Umbrella Company UK Reviews 105

Umbrella. co.uk have done an excellent job for me in sorting out the pay roll.

Terrible- no payment, no communications!!

I registered with UCUK, signed the contract and did my bit. When it came to sending my client the timesheet, absolute crickets. No response for weeks on end, but just one employee saying they're chasing the team to get back to me.

This is absolutely ridiculous and highly unprofessional.
If they don't want to work with smaller contractors who do not have million pound retnaiers, then they should just say so.

I do not understand the need to insult people by ghosting them. If this is a payroll company or a 16-year-old boy on Tinder, I can't tell.

They don't answer the phone on time and ask for a lot of documents.

Umbrella Company UK have been key in making my freelance life simple and easy to get paid.

Daniela, Charlotte and Hayley have all been so professional in helping me whenever a question arose and I've had a seamless relationship with them throughout my time freelancing.

I would highly recommend using Umbrella Company UK and would not hesitate to refer them to fellow contractors. *****

Easy and warm experience. Always Responsive and Cared about every request.

The process has been quick and easy, and Amy was on hand, friendly and responded promptly! They have taken the faff out of the process, which can feel very admin-heavy.

I am new with Umbrella Company UK and Daniela has been helping with a payroll issue. She has been amazing! Couldn’t recommend enough!
Thank you again!

When you first need to work via an umbrella company there is a lot of information to take on board to understand all the financial issues. Umbrella Company UK has lots of detailed briefings to support onboarding and briefings on how umbrella companies work. But Umbrella Company UK go the extra mile as there are lots of oportunities to talk to "real people" if there is anything you don't understand. A good example of their strong customer focus was the helpful call I received from Regan to check if I had received and understoood my first payslip!

Its still early days as I only signed up yesterday, therefore, I question the timing of request for the review. It is premature for me to comment on the services offered. However, I can say that the on-boarding process was relatively smooth.
Thanks
Avi

UK umbrella is by far one of the best in the business , in all my time spend with them they have been great , team is amazing on Payroll especially Daniela !

Highly recommend anyone considering Umbrella to not look any further than UK Umbrella payroll services!

Staff are very efficient, service is speedy and most importantly tax and pay calculated correctly so no surprises at end of tax year

Their staff is truly effective as they provided speedy responses to all my queries. So far, I have not had any issues. Would 💯 recommend

Umbrella Company UK eliminates the hassle associated with managing payroll and tax contributions. Their customer care is excellent, and my payments are always processed on schedule. I would strongly suggest them to any contractor seeking for a dependable payroll supplier!

I worked under Umbrella for a few years after changing from another one which had turned into a disaster. All I need is a company that can accurately pay and document my timesheets and maintain effective relations with the pension provider. On this score Umbrela has had its challenges, leading to missed contributions; however, given the miserable experience I had before I was reasonably content with them. Then, after Christmas and a gap of 2 months in contract they sacked me. Had I been in the process of putting a new contract in place this would have been an unwelcome additional set of problems, and now I will have to go and seek a new intermediary with all that that entails. But the insult to injury was when, having already informed HMRC that they had sacked me, they wanted me to provide them with the relevant P45 details. After several E-mails I spent a pointless 20 mins on the phone with one of their operatives who genuinely does not seem to understand the difference between "Employment" and "Closing my Account" or the fact that I have no idea when Umbrella decided that I would not be bringing them in any further income and therefore cannot provide them with their own information. The guy also seemed to live under the impression that ex-Ltd company guys view the intermediary as a service that we choose to pay for - like a Spotify subscription - and not a mandatory additional tax on the process of trying to get paid.

Update - P45 was produced using the date of the last call- which was clearly incorrect. Shoddy and careless.

Nothing but first class services provided by Daniela on every query I have had. Highly recommended.

Umbrella Co made my first experience of contracting in the UK very simple and easy. They were helpful with guidance and support and if I need an Umbrella company in the future they will be my go-to preference.

Daniela always aims to support and assist with any query we have - very appreciated!

Daniela is the best! I can't remember having better service anywhere (on and off for a year) so consistently. She is very on-the-ball and sharp but also always friendly and so helpful. She is the main reason why I continue to use UCUK ahead of anyone else as it feels like I have my own personal accountant. Thank you Daniela!

I have used many payroll companies in the past, my experience with Umbrella Company UK and the help and service that Daniela C provides is outstanding and happy to recommend them.