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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Exceptionally made supima T-shirt with fast, reliable postage. I purchased three men’s T-shirts that arrived two days later via DHL. For £40 these are wonderfully soft, beautifully cut and sewn T-shir... Toon meer

Beoordeeld met 5 van de 5 sterren

Exceptional quality at an honest price. My espresso buttoned jacket has earned me more compliments than any piece I've ever owned. The attention to fabric, fit, and craftsmanship is exactly what mode... Toon meer

Beoordeeld met 5 van de 5 sterren

I have had a pair of Uniform Standard trainers for over 4 years, and despite many trips to the park with children, they are still in great condition. I recently purchased some of their t-shirts and so... Toon meer

Beoordeeld met 5 van de 5 sterren

I’ve now bought over 10 pairs from Uniform Standard, and they’ve consistently exceeded expectations. The quality is exceptional - you can really feel the craftsmanship and attention to detail in eve... Toon meer

Bedrijfsgegevens

  1. Schoenenwinkel

Geschreven door het bedrijf

From our design studio in East London, we uniquely combine British minimal design aesthetic with the finest quality Italian leathers and custom recycled components. Uniform Standard represents authentic, generational craftsmanship with a refreshingly modern mindset.


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

288 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Never had heard of the brand

Never had heard of the brand, walked into their Soho store last week and checked out a few things. It's been a few days with T's and a pair of Series 1. I'm converted. Super good quality and damn fair for £. Hope these folk continue on to big things - big fan!

11 november 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing Sneakers and impeccable service !!!!

I recently had the pleasure of purchasing new Sneakers from the team @ Uniform Standard, from entering the showroom to collecting the items the service has been incredible. The Sneakers are comfortable, classy and timeless in design. It was great to meet the founders who spoke so passionately about the brand and quality of the products - even got to have cheeky Campari with the team too.

10 november 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Sneakers causing blister

First of all - respect to Stephen for getting into a dialogue with me. Unfortunaly no acceptable solution was made.

Ordered a pair of Series 1 Sneakers in size 43 that caused a Big blister on my Heel on The right foot After 6 hours of use (with normal socks). There is absolutely No padding in The Heel of their Series 1 Sneakers which I personally think is a clear fault of The Product.

Many of the images on SoMe for this Series 1 Sneakers are showed with persons that are barefooted - that will not be possible in the real World unless you have feets of solid Steel.

Update 10.11.2023:
Another Co-Founder of Uniform Standard contacted me and claimed there is 3 sponges in The Heel of my Shoe - I can Only see and feel 1 sponge. When I asked for some proof and a technical Drawing I was cut off - that seems very serious.

Stephen: Your size chart is rubbish and you know it - when I measured my Inner bed on Length I was size 40 and width size 46. Afterwards you want to conclude I have some Unicorn foot-shape. Not true!

Please enlight me whether your shoes can be worn barefooted? None of The co-Founders have giving me an answer on that. Maybe I am right?

I wanted to share my blister situation on day 2 with a Photo, but That’s not acceptable on Trustpilot. Hopefully I can with this review prevent other customers to end in the same situation as me and with a manufacturer that takes No responsibility What so ever who just a sticking to standard answers.

9 november 2023
Review zonder uitnodiging
Logo Uniform Standard

Antwoord van Uniform Standard

Dear Kim

Obviously we are disappointed to receive this review from you, however In the interests of context and fairness, I must share all the information relating to your order and complaint.

When choosing your size you incorrectly measured the bottom underside of your sneaker outsole instead of the inner footbed as we advise. You failed to mention this significant error in your review.

We give customers precise instructions and very clear pictures of what, and how they need to measure to find their correct size in our brand, so can only assume by measuring your outsole, you did not read this.
Consequently you ended up with the wrong measurement which you then proceeded to place an order against, resulting in sneakers that were too large for you.

Rather than returning the sneakers back to us for the correct size you decided to wear them for 6 hours only to find one side was rubbing your heel - a direct consequence of buying the wrong size.

You then contacted us about the heel rub and claimed this was a manufacturing defect due to there being no padding around the back. However, It's very clear from the images of Series 1 on our website that there is significant amounts of padding around the top line edge - specifically designed to protect against heel rub.

