A few weeks after moving in we started to notice more and more issues. The app to report these issues did not have our address listed making it unusable.

Both the front and rear outdoor spaces are disgusting and unusable. Had it just been a case of upkeep, I would happily do it myself but it was in this state when we moved in.

Our toilet would not flush properly or at all and when it did, it sent an awful knocking sound through one of the bedrooms, making it impossible to get some peace. This was eventually fixed enough to stop the sound.

Several locks in the house are incomplete, causing doorhandles, including the bathroom, to just fall out.

A few weeks after moving in, during heavy rainfall, a first floor window's seal failed. Water covered electronics on both the first and ground floor. Credit where credits due, it was fixed the same evening.

There was also damp present in two of the bedrooms. This was eventually sorted but has since come back, this time in all three bedrooms, the kitchen and another room, covering pots and pans in mould. After complaining for weeks and speaking to several people and every time being told it'd be passed on and they'd get back to me I eventually contacted the council. Somebody from the company was supposed to be present for that inspection but, to no ones surprise did not show up. Even after a formal complaint, no one followed up so I doubt it went anywhere.

UKStudentHouses advertises fast wifi on their website however it is everything but. The wifi regularly cuts out, and when it does work is slow. This makes doing uni work difficult.

We recently had some people come to view the property. Apparently their viewing had been pushed back repeatedly. When they showed up for what the thought was their viewing, no representative showed up, meaning we had to show them round ourselves. 45 minutes later, a representative showed up. By that time the potential tenants had left.

have no heating. My windows don’t shut. There’s mould. No working plug sockets in my room currently. A man living in the room next door assaulted me I’ve sent voice notes to management and they have ignored me as per usual. I moved into a separate property over the weekend and there was a squatter living there, the out of hours line called me a liar and ignored me. I’m not from Sheffield so had nowhere to stay for days. They owe me money for this from last February and haven’t paid me. They ended up moving me days later to a different property with the above problems with nobody willing to help. This is the worst company I have ever come across please do not move here, it will be the worst thing you do

For the avoidance of doubt they operate under several names including wearekin and ukstudenthouses.

Any problem you have they will flat out ignore you. And there are a lot of problems.

Severe black mould!!!
We have had black mould in our house since we moved out that still hasn’t been sorted.. please do not book with this company as nothing gets sorted out. The mould is ruining personal items and spreading all on the walls. We have had to get environmental health involved now and are taking legal action.

Kirsty was very good in transferring m to a new house, good prices that don’t rip you off.

i lived in one of their houses in salford last year and the house was infested with rats and was mouldy but the worse thing was we had no heating or hot water for 2 MONTHS (in november and december). the company promised me £350 in compensation for the inconvenience which still has not been paid (over a year later). they are now ignoring all of my emails so i doubt i will ever get this money but NEVER USE THIS COMPANY their customer service is awful and they do not pay compensation when it is deserved. horrible company

I stayed in Sheffield in a house share, everything was going well until I actually moved in. Didn’t send me my key fob (which was through an app) I had to chase them for it on the start day of my tenancy. Was told a female and a male lived in the house but it was actually 3 males. I had issues with one particular housemate who I had never even spoken to, being intimidating and showing aggressive behaviour. I emailed the property manager, was ignored for weeks and then finally responded and told me to call the police. No support put in the place to move me to a different room, or resolve this. On top of that, that electric went off at least 5 times and I was only there 3 months. Even after I left, I continued to get emails saying there was a maintance report of the electric or hot water failing!! The area that I was in, the team don’t actually seem to care about their tenants. I had no choice but to move out as I was not comfortable in the environment, and to be honest I didn’t want to wait to have to “call the police”, I wanted to be listed to, and have it dealt with. I then had to move out, find somewhere to live and continue to pay my rent in full, no correspondence from anyone. They didn’t care.

It is a cheaper rent option compared to others in the area, so I suppose you pay for it in other ways… I wouldn’t rent with these again.

