UKStudentHouses Reviews 

I was so pleased with my experience from start to finish, I was worried I wouldn’t find what I was looking for but Kieran was so attentive and listened to my concerns and preferences, would highly recommend to anyone looking for a stress free and smooth process where your needs are catered to every step of the way.

Thank you Kieran for your great customer service!!

Excellent service from Kieran. Couldn’t have been any more helpful and always on hand when needed!

What made my experience great was liaising with my property representative Kieran, the outstanding honesty and phone etiquette from this specific company employee made me feel instantly at ease and stress free.

Mr Kieran Hamilton was a fine young gentleman to work with, would recommend.

Thanks for your help Kieran!

Very helpful staff. They have been quick to respond to emails and any questions I have had.

I was helped by Kieran Hamilton who I found to be easy to communicate and I am very thankful for their help.

Kieran was great, very professional, really friendly and understanding.
Got all sorted and signed up for my son in no time.
I had a good laugh with him too 😊

*DO NOT RENT WITH THIS COMPANY*
This Company is a pathetic attempt of a student accommodation company and have no one’s best interest but themselves. May 2025: We went to a viewing of the property and everything was fine and clean, after we decided to pay the deposit and move into the place for the next year starting in september. Throughout the summer we was nonstop trying to contact them via call and email about our move in date and information about the move in and we were given silence and no contact the whole summer from june to august. When September came and we moved in we were greeted with a kitchen leaking from the roof with a bucket to catch the leaking, a broken table and a broken chair in the kitchen and mould infesting the roof and walls of the kitchen/living room. STILL after calls and emails no contact from there part. Day 2 (September) of living at the accommodation, The Ceiling Collapses in the living room flooding the room with water and hitting one of our housemates and hospitalising him resultantly. Even after this it took them 2-3 hours to finally comeback to us and call us ( bear in mind this is our first time conversing with them since May 2025) and this was only after we had threatened to call police and we told them we tried contacting the council. They resultantly had to rehouse us but only to rehouse us in a place which before and after us being here has had complaints about cockroaches, cold water and showers, broken appliances, Wifi can go down for weeks at a time and mould in certain bedrooms. There’s currently mould in 3 of the 7 peoples bedrooms who reside here. And our microwave hasn’t been working for around 2 weeks now. The top room was damp and wet before even entering the building on the first day. We have tried for the past 8 months to ask them what our compensation will be for the distress and damage they’ve caused both physical, emotional and situationally, however we are greeted with no help and no understanding of our situation. Furthermore, they’ve tried hiring cleaners recently to paper over the cracks they’ve previously made themselves to make it look like these places are habitable - this is a lie and a scam and we already have all the photos and videos of what this house looked like before. The confidence to now recently send out emails making tenants undergo “competitions” to clean their houses which where already in ruins before tenancy even began and ask for 5 Star reviews for money prizes is bewildering to me and i’m sure a lot of tenants. This Company is terrible and doesn’t deserve to still be up and running .

Chelsea was brilliant and quicky dealt with my queries. Superstar

So far we have had an amazing experience and the helpfulness and time kieran has put in to helping my daughter and me have been surperb

My daughter had an issue with her accommodation next year and Kieran went above and beyond to help her switch houses. They were helpful and understanding of her issues and really made the whole process easy for her.
Thanks again.

Gamail is always so lovely and fixes stuff quickly and always with a smile.

The house we originally wanted to see didn’t meet our expectations but Chelsea Lingard helped us find the right place. She was super adaptable and knowledgeable and made it really easy to book. The whole group felt comfortable talking to her with any questions. She was professional and friendly throughout and everything was organised the same day.

Staff member Chelsea Lingard in Lincoln was extremely welcoming, accommodating and friendly. She did an amazing job and answered all our questions. A true asset to the company!

Do not book with this diabolical company! you spend half your year trying to get through to actually speak to someone then when you do they are just patronising and full of broken promises. Tanya is by far the worst the way she looks down her nose at you and has a serious attitude problem when dealing with complaints.
Also had an email promising rewards for giving 5* reviews what an absolute sham!

This rental organisation are the worst landlords we have ever experienced. Firstly, for anybody questioning whether the reviews are authentic or not - all tenants received an email around a month ago, detailing that if you gave UKStudentHouses a 5 star review, then you would be rewarded financially. Plenty of the most recent reviews, therefore, are five stars - but this is completely and utterly a lie. You can blatantly see them all posted on the same day. We have had severe damp, mould, rat infestations, leaking, a broken boiler and experienced no hot water/heating for over two months. They do not answer the phone, they do not answer even the emergency line - and if you are lucky enough to get through to them, they don't maintain or solve the issue. We have, in the past, rung 19 times - in minus two degree weather, stating that we have no heating. The landlords have always responded that it will be fixed, and yet not even a plumber is sent out. Or, occassionally worse than this, they tell you a plumber will be there that evening - and confirm it over the phone and nobody arrives at the property. I cannot emphasise this enough - this has happened every single time we put a maintenance query through. They are, undoubtedly, the worst landlord company ever. Furthemore, the property was absolutely disgusting when we arrived. Stains and smells coming from the sofa, mattresses that are broken, urine all over the bathroom walls, stains up the walls, no working light in the kitchen, and no carbon monoxide alarm (which is illegal). There were worms in the toilet - and we have a hole in the roof that has been there since September but it has not been fixed. Also, you will have maintenance men arriving in your property with no warning. Again, we are aware, illegal. They have entered our bedrooms, our house, without knocking or announcing themselves. We receive no correspondence from UkStudent Houses regarding this - and we have reported it to them via email, the app, and the telephone. There is no physical office for them to arrive at (which somebody did confirm over the phone). You are given 6+ different emails (that nobody responds to you). I genuinely cannot stress this enough - your rented accommodation will be falling apart and disgusting, and you will have NOBODY speaking to you. We had no shower, no heating, no hot water for over a month in the winter - and nobody even came to assess the issue. Our internet has broken before - and again nobody gave us any help for a month. They promise to repay you financially for reviews, for clean properties, they state inspections will happen (and they don't). This company is 110% a scam, and do NOT rent with them. Unless of course, you like experiencing landlords who break the law over ten times during your tenancy. UkStudentHomes are disgusting, and every single person who works for the company should be ashamed for putting young people through this.

We completed a carpet clean for one of there propertys on 16th of september after many attempts to send invoice they have opened the email several times but still wont pay there debt.