Ultralets Reviews 

114
•
TrustScore 4 uit 5

3,8

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Beoordeeld met 5 van de 5 sterren

Charlie was friendly, courteous and helpful throughout our viewing. He gave us plenty of space to look around but was always on hand to answer any questions. A very relaxed and positive experience.

Beoordeeld met 2 van de 5 sterren

We have viewed 6 properties from Ultralets and each one of them do not match the images they’ve advertised online. They’re using older pictures. All of them have had damage, dirt, a disgusting smell... Toon meer

Beoordeeld met 5 van de 5 sterren

Had a property inspection from Ultralets by Charlie (I think he said that was his name), young lad, glasses and very polite. Came in and explained what he was doing, had a good conversation and was pa... Toon meer

Beoordeeld met 5 van de 5 sterren

We were well informed at every stage and found Sasha Myers to be very pleasant helpful and extremely efficient. The whole process was stress free. I would recommend using Ultralets to anyone in the... Toon meer

Bedrijfsgegevens

  1. Makelaardij

Geschreven door het bedrijf

We're known for our honest and clear advice to tenants and landlords in Hull. In ever-changing private rented sector landlords need a dynamic and responsible agent on their side. We're the professional landlord's choice. Connecting landlords and tenants since 2009.


Contactgegevens

3,8

Goed

TrustScore 4 uit 5

114 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 16% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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3,8

Alle reviews

(114)

17 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Great Team

Fast, efficient, professional and friendly. A great team to deal with. get the job done with minimum of fuss

15 februari 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Awesome experience with these guys

I’ve been involved with renting both residential and commercial space in Hull from Ultralets over the last 10 years. I have to say the team have always been a pleasure to deal with and the workmanship of their maintenance team has been excellent (I work in the building trade) Thank you for such a stress free renting experience. I no longer rent from them but to this day they still help me out with any tenancy related issues and are always happy to help.

28 januari 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The brand you can trust!

Ultralet's experience in property management is evident from the first time you speak to them. Over the years they have been consistent, transparent and professional in managing my property whilst I've been living overseas.

The team have always been knowledgable, friendly and reliable, an excellent example to the lettings industry.

Ultralets are the team you can trust.

17 september 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Highly recommend to all!

Ultralets have provided me an amazing 5 star, hassle free service. The videos and pictures taken of my property was at an amazing high quality standard. Within 2 weeks my property was on and off the market to a great tenant. Spencer and the team have been fully approachable at all times and always there to answer any questions I have had. Highly recommend to anyone. Many thanks to the team!

16 september 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Flawless service!

After encountering a few issues attempting to let my property myself, I decided to call upon Spencer and his team at Ultralets to provide me with with a let only (tenant find) service. I must say the team at Ultralets take ‘over delivering’ to the next level!

Firstly, the team were unbelievably efficient in getting my property photographed AND listed with full description on the very same day as my phone call with Spencer, the managing director. My property was successfully let within a week, which is testament to the effectiveness of Ultralet’s impressive marketing.

Most importantly, I’m specifically grateful for the team, especially Jo, in going over and above their standard call of duty, by co-ordinating the completion of some required electrical work, ensuring all relevant standards were met in time for the tenant‘s move in date.

14 september 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great 5 star service

Great 5 star service . We are a property investment business based in Nottingham so a good couple of hours away which is difficult. Spencer and his team have made us consider buying more property in the area as they look after our best interests . Manage all repairs the way we would economically and always pays our rent onto us on time. Honest in tenant appraisal which is refreshing .I am sure with this service they will be taking more of the agency business in the Hull area. Just wish they had an office in Nottingham.

25 augustus 2020
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I did not find ultralets to be a good…

I did not find ultralets to be a good agency. They took lengthy time in repairing things.

25 juli 2020
Review zonder uitnodiging
Logo Ultralets

Antwoord van Ultralets

Hi Ibukun,

It is a shame you have decided our service only deserved a 1-star rating.

The issue with the fridge not working was reported to us at the start of the Covid lockdown. I don't deny it took a long time to get this swapped out for you but the stock levels in most stores were extremely low and it was difficult to get people to enter properties at that time.

