Upromise is a great at what they do until they are not. Especially frustrating is their game rewards, where in my experience, it seems that I constantly need to report that rewards were not given. E... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
too many times I experience 1) survey that starts then tells me I already did it 2) survey that fails to marked completed, stuck in Started mode 3) seldom when filing a concern is payment made... Toon meer
Bedrijf heeft geantwoord
I've been using Upromise since the very beginning, nearly 2 decades now. I've earned around $12,000. And it's not even a requirement that you use it for college. All mine has gone into a travel accoun... Toon meer
U Promise has good surveys. You get actual cash back for doing them. I get cash deposited in my checking account at the first of every month. I divide it up between two grandchildren that are going t... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Feel free to share your experiences and ask Katrina, Kristine, or Andrea your questions Monday thru Friday, 9am-5pm EST. You can expect a response within one business day. You can also contact Customer Care Monday thru Friday, 9am-9pm EST at 1-800-UPRO...
Contactgegevens
8605 Santa Monica Blvd, PMB 36227, 90069, West Hollywood, Verenigde Staten
- upromise.com
4,1
Goed
2K reviews
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Heeft 81% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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The support and customer care received…
The support and customer care received are always excellent!
8 juli 2026
I will always give Upromise 10 stars
9 juli 2026
The exchange rate is always good and…
The exchange rate is always good and clearly stated in the monthly statement for easy to read. When it comes to the dispute, it handles effectively and timely. The rewards program is such a goodie to bring the happiness every month. All is great! Thank you very much for all of your efforts to satisfy the customers.
9 juli 2026
With a little work during idle time
With a little work during idle time, you can keep your mind active, provide valuable information for companies, and receive a little reward for your efforts.
9 juli 2026
Upromise helps my family reach important goals.
I've been saving money with Upromise for over 20 years. It's helped us reach numerous important goals such as paying for college, college textbooks and family vacations. I love how they transfer the money right into my online savings account.
9 juli 2026
While it took some time
While it took some time, my issue was addressed to my satisfaction. Thank you
9 juli 2026
So many savings opportunities!
Upromise has provided countless opportunities to earn cash back for years. We have saved thousands as a result. Love my Upromise!
9 juli 2026
Still no restaurants in my area after…
Still no restaurants in my area after all these years. 20?
9 juli 2026
Antwoord van Upromise
Hello,
Thank you for reaching out and sharing your feedback. We understand how disappointing it can be not to find restaurants in your area after such a long time.
- Restaurant availability depends on partnerships and location, and we are always working to expand our network.
- We truly appreciate your patience and will share your feedback with our team to help improve our service.
Thank you for your patience and understanding!
Antwoord van Upromise
Thank you for sharing your feedback. To deposit your cashback into your bank account, please review the linked accounts on your Upromise profile — including any 529 College Savings Plan account(s), Trump Account(s) (530A), student loan account(s), and/or checking/savings account(s). Make sure they are active, verified, and that all account information is accurate.
You can do this by going to the Profile page of your Upromise account and clicking the Manage link in the Linked Accounts section.
Additionally, please check the minimum transfer requirement listed on your Profile page. This is the amount of Earned Rewards you’ll need in your Upromise account before we attempt to automatically transfer your rewards during the next monthly transfer cycle.
If you need further assistance, please submit a ticket by visiting upromise.com/help, so our support team can securely guide you step‑by‑step.
We appreciate your patience and value your participation in the program.
Quick and clear reply to my question of…
Quick and clear reply to my question of how to transfer my balance to bank account after Sallie Mae bank was no longer an option. Balance transferred fast after I set up the new account link!
9 juli 2026
Rewards program ain't what it used to be!
The more cash rewards I earn, the harder it seems you make it to earn rewards. Some of your Bonus rewards just flat out don't work. Your surveys only work when I use the app with my iPad. They used to work when I used the website, but not anymore.
9 juli 2026
Antwoord van Upromise
Thank you for taking the time to share this feedback. We’re sorry to hear you’ve been running into issues with Bonus rewards and survey access. That’s not the experience we want for our members.
Survey partners sometimes limit access based on device or browser settings, which can explain why they work on your iPad but not the website. We’d be happy to take a closer look and help get things working consistently again.
Please reach out through your account’s Activity Ledger so our team can review the specific rewards and surveys that didn’t credit properly. We appreciate your patience and your continued participation.
Great card.
I’ve had the card for years. I like the roundup program and the restaurant discounts.
9 juli 2026
Upromise is attentive to fraudulent…
Upromise is attentive to fraudulent charges. The response to notify me and rectify the situation was outstanding.
9 juli 2026
Too inconsistent
Too often the promoted rebate percent is limited to a single category. The shopping process is encumbered by having to navigate through the Upromise site. The partners and rewards are in a constant state of flux. A significant number of the partners only offer rewards to ‘new’ customers.
9 juli 2026
Antwoord van Upromise
Thank you for sharing your feedback. We’re sorry to hear that the shopping experience has felt frustrating — that’s not what we want for our members.
To clarify, all shopping partners shown on Upromise are available to all members, and we display the same merchants and rewards to everyone. Rewards are not limited only to “new” customers.
We know navigating offers can sometimes feel complex, and partner promotions do change over time. Our goal is to make earning rewards as straightforward as possible, and your feedback helps us identify where improvements are needed.
U Promise has good surveys
U Promise has good surveys. You get actual cash back for doing them. I get cash deposited in my checking account at the first of every month. I divide it up between two grandchildren that are going to college With the price of tuition, it doesn't help them much but every dollar helps.
9 juli 2026
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