When we asked you to provide the correct measurements from your inner footbed it was clear that you have a wide foot, as your footbeds measured much wider than ours, and if you had compared this to our chart you would have immediately noticed this. Customers contact us through livechat or email if they are unsure about sizing and if you had done the same, we would have recommended you not to proceed with a purchase.

We offer personal 1-to-1 fitting advice and we don’t use chatbots. We prefer to rely on our decades of experience in footwear design and development to help customers find their perfect size. Sometimes we just know our sneakers will not fit them and we advise accordingly. This would have been the case with you and your measurements had you shared them with us.

As a small brand, we work tirelessly to supply the highest quality sneakers to our many customers around the world - as many attest to here on Trustpilot. Every pair is individually checked by one of the co-founders before being dispatched, so we know your sneakers were sent in perfect condition.

For any readers of this review please feel free to personally reach out to me at info@uniformstandard.com and I will provide detailed information relating to this review so you can make your own mind up.

To conclude rather than accuse us of selling you faulty sneakers (which you could have immediately returned upon receiving) perhaps you should take responsibility for the initial error you made when ordering the incorrect size.

Update 10.11.23:
There are 3 sponges that make up the construction of the back heel support. We do not share technical information relating to the construction of our sneakers but feel free to open up your sneakers at the back if you do not believe us.


You took measurements from a fabric sneaker you own and it was clear from your toe impressions they were touching the front edge (photos can be provided). Wearing leather sneakers this tight Is not advisable there should be at least 10mm gap from the front - again we advise in the sizing guide you chose not to read or follow.

The length and width measurements you took quite rightly do not correlate to any size we sell so you should not have proceeded to order.

We advise customers to break their sneakers in slowly and wear them for short periods as their feet gets used to the new leather (not 6 hours). Common sense prevails in this instance.

I replied to you personally and have been polite and courteous to you in all correspondence -we never use “standard answers”. Ultimately your issues relate to your error which you still claim no responsibility for.

Stephen
Co founder
UNIFORM STANDARD

Beoordeeld met 5 van de 5 sterren

Finally found the perfect leather sneaker!

My Series 1 shoes are beautiful! Simple, sleek design, and quality leather and workmanship. But it isn't just the shoes - the company has a really personal and connected feel. One can sense that a lot of thought and care goes into the products, and that Georgina and her partners really want their customers to be happy and love their purchases.

14 september 2023
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Pricey return fees

The product is great but the refund charges are far too expensive given there are no actual shops in London. They also come up too small so it is difficult to know which size to buy. With the lack of a shop it is luck of the draw whether they will fit or not considering they don't fit like regular sizes. Therefore if you don't like or don't fit into the shoe you are left with extortionate return fees to send it back. Any online brand without a shop (most do this already) should give you free return fees. I'll not be shopping with them again for this reason.

12 september 2023
Review zonder uitnodiging
Logo Uniform Standard

Antwoord van Uniform Standard

Dear Jack

Thank you for taking the time to post a review.

Uniform Standard is a direct to consumer online only sneaker brand and we currently have no stores. This allows us to invest more in the quality of our products which many customers know us for.

We give very clear advice on our fit and sizing on every product page.

We clearly advise that our sneakers fit slightly small to size and we always strongly recommend customers to use our fitting/sizing guide to find their correct size in our brand.

Our sizing guide is based on physical measurement of the length and width of inner footbeds which is a very accurate way to find your correct size, rather than go by another brands footwear size.

Customers also take advantage of our unique personal one-to-one fitting advice that we offer via live chat and email. We never use algorithms or chatbots - you will always speak to a human - one of the co founders, and every customer who uses this service finds their correct size. Unfortunately I can see that we have no record of you connecting with us to ask for advice or help throughout your ordering process.

Return postage costs are not covered by Uniform Standard because as a responsible transparent brand we choose not to build in this cost upfront into our retail prices. We feel this unfairly penalises those customers who decide to keep their purchase and many of whom are loyal repeat purchasers. I hope you agree this is a fairer proposition.

Also unlike other brands, we actually offer customers a choice in how they return their orders. They can use their own returns shipping method, or they can choose to use our DHL easy returns service which we make no profit on.

