UKStudentHouses Reviews 

Review

Worst service I’ve experienced. I didn’t receive a single confirmation call from them. I honestly wouldn’t even give them one star, and I definitely wouldn’t recommend them to students.

If you’re looking for student accommodation, I’d suggest trying Brick or Student Castle instead of wasting your time and money here. I’m genuinely disappointed with how this company handles its customers, and I have no idea how their employees are trained.

Save yourself the time, money, and frustration—look elsewhere.

We contacted Julie at Ukstundenthouses because my situation changed and I was no longer going to be staying in the city. Julie responded to every message quickly and liaised directly with the landlord for us. I was thrilled with the result of the work she did for me!

Speaking to Daniella was Bliss. She literally took my concern from start to finish. She showed professionalism at all levels on the call and via email.

THE CONDITIONS ARE NOT LIVEABLE. For the first 4 months (winter months) I had no heating, complained multiple times heard nothing. WiFi doesn’t work properly had to use 4g throughout my whole tenancy. The kitchen had a leak from the bathroom which has meant the light hasn’t worked throughout the whole tenancy. Fridge freezer keeps breaking, no one has been to fix it. People come and go in the house without notice, came out of the shower to random strangers viewing the house. In the rare occasion maintenance does come they don’t fix the actual issue. The phone accessed door lock barely ever works, constantly locked out. They are uncontactable, none of the contacts they provide take u to a real person and no one responds to emails.

My friend lived at Brookside Keddleston street. I visited her occasionally and saw that 'all bills inclusive ' was really word for word.
So, I decided to join her. I got a room there at an affordable price with me enjoying all bills. I was thrilled and began to tell friends about the place.

Also, the Managers have been really patient and passionate about their jobs. From Willy to Kirstie.

The location well suits me. I can walk to class in few minutes, get to Lidl, City centre and bus station without spending on transportation.
I've spoken with a few customer care service team and they've been helpful overall.
Though, I'm leaving soon, I'd love to see the company do something like this for couples and families. I'm leaving because I need to be with family far from Derby else, I would continue and continue to stay here!!

Firstly, they have sent emails to us tenants in the past offering financial rewards for 5 star reviews so please do not trust any 5 star review at face value.

Secondly, I have put up with a lot of awful stuff from these lot, I ask you to please read through this carefully to understand the lengths of it.

I lived with this company for about two years. First year was alright, nothing major.
I should add that when we moved in, we were changed to the flat next door because the one we rented had black mould (I believe they just rented that out a few weeks later in nearly the same condition). The one they moved us to hadn't been cleaned, rubbish everywhere.

Throughout second year, we have had cockroaches and mice in the property for almost a year now. I have sent numerous emails to them asking for them to sort it and the majority of them have been ignored, the ones that haven't said they had sorted it, they had not. I move out about a week ago now and there were still cockroaches when I left. I contacted both the council and Property Redress Scheme, the council filed a Public Health notice which they ignored and they are now actively perusing fines, and the PRS found in my favour. It took them about two weeks after the deadline to pay me the money they owed and they still have not sent me the apology they are legally obligated to.

I will say that again for impact. For almost a year, we have had cockroaches in the kitchen, bathroom and even bedrooms. Inside food cupboards, on counter tops and so on. When you try and get them to sort it its silence, and then eventually they will blame you. And that isn't even mentioning the mouse.

They will either ignore your emails, tell you its sorted or tell you they will sort it and never do anything.
Complaints directly to them are either ignored or outright denied.

Additionally, we also had no boiler for about three weeks, they ignored our emails asking why they weren’t fixing it, then they told us there was a form for us to reclaim rent back, which they have now told us doesn’t exist and are refusing to give us any money back for that period. I had to shower with a pan and kettle for ages because they refused to acknowledge our existence. They didn't even tell the people who fixed the boiler about the cockroaches until the day before, and didn't mention the mouse.

The boiler had acted up before too, I had reported it, I have no idea if they visited but about a weeks or so later the noises just stopped.

