Understairs by Giobella Reviews 

317
TrustScore 5 uit 5

4,9

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Beoordeeld met 5 van de 5 sterren

From start to finish we received a top quality service from checking out the showroom, followed by the survey by Tony, topped off by Paul who completed the installation. Paul was a true professional w... Toon meer

Beoordeeld met 5 van de 5 sterren

From design to implementation it was a pleasure to work with Understairs, The initial consult help with the design to make it right for the space with also make sure this is what we wanted. The workma... Toon meer

Beoordeeld met 5 van de 5 sterren

Just had my understairs unit fitted a couple of days ago and I’m delighted. I initially booked with another company but didn’t feel they were answering my questions adequately and then when I found ou... Toon meer

Beoordeeld met 5 van de 5 sterren

We had a fantastic experience using Giobella, we had under stair storage fitted a few months ago which is brilliant. We then requested a bespoke floor to ceiling cupboard to hide the fuse box in th... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Meubelfabrikant
  2. Meubilair-op-maat leverancier
  3. Meubelwinkel
  4. Bouwwinkel
  5. Schrijnwerker

Geschreven door het bedrijf

Bespoke Under Stairs Pull-out Storage Solutions to enhance your Hallway; Manufactured in the U.K. and Expertly fitted by our qualified timed served Installers. Bringing 40 years of combined experience to become the Market Leaders in Bespoke Understairs Furniture.


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

317 reviews

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4,9

Alle reviews

(317)

86 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Had my storage system fitted Tuesday…

Had my storage system fitted Tuesday this week . Absolutely thrilled with the work carried out by the very professional Paul. What a fabulous product, thank you

18 februari 2025
Review zonder uitnodiging
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Antwoord van Understairs by Giobella

Hi Tracy All went well great to know you are happy with your new Understairs Furniture. Regards Tony

Beoordeeld met 5 van de 5 sterren

Excellent service from all involved

Excellent service from all involved, Adam the fitter did a fantastic job, the finished product is exactly as I expected. Very Highly recommended,

18 februari 2025
Review zonder uitnodiging
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Antwoord van Understairs by Giobella

Hi Craig Great to hear you love our products and service. Many Thanks again Tony

Beoordeeld met 5 van de 5 sterren

Great product and professional…

Great product and professional installation. From discussing the installation with Tony to Adam carrying out the work I was impressed. Adam worked all day non stop and was pleasant and easy to get on with.
Thanks again to all at Giobella and Adam

17 februari 2025
Review zonder uitnodiging
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Antwoord van Understairs by Giobella

Thanks Graham for the lovely comments I’ll make sure the team are made aware of them. Kind Regards Tony

Beoordeeld met 5 van de 5 sterren

Excellent service from start to finish

Excellent service from start to finish. Was kept informed from ordering to completion and the end result is excellent. Adam did a great job. Thank you 🙏

22 januari 2025
Review zonder uitnodiging
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Antwoord van Understairs by Giobella

HI Darren Thank you for your great review much appreciated. Regards Tony

Beoordeeld met 5 van de 5 sterren

Excellent from start to finish

Excellent from start to finish. From the initial consultation where Tony came to our house to measure up (infact even before this we were able to send photos & rough measurements and get a quote based on this). Booked us in for the work to be done and then were able to fit us in two weeks sooner. Paul arrived on a Saturday morning & got straight to work covering the hallway flooring to ensure he made no mess and once finished we wouldn’t have known he’d been (apart from the beautiful understairs storage he left behind!!!) The quality and workmanship is superb and very reasonable price given the quality. Would highly recommend.

25 januari 2025
Review zonder uitnodiging
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Antwoord van Understairs by Giobella

Thank you Emma for such comprehensive feedback, you have just experienced our ‘Process of Care’! I will pass your comments on to the rest of the Team. Regards Tony

Beoordeeld met 5 van de 5 sterren

Adam was absolutely fantastic with our…

Adam was absolutely fantastic with our understairs storage he kept us informed all the way through the install and did a fantastic job would definitely recommend for any projects you have 👍👍👍👍👍

13 februari 2025
Review zonder uitnodiging
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Antwoord van Understairs by Giobella

Hi Robert Ive seen the images of your completed Installation our Charcoal Flow furniture really compliments your Staircase It looks tremendous! Thanks again for your comments. Regards Tony

Beoordeeld met 5 van de 5 sterren

Excellent service from start to finish

Excellent service from start to finish. Adam the fitter was brilliant - incredible workmanship, prompt and very clean/tidy. Delighted with the job.