All of this information is clearly detailed in our Returns Section which can be found at the bottom of every page.

As a small British brand trying to do things the right way, we pride ourselves on delivering the very highest levels of product quality and personal customer service - something that many customers attest to here on Trustpilot, so it is disappointing to read your feedback especially as you chose not give us the opportunity to assist you personally to find your correct size.

Instead you felt the need to post a negative review about return charges that were clearly shown in our website and which you could have simply read prior to purchase.

I would still like to assist you if ever decide to reconsider purchasing from us in the future, so please do connect with us via livechat or email and I am sure we can help you to find your perfect pair of Uniform Standard sneakers !

Regards

Stephen
Co founder

Beoordeeld met 5 van de 5 sterren

Amazing Customer Service

Stephen was of great help! I can't stress enough how this company went above and beyond to address my concern. They listened and provided a solution immediately. I was complaining about my first Uniform shoes and that the stitching was a bit off. Stephen called me and was even kind enough to accommodate my availability even though it's outside working hours. He listened and patiently explained the possible issues. They also arranged a free express return and promised to look into the problem. They decided to send me a new pair of shoes, despite having no issues with the first pair, making sure I will not have any more discomfort/problems in the future. The new pair arrived today, via express too, and all in good shape! I am truly grateful of how this company handled my concern very well. It is very reassuring knowing that the company you support is ready to listen and will willingly sit down to address any issues. Aside from their remarkable customer service, the shoes are excellent. Design and quality wise, I will confidently say it's top-tier. I wear it 3-5 times a week and I love it! It goes well with my dresses and even with my sportswear. It might take a couple of wears before your feet adjust to the shoes but when the leather loosen up, you just can't stop wearing it! Thank you again for you superb customer service, Uniform. I'll surely follow the care guide you provided diligently.

31 augustus 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Brilliant company and quality trainers

I have several pairs of shoes from Uniform Standard and I love them. They are high quality and look great! Plus the customer service is brilliant; they always respond quickly to any query and are just generally nice to deal with! Georgina in particular really helped me out recently. Basically - buy these shoes, you won’t regret it!

17 augustus 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I have 3 pairs of sneakers from Uniform…

I have 3 pairs of sneakers from Uniform Standard, their luxurious quality speaks for themselves and they are built to last. Just had some t-shirts delivered that are of the same high standard. Respectable brand putting workmanship first.

16 augustus 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Just recieved my shoes

Just recieved my shoes, looks and feel amazing. the box and all the stuff in it give an extra luxurious feeling.

Havnt tried them on yet, cant say anything about if they are durable. But is says something i took the time to right this review instant.

28 juni 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I initially took such a long time to…

I initially took such a long time to decide what my next pair of shoes would be. I’m particular about the quality and longevity of the shoes I wear. At the end I chose Uniform Standard because of how quickly they responded to my pre-sales enquiry and them having so many different options and my sizes were all in stock. And I’m happy that I did choose them over the others. I ordered from AU and received them within less than a week! The shoes look amazing and the quality seems top-notch! Highly recommended.

6 juni 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

J’en suis à ma 3ème paire

J’en suis à ma 3ème paire. Une série 1 triple white, une série 5 chalk et une série 8 noire. Je n’arrive plus à justifier l’achat d’une autre marque tellement le rapport qualité prix est excellent.
La series 5 noire me fait de l’œil d’ailleurs..
Continuer le bon boulot. Vous avez ici un client totalement satisfait !

1 mei 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

beautiful shoes

beautiful shoes, great design, super comfortable, and easy website
I recommend these shoes 10/10

14 maart 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastic service

Not only do Uniform Standard make some of the nicest looking smart trainers but their customer service is fantastic. I even had a personal response to a question from Stephen, the co-founder.
I just wish they’d make more of the Triple Ivy Leather in my size!!
Great work and will continue to buy your great trainers!

7 maart 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great choice of colours and styles

Great choice of colours and styles - very good quality product. Easy online checkout and delivered in 24 hours. I bought a pair of men’s Series 3 - High quality shoes and they look great. Keep up the good work guys 👏

1 maart 2023
Review zonder uitnodiging

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