Upromise is a great at what they do until they are not. Especially frustrating is their game rewards, where in my experience, it seems that I constantly need to report that rewards were not given. E... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
too many times I experience 1) survey that starts then tells me I already did it 2) survey that fails to marked completed, stuck in Started mode 3) seldom when filing a concern is payment made... Toon meer
Bedrijf heeft geantwoord
I've been using Upromise since the very beginning, nearly 2 decades now. I've earned around $12,000. And it's not even a requirement that you use it for college. All mine has gone into a travel accoun... Toon meer
U Promise has good surveys. You get actual cash back for doing them. I get cash deposited in my checking account at the first of every month. I divide it up between two grandchildren that are going t... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Feel free to share your experiences and ask Katrina, Kristine, or Andrea your questions Monday thru Friday, 9am-5pm EST. You can expect a response within one business day. You can also contact Customer Care Monday thru Friday, 9am-9pm EST at 1-800-UPRO...
Contactgegevens
8605 Santa Monica Blvd, PMB 36227, 90069, West Hollywood, Verenigde Staten
- upromise.com
4,1
Goed
2K reviews
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Some real good, some very frustrating..
Upromise is a great at what they do until they are not. Especially frustrating is their game rewards, where in my experience, it seems that I constantly need to report that rewards were not given. Even worse, I report it, then the helpdesk ask me to re-report through email, and it even has happened more times that. The daily survey is fun, but the other surveys are frustrating at times when I am constantly dismissed or not rewarded. I do like the new way that rewards are being displayed.
9 juli 2026
Antwoord van Upromise
Thank you for taking the time to share this detailed feedback — we’re truly sorry for the frustration you’ve experienced with game rewards and survey crediting. You should never feel like you have to repeatedly report missing rewards, and we understand how discouraging it is when something doesn’t credit the way it should.
Game partners sometimes fail to send completion signals, which is why rewards may not appear automatically. When that happens, our team reviews each submission through your Activity Ledger so we can investigate and apply credit when eligible. We know it’s not ideal, and your experience shows we have more work to do.
We’re glad to hear you enjoy the Daily Survey, and we appreciate your patience with the other survey partners — disqualifications and missing credits can be frustrating, and your feedback helps us improve those experiences.
We’re also happy you like the new rewards display. We’ve made those updates to give members clearer visibility into their earnings, and we’re continuing to refine the experience based on feedback like yours.
Thank you again for being part of Upromise, and for sharing your honest experience. If you ever need help with a specific reward, our support team is always here to assist through your Activity Ledger.
I'm a big fan of Upromise
I'm a big fan of Upromise. I've been using them for at least 15 years now. I have been able to earn consistently and simply through the program.
9 juli 2026
Accurate and up to date communication…
Accurate and up to date communication has been great!
9 juli 2026
an easy way to save extra cash for…
an easy way to save extra cash for college or just because!!
9 juli 2026
Upromise is efficient and trustworthy.
9 juli 2026
Honest and easy to use
9 juli 2026
Good deals every month
9 juli 2026
I love the no hassle cash back.
9 juli 2026
I have been doing Upromise for years
I have been doing Upromise for years. A great way to save fir college!
9 juli 2026
Upromise offers great value.
9 juli 2026
Qick and easy!
9 juli 2026
The bill is explained well and on line…
The bill is explained well and on line payment is easy
9 juli 2026
They Know Their Customer and Communicate Very Well
Ease of use for their website; wonderful promotions; just the right amount of emails; just wish the normal ongoing cash back was a bit higher. I do love UPromise!!
9 juli 2026
Easy to use easy to get rewards
9 juli 2026
Have no response yet from them
I DID CONTACT THEM VIA THE PLATFORM AND THE RIGHT WAY I AM SUPPOSED TO I KNOW HOW TO PUT IN A REQUEST THEY ARE JUST NOT GETTING BACK TO ME, SHAME ON THEM TO SAY I DID NOT CONTACT THEM THE RIGHT WAY, THATS NO EXCUSE AND DO NOT MAKE ME OUT TO BE STUPID! AND I STILL HAVE NO RESPONSE...Have no response yet from them
8 juli 2026
Antwoord van Upromise
Thank you for sharing your feedback. We’re sorry to hear you haven’t received a response yet — that’s never the experience we want for our members.
To ensure your account details are securely reviewed, please submit a ticket directly through your Activity Ledger. Alternatively, you can visit www.upromise.com/help, where our support team can assist you further.
We appreciate your patience and value your participation in the program.
Love Upromise
Upromise is always so accommodating. I get a prompt response always. And I get money back!!
9 juli 2026
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