It was a very difficult situation for us to manage but we did our best, as always.

Beoordeeld met 5 van de 5 sterren

The ultra Ultralets

When I was trying to rent a property for the first time, they did everything for me. I knew nothing. They explained everything and it was like we agreed. I live in the same property for a year and a half. They respond to every querry, always do their best to resolve an issue and their online report system is fabulous. Their engineers are fast and get the job done fast. After a year in this property, I am thinking about buying a property. Since I never bought a property, I needed advice. Ultralets set up a meeting the same day! They gave me all the information and advice on buying a property. I was amazed how friendly and helpful they were. They are not my letting agency anymore. They are my friends! You cannot go wrong by choosing Ultralets!

19 juni 2020
Review zonder uitnodiging
Logo Ultralets

Antwoord van Ultralets

Hi Dubravko, I have shared your message with the whole team and we are flattered by your comments about our work. It has been a pleasure to guide you through the house buying process. Thank you for being such a great tenant. We wish you and your family all the best for the future. ^Spencer

Beoordeeld met 5 van de 5 sterren

I simply cannot praise Ultra Lets enough

We are so glad we chose Ultra Lets to be the managing agent for the 4 rental properties that we own in Hull; living over 200 miles away it was crucial that we got this right.

One of the reasons that we chose Ultra Lets was because with them being a small independent lettings agent, we felt that we were more likely to receive a more tailored and personalised service than from a bigger regional company.

From the off we have not been disappointed. Ultra Lets’ communications have been excellent, plus they are super-efficient at handling repairs and other queries. In addition they have been brilliant at reletting our properties with short void periods whenever they have become vacant. I’m sure their creative use of social media in marketing vacancies has a large part to play in this. And all this always delivered in a really friendly manner by their small team of lovely staff.

And now we have the Covid 19 lockdown and I have to say that Ultra Lets’ response to the extreme challenge of maintaining business continuity whilst protecting the safety of everyone involved has been nothing short of magnificent. The market leading measures that Ultra Lets have introduced include staff homeworking in a seamless way, and their incredibly creative and innovative new contactless viewings and lettings process. The creativity and innovation of Spencer and his staff is, I am sure not only down to their calibre as individuals, but also the smallness of the company which allows for the creativity, adaptability and innovation that might not be possible for larger companies with more cumbersome processes.

If you are thinking of using the services of a letting agent in Hull as either a landlord or a tenant, I cannot recommend them enough.

30 maart 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very Professional agent

Very Professional agent. Great communication and reasonable prices. Will trust Ultralets to manage any future investments.

12 juli 2019
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Ultralets are not the cheapest

Ultralets are not the cheapest managing agents and it seems they charge extra for anything they do!
Recently I felt they might have been more "on top" of a late paying tenant who subsequently skipped without notice owing several months rent.
Sometimes communication lacks a bit.
But the staff are very nice, friendly and helpful.

30 april 2019
Review zonder uitnodiging
Logo Ultralets

Antwoord van Ultralets

Hi Barbara,

Thanks for your honesty in this review. We do feel the need to address a couple of points.

With regard to the tenant in question who vacated your property owing rent:
This was a tenant we inherited from your previous agent. This tenant didn't pass any of our rigorous referencing and so we do not accept liability for their inability to afford the rent. We did everything we could to recover the monies owed and them vacating could be a blessing in disguise in the long run. I note the tenant we have move into that same property since then is fully paid up and looking after the property.

Regarding our charges:
We do implement a minimum charge per month because when certain rents are so low it wouldn't be worth viable for us to offer our service to clients for anything less. Unfortunately, the rents on your properties fall below this level. Our charges are clearly outlined in our management terms of business.

We pride ourselves on our effective communication levels with landlords and tenants. We're open to ideas on ways to improve communication, please let us know.

Thanks for your comments about the team, we do enjoy working with you as a responsible landlord.

Beoordeeld met 5 van de 5 sterren

Professional staff

Professional staff, they are always polite and helpful, communicate positively and I would recommend them anyone looking for an excellent service

29 april 2019
Review zonder uitnodiging

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