UK Tents LTD  Reviews 

Just had a very helpful back a forth with Andy from UK tents. He later then luckily spotted a mistake I had made on my order and quickly swapped it for the correct product. Simply quick and helpful. Thank you

We're just about to dismantle our 6 x 12 professional marquee after it has been pitchside at our polo club for 6 months. After a wide range of different weather including a few very windy days, it has stood the test of time, the framework is fabulously strong.
We will have a couple of repairs where the edging on the canvas roof has come away on one section, I've just asked for a recommended glue so I can repair it.
When we put it together next year we will use cable ties for the 6 month period because the elastic toggles can't cope.
I've given the company 5 stars (even with the issues) because I wouldn't expect something to last completely unscathed for 6 months in the weather we have had.

Horrible experience.
I sent pictures of small holes ( damage) and small stain , plus there were missing linning and they just ignored. I pay so much money and it is a company that ripping off customers. I really hope karma catch up them. Please do not buy from them. I lost £550 which i paid with Klarma. I completely regret find them . several calls and emails and they do not help. excuses and excuses. THIS LOOKED AS OLD STOCK ( What disappointed me the most was the lack of empathy and acknowledgment of the inconvenience caused and lost in every sense) wish i read all others review before i purchased this rubbish lining.

A huge thank you to UK Tents! Thanks to Dan, Howard and the team we managed to get our company launch off to a great start. We gave them a ridiculous time scale to put together a complex design and Dan in particular went beyond the call of duty to ensure we got what we needed on time and to the correct specifications.
Thank you UK Tents, fantastic company, fantastic customer support and fantastic products!

I needed a marquee for my wedding as the supplier let me down I called UK tents and they saved my wedding!!

Really pleased with the guys at UK tents,from their prompt response to my enquiry to me purchasing their 12x6 professional marquee for our upcoming wedding in August.
The team in the office were very thorough with providing us with great insight as to what would work to suit our wedding and for the number of guests we have. From the fixtures lighting and flooring everything was explained in detail to us and what would be the best fit as we are having it at home in our garden.

Couldn't be happier great customer service, fantastic value for money delivered super fast. Highly recommended

I recently purchased products from UK Tents, spending over £1000. Unfortunately, when I opened the product a little over a month after purchase, I discovered it was faulty. I reached out to the company to report the issue and was informed that they have a strict 30-day policy for reporting faults. This policy left me without recourse, despite the significant cost and the importance of the purchase for my upcoming wedding.

What disappointed me the most was the lack of empathy and acknowledgment of the inconvenience caused. Despite explaining the situation, I received responses that were strictly policy-driven, with no apologies for the faulty product or the resulting inconvenience.

While I understand the need for businesses to have policies, customer service should also involve understanding and flexibility, especially in exceptional circumstances. Unfortunately, my experience with UK Tents fell short in this regard. I am left dissatisfied with both the product quality and the customer service received.

In summary, product lacks of quality and no empathy from staff at all.

Abby and Amanda were great to deal with. Howards knowledge was really helpful. Really recommend as I had a great experience buying from UK Tents! We bought the 5x8 professional marquee and it’s 100 times better than I expected!

Great value, excellent product would highly recommend. Our friend Eble who we met from Redbridge sports centre recommended the company to me. I owe him two more glasses of water. Top service!

Great company to work for and the people I worked with are so friendly and help in anyway they can. Highly recommended.

Great company, value and service. Will use again!

Had a last minute panic when the weather turned and it was due to rain all weekend when we were hosting 50 people at a surprise 60th for my mum.
Almost had to cancel until we came across UK Tents. So many positives, I don't know where to start.

Prices and quality are brilliant. I went for a professional 8x4m Gazebo which feels heavy duty and up to the task for many many years.

The party was on Saturday, I rang up the team friday morning and was able to purchase and collect the Marquee 2 hours later.

Super easy to setup. They said we needed 4 people, but to be honest we did it with 3 in heavy rain and wind, so that can only be a positive.

They were super helpful with advice on the phone and everything they advised worked out.

The only slight grumble is that we seem to have become the family venue for all future celebrations!

Thank you UK Tents! Would recommend in a heartbeat!

Came to the rescue last minute when the tent I had ordered from another supplier failed to turn up. Really good quality 6x3 gazebo. Would def use them again.

Really good helpful service - person on the phone really knew what they were talking about and gave me some good options. Really happy with friendly professional service.

Excellent customer service, fast delivery and a great tent - properly engineered unlike the last couple we had. Highly recommended!

Stay Away! from UK Tents/Tents of Ireland.
Placed an order on their website for a 4.5mx3m Gazebo paid with card.Luckily I screenshot my confirmation of order when I purchased as I got no follow up emails from them. 2 working days later I asked for an update and was told my Order had been sent from the warehouse and was with the courier. 9 business days later with no delivery and no further contact I asked for another update, I was then told my order never went through as the payment failed. I can see on my statement and after confirming with my bank, the money went through to Tents of Ireland. I forwarded them on the transaction details from the bank and followed up with multiple more emails all of which were ignored. Thankfully my Bank was able to get my money refunded.

I used this company at time of need to help accom for a family and friends event! Off the charts and have no hesitation using again

UK Tents have been great from start to finish. The 5x10 PE marquee is a great product.

Great service Amanda and Abby have been brilliant. Highly recommend.