A 100% honest review with evidence to support my concerns.DO NOT USE THIS COMPANY.Athough they confirmed on e mail back in march that the flat would be ready and mould free on my sons move in day last week(liverpool) the place was a disgusting unsafe tip ! Front door wouldn't close let alone lock! Huge window frame not even attached to the wall! window opening with no stay so could fully open on to the street 4 flights up ! FLAT IS UNSAFE .Rubbish left from old tennants- disgusting! Mould and water ingress everywhere.Oven unusable- again disgusting! I can't even describe the condition of the bed..I wouldn't be happy to let a dog sleep on it. Flat was just a dirty unsafe tip. Had to drive back home with all his possesions. Company ignored numerous emails for a whole week. Worse than all this is 11 days later still no resolution.Customer service 0/10. Have sent them detailed photos and videos to consoliate honest and fair concerns.They really don't care about their tenants.He has no accommodation so is unable to access his university course. THEY DO NOT CARE. My advice STAY WELL CLEAR FROM THIS AWFUL COMPANY.

Lovely people and well accommodating

Jesse, your prompt replies to calls and emails and patience are truly impressive. Your smart and innovative approach is valued. Thank you for ensuring I get settled in.

Thank you so much Phoebe for your excellent customer service! You patiently listened to me and provided all the necessary informations. Oh dear! You were very helpful and made the house rental process smooth and stress-free. Highly appreciated!

Appalling service, 4 girls moved into a house with no boiler working, due to the fact the owner has not paid the gas bill, but still let the girls move in.
Day six with no cooking facilities, hot water or heating, nobody returning calls or answering emails after first initial contact.
House not in a ready to move into state, filthy, broken equipment, overgrown back yard.

I have recently moved into my student accommodation in Lancaster and I can’t fault the service. Tanya has been in touch every step on the way. Thank you for making this process so easy.

The team at UKStudentHouses are great at what they do. Jesse and Jenna were especially great during the process of sorting out my accommodation.

Staff need educating. No replies to emails. When you finally get through on the helpline they tell you lies. I have called 3 times and been told the same lie 3 times. Not received the link I need to move in. Disgusted with the service. The company need to rethink their hiring process because it is a mess. Would only recommend if desperate and don’t mind communicating with people that are about as clever as a tray of eggs.

Having to review again here this company is a set of scruffs honestly, don’t think anyone is actually doing their job. All on the way to the house now with no link to get in sent, no answers to phone calls or emails. Worst customer service I have ever experienced and Kirsty especially is no help at all with a phone number listed that doesn’t work and when we had an issue before she was getting snotty. Honestly don’t book with these scruffs

1. Key Activation and Access Delay

I did not receive my registration link for the iLOQ key activation until around 12:15 PM on 5 September, despite my tenancy officially starting that morning. During this time, I attempted to contact the team multiple times by both phone (0333 344 7061) and email but was unsuccessful. This delay prevented me from accessing the property when expected, forcing me to cancel my booked movers at great personal expense.

While I appreciate the eventual escalation from the sales team, the lack of communication and delay was unacceptable and caused significant stress and financial loss.

2. Presence of Previous Occupant & House Condition

Upon finally entering the property, I was shocked to find another individual inside who claimed to still be a tenant. She had not moved out her belongings, citing that her new property was not ready. Her presence, along with her friend later confronting me aggressively, left me extremely distressed.

In addition, the property was in an appalling and unhygienic state despite being assured during viewing that it would be deep cleaned prior to move-in. Issues observed included:
Heavy oil stains on the kitchen walls and counters
Stained and dirty rug in the living room
Multiple stains on walls throughout the house
Pungent smell and yellow stains on the mattress
Bathroom in extremely poor condition: black stains in the shower, brown/yellow stains in the toilet
Damp, dusty, and hair-covered carpet in the bedroom
Sticky flooring in the hall
Leftover food in the sofa and fridge

I had to arrange and personally pay for an emergency deep-cleaning service (£305) to make the property habitable.

3. Maintenance and Communication Failures

Further issues included:
Wi-Fi: The password provided in the welcome email was incorrect, requiring unnecessary troubleshooting.
Heating: Radiators and thermostats were not functioning.
Shower: Leaking shower head and broken holder.
Kitchen Sink: Persistent leaking from the pipe causing constant dripping noises.

Will was friendly, professional and very knowledgeable during the house viewing. He explained everything clearly, answered all my questions with patience and made the whole process feel comfortable and straightforward. I felt well-looked after from start to finish.

Really quick to respond to any enquirys. Great help when asked about changing different things to better suit. Really handy oveall

the property was dirty and had mold all over the place asking for 500 a month is terrible nobody should live like that. however i am aware that this isnt all the agents fault. the lad I spoke to was nice and honest with with me showing me around the whole property. i couldnt fault him. i went to visit 130uttoxeter new road derby and the condition was just bad.