UnitedHealthcare Reviews 

Impossible to understand phone calls. Loud background noise, cheep phone headsets,heavy Phillipines accent,phone constantly breaking up. I had 2 other people listening in on phone call and they couldn't understand UnitedHealthcare representatives.

This complaint is about the UnitedHealthCare Insurance Company. I find them untrustworthy, unprofessional, unreliable.

On Friday, November 24, 2023, I applied for supplemental insurance for 2024 through an agent of AskChapter a medicare broker company.

The agent suggested AARP-UHC because the rate was $149.62. So, she took me through the underwriting process – where I answered a large number of questions. I then filled in an application and put in my signature in several places on the form. I was also required to provide my bank information including routing number and account number.

I received an email from UHC on Tuesday, November 28 saying that my application was accepted and that I had been accepted for coverage at the higher premium Level 2 Rate ($433-$436, much higher than the $149.62 I had applied for).

I would expect that since the rate was so high, UHC would check with me to review and confirm the rate before proceeding to charge me. But they did not check with me.

I contacted the AskChapter agent and was informed that she could not help me and that I needed to contact UHC directly to cancel my plan.

I contacted UHC, on December 01, 2023, at the number (1-800-630-1648) provided to me and spoke with Mecca V (ID MeccaV-12-12-023) a customer representative. I told her that I did not want to go ahead with the plan and wanted to cancel it. She told me that I would receive a cancellation letter ten days after the termination date – January 01, 2024. When I asked for an email, I was told that sending an email was not the procedure. I asked to speak to a supervisor and was connected to one after a lot of reluctance.

The supervisor, David Breckman, I was connected to also indicated that sending emails was not the procedure. When I insisted on an email, he said I would get one in 24 hours. Three weeks have passed since then, and I have not gotten any email yet. It seems to me that he said what he said to get rid of me.

this insurance sucks it pays for nothing and the navigators are useless i been with united healthcare 2 yrs now they told me i had 3500 hundred dollars in dental but no one takes it i got 4 open nerves in my mouth i cant get any thing done fir it unless i fill it full of super glue myself to stop the pain they were supposed have a medi ride service to take to and from the DR appointments so when i scheduled they never showed up made me miss my appointment stay far away from this company im done with them

I do not appreciate being forced to use OptumRx. I have no idea if my meds are still good because i have no idea how long they sat in an overheated truck. If they don't start covering brick and mortar pharmacies I will be using another health insurance carrier next year. Quite honestly UnitedHealthcare, your greed is showing.

I'm paying out of pocket for a mammogram. Not sure why I am paying for insurance if they can't cover preventative care.

I had a chipped tooth and my dentist recommended a crown. The tooth holds my partial bridge. My dental coverage is $1100/year. I paid close to $2000 and the tooth was drilled down and a partial crown put on and I was scheduled for a follow-up appointment in a few weeks to get the permanent one. I got a paper from United Healthcare showing they paid about $1100. The day of my follow-up appointment I got a phone call from the dentist saying United Healthcare denied my claim and I would have to pay the remaining $1100. I did not have the money so I still have the temporary crown, for 6 weeks now. I called United Healthcare and was told the “pre-auth” approved the procedure but now it is denied. So I have a temporary crown that will not last long, a tiny fragment of a tooth left when it falls off and can’t wear my partial now because I don’t want to dislodge the temporary crown. Their dental coverage is worthless.

Horrible experience! App was not working so I called, was on the phone for hours, no one speaks English which makes for a really hard time when giving directions, tried to send me to an address that doesn’t exist because it was inside a CVS that has a separate address from the inside clinic. On the phone 5 different times for several hours total all with 101.6 fever and in the end I went to a minute clinic & paid with my credit card! I will be changing my insurance as soon as open enrollment hits! I was denied my dermatologist appointment (the day of after it took 5 months to get) even with a referral from my doctor, they would let me see the derm but he was not allowed to remove any suspicious areas which being Irish & born & raised in FL I have NEVER been to the derm without having something cancerous removed! They wanted me to go see the derm, have him note any areas of concern then have me come back, check the areas again if still of concern make a 3rd appointment to remove. So have cancer, know it’s there & do nothing, NO THANK YOU! I paid for the derm out of my pocket too. Basically with UHC I basically pay them for nothing as I end up paying for my healthcare services out of my own pocket as they appear to be useless!!

I have been trying for several months to get UHC to send me a card with the correct primary doctor listed on the card. When I give them the name they advised he isn't certified. I advised them numerous times that he is certified and the medical group he works with. I have finally went to the insurance guy that sold me the policy who then had to switch me to another Dr. that is with the same medical group. For some reason that UHC never explained, the first primary doctor was not on their list. Also it is difficult to understand the customer service people because they are mostly foreign speaking people. I would give UHC a -0 on any survey for satisfaction. I will probably switch back to my other insurance company the first of the upcoming year.

