UK Tents LTD  Reviews 

Brought a premium green marquee last week and must say it look stunning in the garden. The ground bar helps keep it all square and we are using it for a play room so had to be strong.

Yet again another factually incorrect reply from this terrible company, i was not editing my review whilst on the phone to your Director, received the call which was terrible, no support at all and so updated my review with the facts. Now refusing to reply / contact me even after promising of call back. I've now reported UK TENTS to TRADING STANDARDS and strongly suggest you DO NOT USE this company

Just seen the reply from UK Tents - this is false and not accurate. The marquee was NOT used in adverse weather and we used a couple of times and now is falling apart. The Consumer Rights Act 2015 makes it an implied term of the contract I have with UK Tents LTD that goods be as described, fit for purpose and of satisfactory quality. UK Tents are in breach of this contract, as I've owned the product between 31 days and 6 months, I am within my statutory rights to ask for it to be refunded however still waiting to speak to the Director. Terrible !

Terrible company. Dealt with Abby who offered no help or support - read from a script only, would not offer refund for a faulty product. I purchased a 3x6 premium marquee 4 months ago. Missing items took weeks to arrive, used a couple of times and now ripped on 3 seams. No help or support offered. I have requested Dan (the director) to get involved and refund. A terrible company and would strongly advise you purchase elsewhere. DO NOT USE

Howard was fantastic from beginning to end - we ordered 3 marquees for 3 different sites across the country and all logistics were taken care of for us. Fantastic experience and brilliant customer service! Thank you!

Bought a 3x3 Premium gazebo from this company paid £499 which it is really good quality but in the description it says that it comes with a side window with a roller blind. This is not the case it's 3 solid sides and a door. When I phoned them they charged me another £100 for what they call a professional as apposed to Premium side which they assured me would still fit. It would just be slightly different material. When it arrived it has velcro instead of a zip fastening which is no good. They then told me none of their gazebos come with zips and that I never bought it from them which is ridiculous. I have now receive my £100 refund but have had to shell out another £135 from a different company just so I could have a side window due to their false advertising. The girl who eventually dealt with my complaint was great but the lad that works there didn't have a clue what he was talking about. I will never order off this company again. Yes the quality is good but that is all. Struggle to understand complaints and what you're trying to tell them.

Ordered a marquee for my Husband’s birthday party and I couldn’t have asked for better quality or service. Nothing was too much trouble- the team are so friendly and efficient and the marquee was absolutely perfect for the event. Wouldn’t hesitate to use them again!

Highly recommend! Amazing customer service from start to finish. Great quality and wouldn’t ever use any other company now. Definitely best in the UK!

Thankyou UK Tents for helping me so last minute! We needed a marquee for my husbands 40th and the team were so helpful in sorting me one so last minute with quick delivery too. Such great quality too, really sturdy and it was such bad rain outside we didn’t feel a thing and this was just perfect. I don’t know what we would have done without it!
Highly recommend for the best customer service and the best quality!!
Thankyou from me and my husband

Fantastic 5***** customer service from start to finish. I ordered a professional 10x5 marquee to use all year round. I was a little apprehensive about ordering after reading some of the reviews but I'm so pleased that I went ahead!
The quality is amazing, the PVC is extremely thick and robust, the poles are not flimsy and really strong.
We are over the moon with our purchase and the price!
Super quick delivery.. I ordered it at 6pm and it arrived the next day!! They even changed the delivery address for me and brought it to my work. The delivery guy was knowledgeable about the product and even gave me advice on how to set it up.

Keep up the good work guys! And I promise, you won't be disappointed if you order from UK Tents ☺️

Same quality as a Chinese product!!
I ordered a gazebo in October 2023 and did not have use of it 3 weeks ago (February)
we only used it twice in 2 days and every evening used to dismantle it
on the 3rd day I found the tent collapsed on itself with just one gust of wind ! they are claiming that this should not be used in January( Cant even get the month correct) when
I contacted customer service and
they ended up saying to look at their terms and conditions instead of offering me the broken tent parts at a discount, as I requested.
I sent them photos of the gazebo to show the damage and they just washed their hand off completely
saying the following.(See Below)

I have taken this to my logistics manager and assessed the pictures with him.

Unfortunately from looking at the pictures, it doesn't seem like the gazebo is repairable.

As discussed over the phone, unfortunately we are unable to replace the gazebo free of charge because of the below reasons -
this was purchased in October so you are over your 30 day warranty period
you put the gazebo up in strong winds during January
the gazebo you ordered is the lowest grade we sell, Economy, so unfortunately can not withstand any adverse weather conditions
If you would like to purchase another gazebo then we can definitely advise you of the correct one for your needs.

Unfortunately other than future advice we would not be able to help with the broken structure you already have

and then they quote on their website (see below)

Each pop-up gazebo undergoes rigorous testing by our quality department before being shipped to ensure top-notch performance.

DO NOT BUY FROM THIS COMPANY. If only I had read the reviews beforehand , I could have saved myself a lot of money

The customer service we received from UK Tents was fantastic, they made sure our marquee arrived in time for our event by going above and beyond our expectations. I would highly recommend UK tents for their customer service

Excellent value for money - super fast delivery - where other company's were quoting weeks to deliver, they got my marquee to me, along with accessories, in a couple of days - it was also great to talk to people in the UK who could chat through my needs and make sure I got the right grade tent for my needs

I especially love that unlike others that I looked like - these are made with steel poles, not aluminium - its heavy to put up but strong as a house (almost lol)

Great guys, prompt and very helpful. Great product

Same quality as a Chinese product with a price 5 times higher.
I ordered a tent and under it I celebrated my son's birthday, since it ended late in the evening I didn't dismantle the tent.
The next day I found the tent collapsed on itself, imagine if it had happened during the party.
I contacted customer service and the answer was that in my area, they say, there was bad weather, as if they lived close to home; it actually just drizzled as usual.
They ended up saying to look at their terms and conditions instead of offering me the broken tent parts at a discount, as I requested.
The story would be longer but I will close by saying never buy from this (Chinese) supplier.

Great customer service, very helpful from start to finish.

Difficult to fault the service, delivered quickly and excellent quality.

Good service, will use again.

Great service, quick response and delivery. Highly recommend.

Excellent service from start to finish. Couldn’t recommend more highly.

Used U.K. Tents for a recent birthday for my partner, set up the day before with minimum fuss and taken away the day after before the sun came up… was a really windy and wet evening so very glad we paid the money for it and not one drop of water or issue during the evening. Daniel was very helpful also.

I ordered a long marquee pole bag. Product turned up had hole int and of poor quality construction. Despite contacting UK tents on organising return of the product they never responded. Poor customer service - avoid