UnitedHealthcare Reviews 

My first time applying trying to get dental insurance and there customer service was rude in any event , My plan starts in January . I spoke to several different people and no one contacted me to the right person. I will be disenrolling .I am not signing up with no insurance company who shown ME nothing but poor representation

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will be canceling this plan professionalism is not there customer service is rude and I will be sending this dental card back 😡👎👎
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Absolutely love the commercial! Service is good but company is slow in paying claims.

My pulmonologist prescribed oxygen for nocturnal hypoxia, but UH denied it, requiring a second sleep study. While I can understand that, my low oxygen is in the danger zone, where I can die in my sleep. If they cared, they would at LEAST allow the 02 in the interim, until the further tests are done. Careless, irresponsible and despicable!

First off, they won't approve a 90 day supply of a daily thyroid med I've been taking for 14 years. Then the person told me to tell the pharmacy to use an override code to give me multiple 30 day supplies. The pharmacist told me that's insurance fraud. Good times. Then I find out my $7500 deductible is $7500 for AT LEAST TWO PEOPLE, so in reality it's a $15000 deductible but no only that, in reality it could be as much as $28000 since I have a family of four. If we all had expenses totaling $7000 and none of us ever hit the $7500, insurance won't kick in. Wow. That wasn't in the brochure or marketing.

All United Health Care Insurances employees are very truly CRACKHEAD drugs users like Meths, Rocks, and Cocaines. I can guarantee you. I can promise you. All United Health Care Insurances employees will use everyone’s moneys to spend the drugs to smoke for high and high !!! That exactly what they want !!!!!

I am so frustrated with this company. I had a lab drawn, same day, and same time and two of the seven things they were looking for were not reimbursed. I have now spent 1 hr. and 11 minutes on the phone with United. Supervisors name was Maria. They said they can send it for review and it will take 30 to 60 days to have an answer. DO NOT SIGN UP FOR UNITED HEALTHCARE!!

What a bunch of useless do nothings! Customer service is clearly in India or Indonesia. You will always get them first and must request English speaking reps. Then when you get them, they do absolutely nothing in regard to your inquiries. It is a vicious circle of non responsive incompetents that say they will call you back or email you and as soon as they are off the phone, you are forgotten. This is the most worthless company possible.

As provider to several thousand United customers I can tell you the way they are so profitable is by not paying providers. They find any way possible to audit and deny claims for medical supplies ordered by patients doctors and supported by medical documentation. They continually violate Medicare advantage guidelines which are supposed to mirror traditional Medicare. Amazing how CMS,OIG,DOJ don't investigate this company and hold their executives responsible. I guess when you pay enough lobbyists and contribute to politicians you can perpetrate fraudulent practices.

This company works hard to NOT PAY your benefits.
My husband has paid for these benefits for years and when it was time to use them, the company put him through the ringer. Making statements that we didn't send in an "overpayment" of over $5000. LIARS, CHEATS, WORTHLESS.

Terrible experience with this company. They make billing a complete mess. If you have out of network doctors, they cover a tiny fraction of the cost if any and inundate you with paperwork to submit and track. They then send you statements that aren't accurate.

For almost 10 months, my money that I advanced for buying medication has been withheld from me. Every time I contact customer services, I get a different response on why I am still waiting for my money from my claim and that I have to resubmit the same document for the third time. I feel UHCSR is just trying to make their customers tired until they just give up on getting their money.
I also talked to other people who use the Student Resources of UHC and they told me similar stories.

Getting information about third party healthcare coverage is really difficult (second opinions specifically). I got vague answers on the app and customer support line. I am still waiting for a return after three weeks.

I have tried on 3 occasions now to pay my first premium through debit card unsuccessfully due to UHC not processing the payment when they say they will. The first time, I received an email saying "payment received policy active!" it was not actually received nor even processed by UHC and my policy was not active. UHC didn't process the payment until the next afternoon when my bank account no longer had transactions turned on. The second time, the very next day on a Friday, I called and asked for a reprocess and asked when EXACTLY the payment would be processed since I needed to know when to have transactions turned on. I was told reprocessing happens 12am-5am but that it wouldn't be until Monday or Tuesday. It pulled the very next day, Saturday, when I had my account transactions on hold so that the money would be there on Monday. So declined again. Today I tried to call for ANOTHER reprocessing, and when I finally made it to the right department (since you provide the same exact phone number for different departments. Literally look at your contact page, the numbers for dental and short term are exactly the same) of course the system was down. My policy has been cancelled twice in the very first week that I was supposed to have it, and your service reps don't even know when you process payments. This is completely and utterly unacceptable. I WORK in insurance and can't even figure out how to just pay my freaking premium to you. This is people's health you are playing with. Disgusting.