The Worst online service. I have to change my password every time I log on! Then go through a tedious process to get a new PW. And once you get to the site, it's very poorly arranged.

your representatives are liars and you have made many life threatening mistakes with my medical this year as mistakenly saying i wasn't covered for a scan then next appointment approving me for transportation to Dallas and not calling me back to let me know after giving me conformation number that you canceled because of distance so i now owe for a visit i did not make and did not get the arterial scan i need. and you feel its ok to waste 7 hours of my life to dallas the 1St time for nothing and the second time you cost me money and the opportunity to find another ride that shows you dont care about my health at all

If I could give UnitedHealthCare 0 stars, I would because this is the absolute worst health insurance company. They are barely accepted anywhere and I can't hardly find any Dentist that I need. Please avoid this insurance company. When they give you a list of Doctors, the list is outdated and not updated

Whenever I call I'm redirected to a voice mail for someone who never answers their calls or returns voice mail messages. When I email or write in via their website, I'm told I have to call. When I click ask a question on one of my claims and write out my questions, I get an auto response telling me to call. As I browse the website I get a chat pop up offering to help me, I ask my question there. I get an autoresponse telling me I need to call and that I wont be supported by chat, email or otherwise. Why do I pay this much for insurance again?

UnitedHealthcare Health Insurance review
HORRIBLE CUSTOMER SERVICE. I called them before some major testing that I had to have and asked for coverage/pricing for these tests. Everything they told me was a lie. Ex: Your xray is 100% covered yet I had to pay a copay when I got there. I called to ask how this happened. Twice Sheila and Josefina said they would call me back to address my concerns or a manager would and since 2/8/2023 I have not heard back from anyone. I am going thru some health concerns right now and they are NO HELP!!! They are actually causing me more stress. Avoid using them if you can.

this is the worst company to use in fl and find the company hard to deal with have had it for 30+ years and now need a change as this company sucks. can not find a doctor in ormond beach fl that will take this pos ins. get away run find a useful insurance

Worst customer service. Every time I need to make a call, they at least transfer 3 lines and ask me for the member ID, DOB and Name at least 6 times (including automated robot response between transfer lines). Each time it took about 40 minutes to 2 hours of call time to resolve any issues.

If only I could give a zero. This insurance is terrible. Colorado Doctors Plan is hardly accepted in Denver. Great physicians won’t accept them because reimbursement is such a headache. Customer service is the absolute worst. I asked for a list of in-network urgent care facilities in my area and most of them are private who charge a flat entry fee of nearly $200 just to walk in the door because they are not actually in-network. When I called member services they insisted there were only two in-network facilities. One was an urgent care for pediatrics. The other was Bozeman Health UrgentCare (only a PO Box address in CO) which, as I suspected, is only in Montana. I tried to tell the person and she asked if I wanted to continue waiting on hold (for Bozeman) all while the automated waiting messaging was going on loudly over her voice and I could hardly understand her. I said no, I need an urgent care in Colorado. She left the call and transferred me to the Bozeman waiting line. I couldn’t believe it. What’s more infuriating is the UHC website list of current providers is grossly outdated. The first 6 primary care doctors I selected all no longer worked (retired) or changed locations and now out of network. The last one I had them make all the phone calls until they found a legit, eligible, available PCP is so old and outdated in his systems that I can’t get an appointment until I can find a fax machine and fax the documents (some links broken on their site) downloaded from their insecure (no https) website. It’s just ridiculously hard to get quality care and be able to actually use this insurance. The screwed up thing about all this is that it was the MOST expensive plan my employer offered which made me assume it would enable me to get the best care.
Not. True. What you pay for is not aways what you get. Go with Kaiser if you’re willing to have poorly educated doctors but ease of care. Otherwise, God only knows if there’s a better more widely accepted insurance provider in Colorado.

Well I can not access my account on line. The numbee they have for me to unlock account is wrong so cnat get code. I called 1st time on hold for 45 minutes. Talked to lady I barely could understand. after another 15 minutes on phone with her we somehow got disconnected (not on my end). They verified the number I was calling from so she could have called back. I then called the number given to unlock my account and they couldnt help me so gave me another number. I am not on hold for over one hour and a half. I have been dealing with this for over 4 hours and still no help. Worst customer service I have ever seen. All I want to do is to sign into my account as they keep saying on the voice message I have been listening to for over an hour.

I have my 95 year old mother’s power of attorney and I stupidly enrolled her in this ripoff company’s advantage plan. I have never hated an insurance company as much as I hate these people. For one year straight they charged her for both the advantage plan and medicare supplement. I had to file a complaint with our state’s Insurance Commissioner to get them to refund her. They constantly harass her with mailings for an in home visit with bribery of giving you a Visa card if you do. Can you believe this? I have called and written numerous times to stop and they persist bordering on harassment. Don’t consider this company for healthcare. You will be sorry. Next week I hope to enroll her with a decent company that respects her wishes and realize she has a doctor and she is healthy for her age and she doesn’t need one of their preying in home visits. They need to back off.

I just spent an hour on the phone with a UHC representative. I felt like I was talking to someone who was hammered on something. I didn't yell, I didn't scream, the only thing I mentioned was that from my experiences with UHC, I definitely would deem them the Dollar Store of Medical Insurers. The woman on the other end of the phone was getting so irate that before putting me on hold she said, "I don't like you talking to me in vorocative language." I told her to hold on and I Google the word "vorocotive, which isn't a part of any language on Earth. I told her this and asked her what planet she was from. She put me on hold! And I hung up.

The customer service is terrible. They do not know what they are doing with their jobs. I went through appeal with them. They are confused about whether it is covered or not covered by that insurance. The insurance changed to a new doctor for me which I did not request. The new doctor's customer service is awful. I am fed up with them. UHC is the worst health insurance I ever had. I will change to new health insurance soon.