12 februari 2025
Review zonder uitnodiging
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Antwoord van Understairs by Giobella

Thank you Chris Im pleased all went to Plan. Ill pass your comments on to Adam Regards Tony

Beoordeeld met 5 van de 5 sterren

Understairs storage

From start to finish this company has been absolutely brilliant. From the survey and organisation by nick through to the flawless installation by paul. As soon as paul came he covered the floor and cracked on and the finished product is second to none, very professional throughout would definitely recommend to anybody. Thanks again for a cracking job

8 februari 2025
Review zonder uitnodiging
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Antwoord van Understairs by Giobella

Stephen thank you for your comments I will make sure Nick and paul are aware of your total satisfaction with your Understairs Furniture Installation. Thanks again for a great Review. Regards Tony

Beoordeeld met 5 van de 5 sterren

A quick response and survey from Tony

A quick response and survey from Tony, followed by an excellent installation by Adam ensure that Understairs by Giobella deserve a 5 star review.

6 februari 2025
Review zonder uitnodiging
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Antwoord van Understairs by Giobella

Hi Kevin many Thanks for your much valued review our ‘process of care’ is a bench mark for quality service and product in the Understairs Furniture Business. I’m glad it worked out so well for you both. Regards Tony

Beoordeeld met 5 van de 5 sterren

FIRST CLASS SERVICE

From the initial contact with Tony who also came and did the survey to Adam who did the installation, this was all done very professionally from start to finish.
A special mention to Adam who has done a fantastic job of the installation, I would not hesitate to recommend this company.

3 februari 2025
Review zonder uitnodiging
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Antwoord van Understairs by Giobella

Thanks Sue it really helps us when our clients take the time to put such lovely comments on here for us; its very much appreciated Regards Tony

Beoordeeld met 5 van de 5 sterren

What a good experience from start to…

What a good experience from start to finish. Tony dropped in at ours on a Saturday morning to Survey and helped us choose the colour by bringing loads of samples. We nipped into the showroom to finalise our choices and place the order. We were given a fit date and a few days later was offered a closer date which suited us down to the ground. Paul came this morning and from minute one until 6:45pm, he didn't stop. His attention to detail is second to none and to say we are over the moon with the results would be an understatement. If you are thinking about getting this done yourselves, please don't look past Giobella. Thanks Tony, Paul and the team. You've made a massive difference to our home.

29 januari 2025
Review zonder uitnodiging
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Antwoord van Understairs by Giobella

Hi Carl It was a pleasure to take care of your Understairs Furniture project for you. Thank you for your kind comments they are much appreciated. Regards Tony

Beoordeeld met 1 van de 5 sterren

After having multiple follow-up(more…

After having multiple follow-up(more than 10 calls/sms) after the agreement on total price, I did not get any response and I am taking it as you are not interested to work on my requirements. Not sure whether Leeds center is huge distance or anything else. kindly refund my advance. its a shame that I have wasted a lot of time for this work with you. I am very disappointed by seeing this kind of un-professionalism.

25 december 2024
Review zonder uitnodiging
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Antwoord van Understairs by Giobella

Sanjoy Your impatience has got the better of you; The furniture discussed is in your bedroom not under your main staircase so it is a fully bespoke piece and the detailing has taken longer than usual, you picked a high value range whilst wanting to pay less than our lowest priced furniture, realising your home needs a lot of work on it I have taken pity on you and given you a preferential price, So forgive me for not getting back to you today but I have prioritised my full paying customers. I am quite willing to carry out the agreed work once you have paid the Interim payment. I will contact you Wednesday 29th January to arrange. Regards Tony

16:58 Weds 29th Jan... I have rang your number 3 times today but it's ringing out, feel free to contact me at your earliest convenience. Regards Tony

Beoordeeld met 5 van de 5 sterren

Great service, product and result

We had our understairs storage fitted this week by Paul. We are delighted with the result and the quality of the work. The overall experience from Tony coming out to survey our space, to the fitting, has been great. We would highly recommend Understairs by Giobella.