This company exemplifies what is wrong with the Healthcare system. Here is an example: I have a 6 k deductible and out of pocket per year. I have met that financial responsibility in April..after that I should be covered at 100%. I was hospitalized in November and I am looking at a $891 bill for treatment in November. Upon calling them, "oh, sir that is the patient's responsibility". How could I be at 100% midyear and not at end of year. "Sir, we had a coding error on our side on one of your earlier claims which took you out of the 100% coverage status, but we have fixed that error"..but $891 is still my responsibility? "yes", but that was due to your mistake "Let me investigate..." People running this company should all be arrested...

I AM IN VIRGINIA FOR 30 DAYS> LOST THE MEDICNES AT THE AIRPORT SECURITY !!!!!!

Subject: PLEASE EXPLAIN CLEARLY YOUR DECEPTIVE PRACTICES !!!

Narayana Srinivasan
4307 Gilbert St.
Oakland, CA 94611

May 24, 2022

Mr. Andew Witty
CEO, United Healthcare
11000 Optum Circle
Eden Prairie, MN 55344

Dear Sir Andrew,

Medicare Supplement No.: 399182845-11
AARP Medicare RX: 0090057951

I had to travel to Virginia from California. At the airport security, the TSA took out my medicines, and forgot to put them back.

The two medicines I lost was:

1. Synthroid 50 microgram
2. Januvia 100 mg.

I am going to be in Virginia for 30 days. So, I need 30 tablets each.

I spoke to optum pharmacy. No one understands English. Maybe this is on purpose.

I need these medicines immediately.

Can one of your executives speak to the folks at optumrx and expedite so that I can get the above two medicines at a local CVS here.

Can I count on you? I am a diabetic.


Best Regards,
Narayana Srinivasan

Narayana Srinivasan
4307 Gilbert St.
Oakland, CA 94611

March 24, 2022

Mr. Andew Witty,
CEO, United Healthcare
11000 Optum Circle
Eden Prairie, MN 55344

Dear Sir Andrew,

Medicare Supplement No.: 399182845-11

Yesterday, March 22, 2022, I received a letter from Dianne Brunker, Director of Operations, without any address.
If that letter had provided her address, I would have contacted her.
I don’t know what is wrong with your company.
All the letters come without any address—an indication of deception, fraud and corruption. Hence this letter is directed to you.

Note: I have paid in full, for both my wife and me for the whole year 2022.

The letter dated March 22, 2022 is a bill for the entire year of 2023!!. This is only March, 2021.
The open season for Medicare is from October to December. Pray, tell me, why are you billing me for the next year? That is one year ahead of time!!

I may choose to change the insurance company during the open season considering the deceptive collection techniques of United Healthcare.

By billing me one year ahead, you will also be pocketing the interest on the premium I pay !!

As I noted above, I have paid in full for both my wife and me for the whole year 2022 !!
The letter from Dianne Brunker, Director of Operations, without any address, dated March 22 also demands an additional payment of $318.78 for the month of December 2022 without any explanation !!

1. Why do you want me to pay for the year 2023 in March 2022?
2. Why do you want me to pay $318.78 for December 2022?

I am sorry, are you all a bunch of knaves and corrupt people? Money! Money!

Best Regards,
Narayana Srinivasan

If I could give zero stars I would. I have an indemnity policy through UHC that is underwritten by Golden Rule Insurance, a subsidiary of UHC. By far the worst company I have ever had to deal with for healthcare coverage. I knew the policy was limited but because I am retired and not 65 yet, the choices of affordable health insurance are slim. The customer service is horrible and I have even had a customer service rep hang up on me because I asked a question she could not answer. The website almost never works and provides little information, yet in calling customer service, it always directs you to the God awful website. It has been a fight to get them to pay the limited benefits that are due under the policy. But they are never late in taking my premium. Don't let this company fool you, they are not at all about "healthcare" they are all about profit. Their Medicare Advantage through AARP is also horrible, we switched my husband to another provider after a year of banging our heads against the wall with UHC.

My mother was one of their customers. When she died, she had just paid for another month of coverage. They refused to refund the unused premiums.

This company is a sad joke, is unbelievable how bad they treat customers, regardless of heath status, just care about take your money.