The fire alarm in the flat block was broken for about two months, for about two weeks of that it keep beeping repeatedly which could be heard from inside our flat and kept me awake at nights. They repeatedly ignore emails about this too.

They filed the bills under our names which led to us getting legal threats fro British Gas threatening bailiffs if we didn't pay up. (This was eventually fixed thankfully). We didn't have any wheelie bins for about 18 months, they refused to get more so outside the flat there was constantly ripped open bin bags all over the place.

They constantly enter your flat without warning, sometimes they will lie about sending notice emails so they can enter your flat that day.

They threatened to deduct money from our deposit because I refused to remove our toaster that had cockroaches literally crawling out of it.

We had mould in the flat, when I reported it they mark it as "finished" without even visiting.

To summarise, please for your own mental sanity do not rent with these, I would rather have got the two hour train from home every day than go through all this again. If you have already and have to put up with the same rubbish, please file a complaint with the Property Redress Scheme so you can get some financial compensation back.

I live next door to a property owned by UK Student Houses and am appalled at the way the company treats other residents in the area and the total disregard for the residential environment.

Last Saturday (17/07/26) a cleaner employed by UK Student Houses dumped a pile of black bin bags (approximately 8) with household waste, along with household items, in front of my property and the property next door.

I phoned UK Student Houses on 20/06/26 and again today to request removal as they pose a health and safety risk e.g. trip hazard and attracting vermin, yet the bags are still there. I also requested to speak to a manager on both occasions and this has also been ignored. As such, I am reporting UK Student Houses to the Environmental Health at my local council and strongly urge anyone thinking of taking a UK Student Houses property to think again.

Update (23/07/26) - Just received a call from a manager at UK Student Houses. Not collecting heap of black bin bags until SATURDAY! Simply not good enough as they have been there since LAST SATURDAY! Also, my original phone call to UK Student Houses on 20/07/26 was not escalated to the appropriate channels, hence the delay. Please avoid this company if you can!

I have been speaking with Danielle Lukes firstly via the phone line to arrange a viewing and then she checked if my viewing was ok by an email and send me a contract. She replies very quick to me and is helpful and polite

Danielle was responsive, easy to deal with and helpful from the first enquiry.

I stayed at Brookside Accommodation in Derby from September 2025. I cannot put into words the absolute disgrace this place was in, when myself and my flatmates arrived. There was black mould all around the windows in each room, in the bathroom and in the walls in each bedroom. My flatmate had arrived and her door had been bashed in and was told someone was to fix it the next day, however this took 8 weeks to be fixed, even though this is a fire door. Our fridge broke down, to which we reported this, and this took 5 weeks to be replaced, in the mean time we had to buy food out. Our fire alarms repeatedly went off in unsociable hours, to which we were supposed to have a fire safety person that would come out and sort this, however there were two nights where my flat mates and I had to sleep in a car due to no member of management hearing about this till 9am the next morning when arriving at the office. This place needs seriously looking at as it totally ruined our last year of University and left us feeling very unhappy and angry. I would hate for anyone else to experience this.

I’ve spoken to a lady called Danielle via email and phone and she has been super helpful and friendly. I’ve also had a few viewings with a lady called Chelsea and she has been friendly and helpful as well.

Finley was very helpful, professional, and quick to respond. Made my room transfer process smooth and stress-free. Thank you for your excellent support!

I originally left a 1-star review after what was, without question, one of the worst renting experiences I've had. I wanted to update my review to reflect the current situation fairly.

To give credit where it's due, things have improved. The flat is now in a much better condition than when we first moved in, and maintenance requests are generally dealt with much more quickly than they were during the first part of the tenancy.

However, that doesn't change the fact that the first two-thirds of our tenancy were genuinely awful.