23 januari 2025
Review zonder uitnodiging
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Antwoord van Understairs by Giobella

Thanks Ian Lovely comments and everything went well👍

Beoordeeld met 5 van de 5 sterren

Fabulous and Professional Service

From initial contact with Nick, to the survey and installation the whole experience was hassle free and easy. Very competitively priced and reliable. Paul, the fitter was meticulous and very professional and did a fabulous job of the installation. Would highly recommend their services.

21 januari 2025
Review zonder uitnodiging
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Antwoord van Understairs by Giobella

Hi Amanda Thank you for your comments I will make sure to pass them on to the rest of the Team Kind Regards Tony

Beoordeeld met 5 van de 5 sterren

Great product and professional fitting…

Great product and professional fitting service.

22 januari 2025
Review zonder uitnodiging
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Antwoord van Understairs by Giobella

Thanks Mark much appreciated, Great furniture well fitted will give you years and years of fabulous service. Regards Tony

Beoordeeld met 5 van de 5 sterren

First class job installed by Adam

First class job installed by Adam.
This has made a real difference in my hallway.
Would highly recommend them.

22 januari 2025
Review zonder uitnodiging
Logo Understairs by Giobella

Antwoord van Understairs by Giobella

Thanks Alison All that storage!! Ive seen the fitters photographs, your new Understairs Furniture looks fabulous. Enjoy!! Regards Tony

Beoordeeld met 5 van de 5 sterren

Excellent 5* Company

We have had our understairs fitted today by Paul. They look fantastic. The service from both Tony who came to survey and Paul was second to none. Tony kept us informed of fitting my day, and when this had to move due to weather, Tony kept us well informed. We would definitely recommend this company.

18 januari 2025
Review zonder uitnodiging
Logo Understairs by Giobella

Antwoord van Understairs by Giobella

Thanks Michaela your lovely comments are much appreciated, the weather was a bit of a challenge at the time but we got there 🙌. Kind regards Tony

Beoordeeld met 5 van de 5 sterren

Great product, service and company

Extremely impressed with the service provided by Giobella throughout. Great customer service and flexibility, especially as the installation date had to be postponed for a few months due to ongoing work at our house.
Our storage was carried out by Adam who was professional, thorough and took great care in all he did on the installation. He took pride in his work and explaining everything to us, including a thorough explanation on usage at the end. Adam is a great ambassador for Giobella.
Would definitely recommend Tony and the team to anyone looking for high quality storage and customer service to match.

16 januari 2025
Review zonder uitnodiging
Logo Understairs by Giobella

Antwoord van Understairs by Giobella

Hi Jean It was a pleasure to be a part of your full house renovation, the work carried out is a credit to you both. Our ‘Process of Care’ means that our clients experience a high level of service and professionalism. Thanks again Tony

Beoordeeld met 5 van de 5 sterren

Great experience from start to finish…

Great experience from start to finish Tony came to do the survey on time and listened to our requests.
Paul came to fit the furniture a real perfectionist true craftsman unit looks stunning. He treated the area with upmost care he left it spotless. Highly recommended Understairs by Giobella😀😀😀😀😀

10 januari 2025
Review zonder uitnodiging
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Antwoord van Understairs by Giobella

Thanks Glenn 5⭐️ on Trustpilot and just as importantly 5 Smiley faces 😀 its dosen't get any better. Thank you again Regards Tony

Beoordeeld met 5 van de 5 sterren

Absolutely brilliant

Absolutely thrilled with my new storage. Fantastic service from start to finish and I can't rate them high enough. Professional service and top notch fitting. I doubt you'd get a better service or price than Giobella. Tony and Adam, thank you both so much.

18 december 2024
Review zonder uitnodiging
Logo Understairs by Giobella

Antwoord van Understairs by Giobella

Hi Mel Great news.. your new furniture looks fabulous and thank you for the lovely recommendations. Regards Tony

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