We moved into a property that was not fit to live in. The bathrooms were filthy and affected by mould, the showers were unusable, communal bins were overflowing and attracting pests, and it took repeated emails and phone calls over more than a week just to get basic cleaning arranged. Later, a significant water leak left the stairs, walls and carpets soaking wet for an extended period while we repeatedly chased for updates. Serious maintenance issues routinely required constant follow-up before anything happened.

While the property itself has improved, some shared areas, particularly the laundry area, are still in an unacceptable state and do not reflect the standard tenants should expect.

What concerns me almost as much as the tenancy itself is the company's review practices. During my tenancy, I became aware that reviews were being incentivised with money or rewards. That makes me question how representative some of the positive reviews really are. I would encourage prospective tenants to read both the positive and negative reviews carefully and make up their own minds.

I appreciate that UK Student Houses acknowledged my original review and that improvements have since been made. Unfortunately, those improvements came only after months of unnecessary stress, repeated chasing, and living in conditions that should never have been acceptable in the first place.

My advice to anyone looking for student accommodation with this company is simple: proceed with caution. Their properties may eventually be brought up to standard, but based on my experience, I would not want to go through those first several months again.

I recently spoke with your sales executive Finn, I was unaware of the Renters Right act that came into play and he helped me understand it more which has really helped me with my search.

WORST COMAPANY EVER DO NOT RENT.
most of the 5 star reviews you see was because of a promised £250 reward for rating them 5 stars and putting a review that nobody ever got!!!!!!!!
ukstudenthouses are the worst company ive ever experienced, it was my first year of uni and first experience moving out upon arriving at the property the photos obviously didnt match the actualy property but i took it anyway bc they promised to hire a deep cleaner and all will be fixed. obviously this was all lies. they seriously need to be shutdown. we left a month early and still paid rent for it because of how bad the house was and the service and responses we got from them was absolutely appaling we had several issues including silverfish NO WIFI FOR FULL TENANCY and general facility issues that they never even bothered to fix. our property manager was kirsty and then she got sacked thank god bc she was awful never listened to our complaints and spoke to all of us like crap. everytime i called about an issue that had been going on for ages they said theyd write it down and pass it on to the maitnence team who we could never even get through too. they obviously never fixed any of the issues. not to mention the times they just either bang on your door and shove someone inside your room for viewings but also just barge in without knocking not bothering if your decent. this happened to my hijabi friend and a man walked in on her indecent. their response to this was that we get 24 hour notice, they didnt even mention they would tell everyone to knock to make sure no one is in there or wait for the tenant to open the door themselves, doesnt matter if your sleeping either theyll still barge in and show people your rooms. they gaslight you into thinking theyre sorting out like the wifi and the awful electronic locks that worked maybe 30% of the time bc they were so dodgy. for over half the year i couldnt even lock my bedroom door from the outside when i left which made me feel even more unsafe because of a weird tenant. when we tried to fix the boradband they would call the company we were with and cancel without letting us know letting us waste almost £80 a month on wifi that never worked and kept getting cancelled because they couldnt be bothered to fix our wifi themselves. i used my data and hotspot for the whole time i was therre. not to mention it was despicably dirty no matter how much we cleaned the whole house was disgustingly dirty, also black mould in the showers and foul sewage smells in the bathrooms. there was always rubbish outside that no one collected and im pretty sure wasnt even from our house.

overall just dont do it they will make you pay rent in full and give no compensation or let you out of the tenancy for any reason no matter what.

Worst company to live with, had student accommodation in Manchester and had no WiFi for the whole year, fruit fly infestation, sewer smells throughout the whole house, mould, ants, disrespectful staff barging into rooms during viewings etc etc. Such terrible communication and 0 fixes to any of the problems.

Danielle Lukes was an incredible and kind help. They were very patient and helped me through every detail with the upmost respect, patience and care.

Gamal is always super friendly and professional! He’s always happy to help and came back the very next day to fix my window, which was much appreciated.

My expirience at Freya house was amazing, I enjoyed good customer service, and friendly house mates.

Kieran was very helpful sorting out my son’s tenancy